Deck 11: Team Interventions

Question 1

Which intervention was originally outlined as a half-day to daylong session of any type of team (typically intact teams) and somewhat of a team diagnostic meeting?

A) Team start-up and transition meetings
B) Confrontation meetings
C) Role negotiation and role analysis
D) Work redesign

Answer 1

B

Question 2

Which problem regarding virtual teams relates to the differences in the use of different technologies, the expression of emotion through technology, or the time it takes one member to respond to another's request?

A) Lack of trust and mutual understanding
B) Violated expectations
C) Lack of training and effective use of communication technologies
D) Lack of effective team leadership

Answer 2

B

Question 3

Which problem regarding virtual teams notes that leading a virtual team can require a significant investment of time?

A) Lack of trust and mutual understanding
B) Violated expectations
C) Lack of training and effective use of communication technologies
D) Lack of effective team leadership

Answer 3

D

Question 4

Which characteristic of successful teams relates to having trust in one another?

A) A results-driven structure.
B) Unified commitment.
C) A collaborative climate.
D) External support and recognition.

Question 5

______ is the activity of attempting to improve a work group's effectiveness at doing its work, maintaining the relationships of its members and the team's contributions to the wider organizational system.

A) Team building
B) Team development
C) Team interventions
D) Teamwork

Question 6

In ______ members are not usually part of the same department but represent varied departments, units, or geographies, and they are often brought together for a defined period to work on a specified project or problem.

A) self-directed work teams
B) virtual teams
C) cross-functional teams
D) functional teams

Question 7

Which of the following characteristics does NOT distinguish a team from a group?

A) two or more individuals
B) specific performance objective or recognizable goal to be attained
C) no reliance on others in the accomplishment of tasks
D) coordination of activing among the members of the team is required

Question 8

Which stage of team development is characerized by team members finding synergy and beginning to find repeated and successful ways of interacting and achieving group goals?

A) Adjourning
B) Storming
C) Norming
D) Performing

Question 9

Which special type of team resulted from the pushing down of decision making into lower levels of an organization?

A) Self-directed work teams
B) Virtual teams
C) Cross-functional teams
D) Functional teams

Question 10

Which phase of a confrontation meeting is when the session begins with the leader setting expectations to encourage an open and honest discussion?

A) Phase 1-Climate setting
B) Phase 2-Information collecting
C) Phase 3-Information sharing
D) Phase 4-Priority setting and action planning

Question 11

______ are a response to the increasing complexity of operations in many organizations and the demand for rapid pace, focus, and problem solving.

A) Self-directed work teams
B) Virtual teams
C) Cross-functional teams
D) Functional teams

Question 12

______ require significant leadership commitment, mutual trust between management and employees, acceptance of new and sometimes ambiguous roles, and willingness to invest in time and money for development.

A) Self-directed work teams
B) Virtual teams
C) Cross-functional teams
D) Functional teams

Question 13

Which stage of team development is characterized by team members beginning to express diagreements with one another and with the leader because members feel more comfortable and safe with the team?

A) Forming
B) Storming
C) Norming
D) Performing

Question 14

Which of the following is NOT a common problem within teams?

A) confusion regarding objectives
B) high standards with a need to achieve
C) ambiguity about goals
D) unclear expectations from the leader

Question 15

A distinguishing feature among ______ is the use of electronic tools to communicate and share information.

A) self-directed work teams
B) virtual teams
C) cross-functional teams
D) functional teams

Question 16

Which of the following team interventions assist with quickly establishing agreements and norms so that the team can begin to function more quickly as well as providing team members with clear and well-defined roles?

A) Team start-up and transition meetings
B) Confrontation meetings
C) Role negotiation and role analysis
D) Work redesign

Question 17

Which stage of team development is characterized by the group attempting to manage some of its conflicts by coming to agreement and beginning to focus on task achievement with less dependency on the leader?

A) Adjourning
B) Storming
C) Norming
D) Performing

Question 18

Which of the following team interventions is best for new teams versus existing teams?

A) Confrontation meetings
B) Role negotiation and role analysis
C) Workout
D) Work redesign

Question 19

Which characteristic of successful teams relates to team members being willing to dedicate effort an energy to the team?

A) A clear, elevating goal.
B) A results-driven structure.
C) Competent members.
D) Unified commitment.

Question 20

Which stage of team development is characterized by team members exploring initial interactions with one another as they begin to build relationships?

A) Forming
B) Storming
C) Norming
D) Performing

Question 21

As a team intervention, ______ is a problem-solving methodology used to identify and eliminate unnecessary work, work that might be taking up extensive time or resources but that is adding little value, work that is bureaucratic in nature, or work not meeting expectations because of process errors or other deficiencies.

A) work redesign
B) workout
C) appreciative inquiry
D) confrontation meetings

Question 22

Which of the following is NOT an overarching objective to OD interventions addressing intergroup conflict?

A) demonstrate dissatisfaction among teams affected
B) encourage the development of a shared identity and purpose
C) improve cooperative processes
D) breaking down barriers between teams

Question 23

The StrengthsFinder approach is well-known from which organization?

A) General Electric
B) General Motors
C) Gallup
D) Deloitte

Question 24

Which step in the Workout process involves teams being formed to expand on the ideas, identifying actions that should be taken and changes that should be made?

A) Brainstorming
B) Gallery of ideas
C) Action planning
D) Town meeting

Question 25

If it is continually stressed that all members are part of the same organization, this is an example of which method to reduce intergroup conflict?

A) Increasing intergroup contact
B) Recategorizing
C) Finding a common enemy
D) Exchanging team members

Question 26

Which source of intergroup conflict relates to a perception of one group being mistreated by another?

A) Economic differences
B) Beliefs
C) Past injustice
D) Egocentrism

Question 27

Well-designed tasks have ______, meaning the work matters to others internal and external to the team.

A) skill variety
B) task identity
C) task significance
D) autonomy

Question 28

Which of the following is NOT a criteria to look for in an effective work group?

A) Level of effort brought to bear on the group task.
B) Amount of knowledge and skill applied to ask work.
C) Design role analysis to provide members with responsibility.
D) Appropriateness of group norms about performance processes.

Question 29

Which step of appreciative inquiry consists of engaging the team and relevant stakeholders in a dialogue about strengths, best practices, accomplishments, and rewarding experiences?

A) Discovery
B) Dream
C) Design
D) Destiny

Question 30

Which phase of a confrontation meeting is when subgroups share their priorities with the larger group?

A) Phase 4-Priority setting and action planning
B) Phase 5-Organization action planning
C) Phase 6-Immediate follow-up by top team
D) Phase 7-Progress review

Question 31

Well-designed tasks include ______, which ensures the team gets adequate and truthful information about its performance.

A) task identity
B) task significance
C) autonomy
D) feedback

Question 32

An organization that develops an affirmative bias, an emphasis on goodness, or the best of the human condition, and positive deviance, or extraordinarily success outcomes creates an « ______. »

A) meaningful culture
B) abundance culture
C) appreciative culture
D) inspirational culture

Question 33

Which type of role problem occurs when a role is not fully developed with enough significant work or responsibilities?

A) Role incompatibility
B) Role overload
C) Role underload
D) Role ambiguity

Question 34

Which step in the Workout process involves participants learning about the purpose, goals, and structure of the Workout?

A) Introduction
B) Brainstorming
C) Gallery of ideas
D) Action planning

Question 35

Which field of study suggests new approaches to organization development by examining positive phenomena and their outcomes?

A) positive organizational scholarship
B) organizational behavior
C) organizational leadership
D) positive organizational psychology

Question 36

« Responsibility charting » is a type of exercise that works well with which team intervention?

A) Confrontation meetings
B) Role negotiation
C) Work redesign
D) Workout

Question 37

Which intervention answers the following question: « How can work be structured so that it is performed effectively and, at the same time, jobholders find the work personally rewarding and satisfying? »

A) Confrontation meetings
B) Role negotiation
C) Work redesign
D) Workout

Question 38

Which step of appreciative inquiry is when the team collaboratively constructs a vision for a new future and actions that move the team or organization to a desirable new point?

A) Discovery
B) Dream
C) Design
D) Destiny

Question 39

The use of ______ begins with the team's strengths and reveals what is working well and where the team has found success, thus releasing positive energy and the team begins to gain a better understanding of its own valuable contributions.

A) organizational psychology
B) positive organizational scholarship
C) action research
D) appreciative inquiry

Question 40

Which type of role problem occurs when one team member holds two mutually incompatible roles?

A) Role conflict (one team member)
B) Role conflict (multiple team members)
C) Role incompatibility
D) Role overload

Question 41

What principles can help change agents work with teams to design tasks more effectively?

Question 42

An example of cross-functional teams is when all marketing individuals get together to meet a common goal.

Question 43

Discuss the ways in which intergroup conflict can be reduced.

Question 44

Egocentrism, a common cause of intergroup conflict, is essentially when all groups feel equally among each other.

Question 45

Discuss the five dysfunctions of a team.

Question 46

What makes a team successful?

Question 47

At the adjournment phase of team development, all the team's work has been completed.

Question 48

Outline the seven phases of a confrontation meeting.

Question 49

In work redesign, appropriate compensation and rewards, a training and education system, and clear communication are necessary.

Question 50

Team development programs proactively encourage teams to develop as healthier groups, whereas team interventions use a problem-solving approach that helps groups identify and address obstacles and constraints to high performance.

Question 51

Self-directed work teams often result in low productivity because of laziness.

Question 52

The chief advantage of the team diagnostic meeting is that the group itself owns and chooses its own categories of analysis without relying on the predefined categories of a survey.

Question 53

Workout is a problem-solving methodology that was originally developed at General Motors but has now been adapted for use by teams in many organizations.

Question 54

Teams are becoming increasingly diverse and geographically distributed.

Question 55

When discussing intergroup conflict, economic differences, or competition over limited resources, is often a concern.