Deck 10: Basic Elements of Organizing

Question 1

Growth-need strength is presumed to affect how the job characteristics approach works for different people.

Answer 1

True

Question 2

Task variety is the perceived importance of the task.

Answer 2

False

Question 3

The most common base for departmentalization,especially among smaller organizations,is by product.

Answer 3

False

Question 4

A manager needs to understand the blocks (organizational structure)before building with them (organizational design. )

Question 5

Increasing supervisory responsibility from nine to ten subordinates is very different than increasing from three to four.

Question 6

A staff position is responsible for the achievement of an organization's goals.

Question 7

Functional departmentalization means the departments are grouped according to planning,controlling,organizing and leading.

Question 8

Once jobs have been broken into small units,the departments need to be linked back together through coordination.

Question 9

Unity of command suggests that each person within an organization must have a clear reporting relationship to one and only one boss;newer models of organization design routinely⎯and successfully⎯violate this premise.

Question 10

The role of social media in departmentalization is well defined and applied.

Question 11

Pooled interdependence is when the output of one unit becomes the input for another in a linear fashion.

Question 12

Job design can be defined as deciding how best to group organizational activities and resources.

Question 13

Local networks,increasingly managed by hand-held electronic devices,are making it easier to coordinate activities.

Question 14

Delegation is power that has been legitimized by the organization.

Question 15

The popular saying "The buck stops here" is derived from the unity of command principle.

Question 16

There are eight basic building blocks managers can use in constructing an organization.

Question 17

Job specialization evolved from the concept of division of labor.

Question 18

Organization structure is the manner in which basic organizational components such as strategy,tactics,and operations are arranged for a particular organization.

Question 19

Divisions,units,sections,and bureaus are all synonyms for departments.

Question 20

No organization is ever completely decentralized or completely centralized;some firms position themselves toward one end of the continuum,and some lean the other way.

Question 21

The starting point for all job design activities is determining the level of desired

A) specialization.
B) departmentalization.
C) delegation.
D) authority.
E) responsibility.

Question 22

Organizing

A) is the second basic managerial function;it follows planning and decision making.
B) involves shaping the organization over time and is never truly finished.
C) involves grouping activities and resources.
D) can help the organization be flexible.
E) All of these choices

Question 23

Army officers use the expression "not in my lane",which derives from the basic marksmanship function of establishing firing lanes indicating who fires at which targets.The idea is to spread people over the whole area so you do not miss anything and to prevent everyone from firing at the same target.This is an example of

A) delegation.
B) job specialization.
C) job rotation.
D) job enrichment.
E) job design.

Question 24

Which of the following is NOT a part of the organizational structure?

A) Decision making
B) Designing jobs
C) Establishing reporting relationships
D) Distributing authority among jobs
E) Grouping jobs

Question 25

Gymnastic athletes train for and compete in each event in the all-around competition.They use job

A) specialization.
B) rotation.
C) delegation.
D) enlargement.
E) enrichment.

Question 26

Which of the following statements about job specialization is accurate?

A) Workers are more proficient.
B) Equipment is more specialized.
C) Training is simplified.
D) Workers are more likely to be bored.
E) All of these choices

Question 27

Over the past few years,the trend in many organizations has been to decrease administrative intensity.

Question 28

Chris Johnson is a running back in the National Football League.He does not play other positions.NFL teams use

A) job enlargement.
B) job enrichment.
C) job rotation.
D) job characteristics approach.
E) job specialization.

Question 29

In which alternative to specialization does the job itself remain the same,which means satisfaction usually wanes quickly?

A) Job characteristics approach
B) Job rotation
C) Job enrichment
D) Job enlargement
E) Work teams

Question 30

Throughout their careers,actors usually try to perform in a variety of parts and in a variety of genres so that they are not typecast.The actors want

A) job specialization.
B) job rotation.
C) job enrichment.
D) job enlargement.
E) a narrow span of management.

Question 31

____ can be used to balance specialization.

A) Job rotation
B) Job enlargement
C) Work team creation
D) Job enrichment
E) All of these choices

Question 32

According to the text,the most effective way to use staff positions is to grant them line authority.

Question 33

An organization with high administrative intensity is one with few staff positions relative to the number of line positions.

Question 34

Workers at McDonald's are trained to cook,clean,take orders,and fill orders.During a shift,they work each job for one hour.This is an example of job

A) specialization.
B) rotation.
C) delegation.
D) enlargement.
E) enrichment.

Question 35

Some companies now employ a Chief Ethics Officer,who usually has a legal background and is responsible for whistle-blowing,ethics training,financial statements review,and investigations.This is an example of ____.

A) decentralization
B) job autonomy
C) delegation
D) job enrichment
E) job specialization

Question 36

Which of the following statements describes specialization?

A) Specialization always reduces the amount of available transfer time.
B) With specialization,workers are more likely to be absent.
C) Employee training is more costly.
D) Individual dexterity will be decreased with specialization.
E) Automation of production processes is more difficult with specialization.

Question 37

____ is the determination of an individual's work-related responsibilities.

A) Organization structure
B) Organization design
C) Job design
D) Departmentalization
E) Delegation

Question 38

Which of the following statements describes an advantage of job specialization?

A) Employees become experts.
B) The development of equipment is facilitated.
C) Managers can exercise greater control.
D) Managers become experts.
E) All of these choices

Question 39

Which of the following statements describes a characteristic of job rotation?

A) The jobs themselves remain the same.
B) As a training device,it reduces flexibility and worker skills.
C) The jobs involved are usually difficult and complex.
D) It tends to significantly enhance employee motivation.
E) It requires no additional training.

Question 40

Job ____ refers to the degree to which the organization's overall task is broken down and divided into smaller component parts.

A) delegation
B) departmentalization
C) organization
D) specialization
E) decentralization

Question 41

Job ____ requires that autonomy be part of the job.

A) specialization
B) rotation
C) delegation
D) enlargement
E) enrichment

Question 42

Invacare modified the wheelchair assembly process so that workers assemble the entire wheelchair rather than simply add one or two pieces as is normal on most assembly lines.This is an example of

A) job enrichment.
B) job enlargement.
C) job rotation.
D) quality circles.
E) work teams.

Question 43

Teachers at South Elementary School are allowed to pair up and teach a class twice as large as others.This allows the teachers to specialize in the subjects they most enjoy.This is an example of

A) work teams.
B) feedback.
C) task significance.
D) skill variety.
E) task identity

Question 44

____ are most alike in terms of the amount of authority and responsibility workers are given with each.

A) Job rotation and job enrichment
B) Work teams and job enlargement
C) Job rotation and work teams
D) Job enrichment and work teams
E) Job enlargement and job enrichment

Question 45

Cadets at West Point spend time during the summer learning about branches in the Army,like aviation,infantry,ordnance,finance,etc.In their senior year,the cadets select a branch based on this experience.The academy is using job ____ as a training technique.

A) specialization
B) rotation
C) loading
D) enlargement
E) enrichment

Question 46

____ is defined as systematically moving employees from one job to another.

A) Job enlargement
B) Job enrichment
C) Work teams
D) Job specialization
E) Job rotation

Question 47

Laundry is never done.Unless it is done naked,doing laundry creates more work.Laundry lacks ____.

A) autonomy
B) feedback
C) task significance
D) skill variety
E) task identity

Question 48

Michelle has a low growth-need strength.She would not like ____.

A) job enrichment
B) job enlargement
C) job rotation
D) job characteristics approach
E) job specialization

Question 49

The job characteristics approach to job design is a specific method for taking into account both the work system and employee preferences.It is similar to the more general ____ approach.

A) job rotation
B) job enrichment
C) job enlargement
D) work teams
E) job specialization

Question 50

Which of the following alternatives to specialization has the disadvantages of raising training costs,of having unions arguing for more pay for doing more tasks,and of worker boredom?

A) Job enrichment
B) Job enlargement
C) Job rotation
D) Work teams approach
E) Job characteristics approach

Question 51

Many high school teachers also coach a sport.They have the same autonomy in coaching that they have in the classroom.This is an example of

A) job enlargement.
B) job enrichment.
C) work teams.
D) job specialization.
E) job rotation.

Question 52

Managers plan,control,organize,and lead.They need good people abilities as well as analytical abilities.A manager's job has

A) autonomy.
B) feedback.
C) task significance.
D) skill variety.
E) task identity.

Question 53

With job enrichment,workers can ____.This does not occur with job enlargement.

A) periodically move from one job to another
B) complete more of the same type of tasks
C) experience enhanced pride because they excel at one narrow task
D) experience increased authority and responsibility
E) take longer and more frequent breaks

Question 54

In the past,special education teachers were required only to teach their students.Now,a common complaint is that the massive amounts of required paperwork keeps them from performing any of their job duties well.In this case,____ did not produce satisfied workers.

A) job specialization
B) job rotation
C) job enrichment
D) job enlargement
E) a narrow span of management

Question 55

When fire fighters go on a call,they must focus on each job duty because it could mean the difference between life and death.They have

A) autonomy.
B) feedback.
C) task significance.
D) skill variety.
E) task identity.

Question 56

Which of the following is NOT an alternative to job specialization?

A) Job rotation
B) Job delegation
C) Job enrichment
D) Job enlargement
E) Work teams

Question 57

Teachers at South Elementary School are allowed to pair up and teach a class twice as large as others.This allows the teachers to specialize in the subjects they most enjoy.The team teachers now share control over the classroom.The team teaching decreases

A) autonomy.
B) compensation.
C) task significance.
D) feedback.
E) task identity.

Question 58

Remote work areas give employees more control over their job.This is an example of

A) job enlargement.
B) job enrichment.
C) work teams.
D) job specialization.
E) job rotation.

Question 59

Rose Marie's boss tells her what to do,not how to do it.Which of the following statements is TRUE?

A) Rose Marie must have high growth-need strength.
B) Rose Marie is apparently receiving much feedback from some source.
C) The job must allow Rose Marie to use many of her skills.
D) Rose Marie must view the job as important to the firm's successes.
E) Rose Marie apparently has a high degree of autonomy in her job.

Question 60

Although a pay increase would be useful when a change in job design is made,for which of the following would it be expected?

A) Job enrichment
B) Job enlargement
C) Job rotation
D) Creation of work teams
E) Job specialization

Question 61

Which of the following statements describes an advantage of functional departmentalization?

A) Organizational decision making is faster.
B) Each department is staffed by experts.
C) Functional managers can easily control activities within the department.
D) Areas of responsibility are clearly defined.
E) All of these choices

Question 62

All of the following are bases for departmentalization EXCEPT

A) function.
B) location.
C) product.
D) customer.
E) competition.

Question 63

Air traffic controllers work shifts in the tower.This is an example of which form of departmentalization?

A) Time
B) Location
C) Divisional
D) Sequential
E) Customer

Question 64

A regional manufacturing operation has the following divisions: manufacturing,finance,human resources,marketing,and shipping/receiving.This is an example of ____ departmentalization.

A) functional
B) location
C) product
D) customer
E) sequential

Question 65

An appropriate basis of departmentalization for multinational companies is

A) product.
B) function.
C) location.
D) customer.
E) sequence.

Question 66

Product departmentalization has the disadvantages that ____ and administrative cost is increased.

A) decision making is slowed
B) performance of individual product lines is hard to assess
C) managers often fail to focus on what is good for the organization as a whole
D) experts are concentrated in one area
E) the organization must have skilled specialists to deal with each client group

Question 67

Which of the following methods of departmentalization groups jobs according to their involvement in the same or similar activities?

A) Customer
B) Product
C) Functional
D) Divisional
E) Location

Question 68

The admissions department at the United States Military Academy assigns officer representatives based on region.By law,cadets must come from every state in the country.What form of departmentalization does USMA use?

A) Customer
B) Product
C) Functional
D) Divisional
E) Location

Question 69

Which of the following is a common disadvantage inherent in product,customer,and location departmentalization?

A) Decision making is slowed.
B) Managers are unable to delegate as much.
C) It is difficult to pinpoint the cause of failures.
D) The organization tends to become more centralized.
E) Administrative costs tend to rise due to an increase in the size of staff.

Question 70

____ is the grouping of jobs into some logical arrangement.

A) Specialization
B) Departmentalization
C) Job rotation
D) Delegation
E) Job design

Question 71

Which of the following statements does NOT describe an advantage of product departmentalization?

A) Decision making can be done at the top management levels.
B) All similar activities within an organization can be done simultaneously.
C) Administrative costs are lower.
D) Sales forecasting is easier.
E) Performance of individual product lines is easy to assess.

Question 72

The Hospital for Special Surgery is staffed with over 200 doctors.If a patient has a toe injury she goes to a foot and ankle specialist.Later if she injures her hand,she will see a different doctor.Each doctor has assistants based around the specialty.The HSS uses a ____ basis for departmentalization.

A) functional
B) location
C) product
D) customer
E) sequential

Question 73

Procter & Gamble is departmentalized,in part,on the basis of product.Which of the following characteristics would you expect to find at Procter & Gamble?

A) High levels of functional specialization
B) Narrow range of skills in each department to enhance supervision
C) A dual command structure
D) Slow and bureaucratic decision making
E) More effective evaluation of the performance of individual products or product groups than with functional departmentalization

Question 74

In a large organization with ______ departmentalization,decision making tends to be slow.

A) location
B) functional
C) product
D) customer
E) sequence

Question 75

GM has a division for GMC trucks and one for Buicks,Oldsmobiles,and Cadillacs.This is an example of ____ departmentalization.

A) product
B) location
C) divisional
D) sequential
E) customer

Question 76

Siemens created Siemens One to group employees together that serve the same client.For example people from medical and building technology both serve hospitals,so a Siemens One representative talks to a hospital about all of Siemens products and services.Siemens One uses ____ departmentalization.

A) product
B) function
C) location
D) customer
E) sequence

Question 77

Target stores have departments for groceries,clothing,electronics,jewelry,and home goods.This is an example of departmentalization by

A) product.
B) location.
C) division.
D) sequence.
E) customer.

Question 78

In large organizations you would expect to find ____ departmentalization(s).

A) location
B) customer
C) a combination of two or more
D) functional
E) product

Question 79

Cengage organizes authors based on the subject they write.Cengage uses ____ departmentalization.

A) product
B) functional
C) location
D) customer
E) sequential

Question 80

____ departmentalization has the advantage of reducing the number of skills a manager must possess.

A) Location
B) Customer
C) Sequential
D) Functional
E) Product