Deck 21: Technology and Written Communication

Question 1

Which part of the computer contains logic circuitry, which interprets instructions from a program?

A) Application software
B) CPU
C) CD-ROM
D) ROM

Answer 1

CPU

Question 2

Which of the following is used to ensure that all office computer programs and data are secure in case of a mishap, fire, or natural disaster?

A) RAM
B) Microprocessor
C) Write-protection
D) Backup functions

Answer 2

Backup functions

Question 3

What are used to help prevent access to private networks?

A) Network systems
B) Virus detectors
C) Scanners
D) Firewalls

Answer 3

Firewalls

Question 4

If you want to transfer paper files to a computerized system without inputting all the data using the keyboard, you could use a

A) modem.
B) disk operating system.
C) scanner.
D) magnetic disk drive.

Question 5

Which of the following is referred to as the "brains" of the computer?

A) CPU
B) RAM
C) ROM
D) HDD
E) SSD

Question 6

A series of computers that are linked, allowing them to share information, is a(n)

A) database.
B) clearinghouse.
C) network.
D) internet.

Question 7

All of the following are advantages to using laser printers except

A) cost.
B) speed.
C) quality of printing.
D) efficiency.

Question 8

Computer hardware can be divided into all of the following categories except one. Which is the exception?

A) Input devices
B) External components
C) Secondary storage devices
D) Network access devices

Question 9

An ergonomic workstation designed for prolonged use will not include which of the following?

A) Headsets
B) Split-key keyboards
C) Laptops and tablets
D) Foam wrist rest

Question 10

In this chapter, media is defined as

A) type of communication.
B) a type of ink.
C) data storage devices.
D) A and C

Question 11

A mouse is a(n)

A) output device.
B) input device.
C) storage device.
D) processor.

Question 12

The most commonly used input device that allows the computer operator to select commands by interfacing with the monitor screen is called the

A) cursor.
B) scanner.
C) control key.
D) mouse.

Question 13

An application program is software that is designed to

A) perform a variety of tasks, such as word processing, database functions, and patient billing.
B) provide the computer with a set of basic instructions for executing other programs.
C) interpret the program instructions.
D) All of the above

Question 14

Which of the following is an output device?

A) Printer
B) Scanner
C) Touch pad
D) Keyboard

Question 15

Which of the following keyboards helps reduce repetitive strain injuries by minimizing muscle strain?

A) QWERTY keyboard
B) Wireless keyboard
C) Split-key layout
D) Waved or curved key layout
E) Both C and D

Question 16

Encrypted data are called

A) flash.
B) cipher text.
C) crackers.
D) firewalls.

Question 17

The practice management software allows the user to enter patient demographic information, schedule appointments, perform billing procedures, and generate reports. EMR software contains the patient's medical treatment information for one healthcare facility.

A) Both statements are true.
B) Both statements are false.
C) The first statement is true; the second is false.
D) The first statement is false; the second is true.

Question 18

Common output devices in the healthcare setting include which of the following?

A) Monitors
B) Printers
C) Speakers
D) All of the above

Question 19

Which of the following screens responds to the electrical characteristics of a finger and is found in smart phones and other electronic devices?

A) Touch pad
B) Resistive touch screen
C) Capacitive touch screen
D) Surface acoustic wave

Question 20

What statement is not correct?

A) A personal computer is a single user electronic data processing device.
B) A personal computer and peripheral devices are hardware.
C) Output devices allow data to be entered into the computer.
D) Secondary storage devices include jump drives, hard drives, and flash drives.

Question 21

In written communication, which of the following should not be capitalized unless the word is the first word of a sentence?

A) Names of people
B) National nouns and adjectives
C) Common nouns
D) Proper nouns

Question 22

What is the purpose of noting "c: Alice Adams, M.D." at the bottom of a letter?

A) To request that the receiver make a copy of the letter for Dr. Adams
B) To instruct the medical assistant to send the same letter to Dr. Adams
C) To advise the receiver that a duplicate letter has been sent to Dr. Adams
D) To tell the receiver that Dr. Adams has more information about the subject of the letter

Question 23

Which size letterhead is appropriate for most business correspondence?

A) 5 1/2 $\times$ 8 1/2 inches
B) 7 1/4 $\times$ 10 1/2 inches
C) 8 1/2 $\times$ 11 inches
D) 17 $\times$ 22 inches

Question 24

This security measure monitors if hackers are attempting to break into the network and accounts can be locked.

A) Virus protection software
B) Audit trails
C) Security risk analysis
D) Access restrictions
E) Monitoring log-in activity

Question 25

Words that replace nouns so that they do not have to be repeated constantly are called

A) verbs.
B) prepositions.
C) pronouns.
D) interjections.

Question 26

Common network security procedures include

A) authentication.
B) using strong passwords with eight characters.
C) privacy filters.
D) logging out of the network before leaving the computer.
E) All of the above

Question 27

What is the error in this statement? "Did there son, daughter, and granddaughter came to the appointment."

A) The comma between the son and daughter is not needed.
B) The period should be a question mark.
C) There is spelled incorrectly.
D) Granddaughter is spelled incorrectly.
E) B and C

Question 28

What is the error in this statement? "Sally the receptionist called Miss Jones to reschedule the appointment."

A) There should be a comma between receptionist and called.
B) The word receptionist is spelled incorrectly.
C) The word receptionist should start with a capital "r".
D) There should be a comma between Sally and the.
E) A and D

Question 29

This safety measure identifies potential threats of network breaches and action plans are initiated to prevent the breaches.

A) Virus protection software
B) Audit trails
C) Security risk analysis
D) Access restrictions
E) Monitoring log-in activity

Question 30

Cipher text is another name for which of the following?

A) Decryption data
B) Encrypted data
C) Firewall
D) Audit trail

Question 31

What electronic technology does the medical assistant use to communicate with others?

A) E-mail
B) LAN and WAN
C) Bluetooth headsets
D) Practice management software and word processing software
E) All of the above

Question 32

____________________ can be used to merge the patient's data into a letter template creating an individualized letter for the patient.

A) Practice management software
B) Electronic health record
C) Word processing software
D) All of the above

Question 33

Which of the following dates is written correctly for inclusion in the heading of a letter?

A) 5/1/07
B) May 1^st, 2016
C) May 1, 2016
D) May 1, '16

Question 34

Identify the error(s) in the following inside address: Jane Miller
14412 East Lake Drv.
Tallahassee, Florida 34101

A) Personal title
B) Street abbreviations
C) Comma between city and state
D) State
E) All of the above

Question 35

This security measure records computer activity of a user within software.

A) Virus protection software
B) Audit trails
C) Security risk analysis
D) Access restrictions
E) Monitoring log-in activity

Question 36

Which of the following is the usual business envelope size?

A) No. 5
B) No. 10
C) No. 6 3/4
D) No. 5 3/4

Question 37

What is not considered e-mail etiquette in the ambulatory care facility?

A) Include a subject on the subject line.
B) Start with a formal greeting followed by the person's title and name.
C) Use all capital letters if the e-mail is important.
D) Use abbreviations and emoticons to make the message friendlier.
E) C and D

Question 38

Business letters are usually __________ spaced.

A) single
B) one and a half
C) double
D) one and a quarter

Question 39

On a professional letter's signature block, how many blank lines should be placed between the closing and the typed name and credentials of the sender?

A) One
B) Two
C) Three
D) Four

Question 40

Which of the following describes a phrase without a main clause and is a major error in writing?

A) Complete sentence
B) Verb
C) Noun
D) Fragment

Question 41

A medical assistant needs to send a termination letter to a patient. Many state laws mandate this type of letter must be sent by ______________.

A) Priority Mail Express
B) Priority Mail
C) First-Class Mail with Return Receipt
D) Certified Mail with Return Receipt
E) Registered Mail with Return Receipt

Question 42

Books, manuscripts, and computer-recorded items are classified as __________ mail.

A) first-class
B) standard
C) media
D) bulk

Question 43

Which of the following is not typically included in memorandums?

A) To:
B) From:
C) Date:
D) Subject:
E) Signature:

Question 44

Mary needs to ship a 30-pound piece of equipment back to the company to get it fixed. The item is expensive, and she needs to get it to the company as quick as possible. How should she ship the item?

A) USPS Retail Ground
B) Priority Mail
C) First-Class Mail
D) Media Mail
E) Signature Confirmation

Question 45

Which type of special postal service would you use for a heavy, expensive piece of medical equipment being returned to the manufacturer for a refund?

A) Registered
B) First-class
C) Certified
D) Special delivery

Question 46

A medical assistant needs to send a letter informing a patient about her test results. What type of mail service should be used?

A) Priority Mail Express
B) Priority Mail
C) First-Class Mail
D) Certified Mail
E) Registered Mail

Question 47

What application software is used to manage data like budgets?

A) Word processing software
B) Spreadsheet software
C) Telecommunication software
D) Electronic health record software
E) Antimalware software

Question 48

When sending a fax, the medical assistant must

A) adhere to HIPAA and HITECH rules.
B) ensure contact information for the sender and recipient is on the face sheet.
C) always instruct the recipient to call when the fax is received.
D) only use a face sheet when sending patient information.
E) A and B

Question 49

If proof of mailing is needed, the medical assistant might ask the post office for

A) special handling.
B) insured mail.
C) a certificate of mailing.
D) a certificate of delivery.

Question 50

Nouns represent

A) person.
B) place.
C) thing.
D) idea or concept.
E) All of the above

Question 51

A gigabyte is approximately _________ bytes.

A) 1 million
B) 1 thousand
C) 1 billion
D) 1 hundred
E) 1 trillion

Question 52

Which is the most common type of business letter where all elements are left justified?

A) Full block letter format
B) Modified block letter format
C) Informal full block format
D) Semi-block letter format

Question 53

A terabyte is approximately _________ bytes.

A) 1 million
B) 1 thousand
C) 1 billion
D) 1 hundred
E) 1 trillion