Deck 11: Working With Clients and Their Families

Question 1

In professional helping relationships:

A)Behaviour is guided by personal values and beliefs
B)There is relatively equal power in the relationship
C)There is personal choice regarding how much time is spent
D)The support worker is paid to provide care

Answer 1

D

Question 2

Which of the following is an example of a primary caregiver?

A)The nurse who comes to visit occasionally
B)A daughter who lives with her mother and looks after her
C)The client's main doctor
D)The client's favourite caregiver

Answer 2

B

Question 3

When entering a client's home, Zach, a support worker, takes his shoes off and puts on slippers.By doing so, what is Zach demonstrating?

A)Respect
B)Physical needs
C)Empathy
D)Interdependence

Answer 3

A

Question 4

A family is a:

A)Biological network of people who provide support for one another
B)Legal network of people who provide support for one another
C)Social network of people who provide support for one another
D)All of the above

Question 5

Which activity should Maxx encourage Mrs.Van Bulm to do that will promote her independence and self-esteem?

A)To dress herself
B)To ask for assistance with housekeeping
C)To live in an assisted-living facility
D)To live alone

Question 6

Which of the follow statements is correct?

A)Calling a client by his or her first name shows respect.
B)Calling a client "sweetheart" promotes his or her dignity.
C)Addressing clients using their titles (Mr., Mrs., Ms., or Dr.) promotes dignity and shows respect.
D)Calling a male client "grandpa" shows respect and caring.

Question 7

Hannah, a support worker, begins to cry when her patient shares her recent diagnosis of cancer with her.Hannah has had several friends with cancer and cannot compose herself.Her client ends up having to make a cup of tea and console her.Which of the following statements is correct?

A)A support worker crying inconsolably is an example of inappropriate behaviour.
B)This is a goal-directed relationship.
C)Both people in the relationship seek to have their needs fulfilled.
D)This is an example of a professional helping relationship.

Question 8

Who might need you to provide respite care?

A)Primary caregiver
B)Secondary caregiver
C)Client
D)A and C

Question 9

Ron and Judy have been dealing with Judy's cancer for several years.Ron says tells the support worker that he and Judy never have conflicts."We bicker a lot, but I never hit her." What should the support worker consider about this statement?

A)Ron is not being an understanding husband.
B)Conflicts may take the form of expressions of irritation, anger, bickering, and arguments; for what the couple is dealing with, this is normal.
C)The support worker must talk to Judy about this.
D)The support worker must report this to the supervisor.

Question 10

Interdependence is:

A)The state of not relying on others
B)The state of relying on others
C)The state of relying on one another
D)The state of interfering in privacy.

Question 11

Which of the following therapeutic statements shows that Mia has compassion for her client?

A)"I feel terrible that this has happened to you."
B)"I wish this didn't have to happen to you."
C)"I feel so sorry for you."
D)"This must be a difficult time for you."

Question 12

You are having a difficult shift.You report to Mrs.Moskowitz's room.As part of the pleasantries you exchange, she asks you how you are.What is an inappropriate response to her question?

A)"I am having a terrible shift.Nothing is going well for me today."
B)"I am fine, thank you.How are you feeling today?"
C)"I am glad to be here.How was your visit with your son?"
D)"I am happy to see you.How is your hip healing?"

Question 13

Sally, a new personal support worker, is concerned about her ability to do her job well.This concept is called:

A)Empathy
B)Competence
C)Compassion
D)Sympathy

Question 14

Mr.Shah has terminal cancer.How can the support worker show empathy?

A)Feeling sorry for him.
B)Crying in private.
C)Trying to understand his situation.
D)Trying to commiserate with him.

Question 15

In the Stephens family, the grandfather is the "one in charge." This is an example of what type of family?

A)Traditional
B)Patriarchal
C)Matriarchal
D)Old school

Question 16

Which of the following is not a characteristic of being competent?

A)Working safely
B)Being well-organized
C)Working quickly
D)Being punctual

Question 17

Angelo, a support worker, comes from a culture that does not recognize same-sex relationships.He is required to care for a female client who is married to another female.What should Angelo do?

A)Pray for the couple, as this is not right according to his culture.
B)Bring literature on his culture to share his views so they can read about it.
C)Accept that his culture is only one way of looking at things.
D)Accept that this family is weird but share his cultural views with them.

Question 18

In order to show your client empathy, you can do all of the following except:

A)Maintain eye contact
B)Stay physically near your client
C)Provide a gentle touch
D)State, "I sympathize with you."

Question 19

The support worker provides a family with basic care and support services, so which of the following is correct?

A)The support worker is not looking after the client appropriately.
B)This service enables family members to invest more time and energy in their relationships.
C)The support worker is going above and beyond her role.
D)The support worker is not acting professionally.

Question 20

How can the support worker help a resident feel respected?

A)Be courteous and polite.
B)Help the resident with all ADLs.
C)Perform care the way that you think it should be done.
D)Ask visitors to stay in the room during care.

Question 21

Nigel knew he wanted to be a support worker because from a very young age, he wanted to help others and reduce their suffering.This quality is known as:

A)Sympathy
B)Empathy
C)Compassion
D)Pity

Question 22

Mindy is having difficulty adapting to having paraplegia as the result of a biking accident.As she has lost some of her independence, she needs to find ways to rebuild her:

A)Self-confidence
B)Self-awareness
C)Self-assuredness
D)Self-esteem

Question 23

If you have an understanding of your feelings, moods, attitudes, preferences, biases, qualities, and limitations, you have:

A)Self-confidence
B)Self-awareness
C)Self-assuredness
D)Self-esteem

Question 24

Which of the following is not an example of someone who is completely dependent?

A)An infant
B)A very young child
C)A client with a broken leg
D)An unconscious person

Question 25

Members of _______________ teams are specially trained to help people resolve emotional problems that are causing them distress.

A)Palliative care
B)Occupational therapy
C)Physiotherapy
D)Speech-language pathology

Question 26

In order to best help the primary caregiver, you should:

A)Take over many additional household tasks, regardless of whether they have been assigned to you by your supervisor
B)Make a list of all areas of the house that need to be cleaned.
C)Respect the family's routines, schedules, and ways of doing things.
D)Re-clean the kitchen table after she has already wiped it