Deck 8: Conflict Management Skills

Question 1

A perceived cause of conflict is known as __________.

A)conflict dissonance
B)tension
C)a conflict trigger
D)a cost

Answer 1

C

Question 2

Talia is angry with Clara for not showing up to her baby shower,and tells her "You are a lousy and unsupportive friend!" Which type of conflict are Talia and Clara experiencing?

A)pseudoconflict
B)ego conflict
C)simple conflict
D)constructive conflict

Answer 2

B

Question 3

Everett and Chloe's relationship is considered to be __________,because Everett's behavior impacts Chloe,and likewise,Chloe's behavior impacts Everett.

A)intrapersonal
B)dialectical
C)interdependent
D)incompatible

Answer 3

C

Question 4

Which statement is true of conflict?

A)It is inherently unproductive.
B)It occurs in all healthy relationships.
C)It is abnormal.
D)It should be avoided at all costs.

Question 5

Which misconception about conflict is reflected in the belief that listening and careful paraphrasing skills can solve any kind of problem?

A)Conflict can always be avoided.
B)Conflict always occurs because of misunderstandings.
C)Conflict can always be resolved.
D)Conflict is always bad.

Question 6

Yaakov sees Sven and says,"Hey,Sven.Where were you? I thought we were going to meet at McDonald's for lunch." Sven responds,"Hey,man.I was there.Where were you?" Yaakov says,"I was there at noon,like we agreed,and waited 30 minutes for you to show up." Sven says,"I was there at noon and didn't see you.Hey,wait a minute.Which McDonald's did you go to? I was at the one on campus." Yaakov says,"Well that explains it.I was at the one on the main highway." What kind of conflict does this situation reflect?

A)simple conflict
B)pseudoconflict
C)ego conflict
D)complex conflict

Question 7

What is an effective strategy you can use to prevent a simple conflict from escalating to an ego conflict?

A)Tackle as many issues at once as you can.
B)Keep your discussion focused on the facts.
C)Generate only one solution and don't leave any options.
D)When your temper flares,continue to discuss the conflict.

Question 8

During which stage of conflict does frustration awareness occur?

A)middle
B)end
C)aftermath
D)beginning

Question 9

What kind of conflict generally occurs when participants lack flexibility,approaching the issue from a win-lose perspective?

A)expressive conflict
B)social conflict
C)active conflict
D)destructive conflict

Question 10

Tomas and Raquel moved in together last month.Although they both agreed to keep the apartment clean,Tomas has been leaving his dirty dishes in the sink.After noticing that the same dishes had been sitting there for a full week,Raquel became so fed up that she yelled "Tomas! Will you stop being such a slob?" In which stage of the conflict process is this couple?

A)prior conditions
B)frustration awareness
C)active conflict
D)aftermath

Question 11

The fact that people have incompatible goals contradicts which myth about conflict?

A)Conflict can always be avoided.
B)Conflict always occurs because of misunderstandings.
C)Conflict can always be resolved.
D)Conflict is always a sign of a poor interpersonal relationship.

Question 12

Julia has invited Abhinav to join her at a baseball game this weekend.Although Abhinav would like to go,he has had a difficult week at work and wants to relax at home.Abhinav feels torn in two directions and wishes he could go to the game and relax at home at the same time.Which source of conflict is Abhinav experiencing?

A)dialectical tension
B)gunny-sacking
C)flaming
D)disinhibition effect

Question 13

Hadley and Weston are planning their son's first birthday party and are inviting both extended families to celebrate.Just as expected,Hadley's mom declines her invitation because she dislikes some of Weston's relatives and refuses to see them.Hadley and Weston are upset and frustrated that her mother won't be there,but they do not wish to change their party plans.Which misconception about conflict do Hadley and Weston need to overcome?

A)Conflict can always be avoided.
B)Conflict always occurs because of misunderstandings.
C)Conflict can always be resolved.
D)Conflict is always a sign of a poor interpersonal relationship.

Question 14

Aria just got engaged,but she is a little concerned that her fiancée's family always seems to have loud arguments about politics when they get together.In reality,they all enjoy these heated conversations,and no one gets offended.Which misconception about conflict is Aria experiencing?

A)Conflict can always be avoided.
B)Conflict always occurs because of misunderstandings.
C)Conflict is always a sign of a poor interpersonal relationship.
D)Conflict can always be resolved.

Question 15

Sam Keltner's "struggle spectrum" shows that conflicts can range from __________.

A)major disagreements to disputes
B)disputes to campaigns
C)mild disagreements to fights
D)major disputes to minor litigation

Question 16

Kasur is quick to help his friend whenever he is in need,but his friend rarely returns the favor.As a result,Kasur is thinking about ending the friendship,because it drains a lot of his energy and no longer brings him as much joy.From Kasur's perspective,what seems to be the trigger of this conflict?

A)feeling entitled
B)more perceived costs than rewards
C)different perspectives
D)stress and lack of rest

Question 17

Morgan and Lauren are arguing about how to discipline their son who was just suspended from school.Although tensions are high,they both agree on the importance of correcting their son's behavior,and promise to work together to find a solution.Which type of conflict is demonstrated here?

A)instrumental conflict
B)active conflict
C)constructive conflict
D)expressive conflict

Question 18

In response to his parents denying his request to buy him a car,Silas said "I have worked so hard to get good grades this past semester.I deserve this!" What seems to be the trigger of this conflict from Silas's perspective?

A)different perspectives
B)stress and lack of rest
C)criticism
D)feeling entitled

Question 19

In what stage of the conflict process does self-talk about differences and growing dissatisfaction about the problem start to occur?

A)prior conditions
B)frustration awareness
C)active conflict
D)resolution

Question 20

Darius wants to sit in his easy chair and listen to his music,loudly.Laverne,his roommate,needs some quiet time to study for a major exam the next day.If Darius listens to his music,Laverne won't be able to study.What kind of conflict does this situation reflect?

A)simple conflict
B)pseudoconflict
C)ego conflict
D)complex conflict

Question 21

Which kind of relationship is characterized by the power between both partners being out of balance,with one partner having a greater desire for the other to satisfy his or her needs?

A)coercive relationship
B)pseudo relationship
C)dependent relationship
D)constructive relationship

Question 22

Your friend has been behaving selfishly,and you want to constructively tell him how his behavior makes you feel without overstating your emotions.Which descriptive term is the best choice in this situation?

A)furious
B)livid
C)frustrated
D)irate

Question 23

Which conflict management style uses threats to gain compliance?

A)collaboration
B)accommodation
C)competition
D)compromise

Question 24

Which conflict management style reflects a high concern for others and a low concern for self?

A)competition
B)collaboration
C)accommodation
D)avoidance

Question 25

The "back story" to a conflict includes the degree to which a person is able to influence his or her partner.This is known as __________.

A)interpersonal power
B)conflict control
C)negotiated power
D)patterned coercion

Question 26

Claire is a mentor in an after-school program and works well with her group.When she recently told several students they needed to buckle down and complete their schoolwork,they readily obliged.This demonstrates what source of power?

A)referent power
B)expert power
C)reward power
D)legitimate power

Question 27

Where does competition fit on the scales of concern for self and concern for others?

A)high concern for self,high concern for others
B)high concern for self,low concern for others
C)low concern for self,high concern for others
D)low concern for self,low concern for others

Question 28

When Eleanor Roosevelt said,"No one can make you feel inferior without your consent," she was acknowledging the power of __________ to affect your emotional response to what people say and do.

A)gunny-sacking
B)self-talk
C)rapport
D)I language

Question 29

Kara just rolls her eyes and walks away when her mother tells her to clean her room.Which conflict management style is Kara using?

A)avoidance
B)competition
C)accommodation
D)competition

Question 30

Which strategy helps to reduce conflict by increasing understanding of the other person's viewpoint?

A)paraphrasing
B)I language
C)identifying your goal
D)but messages

Question 31

We experience physical changes when we are emotionally charged,including our adrenaline flowing faster,our strength increasing,our livers demanding more oxygen,our blood supply to our brains decreasing,and more blood being diverted to our extremities.Such changes fuel our __________.

A)fight-flight responses
B)cognitive thinking
C)interpersonal power
D)dialectical tension

Question 32

Which compliance-gaining strategy is considered to be the most assertive?

A)challenging
B)suggesting alternatives
C)promising
D)acknowledging differences

Question 33

You overhear one coworker angrily saying to another one,"I can't believe you would do this to me! You are childish,self-centered and rude." Which principled negotiation strategy does your coworker need to keep in mind?

A)Focus on shared interests.
B)Generate many solutions to solve the problem.
C)Separate the people from the problem.
D)Base decisions on objective criteria.

Question 34

Alexia asks Raul if he plans to come to the dance this weekend.Raul does not want to cause conflict by telling Alexia he is dating someone else,so he changes the subject and asks her if she has finished the paper due Monday in their anthropology class.In this case,Raul has engaged in which strategy?

A)gunny-sacking
B)accommodation
C)compliance gaining
D)demand-withdrawal

Question 35

Brinley is taking an online psychology class and must communicate with his classmates through a discussion board.Although Brinley is typically levelheaded,he often gets involved in conflict with his classmates when posting on the discussion board.What does Brinley's conduct exemplify?

A)collaboration
B)disinhibition effect
C)flaming
D)gunny-sacking

Question 36

Rikki is upset with her friend Beth for never responding to her phone calls.While arguing,Rikki brings up several instances in the past in which she felt wronged by Beth,including when she didn't attend her last birthday party.Rikki is engaging in __________.

A)name calling
B)gunny-sacking
C)exaggeration
D)flaming

Question 37

Trinity often changes her behavior when she is around Ryan,because she is attracted to him and wants to seem fun and carefree.Ryan has __________ power over Trinity.

A)coercive
B)referent
C)legitimate
D)expert

Question 38

Which conflict management style is sometimes referred to as a "lose-lose" approach?

A)accommodation
B)collaboration
C)avoidance
D)compromise

Question 39

Jada first refused her brother's request to change the date of their family holiday dinner,but after he threatened to not show up,Jada changed her mind.Which persuasive power did Jada's brother use?

A)expert power
B)legitimate power
C)coercive power
D)referent power

Question 40

The __________ conflict management style is characterized by the use of other-oriented strategies in order to achieve a positive solution for all involved.

A)collaboration
B)accommodation
C)compromise
D)avoidance

Question 41

Lynda and Phil have been married for ten years,and still find themselves having a heated argument at least once a week.They're worried that this means their relationship is not as solid as it should be.They think that if they were truly committed to one another,they wouldn't have arguments.It also worries them that even when they try to work things out when they're arguing,sometimes they just can't come to an agreement.Basically,they think that a good marriage doesn't have conflict;that conflict is negative and should be avoided at all costs.Explain to Lynda and Phil which myths about conflict they seem to share and why they are myths.

Question 42

Name and define the five sources of power identified by French and Raven.Describe at least one type of power you possess,and provide an example of a time you have used it.

Question 43

Explain how each of the five conflict management styles, (1)avoidance, (2)accommodation, (3)competition, (4)compromise,and (5)collaboration,are related to the dimensions of concern for self and concern for others.

Question 44

Explain how you might use the conflict management skills of managing emotions,information,goals,and problems in the following situation: You and your roommate agreed on a schedule and responsibilities for chores.At first,all went well.Then gradually,week after week,one excuse after another,your roommate began to fail to follow through.At first it was no big deal-a dish here,a sock there.But now your roommate has left dishes in the sink for three days and hasn't taken out the trash in a week;the bathroom is a mess,especially the shower.And the last straw is the large mustard stain that recently appeared in the middle of the living room carpet.You are furious.You've let it slide long enough and decide to let her know how you feel.Appropriately apply the four conflict management skills in your response.

Question 45

Briefly describe three strategies to minimize misunderstandings and avoid pseudoconflict.

Question 46

Identify several strategies for seeking compliance in an interpersonal relationship,and divide the strategies into two categories: positive and affirming strategies,and more assertive strategies.

Question 47

Identify and briefly describe the five stages of the conflict process.

Question 48

Name,describe,and give an example of each of the three types of interpersonal conflict.Then,provide strategies for avoiding each type.

Question 49

Interpersonal conflict includes four elements.What are they?

Question 50

Demetrius and Carla are friends and generally get along well.Over time,Demetrius becomes annoyed with Carla's habit of being late so often.After he realizes how much it really bothers him,Demetrius tells Carla that he was really frustrated when Carla recently showed up late to go to a movie,and they missed it.Demetrius sees the lateness as a lack of respect for him and his time.Carla is defensive at first and says that she is a busy person with a lot of stress and responsibility,and that Demetrius just needs to "chill out." As the conversation progresses,Carla agrees to call Demetrius in advance if she's going to be late and to try to avoid making appointments when she is not likely to show up or be on time.The next few times they get together,Carla is on time.In fact,Demetrius and Carla make a joke about it.Using the details of this scenario,identify stages of this conflict process.