Deck 46: Career Development

Question 1

What are additional job search methods?

A) School's placement office resources
B) Newspaper ads
C) Employment agencies
D) All of the above
E) A and B

Answer 1

All of the above

Question 2

The Registered Medical Assistant (RMA) exam is from which agency?

A) American Medical Technologists (AMT)
B) National Healthcareer Association
C) National Center for Competency Testing (NCCT)
D) American Association of Medical Assistants (AAMA)
E) None of the above

Answer 2

American Medical Technologists (AMT)

Question 3

Which of the following methods has proved to be the best and most effective way to find employment?

A) Networking
B) Job boards
C) Mass mailing of résumés to healthcare employers
D) Employment agencies
E) A and B

Answer 3

A and B

Question 4

The Medical Assistant Certification (CCMA) exam is from which agency?

A) American Medical Technologists (AMT)
B) National Healthcareer Association
C) National Center for Competency Testing (NCCT)
D) American Association of Medical Assistants (AAMA)
E) None of the above

Question 5

What technique allows the listener to recap and review what was said?

A) Clarification
B) Paraphrasing
C) Summarizing
D) Reflecting
E) Therapeutic communication

Question 6

The act of working with other individuals.

A) Interpersonal skills
B) Group member
C) Interaction
D) Collaboration

Question 7

The Certified Medical Assistant (CMA) exam is from which agency?

A) American Medical Technologists (AMT)
B) National Healthcareer Association
C) National Center for Competency Testing (NCCT)
D) American Association of Medical Assistants (AAMA)
E) None of the above

Question 8

What technique allows the listener to get additional information?

A) Clarification
B) Paraphrasing
C) Summarizing
D) Reflecting
E) Therapeutic communication

Question 9

What is true regarding networking?

A) It is the exchange of information among others in your field.
B) Practicum provides students an opportunity to network.
C) By networking, a student can learn of job openings.
D) All of the above

Question 10

What is true regarding facility job boards?

A) Include jobs from a variety of agencies.
B) May allow the job seeker to register for a specific type of a job.
C) May allow job seekers to complete online profiles.
D) All of the above
E) B and C

Question 11

_______ means being worthy of honor and respect from others.

A) Dignity
B) Respect
C) Compassion
D) Genuine interest
E) Sympathy

Question 12

Ability to communicate and interact with others.

A) Interpersonal skills
B) Personal skills
C) Intrapersonal skills
D) Team building skills

Question 13

Which of these areas does professionalism encompass?

A) Dress and grooming habits
B) Flexibility
C) Prioritizing
D) Ability to follow directions
E) All of the above

Question 14

What technique involves putting words to the patient's emotional reaction, which acknowledges the person's feelings?

A) Clarification
B) Paraphrasing
C) Summarizing
D) Reflecting
E) Therapeutic communication

Question 15

This word means to have a deep awareness of another's suffering and the desire to lessen it.

A) Dignity
B) Respect
C) Compassion
D) Genuine interest
E) Sympathy

Question 16

What would be potential transferable skills for a medical assistant?

A) Customer service
B) Time management and prioritizing skills
C) Strong communication and listening skills
D) Leadership skills
E) All of the above

Question 17

What technique involves rewording a statement to check the meaning and interpretation?

A) Clarification
B) Paraphrasing
C) Summarizing
D) Reflecting
E) Therapeutic communication

Question 18

What must medical assistants consider when developing career objectives?

A) What areas and skills did I enjoy in practicum?
B) Where do I want to be in 5 years?
C) Where do I want to be in 10 years?
D) What additional skills do I need to get where I want to go?
E) All of the above

Question 19

How might a medical assistant prove technical skills to a potential employer?

A) Using the practicum skills checklist
B) Using a portfolio
C) Job advertisement
D) All of the above
E) A and B

Question 20

What would be personal needs to consider when looking for a job?

A) Benefits
B) Wage
C) Hours to work
D) Location of the job
E) All of the above

Question 21

Which of the following interview questions should not be asked in an interview?

A) What religion do you practice?
B) Where do you attend church services?
C) Can you work on the weekends?
D) All of the above
E) A and B

Question 22

What is the best action to take if an employer asks you whether you are married?

A) Advise him or her that it is illegal to ask this question.
B) Ignore the question by pretending you did not hear it.
C) Either answer the question or redirect the interviewer back to the job requirements.
D)Answer it truthfully, because you are required to do so.

Question 23

If you graduated from a college program, what information should appear in your résumé?

A) Name of school
B) Street address, city, and state
C) Degree name and year obtained
D) All of the above
E) A and C

Question 24

Which of the following résumé formats focuses on the person's employment history, bulleting out the job duties for each position?

A) Chronological
B) Combination
C) Functional
D) Targeted

Question 25

What is true regarding the work history for the chronologic résumé?

A) List all the duties you did at each job
B) List only relevant job duties that relate to medical assisting
C) Start with duty with an active verb
D) All of the above
E) B and C

Question 26

It is usually appropriate to include all of the following items in your résumé except

A) salary history and current requirements.
B) education.
C) an employment history.
D) applicant's contact information.

Question 27

If you prepare a reverse chronologic list of events, this means that they are organized in

A) the order in which they occurred.
B) strict alphabetic order.
C) the order of importance.
D) the order of the most recent on the top and the oldest on the bottom.

Question 28

Which of the following résumé formats is the most popular and is useful when people are seeking employment in the same field as their education or prior experience?

A) Chronological
B) Combination
C) Functional
D) Targeted

Question 29

When applying for a position for which you are qualified, which of the following actions would most likely increase your chances of getting hired?

A) Writing a polite note thanking the employer for the interview
B) Making frequent telephone calls to express your interest in the position
C) Getting to know the office staff at the site where you wish to work
D) Not inquiring about salary or work hours at the interview

Question 30

This section of the résumé contains the applicant's name, mailing address, professional e-mail address, and phone number.

A) Education
B) Work history
C) Skills
D) Header

Question 31

The cover letter

A) is always optional.
B) should only be sent when an interview has been arranged.
C) should always be sent along with a résumé.
D) should be approximately two pages long.

Question 32

If you took courses but didn't graduate from a college program, what information should appear in your résumé?

A) Name of school
B) Summary of completed coursework and years completed
C) Reason for not completing the degree
D) All of the above
E) A and B

Question 33

What is not true regarding résumé?

A) Lots of "white space" can create a negative impression on the reader.
B) Too little spacing can cause it to be difficult to read.
C) It is important to bold the agency's name in the work history section.
D) Simple bullets help organize information.
E) Change font size to help emphasize information.

Question 34

If the applicant has many years of work experience, how many years of work history should appear in the résumé?

A) Five years
B) Eight years
C) Ten years
D) Twelve years
E) Fifteen years

Question 35

Which of the following interview questions should not be asked in an interview?

A) How old are you?
B) Are you 18 or older?
C) Have you ever been arrested?
D) All of the above
E) A and C

Question 36

Which of the following interview questions should not be asked in an interview?

A) Tell me about yourself.
B) Whom do you most admire?
C) Who takes care of your children while you work?
D) Why would you be successful in this position?

Question 37

Which of the following résumé formats is customized to a specific job and includes detail key skills and how the applicant has demonstrated those skills?

A) Chronological
B) Combination
C) Functional
D) Targeted

Question 38

Which of the following résumé formats may be used if a person is switching careers and it lists the person's abilities, skill sets, and employment history?

A) Chronological
B) Combination
C) Functional
D) Targeted

Question 39

Which of the following interview questions should not be asked in an interview?

A) Tell me about yourself.
B) When did you move to the United States?
C) Are you eligible to work in this state?
D) Why would you be successful in this position?
E) B and C

Question 40

Which of the following interview questions should not be asked in an interview?

A) Tell me about your educational experience.
B) Can you perform the essential job functions of a medical with or without reasonable accommodation?
C) What medications are you on?
D) What medical conditions do you have?
E) C and D

Question 41

This form is completed during when a person is hired. It allows the new hire to provide banking information to the employer.

A) Form I-9
B) Form W-4
C) Form W-10
D) Background check forms
E) None of the above

Question 42

What is not true regarding cover letter?

A) Start the first paragraph with, "Hi, I am Mary Green."
B) Start most of the sentences with "I".
C) The position title and posting number should not be included.
D) The date is not needed on the letter.
E) All of the above

Question 43

Which of the following sources can be used to support claims of an individual's characteristics?

A) Past job reviews
B) Practicum evaluations
C) Statement from friends
D) Both A and B
E) All of the above

Question 44

It is illegal for an interviewer to ask questions related to

A) age.
B) nationality.
C) religion.
D) marital/family status.
E) All of the above

Question 45

When are performance appraisals usually done?

A) First day of a new job
B) After the initial probationary period
C) Annually
D) Quarterly
E) Both B and C

Question 46

When developing a portfolio, which of the following can provide "evidence" of specific abilities and skills?

A) Reference documents
B) Certifications
C) Education-related documents
D) Prior employment documents
E) Examples of work or a summary of projects

Question 47

In a cover letter, a statement such as "I believe I have the qualities you require" should be placed in which of the following locations?

A) The first paragraph
B) The second paragraph
C) The start of the final paragraph
D) That statement should never appear in the cover letter

Question 48

The education section on a chronological résumé is typically located in what position?

A) Near the top
B) Toward the end
C) After the summary of skills
D) Before the objective

Question 49

A "Special Skills" section typically only appears in which of the following résumés?

A) Chronological
B) Combination
C) Functional
D) Targeted

Question 50

This form is completed during when a person is hired. It is used to check the person's identity and employment authorization.

A) Form I-9
B) Form W-4
C) Insurance benefit forms
D) Background check forms
E) Emergency contact form

Question 51

This form is completed during when a person is hired. It is used for new hires to provide their tax status.

A) Form I-9
B) Form W-4
C) Insurance benefit forms
D) Background check forms
E) Emergency contact form