Deck 1: Management Accounting in Context

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Question
Management accounting:

A)focuses on estimating future revenues,costs,and other measures to forecast activities and their results.
B)reports information in accordance with relevant accounting standards.
C)provides information to external parties.
D)provides information that is generally available only on a quarterly or annual basis.
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Question
Management accountants evaluate the costs and revenue benefits of ________ initiatives.

A)strategic
B)tactical
C)operational
D)TQM
Question
Which of the following descriptors refers best to management accounting information?

A)It is verifiable and reliable.
B)It is prepared for shareholders.
C)It is driven by rules.
D)It provides reasonable and timely estimates.
Question
The person MOST likely to use management accounting information is a(n):

A)governmental taxing authority.
B)banker evaluating a credit application.
C)assembly department supervisor.
D)shareholder evaluating a share investment.
Question
Financial accounting:

A)reports include detailed information on the various operating segments of the business such as product lines or departments.
B)focuses on the future and includes activities such as preparing next year's operating budget.
C)is prepared for the use of department heads and other employees.
D)must comply with GAAP (generally accepted accounting principles).
Question
Which of the following best describes an Enterprise Resource Planning System?

A)A database that is primarily used by a purchasing department to determine the correct amount of a particular supply item to purchase
B)A sophisticated means of linking two or more companies to facilitate their planning processes
C)A single database that collects data and feeds it into applications that support each of the company's business activities,such as purchases,production,distribution,and sales
D)A collection of programs that use a variety of unconnected databases
Question
In most organisations,there are also ________ relationships that managers must understand when they attempt to implement their decisions.

A)informal
B)strategic
C)interpersonal
D)tactical
Question
Which of these types of information are used in management accounting?

A)Financial information
B)Information focused on the long term
C)Non-financial information
D)All of these answers are correct.
Question
Modern cost accounting plays a role in:

A)planning new products.
B)controlling costs.
C)evaluating operational processes.
D)All of these answers are correct.
Question
While financial accounting provides a historical perspective,what does management accounting emphasise?

A)past transactions
B)the future
C)reports to shareholders
D)a current perspective
Question
The approaches and activities of managers in short-run and long-run planning and control decisions that increase value for customers and lower costs of products and services are known as:

A)enterprise resource planning.
B)customer value management.
C)value chain management.
D)cost management.
Question
What is the PRIMARY criterion when faced with a resource allocation decision?

A)Cost minimisation
B)How well the alternative options help achieve organisational goals in relation to the costs incurred for these systems
C)Reduction in the amount of time required to perform a particular job
D)Achievement of organisational goals
Question
Which of the following is MOST likely to use ONLY financial accounting information?

A)Vice CEO of operations
B)Department manager
C)Current shareholder
D)Factory shift supervisor
Question
Which of the following statements about the cost-benefit approach is TRUE?

A)Resources should be spent if the costs of a decision outweigh the benefits of the decision.
B)In a cost-benefit analysis,both costs and benefits are easy to obtain.
C)Resources should be spent if they are expected to better attain company goals in relation to the expected costs of these resources.
D)A cost-benefit approach would not be appropriate for a decision to install a budget system or not.
Question
Companies report on their approach to maintaining sustainability in:

A)the report on social responsibility.
B)the income statement.
C)the balance sheet.
D)None of the above.
Question
Which statement refers best to management accounting information?

A)It primarily measures and records business transactions.
B)The audience tends to be shareholders,creditors,and tax authorities.
C)There are no regulations governing the reports.
D)The reports are generally delayed and historical.
Question
Management accounting information includes:

A)the cost of producing a product.
B)tabulated results of customer satisfaction surveys.
C)the percentage of units produced that are defective.
D)All of these answers are correct.
Question
A data warehouse or infobarn:

A)is primarily used for financial reporting purposes.
B)stores information used by different managers for multiple purposes.
C)gathers only non-financial information.
D)is reserved for exclusive use by the CFO.
Question
Cost accounting provides all of the following EXCEPT:

A)pricing information from marketing studies.
B)information for management accounting and financial accounting.
C)financial information regarding the cost of acquiring resources.
D)non-financial information regarding the cost of operational efficiencies.
Question
Financial accounting is concerned PRIMARILY with:

A)cost planning and cost controls.
B)providing information for strategic and tactical decisions.
C)external reporting to investors,creditors,and government authorities.
D)profitability analysis.
Question
Cost accounting systems provide information only for management accounting purposes.
Question
Financial accounting reports financial and non-financial information that helps managers implement company strategies.
Question
Cost management provides information that helps increase value for customers.
Question
Management accounting information focuses on external reporting.
Question
Who is primarily responsible for management accounting and financial accounting?

A)CIO (Chief Information Officer)
B)COO (Chief Operating Officer)
C)Treasurer
D)Chief Management Accounting officer or controller
Question
Management accounting has to strictly follow the rules of generally accepted accounting principles for the purposes of measurement and reporting.
Question
Management accounting is an integral part of the ________ function in an organisation.

A)taxation
B)treasury
C)internal audit
D)None of the above.
Question
Managers always require the information in an accounting system to be presented in the same format.
Question
What has happened to the differences between staff and line management as teamwork has become more prominent in the last few years?

A)Have increased.
B)Have only been evident in the employee reward system.
C)Have become more important relative to promotions.
D)Have diminished.
Question
The Chartered Institute of Management Accountants (CIMA):

A)issues standards for financial accounting.
B)has its headquarters in the USA.
C)is a professional organisation of management accountants.
D)is a professional organisation of financial accountants.
Question
An ideal database should consist of data that could be used for a single purpose only.
Question
Responsibilities of a Chief Financial Officer (CFO )include all of the following EXCEPT:

A)chairing the board of directors.
B)supervising the preparation of tax returns.
C)managing short-term and long-term financing.
D)providing financial reports to shareholders.
Question
Examples of the Chief Management Accountant's functions include all EXCEPT:

A)planning.
B)investor relations.
C)operations administration.
D)budgeting.
Question
The person(s)directly responsible for attaining organisational objectives is/are:

A)line management.
B)the chief financial officer.
C)the controller.
D)the treasurer.
Question
What does staff management include?

A)Human resource managers
B)Distribution managers
C)Purchasing managers
D)Manufacturing managers
Question
Cost management is narrowly focused on a continuous reduction of costs.
Question
Where an organisation is large enough to employ both a chief financial officer (CFO)and a management accountant,the management accountant reports to the ________ .

A)president
B)board of directors
C)CEO
D)CFO
Question
What does line management include?

A)Information-technology managers
B)Management-accounting managers
C)Human resource managers
D)Manufacturing managers
Question
The balance sheet,income statement,and cash flow statement are used for financial accounting,but not for management accounting.
Question
All of the following report to the Chief Financial Officer (CFO)EXCEPT the:

A)Production Manager.
B)Company Secretary.
C)Chief Management Accountant.
D)Tax Department Manager.
Question
Key success factors can exist in both the ________ areas and the condition or circumstances of the company.

A)cultural
B)structural
C)functional
D)logistical
Question
For each report listed below,identify whether the major purpose of the report is for (1)routine internal reporting, (2)non-routine internal reporting,or for (3)external reporting to investors and other outside parties.
Item:
a.study detailing sale information of the top-ten selling products
b.weekly report of total sales generated by each store in the metropolitan area
c.annual report sent to shareholders
d.monthly report comparing budgeted sales by store to actual sales
Question
CPA Australia and the Institute of Chartered Accountants in Australia (ICAA)established the Accounting Professional and Ethical Standards Board.
Question
Place the four business functions in the order they appear along the value chain:
A = Customer service
B = Design
C = Distribution
D = Production

A)B A D C
B)A B D C
C)A C D B
D)B D C A
Question
The value chain is the sequence of business functions in which:

A)value is deducted from the products or services of an organisation.
B)products and services are evaluated with respect to their value to the supply chain.
C)usefulness is added to the products or services of an organisation.
D)value is proportionately added to the products or services of an organisation.
Question
Describe management accounting and financial accounting.
Question
The use of teams to achieve corporate objectives is increasing.
Question
Discuss the cost-benefit approach guideline management accountants use to provide value in strategic decision making.
Question
Is financial accounting or management accounting more useful to an operations manager? Why?
Question
Is it possible to have an active cost management program without an Enterprise Resource Planning (ERP)System?
Question
How does a controller help 'control' a company?
Question
What competitive advantage could a company obtain from a successful cost management program?
Question
What are R&D,production,and customer service as business functions included as part of?

A)Marketing
B)Benchmarking
C)The supply chain
D)The value chain
Question
The chief financial officer (CFO)is usually responsible for banking,short- and long-term financing,investments,and cash management.
Question
What areas of responsibility does a Chief Financial Officer (CFO)have in a typical organisation?
Question
New product development time is the time it takes for ________ products to be created and brought to market.

A)old
B)obsolete
C)all
D)new
Question
Which of the following involves the generation of,and experimentation with,ideas related to new products,services,or processes?

A)Design of products,services,or processes
B)Marketing
C)Research and development
D)Production
Question
Management accountants calculate a ________ cost for a product by subtracting the operating profit per unit of product that the company thinks it can earn from the 'target price'.

A)reasonable
B)target
C)systematic
D)estimated
Question
________ are those functions,activities or business practices,defined by the market not the company,and as viewed by the customer,that are critical to the vendor/customer relationship.

A)Operations
B)Cycles
C)Tactics
D)Key success factors
Question
Discuss the potential behaviour implications of performance evaluation.
Question
Customer response time involves:

A)the time it takes an organisation to develop a Total Quality Management (TQM)program.
B)the time it takes to develop a new product.
C)the speed at which an organisation responds to customer requests.
D)the time it takes a customer to respond to an advertisement and place an order.
Question
The function in the value chain concerned with promoting and selling products or services to customers is:

A)marketing.
B)customer service.
C)production.
D)distribution.
Question
Customer relationship management initiatives use technology to coordinate all:

A)inventory management activities.
B)production activities.
C)customer-facing activities.
D)research activities.
Question
When ________ are aligned with key success factors,the value of the business relationship blossoms and grows for the benefit of both the company and the customer.

A)strategies
B)values
C)cores competencies
D)ethics
Question
Companies gain (in terms of cost,quality and the speed with which new products are developed)if ________ of the individual business functions of the value chain work concurrently as a team.

A)two or more
B)one or more
C)three or more
D)four or more
Question
________ is the after-sale support provided to customers.

A)Marketing
B)Production
C)Customer service
D)Distribution
Question
Companies use the term ________ to describe a strategy that integrates people and technology in all business functions to enhance relationships with customers,partners and distributors.

A)cost leadership
B)product differentiation
C)market penetration
D)customer relationship management
Question
Customers generally demand improved performance related to:

A)both reduced costs and increased quality.
B)reduced costs.
C)lower costs,improved quality,and improved customer service.
D)All of these answers are correct.
Question
Which of the following is NOT a way for a company to improve customer response time?

A)Produce the product more quickly.
B)Purchase material in larger quantities.
C)Increase capacity of bottleneck operations.
D)Use faster delivery procedures.
Question
Strategy should focus PRIMARILY on the organisation's:

A)customers.
B)products.
C)employees.
D)shareholders.
Question
________ is the acquisition,coordination,and assembly of resources to produce a product or deliver a service.

A)Production
B)Research and development
C)Marketing
D)Customer service
Question
________ focus on internal activities,practices and functions.

A)Core competencies
B)Key success factors
C)Strategies
D)Values
Question
Key success factors can exist in both the ________ areas and the condition or circumstances of the company.

A)dynamic
B)functional
C)static
D)organisational
Question
________ is a philosophy in which management improves operations throughout the value chain to deliver products and services that exceed customer expectations.

A)Total quality management
B)Customer focus
C)Customer relationship management
D)Cost-benefit approach
Question
Whose perceptions of the company's products or services are most important to the manager?

A)chairman of the boards' perception
B)board of directors' perception
C)shareholders' perception
D)customers' perception
Question
Companies make a strategic decision to create and add value by operating across the entire supply chain for the industry or to select a segment of it.
Question
________ is the manner by which companies promote and sell their products or services to customers or prospective customers.

A)Customer service
B)Distribution
C)Research and development
D)Marketing
Question
By analysing activities,managers are able to integrate and coordinate them across suppliers and customers in the supply chain,as well as across business functions in an individual company's value chain,with a view to reducing costs.
Question
A company needs to be ________ to be successful.

A)'driven' by the board of directors
B)management-driven
C)employee-driven
D)customer-driven
Question
________ is the delivery of products or services to customers.

A)Distribution
B)Production
C)Customer service
D)Design of products,services,or processes
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Deck 1: Management Accounting in Context
1
Management accounting:

A)focuses on estimating future revenues,costs,and other measures to forecast activities and their results.
B)reports information in accordance with relevant accounting standards.
C)provides information to external parties.
D)provides information that is generally available only on a quarterly or annual basis.
A
2
Management accountants evaluate the costs and revenue benefits of ________ initiatives.

A)strategic
B)tactical
C)operational
D)TQM
D
3
Which of the following descriptors refers best to management accounting information?

A)It is verifiable and reliable.
B)It is prepared for shareholders.
C)It is driven by rules.
D)It provides reasonable and timely estimates.
D
4
The person MOST likely to use management accounting information is a(n):

A)governmental taxing authority.
B)banker evaluating a credit application.
C)assembly department supervisor.
D)shareholder evaluating a share investment.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
5
Financial accounting:

A)reports include detailed information on the various operating segments of the business such as product lines or departments.
B)focuses on the future and includes activities such as preparing next year's operating budget.
C)is prepared for the use of department heads and other employees.
D)must comply with GAAP (generally accepted accounting principles).
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
6
Which of the following best describes an Enterprise Resource Planning System?

A)A database that is primarily used by a purchasing department to determine the correct amount of a particular supply item to purchase
B)A sophisticated means of linking two or more companies to facilitate their planning processes
C)A single database that collects data and feeds it into applications that support each of the company's business activities,such as purchases,production,distribution,and sales
D)A collection of programs that use a variety of unconnected databases
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
7
In most organisations,there are also ________ relationships that managers must understand when they attempt to implement their decisions.

A)informal
B)strategic
C)interpersonal
D)tactical
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
8
Which of these types of information are used in management accounting?

A)Financial information
B)Information focused on the long term
C)Non-financial information
D)All of these answers are correct.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
9
Modern cost accounting plays a role in:

A)planning new products.
B)controlling costs.
C)evaluating operational processes.
D)All of these answers are correct.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
10
While financial accounting provides a historical perspective,what does management accounting emphasise?

A)past transactions
B)the future
C)reports to shareholders
D)a current perspective
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
11
The approaches and activities of managers in short-run and long-run planning and control decisions that increase value for customers and lower costs of products and services are known as:

A)enterprise resource planning.
B)customer value management.
C)value chain management.
D)cost management.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
12
What is the PRIMARY criterion when faced with a resource allocation decision?

A)Cost minimisation
B)How well the alternative options help achieve organisational goals in relation to the costs incurred for these systems
C)Reduction in the amount of time required to perform a particular job
D)Achievement of organisational goals
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
13
Which of the following is MOST likely to use ONLY financial accounting information?

A)Vice CEO of operations
B)Department manager
C)Current shareholder
D)Factory shift supervisor
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
14
Which of the following statements about the cost-benefit approach is TRUE?

A)Resources should be spent if the costs of a decision outweigh the benefits of the decision.
B)In a cost-benefit analysis,both costs and benefits are easy to obtain.
C)Resources should be spent if they are expected to better attain company goals in relation to the expected costs of these resources.
D)A cost-benefit approach would not be appropriate for a decision to install a budget system or not.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
15
Companies report on their approach to maintaining sustainability in:

A)the report on social responsibility.
B)the income statement.
C)the balance sheet.
D)None of the above.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
16
Which statement refers best to management accounting information?

A)It primarily measures and records business transactions.
B)The audience tends to be shareholders,creditors,and tax authorities.
C)There are no regulations governing the reports.
D)The reports are generally delayed and historical.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
17
Management accounting information includes:

A)the cost of producing a product.
B)tabulated results of customer satisfaction surveys.
C)the percentage of units produced that are defective.
D)All of these answers are correct.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
18
A data warehouse or infobarn:

A)is primarily used for financial reporting purposes.
B)stores information used by different managers for multiple purposes.
C)gathers only non-financial information.
D)is reserved for exclusive use by the CFO.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
19
Cost accounting provides all of the following EXCEPT:

A)pricing information from marketing studies.
B)information for management accounting and financial accounting.
C)financial information regarding the cost of acquiring resources.
D)non-financial information regarding the cost of operational efficiencies.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
20
Financial accounting is concerned PRIMARILY with:

A)cost planning and cost controls.
B)providing information for strategic and tactical decisions.
C)external reporting to investors,creditors,and government authorities.
D)profitability analysis.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
21
Cost accounting systems provide information only for management accounting purposes.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
22
Financial accounting reports financial and non-financial information that helps managers implement company strategies.
Unlock Deck
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Unlock Deck
k this deck
23
Cost management provides information that helps increase value for customers.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
24
Management accounting information focuses on external reporting.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
25
Who is primarily responsible for management accounting and financial accounting?

A)CIO (Chief Information Officer)
B)COO (Chief Operating Officer)
C)Treasurer
D)Chief Management Accounting officer or controller
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
26
Management accounting has to strictly follow the rules of generally accepted accounting principles for the purposes of measurement and reporting.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
27
Management accounting is an integral part of the ________ function in an organisation.

A)taxation
B)treasury
C)internal audit
D)None of the above.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
28
Managers always require the information in an accounting system to be presented in the same format.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
29
What has happened to the differences between staff and line management as teamwork has become more prominent in the last few years?

A)Have increased.
B)Have only been evident in the employee reward system.
C)Have become more important relative to promotions.
D)Have diminished.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
30
The Chartered Institute of Management Accountants (CIMA):

A)issues standards for financial accounting.
B)has its headquarters in the USA.
C)is a professional organisation of management accountants.
D)is a professional organisation of financial accountants.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
31
An ideal database should consist of data that could be used for a single purpose only.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
32
Responsibilities of a Chief Financial Officer (CFO )include all of the following EXCEPT:

A)chairing the board of directors.
B)supervising the preparation of tax returns.
C)managing short-term and long-term financing.
D)providing financial reports to shareholders.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
33
Examples of the Chief Management Accountant's functions include all EXCEPT:

A)planning.
B)investor relations.
C)operations administration.
D)budgeting.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
34
The person(s)directly responsible for attaining organisational objectives is/are:

A)line management.
B)the chief financial officer.
C)the controller.
D)the treasurer.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
35
What does staff management include?

A)Human resource managers
B)Distribution managers
C)Purchasing managers
D)Manufacturing managers
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
36
Cost management is narrowly focused on a continuous reduction of costs.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
37
Where an organisation is large enough to employ both a chief financial officer (CFO)and a management accountant,the management accountant reports to the ________ .

A)president
B)board of directors
C)CEO
D)CFO
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
38
What does line management include?

A)Information-technology managers
B)Management-accounting managers
C)Human resource managers
D)Manufacturing managers
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
39
The balance sheet,income statement,and cash flow statement are used for financial accounting,but not for management accounting.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
40
All of the following report to the Chief Financial Officer (CFO)EXCEPT the:

A)Production Manager.
B)Company Secretary.
C)Chief Management Accountant.
D)Tax Department Manager.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
41
Key success factors can exist in both the ________ areas and the condition or circumstances of the company.

A)cultural
B)structural
C)functional
D)logistical
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
42
For each report listed below,identify whether the major purpose of the report is for (1)routine internal reporting, (2)non-routine internal reporting,or for (3)external reporting to investors and other outside parties.
Item:
a.study detailing sale information of the top-ten selling products
b.weekly report of total sales generated by each store in the metropolitan area
c.annual report sent to shareholders
d.monthly report comparing budgeted sales by store to actual sales
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
43
CPA Australia and the Institute of Chartered Accountants in Australia (ICAA)established the Accounting Professional and Ethical Standards Board.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
44
Place the four business functions in the order they appear along the value chain:
A = Customer service
B = Design
C = Distribution
D = Production

A)B A D C
B)A B D C
C)A C D B
D)B D C A
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
45
The value chain is the sequence of business functions in which:

A)value is deducted from the products or services of an organisation.
B)products and services are evaluated with respect to their value to the supply chain.
C)usefulness is added to the products or services of an organisation.
D)value is proportionately added to the products or services of an organisation.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
46
Describe management accounting and financial accounting.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
47
The use of teams to achieve corporate objectives is increasing.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
48
Discuss the cost-benefit approach guideline management accountants use to provide value in strategic decision making.
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
49
Is financial accounting or management accounting more useful to an operations manager? Why?
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
50
Is it possible to have an active cost management program without an Enterprise Resource Planning (ERP)System?
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
51
How does a controller help 'control' a company?
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
52
What competitive advantage could a company obtain from a successful cost management program?
Unlock Deck
Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
53
What are R&D,production,and customer service as business functions included as part of?

A)Marketing
B)Benchmarking
C)The supply chain
D)The value chain
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k this deck
54
The chief financial officer (CFO)is usually responsible for banking,short- and long-term financing,investments,and cash management.
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k this deck
55
What areas of responsibility does a Chief Financial Officer (CFO)have in a typical organisation?
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k this deck
56
New product development time is the time it takes for ________ products to be created and brought to market.

A)old
B)obsolete
C)all
D)new
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Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
57
Which of the following involves the generation of,and experimentation with,ideas related to new products,services,or processes?

A)Design of products,services,or processes
B)Marketing
C)Research and development
D)Production
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Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
58
Management accountants calculate a ________ cost for a product by subtracting the operating profit per unit of product that the company thinks it can earn from the 'target price'.

A)reasonable
B)target
C)systematic
D)estimated
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Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
59
________ are those functions,activities or business practices,defined by the market not the company,and as viewed by the customer,that are critical to the vendor/customer relationship.

A)Operations
B)Cycles
C)Tactics
D)Key success factors
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Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
60
Discuss the potential behaviour implications of performance evaluation.
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Unlock Deck
k this deck
61
Customer response time involves:

A)the time it takes an organisation to develop a Total Quality Management (TQM)program.
B)the time it takes to develop a new product.
C)the speed at which an organisation responds to customer requests.
D)the time it takes a customer to respond to an advertisement and place an order.
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Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
62
The function in the value chain concerned with promoting and selling products or services to customers is:

A)marketing.
B)customer service.
C)production.
D)distribution.
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Unlock for access to all 200 flashcards in this deck.
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k this deck
63
Customer relationship management initiatives use technology to coordinate all:

A)inventory management activities.
B)production activities.
C)customer-facing activities.
D)research activities.
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Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
64
When ________ are aligned with key success factors,the value of the business relationship blossoms and grows for the benefit of both the company and the customer.

A)strategies
B)values
C)cores competencies
D)ethics
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Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
65
Companies gain (in terms of cost,quality and the speed with which new products are developed)if ________ of the individual business functions of the value chain work concurrently as a team.

A)two or more
B)one or more
C)three or more
D)four or more
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Unlock for access to all 200 flashcards in this deck.
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k this deck
66
________ is the after-sale support provided to customers.

A)Marketing
B)Production
C)Customer service
D)Distribution
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Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
67
Companies use the term ________ to describe a strategy that integrates people and technology in all business functions to enhance relationships with customers,partners and distributors.

A)cost leadership
B)product differentiation
C)market penetration
D)customer relationship management
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Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
68
Customers generally demand improved performance related to:

A)both reduced costs and increased quality.
B)reduced costs.
C)lower costs,improved quality,and improved customer service.
D)All of these answers are correct.
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Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
69
Which of the following is NOT a way for a company to improve customer response time?

A)Produce the product more quickly.
B)Purchase material in larger quantities.
C)Increase capacity of bottleneck operations.
D)Use faster delivery procedures.
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Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
70
Strategy should focus PRIMARILY on the organisation's:

A)customers.
B)products.
C)employees.
D)shareholders.
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Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
71
________ is the acquisition,coordination,and assembly of resources to produce a product or deliver a service.

A)Production
B)Research and development
C)Marketing
D)Customer service
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k this deck
72
________ focus on internal activities,practices and functions.

A)Core competencies
B)Key success factors
C)Strategies
D)Values
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k this deck
73
Key success factors can exist in both the ________ areas and the condition or circumstances of the company.

A)dynamic
B)functional
C)static
D)organisational
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k this deck
74
________ is a philosophy in which management improves operations throughout the value chain to deliver products and services that exceed customer expectations.

A)Total quality management
B)Customer focus
C)Customer relationship management
D)Cost-benefit approach
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Unlock for access to all 200 flashcards in this deck.
Unlock Deck
k this deck
75
Whose perceptions of the company's products or services are most important to the manager?

A)chairman of the boards' perception
B)board of directors' perception
C)shareholders' perception
D)customers' perception
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k this deck
76
Companies make a strategic decision to create and add value by operating across the entire supply chain for the industry or to select a segment of it.
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k this deck
77
________ is the manner by which companies promote and sell their products or services to customers or prospective customers.

A)Customer service
B)Distribution
C)Research and development
D)Marketing
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Unlock Deck
k this deck
78
By analysing activities,managers are able to integrate and coordinate them across suppliers and customers in the supply chain,as well as across business functions in an individual company's value chain,with a view to reducing costs.
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k this deck
79
A company needs to be ________ to be successful.

A)'driven' by the board of directors
B)management-driven
C)employee-driven
D)customer-driven
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Unlock Deck
k this deck
80
________ is the delivery of products or services to customers.

A)Distribution
B)Production
C)Customer service
D)Design of products,services,or processes
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Unlock Deck
k this deck
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Unlock Deck
Unlock for access to all 200 flashcards in this deck.