Deck 16: Using Social Media to Connect With Consumers

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Question
A wiki is a

A)web page that serves as a publicly accessible personal journal and online forum for an individual or organization.
B)business-oriented website that lets users create profiles for professional networking.
C)unique type of Internet browser where search results are personalized for each user.
D)website where users create a personal profile, add friends, and exchange messages and photos with them.
E)website whose content is created and edited by the ongoing collaboration of end users.
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Question
Web 2.0 is based on

A)a technical update of the World Wide Web.
B)the high degree of interactivity among users.
C)the second generation of Internet browsers.
D)the decreased interactivity of user generated content.
E)the second revision of marketer-generated web content.
Question
A website whose content is created and edited by the ongoing collaboration of end users is known as a(n)

A)wiki.
B)blog.
C)encyclomedia.
D)Facebook Page.
E)tweet.
Question
What is one way in which Web 2.0 media are different from traditional media?

A)Web 2.0 involves online media where users submit or modify comments, photos, and videos.
B)The ability to access the Internet from smartphones brought on a cultural revolution when the majority of college students began to use them.
C)Greater bandwidth allows for faster media downloads from the Internet.
D)All college students use Web 2.0.
E)The technical interface of Web 2.0 is user friendly.
Question
Online media where users submit news, photos, and videos - often accompanied by a feedback process to identify popular topics - are referred to as

A)rich media.
B)Facebook.
C)avatar media.
D)social media.
E)feedback loop.
Question
Marketers are increasingly using social media to reach college-age students in the U.S. because

A)college age students are sensitive to the environment and reject ads using paper-based media.
B)the brand ambassadors concept has not been as effective as expected.
C)Internet advertising is ineffective with other age groups.
D)they work better than traditional print media.
E)students reject the media their parents usE.Marketers use social media to reach the important market of college-age students because they work better than traditional print media.
Question
When thousands of college-age brand ambassadors at colleges and universities across the U.S. needed to recruit volunteers to help incoming freshmen on campus move-in day, the most effective way to reach the greatest number of students was by using

A)the campus radio.
B)social media.
C)phone solicitations.
D)ads in the campus newspaper.
E)hanging ads on dorm-room handles.
Question
A single social media site with millions of users interacting with each other, like Facebook, Twitter, LinkedIn, and YouTube, is referred to as a(n)

A)social network.
B)gaming website.
C)electronic media.
D)social media.
E)feedback media.
Question
What is another term that is sometimes used interchangeably with social media?

A)net platforms
B)Web 3.0
C)user generated content
D)user platforms
E)peer-to-peer networking
Question
Which of the following is the best marketing strategy for promoting Betty Crocker products using social media?

A)create "Betty Cooks," a blog featuring recipes for trendy dishes using Betty Crocker products
B)monitor e-mails for customer complaints and respond promptly with a 50% discount coupon
C)hold a cooking contest to generate new recipes using Betty Crocker products
D)produce commercials incorporating images of Betty Crocker cooking with the late Julia Child
E)produce a TV infomercial featuring a female or male cooking her/his way through several recipes from the latest edition of the Betty Crocker Cookbook
Question
What is one way in which the Internet has changed, brought about by Web 2.0?

A)Web 2.0 is the most-used Internet browser, launched in 2004.
B)The ability to access the Internet from smartphones brought on a cultural revolution in how users view and use the Internet.
C)Faster routers allowed for quicker, more efficient Internet service.
D)Internet content can now be continuously modified by all users in a participatory fashion.
E)The technical interface of the Internet has drastically changed since 2004.
Question
Epicurious is a website where recipes are posted by the site owner and individual cooks. Using a four-fork rating system, users rate and comment on these recipes for ease or difficulty in preparation, the taste of the finished dish, and whether or not they would use the recipe again. What type of social media website most likely is Epicurious?

A)Web 2.0
B)a Facebook Page
C)a wiki
D)a blog
E)a Twitter Page
Question
Web 2.0 is a term that describes

A)the functionalities of the World Wide Web that made possible the high degree of interactivity among users.
B)a technical update of the World Wide Web from Web 1.0.
C)the first Internet browser.
D)the decreased degree of interactivity among users.
E)the final published form of marketer-generated content.
Question
Another term sometimes used interchangeably with social media is __________.

A)net platforms
B)Web redux
C)user generated content
D)Web 2.0
E)peer-to-peer networking
Question
A web page that serves as a publicly accessible personal journal and online forum for an individual or organization is referred to as a

A)wiki.
B)blog.
C)chat room.
D)Facebook Page.
E)tweet.
Question
Companies like Hewlett-Packard and Frito-Lay routinely monitor blogs to gain insight into

A)popular trends among members of the over-65 market.
B)technological advancements that can be used to promote their brands.
C)new slang terms to create more effective advertisement copy.
D)recruiting prospective employees.
E)customer complaints and suggestions.
Question
Social media are

A)online games.
B)online media where users submit news, photos, and videos - often accompanied by a feedback process to identify "popular" topics.
C)any type of medium in which large groups of people read content generated by a business, government, or corporation.
D)only media that allow face-to-face communication.
E)all forms of electronic media.
Question
When Kimmy Summers had to communicate with other students to recruit volunteers at their respective universities to help freshmen during campus move-in day, they chose to use

A)letters from their colleges' deans of students.
B)flyers slid under dorm-room doors.
C)phone solicitations.
D)ads in their campus newspapers.
E)social media.
Question
Social networks are

A)dating websites like eHarmony.
B)Internet browsers like Safari or Firefox.
C)specific social media like Facebook, Twitter, LinkedIn, and YouTube.
D)the replacement for e-mail to send private digital messages.
E)social media websites that are the high in self-disclosure but low in media richness.
Question
A blog is a

A)business-oriented website that lets users create profiles for professional networking.
B)unique type of Internet browser where search results are personalized for each user.
C)web page that serves as a publicly accessible personal journal and online forum for an individual or organization.
D)website where users create a personal profile, add "friends," and exchange messages and photos with them.
E)website whose content is created and edited by the ongoing collaboration of end users.
Question
Online content that is published on a publicly accessible website or social networking site is a criterion of

A)social networks.
B)user generated content (UGC).
C)blogs.
D)wikis.
E)YouTubE.UGC is published on a publicly accessible website or a social networking site; it is not simply email.
Question
Online content created by an individual outside of a professional organization without a commercial market in mind is a criterion of

A)online advertisements.
B)user generated content (UGC).
C)blogs.
D)wikis.
E)YouTubE.User-generated content (UGC) satisfies three criteria: (1) it is published either on a publicly-accessible website or on a social networking site, so it is not simply an e-mail; (2) it shows a significant degree of creativity, so it is more than simply posting a newspaper article on a personal blog without editing or comments; and (3) it is consumer-generated by an individual outside of a professional organization, without a commercial market in mind.
Question
In classifying social media, the degree of acoustic, visual, and personal contact between two communication partners is referred to as

A)user generated content.
B)social value.
C)self-disclosure.
D)media richness.
E)emotive content.
Question
User generated content refers to

A)the content posted by only one user on his or her private blog.
B)Web 3.0, the next update of the Web.
C)the content created by one user using his or her smartphone.
D)another term for social media.
E)another term for flash mobs.
Question
Which of the following statements about user-generated content (UGC) is most accurate?

A)UGC is published on a publicly accessible website or a social networking site.
B)UGC must show a sequential journey through posts made by a user.
C)UGC is intended for commercial profit.
D)UGC is not found on social networking sites.
E)UGC is limited to text-only, 140 character maximum posts due to the limited bandwidth of Internet service providers.
Question
The various forms of online media content that are publicly available and created by end users is referred to as

A)user-generated content (UGC).
B)wikis.
C)net platforms.
D)Facebook Pages.
E)social media.
Question
As the content of a blog or messages posted on social media sites move from impersonal to highly personal, the level of self-disclosure __________.

A)decreases
B)is not affected
C)undermines the credibility of the site
D)increases
E)increases the credibility of the site
Question
All the following statements about user generated content (UGC) are true EXCEPT:

A)UGC is published on a publicly accessible website and created by end users.
B)UGC is reposting an article found in a newspaper or magazine without editing.
C)UGC is consumer-generated by an individual outside of a professional organization.
D)UGC shows a significant degree of creative effort.
E)UGC is not simply e-mail, but is published on a publicly accessible websitE.User-generated content (USG) shows a significant degree of creative effort, so it is more than simply posting a newspaper or magazine article on a personal blog without editing or comments. Thus, reposting an article without editing is not a characteristic of UGC.
Question
User generated content (UGC) refers to

A)content found on a personal profile page.
B)content found only on blogs and wikis.
C)content that is created with the intention of achieving commercial profit.
D)content found on forms of online media that are privately owned and operated by a single user.
E)the various forms of online media content that are publicly available and created by end users.
Question
A publicly accessible personal journal and online forum for an individual or organization is a __________, whereas a website whose online content is created and edited by the ongoing collaboration of end users is a __________.

A)Internet browser; blog
B)wiki; blog
C)blog; wiki
D)Facebook; Twitter
E)Twitter Page; Facebook Page
Question
Media richness is __________ in face-to-face communication than telephone or e-mail communications.

A)equal
B)lower
C)higher
D)more updated
E)less updated
Question
Online content that shows a significant degree of creative effort, and thus is more than simply posting a newspaper or magazine article on a personal blog, is a criterion of

A)online advertisements.
B)blogs.
C)user generated content (UGC).
D)wikis.
E)YouTubE.User-generated content (UGC) satisfies three criteria: (1) it is published either on a publicly-accessible website or on a social networking site, so it is not simply an e-mail; (2) it shows a significant degree of creativity, so it is more than simply posting a newspaper article on a personal blog without editing or comments; and (3) it is consumer-generated by an individual outside of a professional organization, without a commercial market in mind.
Question
A blog is __________, whereas a wiki is __________.

A)a log of an individual's Internet activity; Internet activity updated by the user
B)a website for companies to gather customer insights; an academic tool to post grades and projects
C)a website whose online content is created and edited by the ongoing collaboration of end users; a publicly accessible personal journal and online forum for a individual or organization
D)a publicly accessible personal journal and online forum for an individual or organization; a website whose online content is created and edited by the ongoing collaboration of end users
E)an advertising forum; an artistic forum
Question
In classifying social media, self-disclosure is

A)the degree to which a person's thoughts, feelings, likes, and dislikes are made public.
B)the degree of acoustic, visual, and personal contact between two communication partners.
C)an undesirable effect of social media in which too much personal information is given by users, resulting in identity theft.
D)a growing trend in which telephone and e-mail communications contribute to one's online profile.
E)behavior that leads to an unfavorable impression by other online users.
Question
In classifying social media, media richness is __________, whereas self-disclosure is __________.

A)the degree to which a person's thoughts, feelings, likes, and dislikes are made public; the degree of acoustic, visual, and personal contact between two communication partners
B)the quality of the graphics and video on a website; the online conduct that leads to an unfavorable impression
C)a visual measure; an emotional measure
D)the extent to which a user personalizes his/her profile page; adding contact information (telephone, address, and e-mail) on one's Facebook Page
E)the degree of acoustic, visual, and personal contact between two communication partners; the degree to which a person's thoughts, feelings, likes, and dislikes are made public
Question
Blogs and wikis differ in that a blog is a diary that shows a __________, while a wiki shows the end result as a __________.

A)complete thought process; fragmented group of ideas
B)sequential journey; single entry
C)single entry; sequential journey
D)personal side of the user; formal presentation
E)long narrative; block of text
Question
As the content of a marketing website for a product moves from words to photos, videos, and animation, the media richness of the site __________.

A)decreases
B)is not affected
C)can be manipulated
D)increases
E)can't be determined
Question
Social networks can be classified based on (1) __________ and (2) __________.

A)web browsers; apps
B)user generated content (UGC); marketer-generated content (MGC)
C)blogs; wikis
D)textual; visual
E)media richness; self-disclosure
Question
In classifying social media, the degree of acoustic, visual, and personal contact between two communication partners is referred to as __________, whereas the degree to which a person's thoughts, feelings, likes, and dislikes are made public is referred to as __________.

A)self-disclosure; media richness
B)emotional value; social degree
C)media richness; self-disclosure
D)social degree; emotional value
E)media richness; user-generated content
Question
A favorable image is affected by the degree of self-disclosure of a person's thoughts, feelings, likes, and dislikes. Greater self-disclosure is likely to __________ one's influence on those reached.

A)decrease
B)not affect
C)undermine
D)manipulate
E)increase
Question
<strong>  Based on the social media identified in Figure 16-1 above, blogs are</strong> A)highly interactive websites. B)high in self-disclosure but low in media richness. C)low in self-disclosure but high in media richness. D)websites that are low in self-disclosure. E)websites that are high in media richness. <div style=padding-top: 35px>
Based on the social media identified in Figure 16-1 above, blogs are

A)highly interactive websites.
B)high in self-disclosure but low in media richness.
C)low in self-disclosure but high in media richness.
D)websites that are low in self-disclosure.
E)websites that are high in media richness.
Question
<strong>  Based on the social media identified in Figure 16-1 above, which of the following social networking sites is HIGHEST in media richness?</strong> A)Vine B)Twitter C)YouTube D)LinkedIn E)can't be determined <div style=padding-top: 35px>
Based on the social media identified in Figure 16-1 above, which of the following social networking sites is HIGHEST in media richness?

A)Vine
B)Twitter
C)YouTube
D)LinkedIn
E)can't be determined
Question
<strong>  Based on the social media identified in Figure 16-1 above, LinkedIn is</strong> A)medium in self-disclosure and low in media richness. B)high in self-disclosure and medium in media richness. C)high in self-disclosure and high in media richness. D)low in self-disclosure and medium in media richness. E)low in self-disclosure and low in media richness. <div style=padding-top: 35px>
Based on the social media identified in Figure 16-1 above, LinkedIn is

A)medium in self-disclosure and low in media richness.
B)high in self-disclosure and medium in media richness.
C)high in self-disclosure and high in media richness.
D)low in self-disclosure and medium in media richness.
E)low in self-disclosure and low in media richness.
Question
What did Toyota do to reach World of Warcraft's U.S. game players?

A)Toyota sponsored an expansion pack of the game.
B)Toyota purchased the personal information of users from the game company to send e-mails.
C)Toyota used mechanics and pictures from the game in a commercial.
D)Toyota paid to have likenesses of their vehicles appear in the game as product placement.
E)Toyota paid to have ads placed on the game's websitE.The strategy employed by Toyota successfully capitalized on the high degree of media richness was to use mechanics and pictures from the World of Warcraft game in a commercial to reach millions of people who play the game in the U.S.
Question
Which social network has found a niche in helping small business networks reach potential customers, as well as filling its traditional role of connecting job seekers and jobs?

A)Twitter.
B)Pinterest.
C)YouTube.
D)Facebook.
E)LinkedIn.
Question
In 2012, Facebook acquired __________ to enhance its photo-sharing capability.

A)Twitter
B)Pinterest
C)Vimeo
D)Snapchat
E)Instagram
Question
<strong>  Based on the social media identified in Figure 16-1 above, the social media site rated LOWEST in self-disclosure is</strong> A)Facebook. B)LiveJournal. C)Wikipedia. D)Foursquare. E)FarmvillE.Wikipedia is lowest in self-disclosure - the lowest cell of the chart. <div style=padding-top: 35px>
Based on the social media identified in Figure 16-1 above, the social media site rated LOWEST in self-disclosure is

A)Facebook.
B)LiveJournal.
C)Wikipedia.
D)Foursquare.
E)FarmvillE.Wikipedia is lowest in self-disclosure - the lowest cell of the chart.
Question
While both traditional media and social media can reach either a large audience or a niche audience, social media are different from traditional media because

A)production of traditional media requires specialized skills and a team of people.
B)traditional media include Facebook and Twitter.
C)social media only reaches niche audiences.
D)social media is relatively expensive to produce.
E)the content of social media cannot be altered after publication.
Question
<strong>  Based on the social media identified in Figure 16-1 above, the social media site rated HIGHEST in self-disclosure is</strong> A)Facebook. B)LiveJournal. C)Wikipedia. D)WordPress. E)FarmvillE.Facebook is highest in self-disclosure - the upper-most cell of the chart. <div style=padding-top: 35px>
Based on the social media identified in Figure 16-1 above, the social media site rated HIGHEST in self-disclosure is

A)Facebook.
B)LiveJournal.
C)Wikipedia.
D)WordPress.
E)FarmvillE.Facebook is highest in self-disclosure - the upper-most cell of the chart.
Question
<strong>  Based on the social media identified in Figure 16-1 above, virtual social worlds have a __________ degree of media richness and self-disclosure.</strong> A)high B)medium C)low D)average E)non-existent <div style=padding-top: 35px>
Based on the social media identified in Figure 16-1 above, virtual social worlds have a __________ degree of media richness and self-disclosure.

A)high
B)medium
C)low
D)average
E)non-existent
Question
<strong>  Based on the social media identified in Figure 16-1 above, The Sims has a __________ degree of self-disclosure than World of Warcraft.</strong> A)more unique B)lower C)equal D)higher E)more elaborate <div style=padding-top: 35px>
Based on the social media identified in Figure 16-1 above, The Sims has a __________ degree of self-disclosure than World of Warcraft.

A)more unique
B)lower
C)equal
D)higher
E)more elaborate
Question
While brand managers use both traditional and social media to promote and advertise their products, traditional media __________ while social media __________.

A)appeal to a younger audience; appeal to a middle-aged audience
B)are cheaper; are more creative
C)are produced quickly and inexpensively by an individual; are expensive to produce and may take a team of specialists months to complete
D)are generally accessible everywhere to those with smartphones, computers, and tablet devices; are typically produced by an individual and privately owned by them
E)take longer to produce and use a team of specialists; can be produced inexpensively and quickly by an individual
Question
All of the following are differences between social and traditional media EXCEPT:

A)the number of and skills required to produce and train personnel to produce the media.
B)the permanence of the media.
C)the credibility of the media.
D)the ability to reach a mass or specialized market segment.
E)the privacy and anonymity of the media.
Question
When Toyota featured images from the World of Warcraft game in a TV commercial, it demonstrated that World of Warcraft has a high degree of __________, as visuals, graphics, and animations are the major draw for World of Warcraft users.

A)media richness
B)self-disclosure
C)collaboration
D)product placement
E)wikiness
Question
<strong>  Based on the social media identified in Figure 16-1 above, the social media site rated LOWEST in media richness is</strong> A)Wikipedia. B)Blogger. C)Facebook. D)World of Warcraft. E)WordPress. <div style=padding-top: 35px>
Based on the social media identified in Figure 16-1 above, the social media site rated LOWEST in media richness is

A)Wikipedia.
B)Blogger.
C)Facebook.
D)World of Warcraft.
E)WordPress.
Question
All of the following are the four more widely used social networks discussed in the textbook based on their impact to both consumers and organizations EXCEPT:

A)Twitter.
B)YouTube.
C)Facebook.
D)LinkedIn.
E)Pinterest.
Question
<strong>  Based on the social media identified in Figure 16-1 above, the social media site rated HIGHEST in media richness is</strong> A)Wikipedia. B)Facebook. C)Reddit. D)World of Warcraft. E)FarmvillE.World of Warcraft is the highest in media richness - the right-most cells of the chart. <div style=padding-top: 35px>
Based on the social media identified in Figure 16-1 above, the social media site rated HIGHEST in media richness is

A)Wikipedia.
B)Facebook.
C)Reddit.
D)World of Warcraft.
E)FarmvillE.World of Warcraft is the highest in media richness - the right-most cells of the chart.
Question
<strong>  Based on the social media identified in Figure 16-1 above, a site that has elaborate visuals, graphics, and animation but where the users disclose very little personal information about themselves or their feelings would most likely be located in which cell of the chart?</strong> A)upper left B)upper right C)lower center D)lower right E)lower left <div style=padding-top: 35px>
Based on the social media identified in Figure 16-1 above, a site that has elaborate visuals, graphics, and animation but where the users disclose very little personal information about themselves or their feelings would most likely be located in which cell of the chart?

A)upper left
B)upper right
C)lower center
D)lower right
E)lower left
Question
In what way are traditional and social media similar?

A)They both require specialized training.
B)They both rely upon contributions from established experts to create credibility and social authority.
C)They both can reach either large or niche audiences.
D)They both are relatively inexpensive or free to produce.
E)They both produce content that can be altered after posting or publication.
Question
Whereas traditional media build credibility through experts being influencers in a particular field, with social media a sender often simply begins to participate in the __________, hoping that the quality of the message will establish credibility with the receivers.

A)purchase transaction
B)conversation
C)amateur discussion
D)discussion pool
E)information superhighway
Question
To create a successful advertising campaign on Facebook, a good strategy a brand manager can use is to

A)create ads that will appear in a specified, strategic position on every page when users log into their profiles.
B)create and send an e-mail message to every registered Facebook user.
C)create posts and video ads that are fresh and creative, and possibly related to users' passions.
D)create ads that incorporate controversial topics like religion and politics to get Facebook users to "Like" their Page.
E)create a Facebook profile for every employee to show Facebook users the professionalism and dedication of the marketing team.
Question
The marketing challenge for the brand manager using a Facebook Page is to post and create content that will generate the best response. This goal can be accomplished by all of the following EXCEPT:

A)updating content regularly to keep it fresh.
B)using familiar imagery and messaging, but adding a twist.
C)learning users' passions.
D)letting users guide content.
E)posting Instagram videos (ads, b-roll) on the left side of the Facebook PagE.Recent research has suggested the following guidelines to engage fans on Facebook: (1) make it familiar, but with a twist; (2) keep it fresh; and (3) learn users' passions and let them guide content. Leveraging an organization's existing social media assets for the brand, such as a newsletter, a YouTube Channel video, etc. can add further engagement to the site.
Question
Social Network Image (A) above shows the __________ web page for Carmex, allowing the firm to depict its products as well as send and receive messages about them from followers.

A)YouTube
B)Pinterest
C)Twitter
D)Facebook
E)LinkedIn
Question
The website that enables users to send and receive messages up to 140 characters long is

A)LinkedIn.
B)YouTube.
C)Twitter.
D)Facebook.
E)Friendster.
Question
<strong>  Figure 16-3 above shows the __________ web page for StuffDOT and the data available for marketers to assess its performance and understand its users.</strong> A)YouTube B)Pinterest C)Twitter D)Facebook E)LinkedIn <div style=padding-top: 35px>
Figure 16-3 above shows the __________ web page for StuffDOT and the data available for marketers to assess its performance and understand its users.

A)YouTube
B)Pinterest
C)Twitter
D)Facebook
E)LinkedIn
Question
Brand managers can strategically use Twitter to do all of the following EXCEPT:

A)respond to user criticisms about a brand.
B)re-tweet positive customer comments.
C)generate brand buzz by developing an official Twitter profile.
D)tweet on topics that provide information of value to their customers.
E)post user profiles for job seekers.
Question
A recent study found that "Likes" or "Followers" to a brand's Facebook Page is worth _______ in terms of product spending, brand loyalty, and 'propensity to recommend' the site to others.

A)$17
B)$53
C)$83
D)$145
E)$174
Question
Recently, Facebook made all of the following changes to its site to improve the user experience EXCEPT:

A)Facebook acquired Oculus, a virtual reality headset company.
B)Facebook announced that a version of its News Feed was being tailored for images to appear on mobile devices.
C)Facebook launched hashtags.
D)Facebook eliminated privacy settings for all but it paid advertisers.
E)Facebook was able to generate revenues by placing ads on the small screens of smartphones.
Question
Carmex partnered with LeBron James by using which of the following social media to generate traffic to its site in an attempt to increase its customer base?

A)YouTube
B)LinkedIn
C)Facebook
D)Twitter
E)Pinterest
Question
Twitter is

A)a website where users may create a personal profile, add other users as friends, and exchange comments, photos, videos, and likes with them.
B)a website that enables users to send and receive short messages up to 140 characters long.
C)a business-oriented website that lets users post their professional profiles to connect to a network of businesspeople.
D)a video-sharing website in which users can upload, distribute, view, and comment on videos.
E)a website that enables online customers to use their collective buying power to take advantage of deeply discounted prices for a product or service each day.
Question
Which of the following statements is true about Facebook?

A)Facebook is second to Twitter in the number of registered users.
B)Facebook is open to users who are at least six years old.
C)Facebook is the social media website where users upload more videos to its site than any other site.
D)Facebook users have an average of about 130 friends on the site.
E)Facebook is a social media website with the primary purpose of enabling users to network and connect with others in their profession.
Question
Facebook is

A)a website where users may create a personal profile, add other users as friends, and exchange comments, photos, videos, and likes with them.
B)a website that enables users to send and receive tweets, messages up to 140 characters long.
C)a business-oriented website that lets users post their professional profiles to connect to a network of businesspeople.
D)a video-sharing website in which users can upload, distribute, view, and comment on videos.
E)a virtual content-sharing social network that allows people to share images of their favorite things such as clothing, craft ideas, and recipes as well as enables them to categorize these images.
Question
Twitter can be a good source of information about a brand or product because of its

A)short message length.
B)photo-sharing capability.
C)ability to display user generated video content.
D)ownership of CoTweet.
E)ability to post professional profiles.
Question
Which of the following statements about Facebook is most accurate?

A)Facebook is the third most-used social network.
B)Facebook has a global presence - 1 in every 7 people on the planet use this site.
C)Facebook has almost 80 million active users.
D)Facebook lets people keep in touch through long text-entries similar to e-mail.
E)Facebook is just as successful as Twitter.
Question
All of the following are true about StuffDOT EXCEPT:

A)StuffDOT users "dot" their favorite things to StuffDOT and receive cash rewards when someone purchases that item.
B)StuffDOT start-up targets college-aged women.
C)StuffDOT is an exchange marketplace that allows customers to buy and firms to sell products and services in the form of StuffDOT deals that are localized to a specific city.
D)StuffDOT campus ambassadors are a major force behind the platform's growth.
E)StuffDOT reward money can be redeemed for gift cards with many major retailers.
Question
Brand managers find out what people are saying about their brand on Twitter by

A)having employees perform spot-checks on posts.
B)using social media management tools from services such as TweetDeck.
C)creating their own Twitter account and seeing what "followers" say on Facebook.
D)recognizing that posts are too brief to allow for a substantive mention of their brand.
E)employing outside search services such as Google and Bing.
Question
If you wanted to generate brand buzz for an upcoming product using Twitter, what is the best way to implement Twitter?

A)Monitor other Twitter accounts for negative mentions of your brand.
B)Aggressively defend your brand on your Twitter account.
C)Create an account and generate followers by posting photos of the new product.
D)Create an account and tweet about it the day before releasing the product.
E)Be interesting and unexpected through posting on current events such as an upcoming political election.
Question
A Facebook Page, such as the one for StuffDOT, contains all of the following elements that are of interest to brand managers EXCEPT:

A)a cover image.
B)Facebook Page posts that appear in the News Feed.
C)analytics about users.
D)the ability to "tweet" a comment on an ad a firm has posted on its Facebook Page.
E)the number of people who clicked the "Like" button.
Question
The social media website open to anyone age 13 and over where users may create a personal profile, add other users as friends, and exchange comments, photos, videos, and likes with them, is known as

A)Twitter.
B)Vimeo.
C)Facebook.
D)YouTube.
E)LinkedIn.
Question
To generate traffic to a Facebook Page for a brand, what is another mode of advertising on Facebook?

A)Messages can be sent to the inbox on a user's profile page.
B)Pop-up ads can appear after a user logs in.
C)Facebook will place links to other webpages on its home page.
D)Facebook does not allow for any other forms of advertising.
E)Paid ads and sponsored stories can appear on a user's profile pagE.To generate new customers and increase traffic to their Facebook Pages, brand managers can use paid ads and sponsored stories within the Facebook advertising platform. An advantage of these Facebook ads is that the content can migrate into Facebook conversations among friends - to the delight of advertisers.
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Deck 16: Using Social Media to Connect With Consumers
1
A wiki is a

A)web page that serves as a publicly accessible personal journal and online forum for an individual or organization.
B)business-oriented website that lets users create profiles for professional networking.
C)unique type of Internet browser where search results are personalized for each user.
D)website where users create a personal profile, add friends, and exchange messages and photos with them.
E)website whose content is created and edited by the ongoing collaboration of end users.
E
2
Web 2.0 is based on

A)a technical update of the World Wide Web.
B)the high degree of interactivity among users.
C)the second generation of Internet browsers.
D)the decreased interactivity of user generated content.
E)the second revision of marketer-generated web content.
B
3
A website whose content is created and edited by the ongoing collaboration of end users is known as a(n)

A)wiki.
B)blog.
C)encyclomedia.
D)Facebook Page.
E)tweet.
A
4
What is one way in which Web 2.0 media are different from traditional media?

A)Web 2.0 involves online media where users submit or modify comments, photos, and videos.
B)The ability to access the Internet from smartphones brought on a cultural revolution when the majority of college students began to use them.
C)Greater bandwidth allows for faster media downloads from the Internet.
D)All college students use Web 2.0.
E)The technical interface of Web 2.0 is user friendly.
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5
Online media where users submit news, photos, and videos - often accompanied by a feedback process to identify popular topics - are referred to as

A)rich media.
B)Facebook.
C)avatar media.
D)social media.
E)feedback loop.
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6
Marketers are increasingly using social media to reach college-age students in the U.S. because

A)college age students are sensitive to the environment and reject ads using paper-based media.
B)the brand ambassadors concept has not been as effective as expected.
C)Internet advertising is ineffective with other age groups.
D)they work better than traditional print media.
E)students reject the media their parents usE.Marketers use social media to reach the important market of college-age students because they work better than traditional print media.
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7
When thousands of college-age brand ambassadors at colleges and universities across the U.S. needed to recruit volunteers to help incoming freshmen on campus move-in day, the most effective way to reach the greatest number of students was by using

A)the campus radio.
B)social media.
C)phone solicitations.
D)ads in the campus newspaper.
E)hanging ads on dorm-room handles.
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8
A single social media site with millions of users interacting with each other, like Facebook, Twitter, LinkedIn, and YouTube, is referred to as a(n)

A)social network.
B)gaming website.
C)electronic media.
D)social media.
E)feedback media.
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9
What is another term that is sometimes used interchangeably with social media?

A)net platforms
B)Web 3.0
C)user generated content
D)user platforms
E)peer-to-peer networking
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10
Which of the following is the best marketing strategy for promoting Betty Crocker products using social media?

A)create "Betty Cooks," a blog featuring recipes for trendy dishes using Betty Crocker products
B)monitor e-mails for customer complaints and respond promptly with a 50% discount coupon
C)hold a cooking contest to generate new recipes using Betty Crocker products
D)produce commercials incorporating images of Betty Crocker cooking with the late Julia Child
E)produce a TV infomercial featuring a female or male cooking her/his way through several recipes from the latest edition of the Betty Crocker Cookbook
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11
What is one way in which the Internet has changed, brought about by Web 2.0?

A)Web 2.0 is the most-used Internet browser, launched in 2004.
B)The ability to access the Internet from smartphones brought on a cultural revolution in how users view and use the Internet.
C)Faster routers allowed for quicker, more efficient Internet service.
D)Internet content can now be continuously modified by all users in a participatory fashion.
E)The technical interface of the Internet has drastically changed since 2004.
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12
Epicurious is a website where recipes are posted by the site owner and individual cooks. Using a four-fork rating system, users rate and comment on these recipes for ease or difficulty in preparation, the taste of the finished dish, and whether or not they would use the recipe again. What type of social media website most likely is Epicurious?

A)Web 2.0
B)a Facebook Page
C)a wiki
D)a blog
E)a Twitter Page
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13
Web 2.0 is a term that describes

A)the functionalities of the World Wide Web that made possible the high degree of interactivity among users.
B)a technical update of the World Wide Web from Web 1.0.
C)the first Internet browser.
D)the decreased degree of interactivity among users.
E)the final published form of marketer-generated content.
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14
Another term sometimes used interchangeably with social media is __________.

A)net platforms
B)Web redux
C)user generated content
D)Web 2.0
E)peer-to-peer networking
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15
A web page that serves as a publicly accessible personal journal and online forum for an individual or organization is referred to as a

A)wiki.
B)blog.
C)chat room.
D)Facebook Page.
E)tweet.
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16
Companies like Hewlett-Packard and Frito-Lay routinely monitor blogs to gain insight into

A)popular trends among members of the over-65 market.
B)technological advancements that can be used to promote their brands.
C)new slang terms to create more effective advertisement copy.
D)recruiting prospective employees.
E)customer complaints and suggestions.
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17
Social media are

A)online games.
B)online media where users submit news, photos, and videos - often accompanied by a feedback process to identify "popular" topics.
C)any type of medium in which large groups of people read content generated by a business, government, or corporation.
D)only media that allow face-to-face communication.
E)all forms of electronic media.
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18
When Kimmy Summers had to communicate with other students to recruit volunteers at their respective universities to help freshmen during campus move-in day, they chose to use

A)letters from their colleges' deans of students.
B)flyers slid under dorm-room doors.
C)phone solicitations.
D)ads in their campus newspapers.
E)social media.
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19
Social networks are

A)dating websites like eHarmony.
B)Internet browsers like Safari or Firefox.
C)specific social media like Facebook, Twitter, LinkedIn, and YouTube.
D)the replacement for e-mail to send private digital messages.
E)social media websites that are the high in self-disclosure but low in media richness.
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20
A blog is a

A)business-oriented website that lets users create profiles for professional networking.
B)unique type of Internet browser where search results are personalized for each user.
C)web page that serves as a publicly accessible personal journal and online forum for an individual or organization.
D)website where users create a personal profile, add "friends," and exchange messages and photos with them.
E)website whose content is created and edited by the ongoing collaboration of end users.
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21
Online content that is published on a publicly accessible website or social networking site is a criterion of

A)social networks.
B)user generated content (UGC).
C)blogs.
D)wikis.
E)YouTubE.UGC is published on a publicly accessible website or a social networking site; it is not simply email.
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22
Online content created by an individual outside of a professional organization without a commercial market in mind is a criterion of

A)online advertisements.
B)user generated content (UGC).
C)blogs.
D)wikis.
E)YouTubE.User-generated content (UGC) satisfies three criteria: (1) it is published either on a publicly-accessible website or on a social networking site, so it is not simply an e-mail; (2) it shows a significant degree of creativity, so it is more than simply posting a newspaper article on a personal blog without editing or comments; and (3) it is consumer-generated by an individual outside of a professional organization, without a commercial market in mind.
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23
In classifying social media, the degree of acoustic, visual, and personal contact between two communication partners is referred to as

A)user generated content.
B)social value.
C)self-disclosure.
D)media richness.
E)emotive content.
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24
User generated content refers to

A)the content posted by only one user on his or her private blog.
B)Web 3.0, the next update of the Web.
C)the content created by one user using his or her smartphone.
D)another term for social media.
E)another term for flash mobs.
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25
Which of the following statements about user-generated content (UGC) is most accurate?

A)UGC is published on a publicly accessible website or a social networking site.
B)UGC must show a sequential journey through posts made by a user.
C)UGC is intended for commercial profit.
D)UGC is not found on social networking sites.
E)UGC is limited to text-only, 140 character maximum posts due to the limited bandwidth of Internet service providers.
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26
The various forms of online media content that are publicly available and created by end users is referred to as

A)user-generated content (UGC).
B)wikis.
C)net platforms.
D)Facebook Pages.
E)social media.
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27
As the content of a blog or messages posted on social media sites move from impersonal to highly personal, the level of self-disclosure __________.

A)decreases
B)is not affected
C)undermines the credibility of the site
D)increases
E)increases the credibility of the site
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28
All the following statements about user generated content (UGC) are true EXCEPT:

A)UGC is published on a publicly accessible website and created by end users.
B)UGC is reposting an article found in a newspaper or magazine without editing.
C)UGC is consumer-generated by an individual outside of a professional organization.
D)UGC shows a significant degree of creative effort.
E)UGC is not simply e-mail, but is published on a publicly accessible websitE.User-generated content (USG) shows a significant degree of creative effort, so it is more than simply posting a newspaper or magazine article on a personal blog without editing or comments. Thus, reposting an article without editing is not a characteristic of UGC.
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29
User generated content (UGC) refers to

A)content found on a personal profile page.
B)content found only on blogs and wikis.
C)content that is created with the intention of achieving commercial profit.
D)content found on forms of online media that are privately owned and operated by a single user.
E)the various forms of online media content that are publicly available and created by end users.
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30
A publicly accessible personal journal and online forum for an individual or organization is a __________, whereas a website whose online content is created and edited by the ongoing collaboration of end users is a __________.

A)Internet browser; blog
B)wiki; blog
C)blog; wiki
D)Facebook; Twitter
E)Twitter Page; Facebook Page
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31
Media richness is __________ in face-to-face communication than telephone or e-mail communications.

A)equal
B)lower
C)higher
D)more updated
E)less updated
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32
Online content that shows a significant degree of creative effort, and thus is more than simply posting a newspaper or magazine article on a personal blog, is a criterion of

A)online advertisements.
B)blogs.
C)user generated content (UGC).
D)wikis.
E)YouTubE.User-generated content (UGC) satisfies three criteria: (1) it is published either on a publicly-accessible website or on a social networking site, so it is not simply an e-mail; (2) it shows a significant degree of creativity, so it is more than simply posting a newspaper article on a personal blog without editing or comments; and (3) it is consumer-generated by an individual outside of a professional organization, without a commercial market in mind.
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33
A blog is __________, whereas a wiki is __________.

A)a log of an individual's Internet activity; Internet activity updated by the user
B)a website for companies to gather customer insights; an academic tool to post grades and projects
C)a website whose online content is created and edited by the ongoing collaboration of end users; a publicly accessible personal journal and online forum for a individual or organization
D)a publicly accessible personal journal and online forum for an individual or organization; a website whose online content is created and edited by the ongoing collaboration of end users
E)an advertising forum; an artistic forum
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34
In classifying social media, self-disclosure is

A)the degree to which a person's thoughts, feelings, likes, and dislikes are made public.
B)the degree of acoustic, visual, and personal contact between two communication partners.
C)an undesirable effect of social media in which too much personal information is given by users, resulting in identity theft.
D)a growing trend in which telephone and e-mail communications contribute to one's online profile.
E)behavior that leads to an unfavorable impression by other online users.
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35
In classifying social media, media richness is __________, whereas self-disclosure is __________.

A)the degree to which a person's thoughts, feelings, likes, and dislikes are made public; the degree of acoustic, visual, and personal contact between two communication partners
B)the quality of the graphics and video on a website; the online conduct that leads to an unfavorable impression
C)a visual measure; an emotional measure
D)the extent to which a user personalizes his/her profile page; adding contact information (telephone, address, and e-mail) on one's Facebook Page
E)the degree of acoustic, visual, and personal contact between two communication partners; the degree to which a person's thoughts, feelings, likes, and dislikes are made public
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36
Blogs and wikis differ in that a blog is a diary that shows a __________, while a wiki shows the end result as a __________.

A)complete thought process; fragmented group of ideas
B)sequential journey; single entry
C)single entry; sequential journey
D)personal side of the user; formal presentation
E)long narrative; block of text
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37
As the content of a marketing website for a product moves from words to photos, videos, and animation, the media richness of the site __________.

A)decreases
B)is not affected
C)can be manipulated
D)increases
E)can't be determined
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38
Social networks can be classified based on (1) __________ and (2) __________.

A)web browsers; apps
B)user generated content (UGC); marketer-generated content (MGC)
C)blogs; wikis
D)textual; visual
E)media richness; self-disclosure
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39
In classifying social media, the degree of acoustic, visual, and personal contact between two communication partners is referred to as __________, whereas the degree to which a person's thoughts, feelings, likes, and dislikes are made public is referred to as __________.

A)self-disclosure; media richness
B)emotional value; social degree
C)media richness; self-disclosure
D)social degree; emotional value
E)media richness; user-generated content
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40
A favorable image is affected by the degree of self-disclosure of a person's thoughts, feelings, likes, and dislikes. Greater self-disclosure is likely to __________ one's influence on those reached.

A)decrease
B)not affect
C)undermine
D)manipulate
E)increase
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41
<strong>  Based on the social media identified in Figure 16-1 above, blogs are</strong> A)highly interactive websites. B)high in self-disclosure but low in media richness. C)low in self-disclosure but high in media richness. D)websites that are low in self-disclosure. E)websites that are high in media richness.
Based on the social media identified in Figure 16-1 above, blogs are

A)highly interactive websites.
B)high in self-disclosure but low in media richness.
C)low in self-disclosure but high in media richness.
D)websites that are low in self-disclosure.
E)websites that are high in media richness.
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42
<strong>  Based on the social media identified in Figure 16-1 above, which of the following social networking sites is HIGHEST in media richness?</strong> A)Vine B)Twitter C)YouTube D)LinkedIn E)can't be determined
Based on the social media identified in Figure 16-1 above, which of the following social networking sites is HIGHEST in media richness?

A)Vine
B)Twitter
C)YouTube
D)LinkedIn
E)can't be determined
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43
<strong>  Based on the social media identified in Figure 16-1 above, LinkedIn is</strong> A)medium in self-disclosure and low in media richness. B)high in self-disclosure and medium in media richness. C)high in self-disclosure and high in media richness. D)low in self-disclosure and medium in media richness. E)low in self-disclosure and low in media richness.
Based on the social media identified in Figure 16-1 above, LinkedIn is

A)medium in self-disclosure and low in media richness.
B)high in self-disclosure and medium in media richness.
C)high in self-disclosure and high in media richness.
D)low in self-disclosure and medium in media richness.
E)low in self-disclosure and low in media richness.
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44
What did Toyota do to reach World of Warcraft's U.S. game players?

A)Toyota sponsored an expansion pack of the game.
B)Toyota purchased the personal information of users from the game company to send e-mails.
C)Toyota used mechanics and pictures from the game in a commercial.
D)Toyota paid to have likenesses of their vehicles appear in the game as product placement.
E)Toyota paid to have ads placed on the game's websitE.The strategy employed by Toyota successfully capitalized on the high degree of media richness was to use mechanics and pictures from the World of Warcraft game in a commercial to reach millions of people who play the game in the U.S.
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45
Which social network has found a niche in helping small business networks reach potential customers, as well as filling its traditional role of connecting job seekers and jobs?

A)Twitter.
B)Pinterest.
C)YouTube.
D)Facebook.
E)LinkedIn.
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46
In 2012, Facebook acquired __________ to enhance its photo-sharing capability.

A)Twitter
B)Pinterest
C)Vimeo
D)Snapchat
E)Instagram
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47
<strong>  Based on the social media identified in Figure 16-1 above, the social media site rated LOWEST in self-disclosure is</strong> A)Facebook. B)LiveJournal. C)Wikipedia. D)Foursquare. E)FarmvillE.Wikipedia is lowest in self-disclosure - the lowest cell of the chart.
Based on the social media identified in Figure 16-1 above, the social media site rated LOWEST in self-disclosure is

A)Facebook.
B)LiveJournal.
C)Wikipedia.
D)Foursquare.
E)FarmvillE.Wikipedia is lowest in self-disclosure - the lowest cell of the chart.
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48
While both traditional media and social media can reach either a large audience or a niche audience, social media are different from traditional media because

A)production of traditional media requires specialized skills and a team of people.
B)traditional media include Facebook and Twitter.
C)social media only reaches niche audiences.
D)social media is relatively expensive to produce.
E)the content of social media cannot be altered after publication.
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49
<strong>  Based on the social media identified in Figure 16-1 above, the social media site rated HIGHEST in self-disclosure is</strong> A)Facebook. B)LiveJournal. C)Wikipedia. D)WordPress. E)FarmvillE.Facebook is highest in self-disclosure - the upper-most cell of the chart.
Based on the social media identified in Figure 16-1 above, the social media site rated HIGHEST in self-disclosure is

A)Facebook.
B)LiveJournal.
C)Wikipedia.
D)WordPress.
E)FarmvillE.Facebook is highest in self-disclosure - the upper-most cell of the chart.
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50
<strong>  Based on the social media identified in Figure 16-1 above, virtual social worlds have a __________ degree of media richness and self-disclosure.</strong> A)high B)medium C)low D)average E)non-existent
Based on the social media identified in Figure 16-1 above, virtual social worlds have a __________ degree of media richness and self-disclosure.

A)high
B)medium
C)low
D)average
E)non-existent
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51
<strong>  Based on the social media identified in Figure 16-1 above, The Sims has a __________ degree of self-disclosure than World of Warcraft.</strong> A)more unique B)lower C)equal D)higher E)more elaborate
Based on the social media identified in Figure 16-1 above, The Sims has a __________ degree of self-disclosure than World of Warcraft.

A)more unique
B)lower
C)equal
D)higher
E)more elaborate
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52
While brand managers use both traditional and social media to promote and advertise their products, traditional media __________ while social media __________.

A)appeal to a younger audience; appeal to a middle-aged audience
B)are cheaper; are more creative
C)are produced quickly and inexpensively by an individual; are expensive to produce and may take a team of specialists months to complete
D)are generally accessible everywhere to those with smartphones, computers, and tablet devices; are typically produced by an individual and privately owned by them
E)take longer to produce and use a team of specialists; can be produced inexpensively and quickly by an individual
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53
All of the following are differences between social and traditional media EXCEPT:

A)the number of and skills required to produce and train personnel to produce the media.
B)the permanence of the media.
C)the credibility of the media.
D)the ability to reach a mass or specialized market segment.
E)the privacy and anonymity of the media.
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54
When Toyota featured images from the World of Warcraft game in a TV commercial, it demonstrated that World of Warcraft has a high degree of __________, as visuals, graphics, and animations are the major draw for World of Warcraft users.

A)media richness
B)self-disclosure
C)collaboration
D)product placement
E)wikiness
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55
<strong>  Based on the social media identified in Figure 16-1 above, the social media site rated LOWEST in media richness is</strong> A)Wikipedia. B)Blogger. C)Facebook. D)World of Warcraft. E)WordPress.
Based on the social media identified in Figure 16-1 above, the social media site rated LOWEST in media richness is

A)Wikipedia.
B)Blogger.
C)Facebook.
D)World of Warcraft.
E)WordPress.
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Unlock Deck
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56
All of the following are the four more widely used social networks discussed in the textbook based on their impact to both consumers and organizations EXCEPT:

A)Twitter.
B)YouTube.
C)Facebook.
D)LinkedIn.
E)Pinterest.
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57
<strong>  Based on the social media identified in Figure 16-1 above, the social media site rated HIGHEST in media richness is</strong> A)Wikipedia. B)Facebook. C)Reddit. D)World of Warcraft. E)FarmvillE.World of Warcraft is the highest in media richness - the right-most cells of the chart.
Based on the social media identified in Figure 16-1 above, the social media site rated HIGHEST in media richness is

A)Wikipedia.
B)Facebook.
C)Reddit.
D)World of Warcraft.
E)FarmvillE.World of Warcraft is the highest in media richness - the right-most cells of the chart.
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58
<strong>  Based on the social media identified in Figure 16-1 above, a site that has elaborate visuals, graphics, and animation but where the users disclose very little personal information about themselves or their feelings would most likely be located in which cell of the chart?</strong> A)upper left B)upper right C)lower center D)lower right E)lower left
Based on the social media identified in Figure 16-1 above, a site that has elaborate visuals, graphics, and animation but where the users disclose very little personal information about themselves or their feelings would most likely be located in which cell of the chart?

A)upper left
B)upper right
C)lower center
D)lower right
E)lower left
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Unlock for access to all 180 flashcards in this deck.
Unlock Deck
k this deck
59
In what way are traditional and social media similar?

A)They both require specialized training.
B)They both rely upon contributions from established experts to create credibility and social authority.
C)They both can reach either large or niche audiences.
D)They both are relatively inexpensive or free to produce.
E)They both produce content that can be altered after posting or publication.
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Unlock Deck
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60
Whereas traditional media build credibility through experts being influencers in a particular field, with social media a sender often simply begins to participate in the __________, hoping that the quality of the message will establish credibility with the receivers.

A)purchase transaction
B)conversation
C)amateur discussion
D)discussion pool
E)information superhighway
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Unlock Deck
k this deck
61
To create a successful advertising campaign on Facebook, a good strategy a brand manager can use is to

A)create ads that will appear in a specified, strategic position on every page when users log into their profiles.
B)create and send an e-mail message to every registered Facebook user.
C)create posts and video ads that are fresh and creative, and possibly related to users' passions.
D)create ads that incorporate controversial topics like religion and politics to get Facebook users to "Like" their Page.
E)create a Facebook profile for every employee to show Facebook users the professionalism and dedication of the marketing team.
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Unlock Deck
k this deck
62
The marketing challenge for the brand manager using a Facebook Page is to post and create content that will generate the best response. This goal can be accomplished by all of the following EXCEPT:

A)updating content regularly to keep it fresh.
B)using familiar imagery and messaging, but adding a twist.
C)learning users' passions.
D)letting users guide content.
E)posting Instagram videos (ads, b-roll) on the left side of the Facebook PagE.Recent research has suggested the following guidelines to engage fans on Facebook: (1) make it familiar, but with a twist; (2) keep it fresh; and (3) learn users' passions and let them guide content. Leveraging an organization's existing social media assets for the brand, such as a newsletter, a YouTube Channel video, etc. can add further engagement to the site.
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63
Social Network Image (A) above shows the __________ web page for Carmex, allowing the firm to depict its products as well as send and receive messages about them from followers.

A)YouTube
B)Pinterest
C)Twitter
D)Facebook
E)LinkedIn
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Unlock Deck
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64
The website that enables users to send and receive messages up to 140 characters long is

A)LinkedIn.
B)YouTube.
C)Twitter.
D)Facebook.
E)Friendster.
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Unlock for access to all 180 flashcards in this deck.
Unlock Deck
k this deck
65
<strong>  Figure 16-3 above shows the __________ web page for StuffDOT and the data available for marketers to assess its performance and understand its users.</strong> A)YouTube B)Pinterest C)Twitter D)Facebook E)LinkedIn
Figure 16-3 above shows the __________ web page for StuffDOT and the data available for marketers to assess its performance and understand its users.

A)YouTube
B)Pinterest
C)Twitter
D)Facebook
E)LinkedIn
Unlock Deck
Unlock for access to all 180 flashcards in this deck.
Unlock Deck
k this deck
66
Brand managers can strategically use Twitter to do all of the following EXCEPT:

A)respond to user criticisms about a brand.
B)re-tweet positive customer comments.
C)generate brand buzz by developing an official Twitter profile.
D)tweet on topics that provide information of value to their customers.
E)post user profiles for job seekers.
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Unlock for access to all 180 flashcards in this deck.
Unlock Deck
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67
A recent study found that "Likes" or "Followers" to a brand's Facebook Page is worth _______ in terms of product spending, brand loyalty, and 'propensity to recommend' the site to others.

A)$17
B)$53
C)$83
D)$145
E)$174
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Unlock for access to all 180 flashcards in this deck.
Unlock Deck
k this deck
68
Recently, Facebook made all of the following changes to its site to improve the user experience EXCEPT:

A)Facebook acquired Oculus, a virtual reality headset company.
B)Facebook announced that a version of its News Feed was being tailored for images to appear on mobile devices.
C)Facebook launched hashtags.
D)Facebook eliminated privacy settings for all but it paid advertisers.
E)Facebook was able to generate revenues by placing ads on the small screens of smartphones.
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Unlock for access to all 180 flashcards in this deck.
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69
Carmex partnered with LeBron James by using which of the following social media to generate traffic to its site in an attempt to increase its customer base?

A)YouTube
B)LinkedIn
C)Facebook
D)Twitter
E)Pinterest
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Unlock for access to all 180 flashcards in this deck.
Unlock Deck
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70
Twitter is

A)a website where users may create a personal profile, add other users as friends, and exchange comments, photos, videos, and likes with them.
B)a website that enables users to send and receive short messages up to 140 characters long.
C)a business-oriented website that lets users post their professional profiles to connect to a network of businesspeople.
D)a video-sharing website in which users can upload, distribute, view, and comment on videos.
E)a website that enables online customers to use their collective buying power to take advantage of deeply discounted prices for a product or service each day.
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Unlock for access to all 180 flashcards in this deck.
Unlock Deck
k this deck
71
Which of the following statements is true about Facebook?

A)Facebook is second to Twitter in the number of registered users.
B)Facebook is open to users who are at least six years old.
C)Facebook is the social media website where users upload more videos to its site than any other site.
D)Facebook users have an average of about 130 friends on the site.
E)Facebook is a social media website with the primary purpose of enabling users to network and connect with others in their profession.
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Unlock for access to all 180 flashcards in this deck.
Unlock Deck
k this deck
72
Facebook is

A)a website where users may create a personal profile, add other users as friends, and exchange comments, photos, videos, and likes with them.
B)a website that enables users to send and receive tweets, messages up to 140 characters long.
C)a business-oriented website that lets users post their professional profiles to connect to a network of businesspeople.
D)a video-sharing website in which users can upload, distribute, view, and comment on videos.
E)a virtual content-sharing social network that allows people to share images of their favorite things such as clothing, craft ideas, and recipes as well as enables them to categorize these images.
Unlock Deck
Unlock for access to all 180 flashcards in this deck.
Unlock Deck
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73
Twitter can be a good source of information about a brand or product because of its

A)short message length.
B)photo-sharing capability.
C)ability to display user generated video content.
D)ownership of CoTweet.
E)ability to post professional profiles.
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Unlock for access to all 180 flashcards in this deck.
Unlock Deck
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74
Which of the following statements about Facebook is most accurate?

A)Facebook is the third most-used social network.
B)Facebook has a global presence - 1 in every 7 people on the planet use this site.
C)Facebook has almost 80 million active users.
D)Facebook lets people keep in touch through long text-entries similar to e-mail.
E)Facebook is just as successful as Twitter.
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Unlock for access to all 180 flashcards in this deck.
Unlock Deck
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75
All of the following are true about StuffDOT EXCEPT:

A)StuffDOT users "dot" their favorite things to StuffDOT and receive cash rewards when someone purchases that item.
B)StuffDOT start-up targets college-aged women.
C)StuffDOT is an exchange marketplace that allows customers to buy and firms to sell products and services in the form of StuffDOT deals that are localized to a specific city.
D)StuffDOT campus ambassadors are a major force behind the platform's growth.
E)StuffDOT reward money can be redeemed for gift cards with many major retailers.
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Unlock for access to all 180 flashcards in this deck.
Unlock Deck
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76
Brand managers find out what people are saying about their brand on Twitter by

A)having employees perform spot-checks on posts.
B)using social media management tools from services such as TweetDeck.
C)creating their own Twitter account and seeing what "followers" say on Facebook.
D)recognizing that posts are too brief to allow for a substantive mention of their brand.
E)employing outside search services such as Google and Bing.
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Unlock for access to all 180 flashcards in this deck.
Unlock Deck
k this deck
77
If you wanted to generate brand buzz for an upcoming product using Twitter, what is the best way to implement Twitter?

A)Monitor other Twitter accounts for negative mentions of your brand.
B)Aggressively defend your brand on your Twitter account.
C)Create an account and generate followers by posting photos of the new product.
D)Create an account and tweet about it the day before releasing the product.
E)Be interesting and unexpected through posting on current events such as an upcoming political election.
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Unlock for access to all 180 flashcards in this deck.
Unlock Deck
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78
A Facebook Page, such as the one for StuffDOT, contains all of the following elements that are of interest to brand managers EXCEPT:

A)a cover image.
B)Facebook Page posts that appear in the News Feed.
C)analytics about users.
D)the ability to "tweet" a comment on an ad a firm has posted on its Facebook Page.
E)the number of people who clicked the "Like" button.
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Unlock for access to all 180 flashcards in this deck.
Unlock Deck
k this deck
79
The social media website open to anyone age 13 and over where users may create a personal profile, add other users as friends, and exchange comments, photos, videos, and likes with them, is known as

A)Twitter.
B)Vimeo.
C)Facebook.
D)YouTube.
E)LinkedIn.
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Unlock for access to all 180 flashcards in this deck.
Unlock Deck
k this deck
80
To generate traffic to a Facebook Page for a brand, what is another mode of advertising on Facebook?

A)Messages can be sent to the inbox on a user's profile page.
B)Pop-up ads can appear after a user logs in.
C)Facebook will place links to other webpages on its home page.
D)Facebook does not allow for any other forms of advertising.
E)Paid ads and sponsored stories can appear on a user's profile pagE.To generate new customers and increase traffic to their Facebook Pages, brand managers can use paid ads and sponsored stories within the Facebook advertising platform. An advantage of these Facebook ads is that the content can migrate into Facebook conversations among friends - to the delight of advertisers.
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Unlock for access to all 180 flashcards in this deck.
Unlock Deck
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Unlock Deck
Unlock for access to all 180 flashcards in this deck.