Deck 12: Human Resource Management

Question 1

An organization that selects students by conducting career fairs inside college campuses is using internal recruitment.

Answer 1

False

Question 2

Promising employees are required to undergo various training programs that focus on the skills required to become an effective manager in their respective fields in the future. This is called development.

Answer 2

True

Question 3

Training focuses more on building the skills of organizational members to take on new responsibilities than equipping them to perform the current tasks effectively.

Answer 3

False

Question 4

Cost saving is the only reason why mangers engage in offshoring.

Question 5

Human resource management (HRM) includes all the activities managers engage in to attract and retain employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals.

Question 6

A human resource management system is a part of the organizational architecture that managers develop to use resources efficiently and effectively.

Question 7

Instead of hiring an accountant, J&K Consultants decide to contract with a local accounting firm for their accounting needs. This is an example of outsourcing.

Question 8

Supply forecasts estimate the supply of qualified workers in the external labor market.

Question 9

Development activities tend to take place at the lower levels of management of the organization, while training activities tend to take place at the higher levels of the organization.

Question 10

Human resource management is simple because organizations need not adhere to state or national laws.

Question 11

An honest assessment of the advantages and disadvantages of a job and organization is called a job appraisal.

Question 12

In the context of selection tools, validity is the degree to which a test predicts performance on the tasks or job in question.

Question 13

Ability tests assess the extent to which applicants possess the skills necessary for job performance, such as verbal comprehension or numerical skills.

Question 14

A disadvantage of outsourcing is increased cost and decreased flexibility.

Question 15

In the context of selection tools, validity is the degree to which a tool or test measures the same thing each time it is administered.

Question 16

An advantage afforded by outsourcing is the increased control that managers gain over the quality of goods and services.

Question 17

In an unstructured interview, the interviewer feels free to ask probing questions to discover what the applicant is like and does not ask a fixed set of questions determined in advance.

Question 18

Labor relations encompass the steps that managers take to develop and maintain good working relationships with the unions that may represent their employees' interests.

Question 19

By regularly evaluating employee performance, managers may fail to identify their strengths and weaknesses.

Question 20

Lateral moves refer to job changes that entail significant changes in job responsibility and authority.

Question 21

Behavior appraisals are especially useful when what workers are like is more important than how workers perform their jobs.

Question 22

A high pay level is best suited for an organization that is pursuing a low-cost strategy.

Question 23

Benefits include employees' base salaries, pay raises, and bonuses and are determined by a number of factors such as characteristics of the organization and the job and levels of performance.

Question 24

In a 360-degree appraisal, a manager receives feedback based on evaluations by his or her superior alone.

Question 25

All benefits are optional; organizations are not legally obligated to provide any benefit.

Question 26

Labor relations are the activities managers engage in to ensure that they have effective working relationships with the worker's unions that represent their employees' interests.

Question 27

In simulations, learning occurs in the work setting as employees perform their job tasks.

Question 28

Trait appraisals have the advantage over behavioral appraisals in giving employees clear information about what they are doing right and wrong and how they can improve their performance.

Question 29

Collective bargaining refers to negotiation between labor unions and managers to resolve conflicts and disputes about important issues.

Question 30

Performance appraisal is the evaluation of employees' job performance and contributions to the organization.

Question 31

Performance feedback demotivates the employees and affects their performance negatively.

Question 32

The process by which managers share performance appraisal information with their subordinates is known as performance feedback.

Question 33

Using grievance procedures, workers who believe they are not being fairly treated are allowed to voice their concerns and have their interests represented by the union.

Question 34

In on-the-job training, learning occurs in classrooms, outside the work setting where employees acquire the knowledge and skills required to perform their jobs.

Question 35

A trait appraisal involves assessing subordinates on personal characteristics that are relevant to job performance, such as skills, abilities, or personality.

Question 36

The National Labor Relations Act of 1935 prohibits workers from organizing into unions.

Question 37

In cafeteria-style benefit plan, all employees are offered the same benefit package that is predetermined by managers at the top.

Question 38

An informal appraisal is conducted at a set time during the year and is based on performance dimensions and measures that were specified in advance.

Question 39

A subjective appraisal is an appraisal that is based on perceptions of traits, behaviors, or results.

Question 40

Pay structure is the arrangement of jobs into categories reflecting their relative importance to the organization and its goals, levels of skill required, and other characteristics.

Question 41

Which of the following laws requires that managers ensure that employees are protected from workplace hazards?

A) Occupational Safety and Health Act
B) Civil Rights Act
C) Family and Medical Leave Act
D) National Labor Relations Act
E) Taft-Hartley Act

Question 42

When managers estimate the qualifications and numbers of employees an organization will need given its goals and strategies, they are engaging in _____.

A) supply forecasting
B) insourcing
C) training and development
D) demand forecasting
E) outsourcing

Question 43

Which of the following components of the HRM system focuses on attracting and hiring employees who have the abilities and experiences to help the organization achieve its goals?

A) Training and development
B) Labor relations
C) Recruitment and selection
D) Performance appraisal
E) Feedback

Question 44

Davidson Software Technologies believes in hiring only the best programmers in the industry. As a result, it uses a comprehensive hiring process that involves testing and interviewing dozens of highly qualified professionals before hiring. This is an example of which of the following components of the HRM system?

A) Training and development
B) Labor relations
C) Recruitment and selection
D) Performance appraisal
E) Performance feedback

Question 45

Which of the following components of the HRM system focuses on ensuring employees learn and build the skills and abilities needed to perform their jobs effectively both in the present as well as the future?

A) Recruitment and selection
B) Labor relations
C) Performance appraisal
D) Performance feedback
E) Training and development

Question 46

At the beginning of a fiscal year, Bob undertakes various activities to make demand and supply forecasts. Bob does these activities as a part of _____.

A) human resource accounting
B) human resource development
C) human resource planning
D) training and development
E) job analyses

Question 47

An employee needs time off from work to care for a family member who is ailing from a terminal illness. Which of the following laws mandates that she be allowed to do this?

A) Occupational Safety and Health Act
B) Civil Rights Act
C) Family and Medical Leave Act
D) National Labor Relations Act
E) COBRA Act

Question 48

The _____ component of human resource management encompasses the steps that managers take to develop and maintain good working association with the worker's unions that may represent their employees' interests.

A) recruitment and selection
B) labor relations
C) performance appraisal and feedback
D) pay and benefits
E) training and development

Question 49

Recruiting processes conducted by an organization to find people outside the organization who have not worked for the organization previously is known as _____.

A) internal recruiting
B) lateral recruiting
C) external recruiting
D) transferring
E) promoting

Question 50

_____ includes all the activities managers engage in to attract and retain employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals.

A) Product management
B) Human resource management
C) Total quality management
D) Distribution management
E) Customer relationship management

Question 51

_____ refers to the process by which managers decide the relative qualifications of job applicants and their potential for performing well in a particular job.

A) Training
B) Selection
C) Development
D) Performance appraisal
E) Feedback

Question 52

A(n) _____ details the knowledge, skills, and abilities needed to perform the job.

A) job description
B) subjective appraisal
C) Position Analysis Questionnaire (PAQ)
D) job specification
E) objective appraisal

Question 53

Managers at Wayfowler Inc. ensure that new recruits receive on-the-job coaching by experienced employees who serve as mentors and advisers to them. This is an example of which of the following components of the HRM system?

A) Training and development
B) Recruitment and selection
C) Labor relations
D) Performance appraisal
E) Feedback

Question 54

As a part of its human resource planning process, KRQ Consulting estimates the qualifications of all current employees as well as the qualifications of the available workers in the external job market. KRQ Consulting is engaging in_____.

A) management accounting
B) supply forecasting
C) insourcing
D) offshoring
E) simulations

Question 55

_____ includes all the activities managers engage in to develop a pool of qualified candidates for open positions.

A) Labor relation
B) Subjective appraisal
C) Feedback
D) Recruitment
E) Job enlargement

Question 56

The _____ restricts mandatory retirement and especially benefits older employees.

A) Equal Pay Act
B) Civil Rights Act
C) Age Discrimination in Employment Act
D) Americans with Disabilities Act
E) Family and Medical Leave Act

Question 57

The tasks, duties, and responsibilities that make up a job are known as the _____.

A) job description
B) job evaluation
C) statement of goals
D) job specification
E) performance feedback

Question 58

Which of the following components of the HRM system serves a developmental purpose by providing employees valuable information about their strengths and weaknesses?

A) Recruitment and selection
B) Labor relations
C) Performance appraisal and feedback
D) Pay and benefits
E) Training and development

Question 59

Instead of hiring an accountant, an organization decides to contract with a local accounting firm for its tax accounting needs. The process is known as _____.

A) lateral recruitment
B) external recruitment
C) outsourcing
D) internal recruitment
E) offshoring

Question 60

The process of identifying the tasks, duties, and responsibilities that make up a job and the knowledge, skills, and abilities needed to perform the job is collectively known as _____.

A) a job evaluation
B) a job application
C) a job definition
D) a job appraisal
E) a job analysis

Question 61

Managers determine the potential of job applicants in performing particular jobs by evaluating their qualifications and previous job experience. This process is called _____.

A) interviewing
B) selection
C) 360-degree appraisal
D) validating
E) reference-checking

Question 62

Which of the following is specific only to employee development, and not training?

A) Simulation
B) Classroom instruction
C) On-the-job training
D) Formal education
E) Role playing

Question 63

Joe always ensures that potential job applicants are aware of both the advantages as well as the disadvantages associated with the position they are applying for. Joe's assessment of the position is indicative of :

A) equal employment opportunity compliance.
B) a 360-degree appraisal.
C) a focus strategy.
D) a realistic job preview.
E) a low-cost strategy.

Question 64

Tests that measure the individual characteristics of job applicants that are relevant to successful performance on the job are known as _____.

A) ability tests
B) physical tests
C) IQ tests
D) personality tests
E) performance tests

Question 65

Newly-hired trucking employees of a courier delivery service ride with experienced drivers during deliveries to familiarize themselves with routes, timings, and driving conditions. This method of imparting training is an example of _____.

A) simulations
B) classroom instruction
C) on-the-job training
D) formal education
E) role playing

Question 66

Which of the following is true of internal recruitment?

A) The cost for internal recruitment is higher than that of external recruitment.
B) External applicants are more familiar with the organization than internal applicants.
C) Internal recruitment consumes relatively less time than external recruitment.
D) Managers have a wider pool of candidates to select from if they recruit internally than externally.
E) Managers rely more on internal applicants to bring fresh ideas to the organization than external applicants.

Question 67

An organization requires all job applicants to fill out applications with details such as their name, age, educational qualifications, and previous work experience. This organization is focusing on which aspect of the selection process?

A) Interview process
B) Paper-and-pencil test
C) Personality assessment
D) Background information
E) Reference-checking

Question 68

As part of the selection process, Mark was required to take a test to determine if he had the necessary skills to perform the jobs successfully. What type of test would Mark most likely be required to take?

A) Behavioral test
B) Personality test
C) Trait test
D) Morale test
E) Ability test

Question 69

A manager attempting to select a test for a job applicant that will most accurately predict the applicant's performance on the job is primarily concerned with the _____ of the test.

A) validity
B) predictability
C) reliability
D) compatibility
E) consistency

Question 70

Which of the following focuses primarily on equipping organizational members to take on new responsibilities and challenges?

A) Training
B) Evaluation
C) Appraisal
D) Job analysis
E) Development

Question 71

Gathering background information, performance tests, physical ability tests, and references are all examples of _____.

A) selection tools
B) performance appraisal tools
C) subjective appraisal tools
D) quality assurance tools
E) objective appraisal tools

Question 72

The selection process for a school teacher's job requires the applicant to keep a class of thirty students engaged in a classroom activity for an hour. The candidate is evaluated by the interviewers during this period and the activity plays a vital role in the selection process. This is an example of which of the following types of tests?

A) Physical ability test
B) Personality test
C) Ability test
D) Paper-and-pencil test
E) Performance test

Question 73

Before creating training and development programs, managers should perform a _____ to determine which employees require training or development and what type of skills or knowledge they ought to acquire.

A) job analysis
B) feedback session
C) realistic job preview
D) needs assessment
E) subjective appraisal

Question 74

The routine selection process for becoming a law enforcement officer includes tests that measure an applicant's ability to perform certain job-specific tasks such as running stairs, dragging a weight, or climbing a wall. This is an example of a(n) _____.

A) physical ability test
B) personality test
C) trait test
D) behavioral test
E) IQ test

Question 75

Tim's method of interviewing involves asking applicants the same standard set of questions. What type of interview does Tim conduct?

A) Unstructured interview
B) Situational interview
C) Customized interview
D) Structured interview
E) Virtual interview

Question 76

A job applicant is interviewed multiple times by different interviewers. In each case, it was found that the interviewers drew very similar conclusions about the applicant. This indicates the interview process has high _____.

A) validity
B) reliability
C) flexibility
D) affability
E) complexity

Question 77

_____ refer(s) to job changes within an organization that entail no major changes in responsibility or authority levels.

A) Promotion
B) Lateral moves
C) Job hunting
D) External recruitment
E) Job hopping

Question 78

_____ focuses primarily on teaching organizational members how to perform their current jobs and helping them acquire the knowledge and skills needed to be effective performers.

A) Performance appraisal
B) Training
C) Development
D) Objective appraisal
E) Worker relations

Question 79

Due to the complexity and severe consequences of mistakes, pilots are required to undergo training in an artificial setting that closely mimics actual flying conditions. This type of training is called _____.

A) simulation
B) apprenticeship
C) on-the-job training
D) formal education
E) assistantship

Question 80

_____ questions often present interviewees with a scenario they are likely to encounter on the job and ask them to indicate how they would handle it.

A) Unstructured interview
B) Situational interview
C) Traditional interview
D) Conventional interview
E) Informal interview