Deck 18: Using Advanced Information Technology to Increase Performance

Question 1

The term "data" refers to raw,unsummarized facts.

Answer 1

True
Explanation: Data are raw,unsummarized facts.

Question 2

Managers need information from inside the organization to make effective decisions,but not from external stakeholders.

Answer 2

False
Explanation: To make effective decisions,managers need information both from inside the organization and from external stakeholders.

Question 3

Managers rarely have access to complete information.

Answer 3

True
Explanation: Managers rarely have access to complete information.

Question 4

Computers express words,numbers,images,and sound in zeros and ones.

Question 5

Management information systems are a relatively new phenomenon,having been around alone about 50 years.

Question 6

The client computers that are linked directly to a server constitute a local area network (LAN).

Question 7

The greater its accuracy and reliability,the higher is the quality of information.

Question 8

Information that reflects current conditions in the organization or in the external world is called real-time information.

Question 9

Irrelevant information is very useful and enhances the performance of a manager who has to spend valuable time determining whether information is relevant.

Question 10

In networking terminology,the personal computers that sit on managers' desks in their offices are known as "clients."

Question 11

When managers have all the information they need to exercise control,to coordinate their activities,or to make an effective decision,we say that this information is complete.

Question 12

The decline stage begins because advancing IT leads to the development of a more advanced product,making the old one obsolete.

Question 13

The longer a product's life cycle because of advancing IT,the more important it is to innovate products quickly and continuously.

Question 14

Accuracy and reliability determine the completeness of information.

Question 15

The term "information" refers to data that have been organized in some type of meaningful way.

Question 16

Excel,a computer program that tells the computer how to run spreadsheets,charts,and databases,is an example of applications software.

Question 17

Managers need information in order to make effective decisions.

Question 18

Application software tells the computer hardware how to run.

Question 19

The methods or techniques for acquiring,organizing,storing,manipulating,and transmitting information are known as information technology.

Question 20

To achieve control over any organizational activity,managers must have information.

Question 21

An executive support system is a sophisticated version of a decision support system that is designed to meet the needs of top managers.

Question 22

Data that are organized in a meaningful way are known as:

A)Networks
B)Applications software
C)Artificial intelligence
D)Information
E)Facts

Question 23

An interactive computer-based system that gives managers models that help these managers to make better nonprogrammed decisions is called a decision support system.

Question 24

Information systems sometimes "flatten" the hierarchy of an organization.

Question 25

Information systems sometimes increase horizontal information flow in organizations.

Question 26

The __________ the accuracy and the __________ the reliability of information,the __________ the quality of the information.

A)Poorer;greater;lower
B)Poorer;poorer;higher
C)Greater;poorer;lower
D)Greater;greater;higher
E)Greater;poorer;higher

Question 27

A marketing manager who is trying to decide whether or not to lower the price of one of the products in a product line may decide to use a decision support system to assist her in making this decision.

Question 28

A system that managers use in their nonroutine tasks of coordinating and controlling tasks is known as a transaction-processing system.

Question 29

Accuracy and reliability determine the:

A)Quality
B)Timeliness
C)Relevance
D)Completeness
E)Availability

Question 30

Rapid advances in IT have been associated with the concept of the boundaryless organization.

Question 31

Expert systems are multimodule application software packages that allow a company to link and coordinate the entire set of functional activities and operations necessary to move products from the initial design stage to the final customer stage.

Question 32

An operations information system gives managers information they can use in their nonroutine coordinating,controlling,and decision-making tasks.

Question 33

A decision support system provides computer-built models that help managers make better nonprogrammed decisions.

Question 34

Raw,unsummarized facts are known as:

A)Artificial intelligence
B)Data
C)Information
D)Networks
E)Applications software

Question 35

A decision support system organizes important information for managers,an operations information system gives managers model-building capability and the chance to manipulate information in a variety of ways.

Question 36

A graph of the profitability of each of the products in a product line over the past three years is an example of:

A)Data
B)A software program
C)An expert system
D)A DSS
E)Information

Question 37

The attribute of useful information include all the following EXCEPT:

A)Quality
B)Timeliness
C)Size
D)Completeness
E)Relevance

Question 38

Most top managers make frequent use of decision support systems in their decision-making.

Question 39

A chart of the organization's net income after taxes over the past five years is an example of:

A)Data
B)Information
C)An expert system
D)A software program
E)Information technology

Question 40

A transaction-processing system is an MIS designed to handle small volumes of routine,recurring transactions.

Question 41

Which of the following statements about information technology is NOT true?

A)Some companies have been threatened by information technology
B)Information technology can create new product opportunities
C)Information technology has caused the price of information to remain stable
D)Part of Walmart's success is due to information technology
E)IT creates new and improved products that destroy demand for older

Question 42

A line of software code is called:

A)A bit
B)A byte
C)A processor
D)An instruction
E)A code

Question 43

Information that is available when the manager needs it in order to make a good decision is called __________ information.

A)Relevant
B)Timely
C)Critical
D)Complete
E)Real-time

Question 44

As a marketing representative,Hank would need ______ information to make an effective decision about pricing.

A)Raw
B)Inside
C)Outside
D)Both inside and outside
E)Inside,outside and raw

Question 45

Which of the following is NOT a stage in the product life cycle?

A)Market
B)Embryonic
C)Decline
D)Growth
E)Maturity

Question 46

Which of the following types of software is NOT an example of an applications software computer program?

A)Spreadsheets
B)Database management
C)Word-processing
D)Internet
E)Graphics

Question 47

Managers achieve control over organizational activities by all of the following steps EXCEPT:

A)They establish measurable standards of performance or goals
B)They evaluate the results and take corrective action
C)They develop a real-time system
D)They compare actual performance against established goals
E)They measure actual performance

Question 48

When clerks record incoming sales orders on paper documents,this is an example of a(n):

A)Information system
B)Expert system
C)DSS
D)MIS
E)Artificial intelligence system

Question 49

Large companies that need immense processing power have a ______ computer at the center or hub of the network that can quickly process vast amounts of information.

A)LAN
B)MIS
C)Mainframe
D)Interface
E)Intranet

Question 50

The set of methods or techniques for acquiring,organizing,storing,manipulating,and transmitting information is known as:

A)An information system
B)An artificial intelligence system
C)An expert system
D)A DSS
E)Information technology

Question 51

Information that is ______ gives managers all the information they need to exercise control,achieve coordination,or make an effective decision.

A)Complete
B)Timely
C)Real-time
D)Relevant
E)Critical

Question 52

______ tells the computer hardware how to run.

A)Operating system software
B)A LAN
C)Applications software
D)A server
E)The Internet

Question 53

The client computers that are linked directly to a server constitute a:

A)LAN
B)MIT
C)DSS
D)ERP
E)MIS

Question 54

Personal computers on the desks of managers within a computer network are called:

A)Servers
B)Clients
C)Artificial intelligence
D)Applications software
E)Information systems

Question 55

An information system that managers design in order to have access to specific information which they need to perform their job effectively is known as a(n):

A)Software agent
B)MIS
C)Artificial intelligence system
D)Expert system
E)CRM system

Question 56

The order in which the stages of the product life cycle occur is generally:

A)Embryonic,growth,decline,maturity
B)Embryonic,maturity,growth,decline
C)Embryonic,growth,maturity,decline
D)Growth,maturity,decline,embryonic
E)Growth,embryonic,maturity,decline

Question 57

Information that is ______ is useful and suits a manager's particular needs and circumstances.

A)Timely
B)Relevant
C)Complete
D)Real-time
E)Critical

Question 58

Which of the following describes the language used by computers to perform their functions?

A)Geometric
B)Logarithmic
C)Digital
D)Real-time
E)Symbolic

Question 59

The information technology (IT)revolution began in:

A)1930's
B)1940's
C)1950's
D)1960's
E)1970's

Question 60

Information that reflects current conditions is called __________ information.

A)Timely
B)Relevant
C)Real-time
D)Complete
E)Critical

Question 61

A computer system that uses human knowledge to solve problems that usually require the expertise of human beings is called a(n):

A)Group decision support system
B)Expert system
C)Artificial intelligence system
D)Real-time system
E)Network

Question 62

Executive support systems are used to link top managers virtually so they can function as a team;this type of executive support system is called a(n):

A)Artificial Intelligence
B)Expert
C)Software agent
D)MSS
E)Group decision support system

Question 63

A computer system that gathers comprehensive data,organizes it,and summarizes it in ways that are useful to managers for their nonroutine tasks is known as a(n)__________ system.

A)Transaction-processing
B)Artificial intelligence
C)Expert
D)Operations information
E)Administration information

Question 64

An interactive computer-based system that produces "models" which help managers to make better nonprogrammed decisions is known as a(n):

A)Decision-support system
B)Artificial intelligence system
C)Expert system
D)Real-time system
E)Network

Question 65

A controller who uses a computer system to prepare payroll checks for employees is using a(n):

A)Artificial intelligence system
B)Group decision-support system
C)Operations information system
D)Transaction-processing system
E)Expert system

Question 66

FedEx uses a computer system to track the on-time performance of its retail locations.FedEx is using a(n):

A)Transaction-processing system
B)Operations information system
C)Expert system
D)Artificial intelligence system
E)Group decision support system

Question 67

Which of the following is not an example of a nonprogrammed decision?

A)The decision to invest in a new type of production technology.
B)The decision to develop a new type of consumer product.
C)The decision to launch nationally a new type of promotional campaign.
D)The decision to expand sales into European countries.
E)The decision to reorder paper from the supplier.

Question 68

Supermarket managers who use computer software at their scanners on the checkout counters to track inventory levels of their products are using a(n):

A)Group decision-support system
B)Artificial intelligence system
C)Expert system
D)Operations information system
E)Transaction-processing system

Question 69

Computer software programs that are developed for charting graphs of sales performance (in terms of the number of units sold)over the past five years are an example of which type of software?

A)Applications
B)Artificial intelligence
C)Expert systems
D)DSS systems
E)Operating system software

Question 70

Jonesburg State Bank uses a computer system to record deposits and withdrawals from its customers' accounts.This is an example of a(n):

A)Operations information system
B)Transaction-processing system
C)Expert system
D)Group decision-support system
E)Artificial intelligence system

Question 71

Behavior by a machine,which if performed by a human being would be called intelligent behavior,is known as:

A)An expert system
B)An executive support system
C)An executive simulation
D)TPS
E)Artificial intelligence

Question 72

An accounts payable department that uses a computer system to pay the company's suppliers is using a(n):

A)Transaction-processing system
B)Expert system
C)Artificial intelligence system
D)Group decision support system
E)Operations information system

Question 73

Jonesburg State Bank uses a computer system to track the on-time performance of its various branches.The bank is using a(n):

A)Transaction-processing system
B)Operations information system
C)Expert system
D)Artificial intelligence system
E)Group decision support system

Question 74

An accounts receivable department that uses a computer system to bill the customers of the organization is using a(n):

A)Expert system
B)Artificial intelligence system
C)Transaction-processing system
D)Operations information system
E)Group decision support system

Question 75

A computer system that is designed to handle a large volume of routine and recurring transactions is called a(n)__________ system.

A)Expert system
B)Artificial intelligence
C)Transaction-processing
D)Operations information
E)CRM

Question 76

Of the following,which is the most advanced type of MIS systems?

A)Expert systems
B)Artificial intelligence
C)Real-time systems
D)TPS
E)DSS

Question 77

______ is developed for a specific task or use.

A)Operating system software
B)A LAN
C)Applications software
D)A server
E)The Internet

Question 78

Computer applications software has vastly increased the ability of managers to do all of the following EXCEPT:

A)To acquire information
B)To organize information
C)To manipulate information
D)To transmit information
E)To make ethical decisions

Question 79

A(n)__________ system processes __________ transactions while a(n)__________ system provides managers with information to be used in their ________ decisions.

A)Transaction-processing;nonroutine;operations information;routine
B)Transaction-processing;routine;operations information;nonroutine
C)Operations information;routine;transaction-processing;nonroutine
D)Operations information;nonroutine;transaction-processing;nonroutine
E)Operations information;routine;transaction-processing;routine

Question 80

A(n)______ system is a sophisticated version of a decision support system that is designed to meet the needs of top managers.

A)Artificial Intelligence
B)Expert
C)Software agent
D)MSS
E)Executive support