Deck 5: Conflict Styles

Question 1

The Avoid-Criticize Loop is helpful because it gives you time to think about
what you need to actually criticize when you talk to the other person.

Answer 1

False

Question 2

Because integration addresses the needs of all parties,it is considered the
best style for managing all your conflicts.

Answer 2

False

Question 3

Rahim identified 5 conflict styles that individuals use in a variety of conflict situations.The number 3 in the above grid corresponds with which of the following styles?

A) obliging
B) dominating
C) avoidance
D) compromise
E) integration

Answer 3

D

Question 4

A professor that consistently double books appointments with someone she does not want to deal with may be engaging in:

A) assertive communication.
B) aggressive behavior.
C) passive-aggressive behavior.
D) appropriate communication.
E) avoidance behavior.

Question 5

Which of the following is a disadvantage to using domination as a style for managing conflict?

A) Domination prioritizes the specific goal over the relationship.
B) Parties are generally not equal in power.
C) Domination often reduces the options to an "either-or" status.
D) Domination can fuel more competition and reduce flexibility.
E) All of these are disadvantages to using domination for managing conflicts.

Question 6

The primary disadvantage to integration is the time it often requires to
really work.

Question 7

"Postponement" can be an effective strategy if the emotional elements of the
conflict are addressed.

Question 8

All of the following are examples of verbal aggression except:

A) character attacks
B) ridicule
C) requests for information
D) profanity
E) criticism

Question 9

According to the text,verbal aggression is violent communication behavior.

Question 10

Nicole and Ryan disagree over where they should spend their holidays.Lately,each time Nicole tries to discuss the issue with Ryan,Ryan responds with a joke or changes the subject.Ryan is using which style of conflict,identified by Rahim in your text?

A) obliging
B) dominating
C) avoidance
D) compromise
E) integration

Question 11

If you are engaged in a conflict in a highly impersonal situation (like talking to
an insurance company),asking for the person's name so you can use it when you
call back is a strategy Hocker and Wilmot call "calm persistence."

Question 12

Rahim identified 5 conflict styles that individuals use in a variety of conflict situations.The number 5 in the above grid corresponds with which of the following styles?

A) obliging
B) dominating
C) avoidance
D) compromise
E) integration

Question 13

An individual's conflict style is developed early in life and remains static
throughout her/his lifetime.

Question 14

Which of the following is good advice for managing verbal and/or physical abuse:

A) Focus on the content of the conflict, not the character of the persons involved.
B) Change the context in which the relationship is maintained.
C) Put physical distance between you and the other person.
D) Seek professional counsel to help you change the patterns in the relationship.
E) All of the above are good strategies.

Question 15

In a conflict situation,if you try to use your authority to make a decision in your favor,you are using which conflict style?

A) avoidance
B) dominating
C) compromise
D) obliging
E) integrating

Question 16

You are more likely to dominate than oblige when you put your needs aside
and meet the needs of the other person.

Question 17

Dave is extremely frustrated with his co-workers; conflict is occurring everywhere,and he doesn't feel like he is valued in his job.He starts thinking to himself he should look for a new job.When one of his co-workers asks him about an upcoming work event,Dave says,"I don't really have time to work on this.It's not like I'll be here anyway," Dave is using which "obliging" behavior?

A) Giving up
B) Disengagement
C) Denial of needs
D) Expression of desire for harmony
E) Avoidance

Question 18

If you have low concern for yourself,and low concern for the other,you are
using an "avoidance" style of conflict management.

Question 19

Conflict ________________ are patterned responses or clusters of behavior that people use in conflict.

A) beliefs
B) styles
C) assumptions
D) values
E) habits

Question 20

You are more likely to dominate than oblige when you score high on which of the following? a) concern for self
B) concern for other
C) concern for relationship
D) self-centered
E) other-oriented

Question 21

What is the relationship between domination,threats,and verbal aggression?

Question 22

Explain the difference between "aggressive" and "assertive" behavior,using terminology from the chapter and specific examples.

Question 23

Rashid is responsible for taking care of his younger brother one afternoon a week,but he does not like to come across the "authority figure" with his brother.Instead,he would prefer to be viewed as fun- loving.When his brother begins to jump on the couch for the fourth time one afternoon,Rashid tells him (again!)to quit or the little brother won't be able to go to his favorite restaurant tomorrow for their uncle's birthday.Which of the following best describes the credibility of Rashid's threat?

A) It is not credible because Rashid appears unwilling to invoke the punishment.
B) It is not credible because Rashid does not control the outcome of the sanction.
C) It is credible because the punishment is not something to be avoided.
D) It is credible because Rashid seems willing to carry out the punishment.
E) It is not credible because it is not a negative sanction.

Question 24

Conflict patterns that tend to mirror one another are called

A) complementary
B) reciprocal
C) reflective
D) symmetrical
E) redundant

Question 25

Identify at least two advantages and two disadvantages of each of the five conflict styles identified by Rahim in your text.

Question 26

Select one of the five conflict styles and discuss how getting "stuck" in it can have negative consequences.

Question 27

Hocker and Wilmot caution the readers about styles.Describe these cautions and discuss their implications for conflict management.

Question 28

List,describe,and give an example of the five kinds of analytic remarks you might use when "integrating" with others?

Question 29

Differentiate between complementary and symmetrical patterns of conflict.