Deck 12: Human Resource Management

Question 1

Instead of hiring an accountant,Johnson and Stevenson LLC decided to contract with a local accounting firm for their tax accounting needs.The process is known as off shoring.

Answer 1

False
Explanation: Outsource is to use outside suppliers and manufacturers to produce goods and services.

Question 2

Today,many organizations are using multiple interviewers in order to avoid individual idiosyncrasies and biases.

Answer 2

True
Explanation: Using multiple interviewers can be advantageous because their individual biases and idiosyncrasies may cancel one another out.

Question 3

A human resource management system is a part of the organizational architecture that managers develop to use resources efficiently and effectively.

Answer 3

True
Explanation: Organizational architecture is the combination of organizational structure,control systems,culture,and a human resource management system that managers develop to use resources efficiently and effectively.

Question 4

Ability tests assess the extent to which applicants possess the skills necessary for job performance,such as verbal comprehension or numerical skills.

Question 5

Recruitment is more successful when managers only stress the advantages of the organization to the potential applicant.

Question 6

After managers have completed the job analyses for all jobs in an organization,they will know what knowledge,skills,and abilities potential employees need to perform those jobs.

Question 7

Human resource management (HRM)includes all the activities managers engage in to attract and retain employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals.

Question 8

Simpson Lumber Company estimates the number of workers it will need to harvest the timber it believes it will sell this spring.This is known as a demand forecast.

Question 9

The process by which managers decide on the relative qualifications of job applicants for a particular job opening is known as the selection process.

Question 10

The activities in which managers engage in order to create a pool of qualified candidates for a position are known collectively as the selection process.

Question 11

Effectively managing human resources helps ensure that customers are satisfied and loyal.

Question 12

Both the external and internal recruiting processes are now supplemented by recruiting over the Internet.

Question 13

Personality tests assess the degree to which job applicants have the necessary skills for successful job performance.

Question 14

One of the primary advantages of external recruiting is its relatively low cost.

Question 15

Two reasons why human resource planning sometimes leads managers to outsource are speed and quality.

Question 16

In general,unstructured interviews are superior to structured interviews because they are more likely to yield information that will help identify qualified candidates.

Question 17

As a part of its human resource planning process,RST Consulting estimates the qualifications of all current employees as well as the qualifications of the available workers in the external job market.RST Consulting is conducting a supply forecast.

Question 18

Title VII of the Civil Rights Act prohibits discrimination in hiring,on the basis of sexual orientation.

Question 19

Managers use recruitment and selection,the second component of an HRM system,to attract and hire new employees who have the abilities,skills,and experiences that will help an organization achieve its goals.

Question 20

The PAQ is an instrument that helps managers conduct job analyses.

Question 21

Employee pay is based on membership in an organization and not necessarily on the particular job held.

Question 22

Performance feedback must take place prior to the performance appraisal.

Question 23

Managers can use the performance appraisal system to determine which workers are candidates for training and development.

Question 24

The purpose of development activities within organizations is to teach current employees new skills so they can be better prepared to take on new responsibilities within the organization.

Question 25

During his performance appraisal,Brad was assessed on his ability to use the equipment and his knowledge of the job.Brad's manager was performing a trait appraisal.

Question 26

The degree to which a test measures what it is supposed to measure is known as the validity of the test.

Question 27

Trait appraisals are often used because they enable managers to give employees feedback they can use to improve performance.

Question 28

The component of an HRM system that focuses on attempting to attract and to hire employees who have the abilities and experiences to help the organization to achieve its goals is known as:

A)Training
B)Development
C)Recruitment and selection
D)Performance appraisal
E)Feedback

Question 29

Former employers usually provide both positive and negative information about an applicant.

Question 30

Employers are required to provide workers' compensation benefits to their employees,but not unemployment insurance.

Question 31

The purpose of training activities within an organization is to build the knowledge and skills of organizational members so they are prepared to take on new responsibilities and challenges.

Question 32

Managers have an ethical and legal obligation to use reliable and valid selection tools.

Question 33

A low pay level may be worth pursuing for an organization whose competitive advantage lies in superior quality and excellent customer service.

Question 34

Development activities tend to take place at the lower levels of management of the organization,while training activities tend to take place at the higher levels of the organization.

Question 35

The process by which managers share performance appraisal information with their subordinates is known as performance feedback.

Question 36

The percentage of U.S.workers represented by unions is smaller than it was in the 1950s.

Question 37

Behavior appraisals have the advantage of giving employees clear information about what they are doing right and wrong and how they can improve their performance.

Question 38

Unions exist solely to represent workers' interests in organizations.

Question 39

If the same job applicant takes the same test on two different days and receives different but approximately the same score,this test is unreliable.

Question 40

Microsoft Corporation interviews dozens of highly qualified programmers before deciding on which ones to hire.This is an example of which component of the HRM process?

A)Training
B)Development
C)Recruitment and selection
D)Performance appraisal
E)Performance feedback

Question 41

At the beginning of each fiscal year,Bob goes through various activities to forecast his current and future human resource needs.Bob is engaged in:

A)Performance appraisal
B)Human resource development
C)Human resource planning
D)Recruitment
E)Selection

Question 42

The process by which managers decide the relative qualifications of job applicants for an open position is known as:

A)Training
B)Selection
C)Development
D)Performance appraisal
E)Feedback

Question 43

As a part of its human resource planning process,RST Consulting estimates the qualifications of all current employees as well as the qualifications of the available workers in the external job market.RST Consulting is conducting a(n):

A)Demand forecasting
B)Supply forecasting
C)Training
D)Development
E)Outsourcing

Question 44

Family and Medical Leave Act requires that employers provide ______ of unpaid leave for medical and family reasons.

A)12 weeks
B)1 month
C)3 week
D)6 months
E)6 weeks

Question 45

Recruiting outside of an organization to find workers who have not worked for the organization previously is known as:

A)Internal recruiting
B)Walk-in recruiting
C)External recruiting
D)Selection
E)Modified recruiting

Question 46

Newly-hired programmers at Microsoft Corporation join small work teams so that experienced workers can serve as mentors to them while they are adjusting to their new job.This is an example of which component of the HRM process?

A)Recruitment
B)Selection
C)Performance appraisal
D)Performance feedback
E)Training and development

Question 47

In the U.S. ,which of the following laws requires male and female employees to be paid equally if they perform "equal work?"

A)Title VII of the Civil Rights Act
B)Age Discrimination in Employment Act
C)Americans with Disabilities Act
D)Equal Pay Act
E)Pregnancy Discrimination Act

Question 48

When an employee changes jobs within the organization and moves to another job at the same level without any major changes in authority or responsibility,this is known as:

A)Promotion
B)A lateral move
C)Outsourcing
D)External recruiting
E)Performance appraisal

Question 49

A written summary of the knowledge,skills,and abilities that are needed to perform a specific job is known as:

A)A job design
B)A performance appraisal
C)A job analysis
D)The job specifications
E)A statement of goals

Question 50

When managers attempt to fill open positions with workers who are already working for the organization in some other capacity,they are engaging in:

A)Development
B)External recruiting
C)Walk-in recruiting
D)Outsourcing
E)Internal recruiting

Question 51

Instead of hiring an accountant,Johnson and Stevenson LLC decided to contract with a local accounting firm for their tax accounting needs.The process is known as:

A)A lateral transfer
B)An RJP
C)Outsourcing
D)Off shoring
E)Placement

Question 52

Managers at Mayflower Manufacturing focus on teaching their subordinates the most efficient and effective way to utilize the equipment.What component of the HRM system is Mayflower Manufacturing utilizing?

A)Training and development
B)Recruitment
C)Selection
D)Performance appraisal
E)Feedback

Question 53

The tasks,duties,and responsibilities that make up a job are known as the:

A)Job description
B)Job development
C)Job analysis
D)Job specification
E)Performance plan

Question 54

When Joe was looking to fill a vacancy on his shift,he made sure to tell all potential applicants about the advantages of the position as well as the potential dangers associated with the position.Joe's assessment of the position is referred to as:

A)MBO
B)EEO
C)EEOC
D)RJP
E)MRP

Question 55

All of the following are advantages to external recruiting EXCEPT:

A)Larger applicant pool
B)Newcomers with a fresh approach
C)Attract new knowledge,skills,and abilities
D)Less expensive
E)Newcomers who understand the latest technology

Question 56

When her current secretary left,Josephine hired a temp from an employment agency,instead of hiring a new permanent secretary.This is an example of:

A)Outsourcing
B)On-the-job training
C)A 360-degree appraisal
D)An RJP
E)Training

Question 57

The set of activities in which managers engage to develop a pool of qualified candidates for open positions is known as:

A)Selection
B)Performance appraisal
C)Feedback
D)Recruitment
E)Training

Question 58

When pay is linked to performance,__________ employees are more likely to stay with the organization and managers are __________ likely to be able to fill open positions with highly talented employees.

A)high-performing;less
B)high-performing;more
C)low-performing;less
D)low-performing;more
E)pay-for-performance is not linked to either turnover or hiring.

Question 59

When managers estimate the qualifications and numbers of employees an organization will need given its goals and strategies,they are engaged in:

A)Supply forecasting
B)Recruitment
C)Selection
D)Demand forecasting
E)Development

Question 60

The process of identifying the tasks,duties,and responsibilities that make up a job and the knowledge,skills,and abilities needed to perform the job is known as:

A)A job description
B)A job specification
C)A job development
D)A job appraisal
E)A job analysis

Question 61

A manager attempting to select a test for a job applicant that will be a good predictor of the applicant's performance on the job if hired should be primarily concerned with the __________ of the test.

A)validity
B)capability
C)reliability
D)compatibility
E)consistency

Question 62

The degree to which a test generates a similar score each time it is administered to a job applicant is known as the __________ of the test.

A)validity
B)compatibility
C)rjp
D)reliability
E)capability

Question 63

A manager interviews a series of job applicants and asks each applicant whatever he feels like asking without trying to ask all of the applicants the same questions.This is known as:

A)A structured interview
B)A realistic job preview
C)An unstructured interview
D)A situational interview
E)Training

Question 64

The degree to which a test measures what it is supposed to measure is called the __________ of the test.

A)reliability
B)validity
C)rjp
D)compatibility
E)capability

Question 65

Tests that measure the personal characteristics of job applicants that are relevant to successful performance on the job are known as:

A)Ability tests
B)Physical tests
C)Paper-and-pencil tests
D)Personality tests
E)Performance tests

Question 66

Prior to being offered a top-level managerial position with OceanReef Consulting,Scott had to spend a few days at an assessment center where he was evaluated on his problem-solving,organizational,communication,and conflict resolution skills.This is an example of:

A)A personality test
B)A physical ability test
C)A role-play test
D)A performance test
E)An ad hoc test

Question 67

During the interview process,Tim deliberately asked all the applicants the same set of questions.What type of interview did Tim use?

A)Unstructured
B)Situational
C)Role-playing
D)Structured
E)Ad hoc

Question 68

Ford Motor Co.tests applicants for assembly-line positions to determine their reading and mathematical skills in order to determine if they have the mental abilities necessary to do these types of jobs.What type of screening procedure is being used?

A)Personality tests
B)Ability tests
C)Situational tests
D)Unstructured tests
E)Ad hoc tests

Question 69

When managers present a job applicant with a situation that is likely to occur on the job and ask the applicant what he or she would do in such a situation,this is known as:

A)An unstructured interview
B)Recruiting
C)A situational interview
D)Gathering background information
E)Development

Question 70

Tests that measure a job applicant's performance on actual tasks of the job are known as:

A)Physical ability tests
B)Paper-and-pencil tests
C)Personality tests
D)Unstructured tests
E)Performance tests

Question 71

Eva requests that her college professor and advisor write a letter to a prospective employer commenting on her classroom performance.This is part of:

A)Reference-checking
B)Recruiting
C)Training
D)Development
E)Feedback

Question 72

When a manager studies the resume of a job applicant to evaluate the work history and education of the applicant,this is known as the process of:

A)Interviewing
B)Selection
C)Gathering background information
D)Situational interviewing
E)Reference-checking

Question 73

An organization requires all job applicants to complete an application that asks them to list their college degrees.On which aspect of the HRM process is this organization focusing?

A)Interviewing
B)Paper-and-pencil testing
C)Personality assessment
D)Background information
E)Reference-checking

Question 74

Before he was offered the job with ExpressFed,Adam had to take a test to prove his ability to lift over 50 pounds.This is an example of a:

A)Physical ability testing
B)Personality testing
C)Situational testing
D)Paper and pencil testing
E)Role-play testing

Question 75

An organization requires all job applicants to complete an application that asks for the number of years of their work experience and the types of positions they have held.On which aspect of the HRM process is this organization focusing?

A)Reference-checking
B)Interviewing
C)Paper-and-pencil testing
D)Personality testing
E)Background information

Question 76

After a lengthy job interview,Eva had to demonstrate her secretarial skills by taking a typing test.The typing test is a type of:

A)Physical ability test
B)Paper-and-pencil test
C)Personality test
D)Performance test
E)Aptitude test

Question 77

When Mary went in for her job interview,the process seemed more like a conversation without a fixed set of questions.What type of interview did Mary experience?

A)Situational
B)Unstructured
C)Ad hoc
D)Impromptu
E)Structured

Question 78

Chrysler Corp.tests applicants for autoworker positions on their mechanical dexterity in an attempt to determine if they have the capability of performing an assembly-line job.This is an example of:

A)Physical ability testing
B)Personality testing
C)Situational testing
D)Unstructured testing
E)Role-play testing

Question 79

As part of the selection process,Mark was required to take a test to determine if he had the necessary skills to perform the jobs successfully.What type of test did Mark take?

A)Paper-and-pencil tests
B)Personality tests
C)Structured tests
D)Performance tests
E)Ability tests

Question 80

All of the job applicants for a sales position are asked: "What would you do when a customer complains that it takes too long to receive service?" What type of interview is being used?

A)Unstructured
B)Situational
C)Personality
D)Ad hoc
E)Impromptu