Deck 9: Human Resource Management: Getting the Right People for Managerial Success

Question 1

The most effective sources of new employee sources are job postings on websites.

Answer 1

False

Question 2

Which of the following is NOT part of the strategic human resource management process?

A)Plan for human resources needs.
B)Establish a grand strategy.
C)Recruit and select people.
D)Orient,train and develop personnel.
E)Negotiate employment contracts.

Answer 2

E

Question 3

Tiffany is an architect for the building of a large office complex downtown.Frequently a group of steel workers whistle at her as she climbs a ladder or interacts with staff.The men's actions create a hostile work environment.

Answer 3

True

Question 4

The 2010 health care reform legislation requires employers with less than 50 employees to provide health insurance.

Question 5

Mediation is the process in which a neutral third party,an arbitrator,listens to both parties in a dispute and makes a decision that the parties have agreed will be binding on them.

Question 6

The Equal Pay Act requires an extension of health insurance benefits after termination.

Question 7

Every year,10% of GE's managers are assigned the bottom grade during the annual review cycle,and if they don't improve,they are asked to leave the company.GE uses a forced ranking performance review system.

Question 8

Human resource (HR)management consists of the activities managers perform to plan for,attract,develop,and retain an effective workforce.

Question 9

Explaining the organization's mission and operations,the job routine and the organization's work rules and benefits should be an integral part of employee orientation.

Question 10

________ capital is the economic or productive potential of employee knowledge and actions.

A)Human
B)Labor
C)Social
D)Potential
E)Productivity

Question 11

The type of appraisal in which employees are evaluated by their managers,peers,and subordinates is called the 360-degree assessment.

Question 12

The Family and Medical Leave Act requires employers to provide 12 weeks of unpaid leave for medical and family reasons,including for childbirth,adoption,or family emergency.

Question 13

A job specification describes the minimum qualifications a person must have to perform the job successfully.For example,a job specification for an editor may require all editors to have flawless grammar skills.

Question 14

Which of the following is NOT one of the soft skills employers often find lacking in many Millennial applicants?

A)professional appearance
B)familiarity with social media
C)manners
D)punctuality
E)ability to communicate

Question 15

____________ includes the activities managers perform to plan for,attract,develop,and retain an effective workforce.

A)Personnel development
B)Contingency planning
C)Job analysis
D)Human resource management
E)Performance appraisal

Question 16

What is the final step in the strategic human resource management process?

A)Plan future human resources needs.
B)Recruit and select people.
C)Assess success of the recruitment process.
D)Perform appraisals of people.
E)Orient,train,and develop people.

Question 17

The great majority of union workers are in the public sector.

Question 18

A company that evaluates its long-haul truck drivers based on miles driven over the past 12 months is using subjective appraisal.

Question 19

An example of a behavioral-description interview question is "What was the best idea you ever sold to a supervisor,teacher,peer,or subordinate?"

Question 20

Benefits are additional nonmonetary forms of compensation designed to enrich the lives of all employees in the organization.Common benefits include medical insurance,vacation days,and credit unions,all paid for in whole or in part by the company.

Question 21

Allie has a degenerative eye disease that is causing her to gradually lose her eyesight.When Allie asked her employer,TrueBlue Fashions,to purchase a low-vision computer for her use at work,she was fired.TrueBlue Fashions has violated the

A)Family and Medical Leave Act.
B)Americans with Disabilities Act (ADA).
C)Occupational Safety and Health Act (OSHA).
D)Privacy Act.
E)Patient Protection and Affordable Care Act.

Question 22

A California software firm,MacroSoft,was growing rapidly and hiring frequently,but it primarily focused on campus recruiting at two California universities,UC Berkeley and Stanford.When one 45-year-old candidate did not get an interview after a phone screening,he went to the company's website and noted all of the young people in charge.Which law allows him to file a discrimination lawsuit against MacroSoft?

A)Age Discrimination in Employment
B)Civil Rights Act
C)Sarbanes-Oxley Act
D)Consolidated Omnibus Budget Reconciliation Act (COBRA)
E)Americans with Disabilities Act

Question 23

The ________________ requires employers with more than 50 employees to provide health insurance.

A)Patient Protection and Affordable Care Act
B)Social Security Act
C)Health Insurance Portability and Accountability Act (HIPAA)
D)Occupational Safety and Health Act
E)Consolidated Omnibus Budget Reconciliation Act (COBRA)

Question 24

After being referred by a friend,Hasina attended a job interview.She didn't feel it went well,but she was surprised when her friend told her the boss didn't like that Hasina had worn her hijab,a traditional headscarf worn by Muslim women.The boss told a coworker after the interview,"Our customers prefer working with Christians." Hasina is a victim of

A)affirmative action.
B)discrimination.
C)quid pro quo.
D)favoritism.
E)a hostile work environment.

Question 25

________________ is the purpose of the strategic human resource process.

A)Maintaining a stable workforce for minimum expense
B)Informing the grand strategy
C)Formulating human resource-sensitive strategic plans
D)Getting optimal work performance to help realize the company's mission and vision
E)Finding the human resources needed in a timely fashion

Question 26

The ______________ enforce(s)procedures whereby employees may vote to have an union and for collective bargaining.

A)Fair Labor Standards Act
B)National Labor Relations Board
C)Civil Rights Acts
D)Occupational Safety and Health Department
E)Equal Employment Opportunity Commission

Question 27

Which of the following helps guarantee nonhazardous working conditions for employees?

A)Civil Rights Act
B)Fair Labor Standards Act
C)Occupational Safety and Health Act
D)National Labor Relations Board
E)Sarbanes-Oxley Act

Question 28

Michele had been working as an executive assistant to the president for nearly 25 years,so when she retired,no one had a good idea of all that her job entailed.Before Michele retired,Sharon sat with her for two weeks to observe her duties and ask her to explain all the functions she performs as executive assistant to the president.Sharon was performing a(n)

A)behavioral-description interview.
B)performance appraisal.
C)informal appraisal.
D)job rotation.
E)job analysis.

Question 29

______ occurs when people are hired or promoted,or denied hiring or promotion,for reasons not relevant to the job.

A)Affirmative action
B)A hostile working environment
C)Quid pro quo
D)Bullying
E)Discrimination

Question 30

_______ capital is the economic or productive potential of strong,trusting,and cooperative relationships.This type of capital can help you land a job;a national survey of recruiters revealed that 74% had found the highest-quality applicants through employee referrals.

A)Relational
B)Social
C)Personal
D)Productivity
E)Human

Question 31

If a firm gives all international assignments to people without disabilities,assuming they will therefore not require special accommodations,which type of workplace discrimination has occurred?

A)adverse impact
B)reverse discrimination
C)harassment
D)wage gap
E)disparate treatment

Question 32

The Equal Employment Opportunity Commission was established by the _________________ Act.

A)Equal Pay
B)Wagner
C)Title VII of the Civil Rights Act
D)Occupational Safety and Health
E)Social Security

Question 33

Which type of workplace discrimination occurs when an organization uses an employment practice that results in unfavorable outcomes to a protected class? For example,by requiring that all employees have a high school diploma,the Mathis Construction Company essentially discriminates against those who did not graduate from high school.

A)disparate treatment
B)reverse discrimination
C)unequal application
D)harassment
E)adverse impact

Question 34

In considering the staffing an organization might need in the future,human resource managers should

A)focus efforts on replacing those who retire or resign.
B)assume that the organization will not change much.
C)assume that there will be radical changes in the supply of labor and the nature of the organization's jobs,and therefore defer planning.
D)hire 10% more people than were needed last year to cover possible growth.
E)understand the organization's vision and strategy in order to hire personnel to support them.

Question 35

The ____________ is a law that requires an extension of health insurance benefits after termination.

A)Health Insurance Portability and Accountability Act (HIPAA)
B)Social Security Act
C)Civil Rights Act
D)Occupational Safety and Health Act
E)Consolidated Omnibus Budget Reconciliation Act (COBRA)

Question 36

To ________,Ricco,an HR manager,used reports from the U.S.Bureau of Labor Statistics and the U.S.Census Bureau for information about his industry's labor pool in his geographic area.

A)perform a job analysis
B)recruit from inside the organization
C)recruit from outside the organization
D)develop an affirmative action program
E)analyze human capital

Question 37

A(n)___________ is a report listing your organization's employees by name,education,training,languages,and other important information.

A)performance appraisal
B)skills record
C)human resource inventory
D)job analysis
E)employee database

Question 38

A ______ summarizes what the holder of the job does and how and why he or she does it.For example,this document might state,"In this job,the worker delivers pizzas within a 10-mile radius of the pizzeria,quickly and promptly,while obeying all traffic laws and driving responsibly."

A)job analysis
B)realistic job preview
C)job specification
D)job description
E)performance appraisal

Question 39

A specialist at UPS who rides with couriers to learn about delivery time measurements and potential service problems is conducting a job

A)analysis.
B)specification.
C)posting.
D)description.
E)rotation.

Question 40

Which piece of legislation first established the U.S.federal minimum wage?

A)Age Discrimination in Employment Act (ADEA)
B)Social Security Act
C)Civil Rights Act
D)Occupational Safety and Health Act
E)Fair Labor Standards Act of 1938

Question 41

Which of the following training and development methods is most appropriate when people just need to learn facts such as work rules or legal matters?

A)coaching
B)role-plays
C)discussion
D)case studies
E)videotapes,workbooks,and lectures

Question 42

When Jacqueline interviewed for a position as a computer programmer,she was asked to take a test on a particular programming language.Jacqueline took a(n)______ test.

A)ability
B)personality
C)aptitude
D)performance
E)capability

Question 43

Which of the following statements about sexual harassment is true?

A)A hostile work environment is characterized by a tangible economic harm.
B)A person who feels he or she must acquiesce to a sexual proposition to keep his or her job is facing quid pro quo harassment.
C)The organization cannot be sued for sexual harassment as long as its managers did not know about the situation.
D)Uninvited hugging or patting someone is not considered sexual harassment.
E)Sexual harassment is defined as occurring between members of the opposite sex.

Question 44

Which of the following statements about background information is FALSE?

A)The most prevalent distortion in a résumé is lying about skill sets.
B)Applicants with weak credit scores are more likely to be unqualified and dishonest employees.
C)Few employers look at the large e-portfolios created by job seekers in an attempt to impress recruiters.
D)People sometimes attempt to cover gaps in employment history.
E)Many résumés contain factual errors or falsehoods.

Question 45

Maria works in a manufacturing facility,Zap Auto Parts.Throughout the building there were posters and calendars of a sexually explicit nature,making Maria very uncomfortable.Zap Auto Parts

A)has a hostile work environment.
B)has no legal worries because none of the offensive materials are directed at Maria.
C)practices sexual discrimination.
D)has no legal worries because Maria is not suffering any economic injury.
E)is engaging in quid pro quo harassment.

Question 46

During a(n)_______________,Megan asked Jeff to tell her about the actions he took to overcome some sort of adversity.

A)realistic job preview
B)performance interview
C)situational interview
D)unstructured interview
E)behavioral description interview

Question 47

A(n)______________ is susceptible to legal attack because some questions may infringe on non-job-related matters such as privacy,diversity,or disability.

A)realistic job preview
B)situational interview
C)performance interview
D)behavioral-description interview
E)unstructured interview

Question 48

Compared to internal recruiting,which of the following is true of external recruiting?

A)It encourages greater employee loyalty.
B)The process is more expensive and takes longer.
C)It creates the need for multiple recruitments.
D)The pool of talent is more limited.
E)The process is cheaper.

Question 49

According to the law,which of the following is considered an employment test?

A)only personality tests
B)only interviews and personality tests
C)small talk before and after the interview
D)only application forms
E)any procedure used in the employment selection decision process

Question 50

Which of the following is the most effective source of new employees?

A)private employment agencies
B)newspaper and LinkedIn ads
C)employee referrals
D)college recruiters
E)unions

Question 51

________ entails job posting,which means placing information about job vacancies and qualifications in places where employees can see them such as on bulletin boards or the company's intranet.

A)Job analysis
B)Realistic job previewing
C)Position advertising
D)Internal recruiting
E)External recruiting

Question 52

_______________ is the process of locating and attracting qualified applicants for jobs open in the organization.

A)Recruiting
B)Selection
C)Hiring
D)Job posting
E)Interviewing

Question 53

Sabra,an HR manager,is designing a training class for those working on the new cross-functional teams within her company.This class is aimed at improving group decision making and interpersonal relations.What method of delivery should Sabra choose?

A)lectures
B)computer-aided training
C)workbooks
D)videotapes
E)role-playing,practice,and discussion

Question 54

Which of the following is NOT one of the five steps in the training process?

A)attendance
B)assessment
C)objectives
D)selection
E)implementation

Question 55

Which of the following is a good suggestion for managers when conducting interviews?

A)Ask about the candidate's family to show personal interest.
B)After the interview,write a short report with a quantitative score of the candidate's qualifications.
C)Do more than half of the talking to make sure you are sharing enough about the company and its culture.
D)Ask questions spontaneously to get the most straightforward answers from the candidate.
E)The résumé should be used for selection of interview candidates only;ignore it thereafter.

Question 56

For years,a mathematics professor experienced abusive behavior at a community college where he taught.It began with a group of managers spreading rumors and false accusations that threatened his job.The abuse was emotionally draining and took time and focus away from his job.The professor was the victim of

A)reverse discrimination.
B)bullying.
C)disparate treatment.
D)quid pro quo.
E)adverse impact.

Question 57

Haley,an HR manager for Accurate Tool and Die,had a meeting with the Vice President of Safety to determine if the new safety training program appears to be effective in preventing and reducing the number of accidents on the shop floor.In which step of the training process is Haley engaged?

A)evaluation
B)objectives
C)selection
D)implementation
E)assessment

Question 58

When Jason became one of three final candidates for a managerial position with a large pharmaceutical company,the hiring manager scheduled a special meeting with him.The two talked about the stressful deadlines and heavy travel required of the position,as well as the compensation and benefits.Jason appreciated that the hiring manager took the time to provide a(n)

A)behavioral-description interview.
B)performance appraisal.
C)unstructured interview.
D)situational interview.
E)realistic job preview.

Question 59

_____ is the degree to which a test measures the same thing consistently.

A)Reliability
B)Accountability
C)Validity
D)Significance
E)Dependability

Question 60

The Myers-Briggs Type Indicator is a(n)______ test.

A)personality
B)reliability
C)performance
D)ability
E)character

Question 61

The best type of performance appraisal involves

A)using other employees as examples.
B)describing a subordinate's current performance in general terms.
C)concentrating on "stretch goals."
D)relying on impressions.
E)giving employees continuous,real-time coaching,feedback,and solutions.

Question 62

Which of the following is NOT a type of compensation?

A)wages
B)salaries
C)incentives
D)benefits
E)promotions

Question 63

_____ are subject to validity problems due to evaluator bias.

A)Behavioral appraisals
B)360-degree feedback forms
C)Objective appraisals
D)Trait appraisals
E)Personality appraisals

Question 64

Which of the following is NOT an example of an incentive?

A)stock options
B)commissions
C)profit-sharing plans
D)bonuses
E)education reimbursements

Question 65

The point of the performance appraisal is to

A)provide a paper trail of manager-employee interactions.
B)avoid legal problems,especially discrimination complaints.
C)demonstrate correct methods for work procedures.
D)make sure that the subordinate's behavior is tightly controlled.
E)stimulate better job performance.

Question 66

As a sales manager,Danyce is conducting performance appraisals for her team members.To do so,she tracks each person's sales calls,amount of sales,and revenues on a quarterly basis.Danyce is using a(n)______ system of appraisal.

A)subjective
B)behavioral
C)trait
D)objective
E)360-degree

Question 67

MBO is consistent with a(n)______ performance appraisal.

A)360-degree
B)subjective
C)objective
D)BARS
E)traits or behaviors

Question 68

Using 360-degree feedback appraisals makes it more difficult for managers to

A)collect performance information form multiple sources.
B)unfairly favor or punish particular employees.
C)understand how an employee interacts with clients or customers.
D)collect anonymous feedback about an employee.
E)use a forced-ranking system.

Question 69

Which of the following is a typical off-the-job training method?

A)coaching
B)job rotation
C)e-learning
D)role-playing
E)planned work activities

Question 70

A feedback technique in which an employee is appraised by her boss,peers,subordinates,and possibly clients is called a __________ appraisal.

A)MBO
B)360-degree
C)results
D)reciprocal
E)BARS

Question 71

___________ refers to educating technical and operational employees in how to better do their current job.

A)Training
B)Assessment
C)Development
D)Orientation
E)Evaluation

Question 72

Which of the following statements is NOT true regarding performance appraisals and feedback?

A)Almost all workers believe that performance appraisals are objective and fair.
B)Numerical ratings,rankings,and formal evaluations without positive feedback may produce the opposite of their intended effect-specifically,reduced performance.
C)Forced ranking systems can be particularly damaging at talent-intensive companies.
D)The best form of performance appraisal and feedback may entail continuous and ongoing coaching and feedback,rather than an annual review.
E)A performance appraisal should be a two-way street: The manager should solicit the employee's input,especially with regard to perceived performance problems.

Question 73

Dora's is using a ______ appraisal system.

A)behaviorally anchored rating scale (BARS)
B)360-degree
C)MBO
D)results
E)trait

Question 74

Cody was surprised to learn that not everyone would receive a bonus this year.Instead,management planned to rank all of the employees in Cody's division and award bonuses only to the top 20% in terms of sales.Cody's company is using a(n)______ performance review system.

A)unit grading
B)forced ranking
C)functional positioning
D)normal distribution
E)standard curve

Question 75

__________ is a performance review system in which all employees within a business unit are ranked against one another.

A)Standard curve
B)Forced ranking
C)Unit grading
D)Normal distribution
E)360-degree assessment

Question 76

The type of performance appraisal that judges specific,observable aspects of performance like being on time for work is a(n)______ appraisal.

A)MBO
B)behavioral
C)self-
D)objective
E)results

Question 77

___________ are generous severance packages,negotiated by executives,which they receive if the company is taken over by another company.

A)Silver linings
B)Fringe benefits
C)Maquiladoras
D)Life insurance policies
E)Golden parachutes

Question 78

Performance appraisal consists of

A)rotating job positions.
B)setting standards and monitoring performance.
C)motivating and counseling.
D)assessing performance and providing feedback.
E)motivating and monitoring performance.

Question 79

A _____ appraisal assesses employees on subjective attributes like attitude or leadership.

A)objective
B)self-
C)behavioral
D)trait
E)360-degree

Question 80

Which of the following is the best statement of performance feedback?

A)"You're always doing personal stuff at work."
B)"That's the wrong way to sort those packages."
C)"Your last report contained seven errors which I think you could improve."
D)"You are really unmotivated at work lately."
E)"You've got to figure out how to improve your relationship with Susie."