Deck 8: Training and Development in Healthcare Organizations

Question 1

The process of identifying the backup "players" is referred to as __________.

A) Succession planning
B) Replacement design
C) Staffing planning
D) Organizational development

Answer 1

Succession planning

Question 2

The main advantage of simulation training is _________.

A) It allows for safe training when the risks associated with failure are high
B) It is readily available to employees
C) It is cost efficient
D) It can be easily administered by either internal or external personnel

Answer 2

It allows for safe training when the risks associated with failure are high

Question 3

Effective training design considers __________.

A) Legal issues
B) Different types of training
C) Learning concepts
D) All of the above

Answer 3

All of the above

Question 4

A/An __________ identifies the differences between where the organization is with its employee capabilities and where it needs to be.

A) Training evaluation
B) Assessment
C) Performance consulting activity
D) Gap analysis

Question 5

Training is an area specifically targeted by EEO laws and regulations. One area of concern involves __________.

A) The cost of training programs
B) The method by which mentors are chosen
C) The content of training programs
D) The practices used to select individuals for inclusion in training programs

Question 6

A problem with the pre/post measure of evaluating training is __________.

A) Being able to intervene in the workplace at the appropriate times
B) The difficulty of constructing a good test
C) Being able to eliminate cultural discrimination
D) Knowing if the training was really responsible for the change

Question 7

The following is a typical benefit of training.

A) Reduction in turnover
B) Ability to use new capabilities
C) Increase in production
D) All of the above

Question 8

A typical training responsibility for the HR unit is __________.

A) Continually discuss employees' growth and future potential
B) Monitor training needs
C) Coordinate training efforts
D) All of the above

Question 9

Which of the following is/are development activities?

A) Learning specific behaviors
B) Demonstrating techniques and processes
C) Understanding information concepts and context
D) All of the above

Question 10

All of the following are objectives of on-going training and development except __________.

A) Provide training on new technology, techniques, or processes
B) Continually ensure employee competence
C) Prepare employees for new job duties
D) Educate the employee of his/her benefits, compensation, and HR policies

Question 11

Which orientation component is not typically dealt with during an Organizational Orientation?

A) Mission vision and values
B) Job responsibilities
C) Security and fire safety
D) Customer service requirements

Question 12

The main objective of performance consulting is __________.

A) Boosting workplace performance
B) Developing compensation guidelines
C) Decreasing employee complaints
D) Terminating sub par performers

Question 13

This occurs internally through interactions and feedback among employees.

A) On-the-job training
B) Informal training
C) Employee development
D) New employee orientation

Question 14

Common types of healthcare training include __________.

A) Non-clinical fire safety
B) Sexual harassment prevention
C) Quality improvement techniques
D) All of the above

Question 15

Ideally,how are training needs ranked?

A) By cost
B) By importance on the basis of organizational objectives
C) By the needs of the organization based on employee surveys
D) By government regulation

Question 16

__________ considers employee and organizational performance issues to determine if training can help.

A) Assessment
B) Strategic training
C) Training design
D) Training evaluation

Question 17

The classic work of Malcolm Knowles on adult learning suggests five principles for designing training for adults. Which statement is not one of them?

A) Have a need to be self-directed
B) Are motivated to learn by both extrinsic and intrinsic factors
C) Expect the training to be easy to understand and use in their day-to-day responsibilities
D) Have a need to know why they are learning something

Question 18

Developmental and innovative training is __________.

A) Done so that employees can perform their jobs, tasks, and responsibilities well
B) Long-term focused to enhance individual and organizational capabilities for the future
C) Done to comply with various mandated legal requirements and as training for all employees
D) Conducted to address both operational and interpersonal problems and improving organizational working relationships

Question 19

Training on customer service is an example of __________ training.

A) Required and regular
B) Job/technical
C) Interpersonal and problem-solving
D) Developmental and innovative

Question 20

All of the following are primary considerations when designing training except __________.

A) Determining learner readiness
B) How learners are motivated to learn
C) Understanding different learning styles
D) Designing training for transfer

Question 21

The most elementary way in which people learn is __________.

A) Cognitive practice
B) Behavior modification
C) Positive reinforcement
D) Behavior modeling

Question 22

The healthcare industry ranks at the top in average training dollar spent per employee.

Question 23

The training process involves three steps: assessment,design,and delivery.

Question 24

Ensuring on-going training and development of healthcare employees is typically the responsibility of the HR department.

Question 25

Performance consulting is an effort to boost workplace performance through the comparison of organizational results to employee performance.

Question 26

A strategic training mindset emphasizes the idea that training can solve most employee or organizational problems.

Question 27

Effective training design considers learning concepts,job requirements,and different types of training.

Question 28

For an effective coaching environment to exist __________.

A) The employee must view the supervisors as experts in that particular field
B) The supervisor must see the employee as a worthwhile understudy
C) A healthy and open relationship must exist between the employee and the employer
D) All of the above

Question 29

Fair employment laws and regulation also apply to training.

Question 30

Some organizations give employees three to six months off with pay to work on socially desirable projects. This is known as __________.

A) Sabbatical
B) Personal time off
C) Outreach programs
D) Good-will projects

Question 31

Not all of the training and education needs of healthcare employees can be met through organizational,departmental,or supervisory-guided training.

Question 32

On-the-job training is by far the most commonly used form of training because it is flexible and relevant to what the employee is doing.

Question 33

In small facilities,such as clinics or rural nursing homes,employee development is __________.

A) A high priority
B) A low priority
C) Expensive
D) Economical

Question 34

The concept of reinforcement is based on the law of effect,which states that people tend to learn best if feedback is given as soon as possible after training.

Question 35

Many very talented healthcare professionals such as RNs,respiratory therapists,or pharmacists that could potentially make excellent managers refuse to do so because __________.

A) The rewards do not outweigh the risks
B) Requires too much time away from home
C) It would remove them from day-to-day patient care responsibilities
D) They are opposed to change

Question 36

All of the following are advantages of off-the-job development techniques except __________.

A) Concentrating solely on what is to be learned
B) Getting away from day-to-day responsibilities
C) Discussing new and different perspectives with employees of other organizations
D) Control of instructors' capabilities and styles

Question 37

When opportunities for promotion are scarce,job rotations through use of lateral transfers are beneficial to __________.

A) Increasing employee compensation
B) Developing employees' talents
C) Providing a sense of job security
D) Increasing loyalty to the organization

Question 38

What is a relationship in which experienced managers aid individuals in the earlier stages of their career?

A) Mentoring
B) Management coaching
C) Managerial modeling
D) Management orientation

Question 39

Although development is important for all employees,it is essential for __________.

A) HR personnel
B) Customer service representatives
C) New employees
D) Managers

Question 40

E-learning is the most prevalent training method used today.

Question 41

It is important to evaluate training after it is completed,even though its value cannot be objectively quantified.

Question 42

Succession planning should only focus on top management,such as ensuring a CEO successor.

Question 43

Exactly what kind of development a given individual might need to expand his or her capabilities depends on both the person and the capabilities needed.

Question 44

The Joint Commission on Accreditation of Healthcare Organizations standards require a process for the ongoing and continuous effort of assuring staff competency through orientation,training and development,and through encouraging self-development.