Deck 2: Perception, personality, and Emotions

Question 1

David is difficult to work with.Whenever he is successful,he takes full credit for what has happened.Whenever he is unsuccessful,he attributes his failure to bad luck or to one of his colleagues.David is displaying

A)fundamental attribution error.
B)self-serving bias.
C)consensus.
D)distinctiveness.
E)consistency.

Answer 1

B

Question 2

Kyle does not like to work with people of a particular ethnicity even before he has met them.Kyle is exhibiting

A)selective perception.
B)stereotyping.
C)projection.
D)heredity.
E)prejudice.

Answer 2

E

Question 3

Peoples' perceptions are influenced by the perceiver,the target,and the situation.The situation factor comprises

A)attitudes.
B)motives.
C)background.
D)novelty.
E)time.

Answer 3

E

Question 4

Joseph is 54 years old and has been looking for work for 16 months.He is sure that he has been unable to obtain work because younger employees are more appealing to employers.If true,this is an example of

A)the fundamental attribution error.
B)self-serving bias.
C)selective perception.
D)inconsistency.
E)prejudice.

Question 5

Your company,Exceptional Business Products,has expanded lately and just recently hired some 150 new recruits.Your department,where you are the direct sales manager,has hired approximately 30 of these new recruits.You have had to quickly draw conclusions about the skill level of new recruits in order to make training decisions.To do so,you have considered each recruit's level of sociability.You

A)will misjudge the recruit.
B)are using a personal bias.
C)are displaying prejudice.
D)are using the halo effect.
E)are projecting on to the new recruits your own assumptions.

Question 6

When a sales manager attributes the poor performance of his or her sales agents to laziness,rather than to the complexity of the project and the innovative products of the competitor,the sales manager is engaging in

A)the fundamental attribution error.
B)self-serving bias.
C)selective perception.
D)the halo effect.
E)the contrast effect.

Question 7

A process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment is called

A)selective interpretation.
B)selective analysis.
C)perception.
D)selective outlook.
E)environmental assessment.

Question 8

Terry is a new salesman who has just been assigned to the northwest branch of his company.Shortly after his appointment to his new position,sales for his territory jumped significantly.Terry's appointment and the increase in sales were not related,but people tended to see the two occurrences as related.The timing of Terry's appointment and the soon-after increase in sales is an example of

A)how a target's characteristics can affect what is perceived.
B)how personal characteristics of the perceiver influences how events are interpreted.
C)how expectations can distort our perceptions.
D)how past experiences can distort our perceptions.
E)how difficult it is to perceive and interpret what others do.

Question 9

Sadir strongly believes that he did not pass the biology test because his teacher intentionally made the test difficult.This is called

A)the fundamental attribution error.
B)self-serving bias.
C)consistency
D)selective perception.
E)selective judgment.

Question 10

You are one of the managers at TRS Co.Joan is a new employee at your place of work.Using your ability to respond to individual differences between yourself and Joan

A)is likely to result in perceptual errors.
B)is likely to result in fewer perceptual errors.
C)is a shortcut to judge Joan and will likely not be very effective.
D)is only useful if done after time has elapsed,and you can assess some of Joan's work.
E)is likely to result in more perceptual errors,only initially,because of assumptions.

Question 11

Kerry was observing one of her underachieving employees,and was trying to decide whether her behaviour is caused by internal factors or external factors.This is consistent with ________ theory.

A)attribution
B)selective perception
C)motivational
D)self-fulfilling prophecy
E)fundamental attribution error

Question 12

Kasha firmly believes she got the job working at the local supermarket because of her superior interviewing skills.Kasha fails to focus on the fact that she was the only person who applied for the job.Kasha is using

A)selective memory.
B)a fundamental attribution error.
C)a self-indulgent error.
D)self-serving bias.
E)a self-fulfilling prophecy.

Question 13

Natasha is often late for work.Her manager,Eleanor,always attributes Natasha's lateness to Natasha's laziness and lack of responsibility,and never to unforeseen circumstances like congested traffic.Natasha thinks Eleanor underestimates the traffic problem and overestimates any lack of responsibility that Natasha may have.Eleanor is engaging in

A)the fundamental attribution error.
B)self-serving bias.
C)selective perception.
D)consistency.
E)stereotyping.

Question 14

Yvonne was bothered because many of her co-workers considered her to be lazy.As a result,she began to neglect her work responsibilities and spent most of her time making personal phone calls.This is an example of

A)a self-fulfilling prophecy.
B)stereotyping.
C)selective perception.
D)the halo effect.
E)contrasting effects.

Question 15

Ron was having a discussion with one of his colleagues as to whether the rise in the Canadian dollar was good or bad,and found himself quickly overwhelmed with all of the various arguments.All he could remember after the discussion was a few of them.Ron was engaged in

A)selective interpretation.
B)selective perception.
C)a mental memory process.
D)selective listening.
E)memorization.

Question 16

The most important reason why managers need to know how to measure personality is that research has shown that personality tests

A)are biased against minorities.
B)can avoid stereotyping.
C)are useful in hiring decisions.
D)can lead to a reduction in perceptual errors
E)screen out people with Machiavellian tendencies.

Question 17

The three rules used to determine whether or not behaviour is internally or externally caused are

A)distinctiveness,consensus,and consistency.
B)selective perception,consensus,and consistency.
C)heredity,environmental factors,and personality.
D)self-serving bias,heredity,and personality.
E)distinctiveness,heredity,and consistency.

Question 18

Peoples' perceptions are influenced by the perceiver,the target,and the situation.The perceiver factor comprises

A)attitudes.
B)ethics.
C)peer pressure.
D)priorities.
E)abilities.

Question 19

Angelina is a manager at the largest manufacturing plant in her company's division.She is quick to perceive how talented her employees are and formulates her expectations of them accordingly.If she expects people to perform exceedingly well,she puts more time and effort into managing them,and gives them ample opportunity to develop their skills and talents.Angelina finds that such employees do indeed become some of the best performers.Angelina's actions are an example of

A)prejudice.
B)stereotyping.
C)the contrast effect.
D)the halo effect.
E)a self-fulfilling prophecy.

Question 20

Suppose a sales manager is unhappy with the performance of her/his sales people and attributes this to laziness on their part.Closer scrutiny of the real situation,however,shows that the sales manager has made a "fundamental attribution error." This means that she/he has

A)only considered superficial indicators.
B)inadequately explored the job satisfaction of the sales people.
C)is merely stereotyping employees.
D)underestimated the effects of external factors relative to internal factors.
E)ignored her/his responsibility in the entire process of not holding workers accountable.

Question 21

Conscientiousness seems to be the only Big Five Personality factor that predicts

A)organizational citizenship behaviour (OCB).
B)creative thinking.
C)self-motivation.
D)performance across all situations.
E)certain behavioural outcomes.

Question 22

Lilly has observed that when she communicates to her employees that she has great faith in them when they take on a new project,they rarely let her down.What is this an example of?

A)contrast effects
B)a self-fulfilling prophesy
C)the halo effect
D)stereotyping
E)projection

Question 23

Pierre has a tendency to judge people without even knowing them by making generalizations about them based on the groups to which they belong.Pierre is engaged in

A)stereotyping.
B)projection.
C)contrast effect.
D)risk management.
E)the halo effect.

Question 24

You are the recruiter for RESEARCH Inc. ,where your most recent task is to hire an accountant.Due to the large number of applicants and the fast approaching deadline to hire someone,you have decided to select and interview candidates who appear to be quiet and introspective,given the activities listed on their resumé.You are

A)using stereotyping as the basis for your decision.
B)using prejudice as the basis for your decision.
C)using a shortcut that will likely be very effective in judging individual candidates.
D)using self-serving bias.
E)using the contrast effect.

Question 25

The norms of our friends,family,and social groups are ________ determinants of our personalities.

A)psychophysical
B)hereditary
C)situational
D)cultural
E)environmental

Question 26

Emotional stability is a personality dimension that

A)can be both positive and negative.
B)includes imaginativeness.
C)includes artistic sensitivity.
D)includes a measure of intellectualism.
E)can be both disagreeable and empathetic.

Question 27

The Protestant work ethic is a(n)________ determinant of our personality.

A)psychophysical
B)hereditary
C)situational
D)cultural
E)environmental

Question 28

You are the Research Department head and manager for RESEARCH Inc.You have been interviewing candidates with the HR manager all week,and must now make a decision about which one of the candidates to hire.You would like to hire the candidate who graduated from the same university as yourself,has an interest in golfing,just as you do,and who you believe is trustworthy,just as you are.You are

A)using projection.
B)using the contrast effects.
C)using the halo effect.
D)using stereotyping.
E)using selective perception.

Question 29

You are the recruiter for RESEARCH Inc. ,where your most recent task is to hire a research technician.You have set up an interview schedule to interview six applicants.You notice that in your assessment of the candidates you have been comparing them to one another.You are finding this to be an extremely long process and are not sure if this is very effective.You are

A)using stereotyping.
B)using contrast effects.
C)using selective perception.
D)using prejudice.
E)using the halo effect.

Question 30

SCENARIO 2-2
You are a supervisor for a small retail store and have decided to apply the Big Five Personality Model to try and understand your subordinates and their work habits.You have determined that Brian is an extravert and Jim is not conscientious.


-Referring to SCENARIO 2-2,Brian will likely

A)perform well as a salesman because of his ability to be outgoing.
B)be shy and reserved.
C)be unassertive and not do well as a salesman.
D)be quite comfortable with solitude and individual work.
E)be able to work well under pressure,as long as he is working as an individual and not as part of a team.

Question 31

Leroy has always been the type of person who is open to new experiences in both his personal and professional life.It wouldn't be surprising,therefore,to find out that he

A)is more conventional.
B)is easily distracted.
C)would welcome the status quo.
D)is creative,curious,and artistic.
E)prefers being assertive.

Question 32

An individual's personality includes extraversion,thinking,sensing,and judging.This individual is likely known as

A)an organizer who is realistic,logical,analytical,decisive,and outward focused.
B)a visionary who has a great drive for their own ideas,is very stubborn,and is inward focused.
C)an innovative,resourceful person who neglects routine assignments and is always perceiving new information and ideas.
D)an organizer but very inward focused.
E)a visionary but very inward focused.

Question 33

SCENARIO 2-1
You are on a team with two individuals who are giving you trouble.The work has been divided among the three of you and each time your team meets,Janet and Jim disagree about the progress of the team project.Janet is convinced that Jim's lack of progress is because he in inherently lazy and not because of some overwhelming problem with the project itself.The truth seems to be that Janet is not doing her part of the work.


-Referring to SCENARIO 2-1,Janet may be attributing to Jim some of her own characteristics.She might be using

A)projection.
B)the halo effect.
C)contrast effect.
D)stereotyping.
E)selective perception.

Question 34

When instructors were told that one-third of their trainees had poor skills and little potential,and that two-thirds of their trainees had superior skills and potential,the instructors got better results from the group of "superior" trainees.This was because the instructors expected better performance from the "superior" trainees,spent more time with these trainees,and gave this group of trainees more opportunity to practice what they were learning.This is an example of

A)the halo effect.
B)a self-fulfilling prophecy.
C)prejudice.
D)self-serving bias.
E)contrast effect.

Question 35

SCENARIO 2-1
You are on a team with two individuals who are giving you trouble.The work has been divided among the three of you and each time your team meets,Janet and Jim disagree about the progress of the team project.Janet is convinced that Jim's lack of progress is because he in inherently lazy and not because of some overwhelming problem with the project itself.The truth seems to be that Janet is not doing her part of the work.


-Referring to SCENARIO 2-1,you might attempt to understand Janet and Jim by using ________ theory.

A)social relevance
B)attribution
C)optimizing
D)satisficing
E)perception

Question 36

In her quest to expand Northern Beverages,the HR manager acknowledges that she will need to hire an individual who is highly skilled in business strategy.She knows that university graduates who also participated extensively in athletics are usually ambitious and hardworking,compared with university students who did not.If she decides to interview only university grads who were athletes,she is likely engaging in

A)projection.
B)stereotyping.
C)contrast effect.
D)risk management.
E)the halo effect.

Question 37

SCENARIO 2-2
You are a supervisor for a small retail store and have decided to apply the Big Five Personality Model to try and understand your subordinates and their work habits.You have determined that Brian is an extravert and Jim is not conscientious.


-Referring to SCENARIO 2-2,Jim,who rates low on conscientiousness,would likely

A)be easily distracted.
B)find comfort in the familiar.
C)be nervous,depressed,and insecure.
D)be comfortable with solitude.
E)be achievement oriented.

Question 38

SCENARIO 2-1
You are on a team with two individuals who are giving you trouble.The work has been divided among the three of you and each time your team meets,Janet and Jim disagree about the progress of the team project.Janet is convinced that Jim's lack of progress is because he in inherently lazy and not because of some overwhelming problem with the project itself.The truth seems to be that Janet is not doing her part of the work.


-Referring to SCENARIO 2-1,you have decided after consultation with some of your colleagues in another department that the problem between Janet and Jim must be solved.Somehow Janet must be made aware of the impact of not doing her share of the work.In coming up with an approach to resolve the situation and maintain as much objectivity as possible,you must be careful not to engage in

A)selective perception and stereotyping.
B)developing a problem solving approach.
C)extensive communication with both Janet and Jim.
D)devising a system whereby accountability can be realized.
E)acting in a leadership capacity.

Question 39

Samir is aware that he has some weaknesses,but he typically tries to make himself feel better by convincing himself that others have the same weaknesses.Samir is engaged in

A)the halo effect.
B)projection.
C)stereotyping.
D)interpretation.
E)selection.

Question 40

SCENARIO 2-1
You are on a team with two individuals who are giving you trouble.The work has been divided among the three of you and each time your team meets,Janet and Jim disagree about the progress of the team project.Janet is convinced that Jim's lack of progress is because he in inherently lazy and not because of some overwhelming problem with the project itself.The truth seems to be that Janet is not doing her part of the work.


-Referring to SCENARIO 2-1,Janet seems to be guilty of

A)proximity bias.
B)ethnocentrism.
C)the fundamental attribution error.
D)self-serving bias.
E)selective perception.

Question 41

Ahmad is a determined employee who consistently believes that he controls his own career and destiny.Ahmad is exhibiting

A)a high level of extraversion.
B)a high core self-evaluation.
C)Type A personality.
D)a high propensity for motivation and higher salary.
E)Type B personality.

Question 42

Affect is defined as

A)an outburst of emotion.
B)empathy.
C)a self-fulfilling prophecy.
D)a broad range of feelings.
E)emotional dissonance.

Question 43

When an employee has a burst of anger toward the boss for rejecting a suggestion,that employee is exhibiting

A)lack of emotional intelligence.
B)a bad mood that may last for several days.
C)narcissism.
D)Machiavellianism.
E)action-oriented emotion.

Question 44

Tommy is the type of individual who is pragmatic,maintains emotional distance,and believes the ends can justify means in all that he does.He is exhibiting

A)a self-fulfilling prophesy.
B)Machiavellianism.
C)projection.
D)prejudice.
E)stereotyping.

Question 45

Bob views himself as a very capable employee;predictably he

A)tends to be very persistent in his work.
B)tends to have a lower absenteeism rate at work than others.
C)feels extremely grateful for his work.
D)tends to feel more powerless in his job.
E)feels little alienation from his work setting.

Question 46

Type A personality people

A)tend to be more successful in organizations than Type B personality people.
B)play for fun and relaxation,rather than to exhibit superiority.
C)measure their success in terms of how much of everything they acquire.
D)feel no need to discuss their achievements unless requested.
E)do not suffer from a sense of time urgency and impatience.

Question 47

Tonya sees herself as a person of many talents,and she likes to be the centre of attention.She is exhibiting

A)Machiavellianism.
B)projection.
C)extroversion.
D)positive perception.
E)narcissism.

Question 48

According to your text,the reason why "internals" have a lower incidence of absenteeism is because

A)they take responsibility for their own health.
B)they are typically younger people,and therefore suffer fewer health related problems.
C)they are more outgoing and energetic.
D)they tend to be more conscientious.
E)they tend to be more gregarious.

Question 49

Kelly is a model employee.She always seems to exhibit emotions such as enthusiasm that the company as a whole sees as desirable.This is an example of

A)a team player.
B)emotional intelligence.
C)cooperation.
D)emotional labour.
E)introversion.

Question 50

Charlie has created dramatic changes in every job he has ever had.Even in low paying jobs,he was always able to make a difference in policies and the way things were done.Now,well into his career,Charlie is well known for taking the initiative.Just lately he called for a change to company policy and insisted that the company be prepared to chart a new course in its future.Charlie's personality could be characterized as

A)proactive.
B)Type AB.
C)external.
D)low self-monitoring.
E)introverted.

Question 51

Low self-monitors

A)have a high behavioural consistency between who they are and what they do in every situation.
B)are more likely than high self-monitors to become leaders.
C)tend to pay more attention to the behaviour of others than do high self-monitors.
D)"act" throughout their entire life.
E)tend to be more mobile in their career and receive more promotions.

Question 52

Jose is always on time for his job,documents his work daily,and often assists colleagues in their work.Jose's ________ is a measure of his ________.

A)extraversion;cooperativeness
B)conscientiousness;reliability
C)emotional stability;comfort level with others
D)openness to experience;trust of others
E)agreeableness;self-confidence

Question 53

Individuals with low levels of self-esteem

A)are more likely to seek approval from others.
B)do not conform to the beliefs and behaviours of those they respect.
C)believe that they are not controlled by external factors.
D)believe they have the ability to succeed at work,but that management is usually the barrier to doing so.
E)are more likely to choose unconventional jobs than people with a high self-esteem.

Question 54

Simon has been feeling low for several days.He knows that he is supposed to express enthusiasm about his office's relocation,but,in reality,the move has left him feeling low.He is experiencing

A)stress.
B)emotional dissonance.
C)projection.
D)emotional intelligence.
E)mood.

Question 55

Some personality attributes are likely interrelated.Therefore,it would be reasonable to expect individuals with high Machiavellianism scores to also be

A)internals.
B)externals.
C)low self-monitors.
D)Type B people.
E)risk-avoiders.

Question 56

Ramona sees herself as an effective person who is quite capable,and she generally likes herself.This is an example of

A)a self-fulfilling prophesy.
B)perception.
C)projection.
D)core self-evaluation.
E)Machiavellianism.

Question 57

Dianne is extremely sociable,talkative,and assertive.According to the Big Five Personality Model,she is

A)an introvert.
B)emotionally stable.
C)agreeable.
D)an extravert.
E)conscientious.

Question 58

A(n)________ individual is a person who is aggressively involved in a chronic incessant struggle to achieve more and more in less and less time.

A)Type A
B)Type B
C)Type AB
D)introvert
E)proactive

Question 59

Recent research suggests that negative emotions generally lead to

A)slow increases in performance.
B)changes to performance only if positive emotions also increase.
C)deviant behaviour.
D)no further change in performance.
E)changes in performance if emotional labour is significantly high.

Question 60

Josef has been an employee in your small business for the last two months.You have noticed that on the three occasions when you confronted Josef on missing equipment he at first denied it and then admitted to taking the items home.Josef has also told you that he thought it would be all right with you,even though he did not ask for your permission.You have also noticed that Josef has lied repeatedly to you about where he was on days when he was absent.In your latest discussion with Josef,he told you that any action is ethical,as long as the ends justify the means.Josef seems to have the personality characteristic known as

A)proactiveness.
B)Machiavellianism.
C)initiative taking.
D)risk-taking.
E)competitiveness.

Question 61

Consensus considers how an individual's behaviour compares with that of others in a different situation.

Question 62

People who do not like to work with people of a particular ethnicity are prejudiced.

Question 63

SCENARIO 2-3
After reading an article in Harvard Business Review regarding emotional intelligence,a director believes he can now identify and therefore "correct" those employees he deems to have low emotional intelligence (EI).As a first step,he embarrasses those low EI employees via email and instructs them on how to obtain high EI.He suggests that they emulate his enlightened management style,and strive to acquire EI.


-Referring to SCENARIO 2-3,the director,upon learning that one employee has ignored the email,proceeds the next day to accuse that employee of not being conscientious.This outburst would seem to be an example of deficiency in

A)self-awareness.
B)self-management.
C)self-control.
D)self-monitoring.
E)self-motivation.

Question 64

Perception is the process by which individuals select,organize,and interpret their sensory impressions in order to give meaning to their environment.

Question 65

Empathy is a dimension of

A)self-awareness.
B)social skills.
C)self-motivation.
D)emotional intelligence.
E)emotional labour.

Question 66

Individuals who are open to new experiences tend to be creative,flexible,curious,and artistic.

Question 67

SCENARIO 2-3
After reading an article in Harvard Business Review regarding emotional intelligence,a director believes he can now identify and therefore "correct" those employees he deems to have low emotional intelligence (EI).As a first step,he embarrasses those low EI employees via email and instructs them on how to obtain high EI.He suggests that they emulate his enlightened management style,and strive to acquire EI.


-Referring to SCENARIO 2-3,the director himself has not demonstrated the ________ dimension of emotional intelligence.

A)self-awareness
B)self-management
C)self-motivation
D)self-esteem
E)empathy

Question 68

Research suggests that the halo effect is more likely to be extreme when personality traits are ambiguous in behavioural terms,when the traits have moral overtones,and when the perceiver is judging traits with which he or she has had limited experience.

Question 69

SCENARIO 2-3
After reading an article in Harvard Business Review regarding emotional intelligence,a director believes he can now identify and therefore "correct" those employees he deems to have low emotional intelligence (EI).As a first step,he embarrasses those low EI employees via email and instructs them on how to obtain high EI.He suggests that they emulate his enlightened management style,and strive to acquire EI.


-Referring to SCENARIO 2-3,what would an employee with high emotional intelligence likely do when he or she receives such an email?

A)ignore it by not responding
B)report it to the director of the human resource department in order to avoid causing further damage and problems
C)reply very forcefully to the email in a direct way in order to defend his or her position
D)report it to his or her manager in an attempt to organize support for his or her own defence
E)resign in order to emphasize the need for respect in the workplace

Question 70

When we judge someone on the basis of our perception of the group to which he or she belongs,we are using the shortcut called stereotyping.

Question 71

Ron is a manager at RRE Resources Inc. ,where he has high expectations of the employees he manages.To ensure his employees are successful at achieving the expected high-performance level,Ron treats his employees in a way that supports his expectations.Research shows that it is highly likely that the Ron's expectations will become reality.

Question 72

When making a perceptual shortcut of our environment,it serves no purpose to stereotype behaviour;therefore,such shortcuts should be eliminated.

Question 73

Feelings that tend to be of relatively lower intensity and lack contextual stimulus are called

A)attitudes.
B)moods.
C)emotional labour.
D)emotions.
E)affects.

Question 74

Tina is experiencing a lot of turmoil in her personal life.Nevertheless,although she doesn't feel like it,she always smiles at customers when they arrive.Tina is

A)surface acting.
B)deceptive.
C)deep acting.
D)projecting.
E)labouring.

Question 75

Because targets are not looked at in isolation,the relationship of a target to its background influences perception.

Question 76

The reality of a situation is what is behaviourally important.

Question 77

Perceptions are not likely to vary cross-culturally since perceptions are a function of the target,situation,and perceiver,regardless of the culture.

Question 78

Since people's perceptions influence how they behave,it is fair to say that perceptions in organizations are,at least as important,if not more important,than facts.

Question 79

The self-serving bias would suggest that feedback provided to employees in performance reviews is very likely to be distorted by the recipients.

Question 80

The terms self-fulfilling prophecy and Pygmalion effect have evolved to characterize the fact that people's expectations determine their behaviour.