Deck 4: Job Satisfaction

Question 1

Enrichment efforts can heighten work accuracy and customer satisfaction, though training and labor costs tend to rise as a result of such changes.

Answer 1

True

Question 2

Satisfaction with the work itself is the single strongest driver of overall job satisfaction.

Answer 2

True

Question 3

For an individual with high growth need strength, there is a strong positive correlation between satisfaction with the work itself and levels of the five core job characteristics.

Answer 3

True

Question 4

Job characteristics theory argues that variety, identity, significance, autonomy, and feedback result in high levels of the three psychological states (meaningfulness of work, responsibility for outcomes, and knowledge of results), making work tasks more satisfying.

Question 5

Research shows that employees with low job satisfaction experience strong positive feelings when they think about their duties or take part in their task activities.

Question 6

Feedback provided directly by the job may have greater impact on job satisfaction than formal appraisals from a supervisor.

Question 7

Values are those things that people consciously or subconsciously want to seek or attain.

Question 8

Some employees do not want frequent promotions because promotions bring more responsibility and increased work hours.

Question 9

When employees are very talented and feel a strong need for growth, the core job characteristics do not have any effect.

Question 10

Moderate to strong correlation between the five core job characteristics and job satisfaction indicates all employees want more variety, more autonomous and significant jobs.

Question 11

Value-percept theory suggests that people evaluate job satisfaction according to specific "facets" of the job.

Question 12

Identity, as a core job characteristic, captures the belief that the job really matters.

Question 13

Supervision satisfaction reflects employees' feelings about their co-workers and the work itself.

Question 14

Variety is the degree to which the job provides freedom, independence, and discretion to the individual performing the work.

Question 15

According to Job Characteristics Theory, when students tell professors they hope to take more courses with them, this high level of identity affects the professors' job satisfaction.

Question 16

What employees actually do is captured by satisfaction with the work itself.

Question 17

Growth need strength captures whether employees have strong needs for personal accomplishment or developing themselves beyond their current levels.

Question 18

The Value-Precept Theory utilizes three critical psychological states to measure job satisfaction.

Question 19

Meaningfulness of work captures the degree to which employees feel that they are key drivers of the quality of the unit's work.

Question 20

The elements in employees' relationships with their supervisors that affect levels of job satisfaction are much different from the elements in employees' relationships with their coworkers that affect job satisfaction.

Question 21

According to affective events theory, positive emotions may trigger spontaneous instances of counterproductive behavior.

Question 22

Moods can be characterized in two ways: occupancy and engagement.

Question 23

The developers of the Job Descriptive Index (JDI) survey recommend that surveys in the organization should not be anonymous so that managers can identify which employees are not satisfied and address their specific needs.

Question 24

Research shows that job satisfaction is one of the strongest predictors of life satisfaction.

Question 25

Values are defined as:

A)those things that people consciously or subconsciously want to seek or attain.
B)pleasurable emotional states resulting from the appraisal of one's job or job experiences.
C)set of shared attitudes, values, goals, and practices that characterizes an institution, organization, or group.
D)a process that elicits, controls, and sustains certain behaviors.
E)the particular combination of emotional, attitudinal, and behavioral response patterns of an individual.

Question 26

According to the affective events theory, affective reactions can influence work attitudes and behaviors.

Question 27

Increases in salary or income have a stronger impact on life satisfaction than do increases in job satisfaction.

Question 28

The results of surveys of common work values can be broken down into several general categories.Those general categories include which of the following sets of items??

A)Promotions, altruism, and status
B)Equity and equality
C)Meaningfulness of work, responsibility for outcomes, and knowledge of results
D)Identity, autonomy, and feedback
E)Joy, pride, hope, and compassion

Question 29

Joe noticed that when his teammate Jan arrived at work, she was grouchy. Later she appeared excited; but by the time they finished for the day, Jan was sluggish and bored. Joe noticed how Jan's emotions changed that day.

Question 30

Workplace surveys suggest that satisfied employees are becoming _____.

A)more uncommon
B)more widespread
C)less expensive
D)less productive
E)more complacent

Question 31

Surveys that never lead to any kind of on-the-job change eventually may be viewed as a waste of time.

Question 32

States of feeling that are intense, last for a few hours, and are clearly directed at (and caused by) someone or some circumstance are termed moods.

Question 33

The JDI manual provides national norms for all facets and breaks down those norms according to relevant demographic groups.

Question 34

A challenging assignment given to a knowledgeable person would trigger intense positive moods.

Question 35

Research reveals that job satisfaction is correlated strongly with citizenship behavior.

Question 36

Satisfied employees do a better job of fulfilling the duties described in their job descriptions.

Question 37

Service jobs are high in emotional labor.

Question 38

Passive recreation like watching TV would trigger flow states.

Question 39

_____ is a positive emotional state resulting from the appraisal of one's job or job experiences.

A)Job development
B)Organizational endurance
C)Organizational performance
D)Job satisfaction
E)Organizational growth

Question 40

Which of the following work value categories involve(s) helping others and working on moral causes?

A)Supervision
B)Coworkers
C)Pay
D)Promotions
E)Altruism

Question 41

Which of the following theories argues that job satisfaction depends on whether an employee perceives that his/her job supplies the things that he/she values?

A)Maslow's theory
B)Job characteristics theory
C)Value-percept theory
D)Job withdrawal theory
E)Emotional contagion theory

Question 42

Mike is a child psychologist who is passionate about helping children through difficult situations.He also volunteers at a free clinic during the weekend.Which of the following work value categories would be important for him?

A)Status
B)Environment
C)Pay
D)Altruism
E)Supervision

Question 43

Alice, a cartoonist, has been an achiever throughout her career.She enjoys the intellectual stimulation and independence she has at work.She feels her work allows her to use her creativity and artistic skills to its full potential.Which of the following work value categories is important to Alice?

A)Status
B)Work itself
C)Coworkers
D)Altruism
E)Supervision

Question 44

Which of the following is a specific value related to the work itself?

A)High salary
B)Good supervisory relations
C)Intellectual stimulation
D)Enjoyable coworkers
E)Power over others

Question 45

According to research, of the five facets of value-percept theory which two facets have moderately strong influences on overall job satisfaction?

A)Pay satisfaction and promotion satisfaction
B)Promotion satisfaction and coworker satisfaction
C)Supervision satisfaction and altruism
D)Coworker satisfaction and supervision satisfaction
E)Satisfaction with the work itself and promotion satisfaction

Question 46

Which of the following is true about knowledge of results?

A)It captures the degree to which employees feel that they are key drivers of the quality of the unit's work.
B)It reflects the extent to which employees know how well (or how poorly) they are doing.
C)It reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies.
D)It captures the degree to which employees feel like their efforts do not really matter, because work outcomes are dictated by effective procedures.
E)It implies that trivial tasks tend to be less satisfying than tasks that make employees feel like they're aiding the organization in some meaningful way.

Question 47

Having prestige, power over others, and fame are examples of work values related to _____.

A)altruism
B)pay
C)status
D)promotion
E)supervision

Question 48

Jon is the marketing head at Avion International, an import-export agency.His calendar is filled with: meetings with heads of the companies; interviewing new people; giving interviews to business magazines; attending presentations and seminars in different countries.Jon feels that every workday he has something different to do, and he is rarely bored with his job.According to the job characteristics theory, which of the following is true about Jon's job?

A)It has high moral significance.
B)It has low autonomy.
C)It has low labor equity.
D)It has high variety.
E)It has high identity.

Question 49

The psychological state that reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies and beliefs is known as:

A)responsibility for outcomes.
B)knowledge of results.
C)meaningfulness of work.
D)variety.
E)identity.

Question 50

Kylie, Jake, and Sam have different ideas about what makes a job satisfying.They all work for a non-profit organization and go to areas where disease epidemics have broken out.The pay is not high, and there can be extreme health risks.Their coworkers are friendly, intelligent, and generally nice.Most of them will never be world renowned, but there is a chance to engage in interesting analyses and publish research done by their team.Jenna feels strongly that she wants to be able to make a difference and help people when they are in trouble.Jake worries deeply about expenses.He has a large load of student debt to pay off, and his wife is expecting their second child.Sam likes teamwork but isn't thrilled by it.She also has mild anxiety about germs.Which of the following statements is most likely true?

A)Kylie has the highest level of job satisfaction.
B)They all have essentially equal levels of job satisfaction.
C)Kylie is the most likely to quit.
D)Jenna has the highest job satisfaction.
E)Sam has the lowest job satisfaction.

Question 51

Linda is well established as a financial analyst at the American Bank.She has recently applied for a housing loan and has several financial responsibilities toward her family.Which of the following work value categories would be her most important concern?

A)Altruism
B)Pay
C)Status
D)Achievement
E)Environment

Question 52

Satisfaction with ______ reflects employees' feelings about their actual work tasks, including whether those tasks are challenging, interesting, respected, and make use of key skills rather than being dull, repetitive, and uncomfortable.

A)the work itself
B)pay
C)promotion
D)supervision
E)coworkers

Question 53

Which of the following is true regarding value-percept theory?

A)Value-percept theory describes the central characteristics of intrinsically satisfying jobs.
B)Value-percept theory implies that perceptions of the work environment are unrelated to job satisfaction.
C)Value-percept theory suggests that satisfied employees are becoming more and more rare.
D)Value-percept theory suggests that people evaluate job satisfaction according to specific "facets" of the job.
E)Value-percept theory implies that moral causes and gaining fame and prestige are relevant in all jobs.

Question 54

Of the five facets of value-percept theory, if job satisfaction had to increase to a large extent, which facet should be given high priority for improvement?

A)Pay satisfaction
B)Promotion satisfaction
C)Supervision satisfaction
D)Coworker satisfaction
E)Satisfaction with the work itself

Question 55

Jake, Kylie, and Sam have different ideas about what makes a job satisfying.They all work for a non-profit organization and go to areas where disease epidemics have broken out.The pay is not high, and there can be extreme health risks.Their coworkers are friendly, intelligent, and generally nice.Most of them will never be world renowned, but there is a chance to engage in interesting analyses and publish research done by their team.Jenna feels strongly that she wants to be able to make a difference and help people when they are in trouble.Jake worries deeply about expenses.He has a large load of student debt to pay off, and his wife is expecting their second child.Sam likes teamwork but isn't thrilled by it.She also has mild anxiety about germs.Which of the following statements is most likely true?

A)Jake most likely has the lowest job satisfaction.
B)Jenna most likely has the lowest job satisfaction.
C)Jake most likely has the highest job satisfaction.
D)Sam most likely has the highest job satisfaction.
E)Sam most likely has the lowest job satisfaction.

Question 56

Which of the following statements is true regarding coworker satisfaction?

A)Coworker satisfaction leads to lowered productivity.
B)Coworker satisfaction requires that all employees of the same level be given equal pay.
C)Employees feel threatened if their coworkers are able to help them with their job.
D)Coworker satisfaction does not contribute much to overall job satisfaction.
E)Coworker satisfaction is important because employees spend considerable time with coworkers.

Question 57

Which facet of job satisfaction bring(s) more responsibility and increased work hours?

A)Promotion
B)Compensation
C)Environmental factors
D)Competition
E)Change in leadership

Question 58

When it comes to pay satisfaction, most employees base their desired pay on their job duties and ______:

A)the potential for promotions.
B)their basic needs.
C)their status.
D)the pay given to their superiors.
E)the pay given to comparable colleagues.

Question 59

A publishing firm believes in providing continuous feedback to employees regarding their work.Newly hired employees are assigned a mentor who works in their team.The mentor reviews the new employee's work, and provides tips on improving productivity.In this example, the firm is addressing which of the following critical psychological states that make work satisfying for employees?

A)Responsibility for outcomes
B)Identity
C)Meaningfulness of work
D)Variety
E)Knowledge of results

Question 60

According to the value-percept theory, for an employee to have high supervision satisfaction, which of the following is NOT critical?

A)Supervisor's likeable nature
B)Rewards and recognition for good performance
C)Supervisor's ability to help the employee attain what he or she values
D)Supervisor's values and beliefs
E)Supervisor's salary

Question 61

According to job characteristics theory, which of the following responsibilities CANNOT be described as part of an autonomous job?

A)Having flexible work timings
B)Having the freedom to schedule your work
C)Using your own methods and procedures
D)Following the instruction manual word by word
E)Devising new shortcuts to finish work faster

Question 62

According to the job characteristics theory, the degree to which the job requires completing a whole, identifiable, piece of work from beginning to end with a visible outcome is known as:

A)responsibility for outcomes.
B)knowledge of results.
C)significance.
D)variety.
E)identity.

Question 63

Employees are engaged in ______ when they shape, mold, and redefine their jobs in a proactive way.

A)job crafting
B)job enrichment
C)job enlargement
D)perception testing
E)satisfaction remodeling

Question 64

Moods can be categorized into:

A)feelings and schemas.
B)classical conditioning and operant conditioning.
C)cognition and affect.
D)pleasantness and activation.
E)emotions and cognition.

Question 65

According to the job characteristics theory, the degree to which the job provides freedom, independence, and discretion to the individual performing the work is known as:

A)feedback.
B)significance.
C)meaningfulness of work.
D)autonomy.
E)identity.

Question 66

What type of mood is grouchy?

A)Engaged
B)Pleasant
C)Deactivated
D)Unpleasant
E)Intense

Question 67

Tom is a commercial interior designer.He is responsible for arranging the basic layout of spaces within a building as well as other aspects such as the acoustics, lighting, temperature, color, furniture, furnishings, moldings, and paneling inside the building.He enjoys transforming interior spaces into something functional as well as aesthetically appealing.Tom's job has:

A)low autonomy.
B)low variety.
C)high identity.
D)high monotony.
E)low utilization of ability.

Question 68

When the duties and responsibilities associated with a job are expanded to provide more variety, identity, and autonomy, it is termed as:

A)vertical integration.
B)job enrichment.
C)onboarding.
D)job coaching.
E)horizontal integration.

Question 69

According to the job characteristics theory, the degree to which carrying out the activities required by the job provides the worker with clear information about how well he or she is performing is known as:

A)feedback.
B)significance.
C)meaningfulness of work.
D)autonomy.
E)identity.

Question 70

Joe was recently hired at Creative Ideas, an advertising firm.Part of his training involves moving through all of the departments and learning what each one does.Everyday is something new for him and requires him to use different skills and knowledge.He truly enjoys the challenge of facing something new every workday.Joe's job is characterized by:

A)low autonomy.
B)high variety.
C)high identity.
D)high status and power.
E)low utilization of ability.

Question 71

George is a car wash employee whose job consists of directing customers into the automated car wash.Which of the following statements is true about George's job?

A)It has high moral significance.
B)It has low variety.
C)It has low stability.
D)It has high utilization of ability.
E)It has high identity.

Question 72

States of feeling that are often mild in intensity, last for an extended period of time, and are not explicitly directed at or caused by anything are known as:

A)emotions.
B)satisfaction.
C)moods.
D)withdrawal symptoms.
E)personality traits.

Question 73

According to job characteristics theory, if employees lack _____, more variety and autonomy should not increase their satisfaction very much.

A)the need for power
B)altruism
C)agreeableness
D)growth need strength
E)creativity

Question 74

Ann works at Creative Links International.Her job requires her to spend 8 hours a day entering the employees' salary information on Excel spreadsheets.Ann's job is characterized by:

A)high autonomy.
B)high variety.
C)high identity.
D)high significance.
E)low variety.

Question 75

Seth is a tax accountant who has the freedom to set his own schedule with his clients.This indicates that Seth's job has:

A)low identity.
B)low significance.
C)high autonomy.
D)high significance.
E)high variety.

Question 76

Which of the following statements is true regarding job satisfaction?

A)It remains constant over time.
B)It is independent of objective job appraisals.
C)It is immeasurable.
D)It is unrelated to job performance.
E)It has rational and emotional components.

Question 77

In job characteristics theory, the degree to which employees have strong needs for personal accomplishments or developing themselves beyond their current levels is known as:

A)feedback.
B)significance.
C)growth need strength.
D)autonomy.
E)identity.

Question 78

When your job provides _____, you view the outcomes of it as the product of your efforts rather than the result of careful instructions from your boss or a well-written manual of procedures.

A)feedback
B)autonomy
C)variety
D)significance
E)identity

Question 79

According to the job characteristics theory, the degree to which the job has a substantial impact on the lives of other people, particularly people in the world at large is known as:

A)responsibility for outcomes.
B)significance.
C)autonomy.
D)identity.
E)feedback.

Question 80

Patrick, Evan, and Jamie have just finished their team's project and are waiting for their supervisor's feedback.Using the chart provided, one can map their moods onto different categories labeled as I - VIII. Patrick was not satisfied with the team he was working with and had hostile feelings toward them.He feels annoyed with them as he thinks that they did not work enough during the project, and now he is feeling nervous and anxious about the feedback.Patrick knows he did not do a good job with the project.Where would Patrick's mood fit in?

A)VII
B)V
C)IV
D)II
E)I