Deck 7: Leadership Principles

Question 1

_________ wrote, "Never send to know for whom the bell tolls; it tolls for thee," the meaning being ______.

A) William James; duty calls
B) Elizabeth Browning; man is mortal
C) John Donne; no man is an island
D) Pope John; go to church
E) None of these

Answer 1

C

Question 2

Douglas McGregor married the ideas of _________ and _________ to identify leadership strategies for creating enlightened workplaces.

A) Socrates; Aristotle
B) Kant; Hegel
C) Smith; Marx
D) Deming; Covey
E) Lewin; Maslow

Answer 2

E

Question 3

_________ is the author of The Human Side of Enterprise.

A) Abraham Maslow
B) Douglas McGregor
C) Kurt Lewin
D) Ken Blanchard

Answer 3

B

Question 4

The experience of _________ as described by Mihaly Csikszentmihalyi is caused by _________.

A) Happiness; money and power
B) Security; work benefits and job seniority
C) Flow; the confluence of challenge and skill
D) Success; social status and material wealth
E) Depression; loss of purpose in life

Question 5

Douglas McGregor believed that human _________ is innate, but that it can be thwarted by a _________ environment, and that one's full potential can best be achieved in a _________ climate characterized by ________, ________, ______.

A) Behavior; hostile; warm; discussion; strife; and poor relationships
B) Distrust; favorable; negative; trust; respect; and mutual aid
C) Potential; supportive; variable; preparedness; persistence; and patience
D) Goodness; dysfunctional; healthy; trust; respect; and authentic relationships
E) None of these

Question 6

_________ said, "Criticism should not be querulous and wasting, all knife and root puller; but guiding, instructive and inspiring-a south wind, not an east wind."

A) Washington
B) Longfellow
C) Mark Twain
D) Benjamin Franklin
E) Ralph Waldo Emerson

Question 7

Without _________ and ________, human relationships break down.

A) Intimidation; compliance
B) Give; take
C) Trust; respect
D) Affection; approval

Question 8

Harry Truman said, "I want people around me who will tell me _________ as they see it. You can't operate if you have people around you who put you on a pedestal and tell you everything you do is _________. Because that can't be possible."

A) The answers; fraud
B) Jokes; funny
C) Stories; great
D) Lies; wrong
E) The truth; right

Question 9

_________ said, "The buck stops here," and, "If you can't stand the heat, get out of the kitchen."

A) Theodore Roosevelt
B) Emeril Lagasse
C) Abraham Lincoln
D) Harry Truman
E) None of these

Question 10

The quality of human relations in any workplace reflects the _________ and particularly the _________ views on __________.

A) Customers'; suppliers'; value of goodwill
B) Owners'; employees'; value of money
C) Leaders'; senior leaders'; value of technology
D) Members'; leaders'; value of humanity
E) None of these

Question 11

In ________, member behavior is characterized by a shift from detachment to involvement.

A) Forming (stage I)
B) Storming (stage II)
C) Norming (stage III)
D) Performing (stage IV)

Question 12

_________ states, "Good leaders know how to tell; great leaders know how to ask."

A) Robert E. Lee
B) Henry Ford
C) Peter Drucker
D) Paul Bear Bryant
E) Aristotle

Question 13

_________ said, "You can't just lead by numbers. We've always believed that business should be enjoyable as well."

A) Robert McNamara
B) Herb Kelleher
C) Andrew Carnegie
D) Thomas Watson
E) John D. Rockefeller

Question 14

_________ said, "Very few men are wise by their own counsel; or learned by their own teaching. For him that was only taught by himself has a fool to be his teacher."

A) Ben Johnson
B) Voltaire
C) John Stuart Mill
D) Tecumseh
E) Henry David Thoreau

Question 15

The _________ style of problem solving involves observing, recording facts, and identifying alternatives.

A) Darwin
B) Einstein
C) Socrates
D) Ford

Question 16

If more than ________% of your job is painful, there is a morale problem.

A) 5
B) 10
C) 15
D) 20

Question 17

_________ was a Russian writer who said, "All families resemble one another, and every unhappy family is unhappy in its own way."

A) V.I. Lenin
B) Isaac Asimov
C) Leo Tolstoy
D) Boris Yeltsin

Question 18

Stage ________, in the life of a group, is characterized by conflict and resistance to the group's task and structure.

A) I (forming)
B) II (storming)
C) III (norming)
D) IV (performing)

Question 19

_________ said, "One thing I believe to the fullest is that if you think and achieve as a team, the individual accolades will take care of themselves. Talent wins games, but teamwork and intelligence win championships."

A) Y. A. Tittle
B) Michael Jordan
C) Stan Musial
D) Willie Mayes
E) Gordy Howe

Question 20

If less than ________% of your job is enjoyable, there is a morale problem.

A) 10
B) 20
C) 40
D) 80

Question 21

Organizations must effectively manage five team processes for the team concept to work:

A) Buy in, accountability, learning, infrastructure, partnering
B) Assembly, identification, organization, implementation, disbursement
C) Conflict, collaboration, motivation, understanding, achievement
D) Fact-finding, theorizing, executing, consolidating, learning
E) All of these

Question 22

Characteristics of a high performance team include:

A) A clear, elevating goal
B) Competent team members
C) A collaborative climate
D) Principled leadership
E) All of these

Question 23

Employee training does six important things, including:

A) Builds skills, raises morale
B) Cuts avoidable turnover and absenteeism
C) Raises loyalty, reduces mistakes
D) Increases productivity
E) All of these

Question 24

Rewarding employees for team effort and results is a demonstration of:

A) A true boss
B) A leader as team builder
C) A model employee
D) Corporate tax break

Question 25

Leadership tips for a high morale workplace include:

A) Be enthusiastic
B) Set the example
C) Keep promises
D) Always be fair
E) All of these

Question 26

Which of the following is not a positive role someone would play in building a community?

A) Detail specialist
B) Above it all
C) Encourager
D) Harmonizer

Question 27

Positive group member roles include:

A) Encourager, clarifier, harmonizer
B) Idea generator, ignition key, standard setter
C) Detail specialist
D) All of these
E) None of these

Question 28

The leader as team builder does all of the following except:

A) Shows enthusiasm
B) Admits mistakes and uncertainties
C) Puts others first
D) Takes credit for work done by others

Question 29

Group member roles that reduce group success are:

A) Ego tripper, negative artist
B) Above it all, aggressor
C) Jokester, avoider
D) All of these
E) None of these

Question 30

Recognition techniques that build morale include all but one of the following:

A) Personal thanks
B) Year-end celebration
C) Traveling trophy
D) Money
E) Health insurance

Question 31

A leader can create a high performance team by:

A) Showing enthusiasm for the work of the group
B) Making timely decisions based on group goals
C) Keeping people informed about progress
D) Putting others first and self last
E) All of these

Question 32

How to keep morale high in the leadership ranks includes:

A) Create a one-team attitude
B) Cut red-tape and reduce paper-work
C) Recognize jobs well done
D) Pay sufficient wages based on merit
E) All of these

Question 33

Effective leaders understand that gaining the respect and loyalty of people depends on demonstrating:

A) Mistakes and uncertainties
B) Strict authority
C) Job knowledge and technical skill
D) Favoritism

Question 34

Warren Bennis identifies four principles of effective leadership. These include all but one of the following:

A) Be yourself
B) Hire good people
C) Treat people the way you want to be treated
D) Focus on critical objectives
E) Only spend time on people who can help you

Question 35

_________ is required when people with different styles of problem solving live or work together.

A) Understanding
B) Appreciation
C) Tolerance
D) All of these

Question 36

Research shows that success is enhanced if an organization understands and effectively manages which of the following team processes?

A) Buy in
B) Accountability
C) Learning
D) Infrastructure
E) All of these

Question 37

Fully functioning groups are characterized by:

A) Clear mission, informal atmosphere, lots of discussion
B) Active listening, trust/openness, disagreement is okay
C) Criticism is issue-oriented, never personal
D) Effective leadership, shared values
E) All of these

Question 38

Time tested practices for developing successful teams are:

A) Show enthusiasm, make timely decisions, practice innovation
B) Admit mistakes, be flexible, have persistence
C) Give credit to others, keep people informed, keep promises
D) Put others first and self last
E) All of these

Question 39

The _________ style of problem solving focuses on deeds and actions more than contemplation and theory.

A) Darwin
B) Einstein
C) Socrates
D) Ford

Question 40

All of the following are important questions to ask during team building exercises except:

A) Who are we to blame?
B) What should be our goals?
C) What is our purpose?
D) How should we work together to fulfill our potential?

Question 41

The best human relations policy is for men and women to treat one another with ______, and the conduct of the ________ is critical in this process.

A) suspicion; man
B) distrust; woman
C) respect; leader
D) None of these

Question 42

Proven policies and techniques that have positive effects on employee morale include all of the following except:

A) Introduce a group bonus plan
B) Increase the amount and types of group interaction
C) Assign whole tasks, including preparatory and finishing work
D) Eliminate rewards based on job classification
E) Reduce the number of hierarchical levels
F) Allow workers to determine their own work methods

Question 43

Two potential problems that can reduce work team effectiveness are ______ and ______.

A) Social loafing; groupthink
B) Time; seniority
C) Inexperience; positive reinforcement
D) Risk; rewards

Question 44

The term groupthink was coined by:

A) Carl Jung
B) Harry Levinson
C) Fran Tarkenton
D) William H. Whyte

Question 45

Intrinsic factors that are necessary for a satisfying job include all but one of the following:

A) Variety and challenge
B) Opportunity for decision-making
C) Feedback and learning
D) Wholeness and meaning
E) Job security

Question 46

______ said: "Teamwork is the fuel that allows common people to attain uncommon results."

A) Henry Ford
B) Kurt Lewin
C) Irving Janis
D) Andrew Carnegie

Question 47

Meta analysis shows a ______ relationship between employee morale and ______.

A) Positive; profit, turnover, diversity, growth
B) Negative; retention, performance, communication, teamwork
C) Negative; size, market share, efficiency, innovation
D) Positive; organizational commitment, job performance, organizational citizenship, and retention

Question 48

The Hawthorne studies:

A) Promoted massive industrialization
B) Exploited workers of the 1920s
C) Included reading The Scarlet Letter
D) Analyzed working conditions and work relationships

Question 49

Dimensions of flow include all of the following except:

A) A clear and present purpose distinctly known
B) Immediate feedback on how well one is doing
C) Supreme concentration on the task at hand
D) A sense of growth and being part of some greater endeavor
E) Honor and recognition for work performed

Question 50

______ percent of what is communicated is with words; ______ by sound (or tone); ______ is by body language.

A) 33; 33; 33
B) 7; 38; 55
C) 40; 40; 20
D) None of these

Question 51

The engineers that approved the launching of the Challenger fell victim to which symptom of groupthink?

A) Illusion of invulnerability
B) Rationalization
C) Mindguards
D) All of these

Question 52

Tom Peters writes that all business decisions hinge ultimately on _________; and all business dealings are ________ dealings in the end.

A) money; financial
B) facts; rational
C) power; political
D) relationships; personal

Question 53

Techniques that can be employed to reduce groupthink include:

A) Assign the role of critical evaluator to each group member
B) Leader should adopt an impartial, non-directive stance
C) Include review by uninvolved but knowledgeable outside evaluators
D) After decision is reached, conduct a second-chance discussion to express residual doubts and rethink issues before making final decision
E) All of these

Question 54

Which of the following best describes the leadership characteristics of legendary coaches Alonzo Stagg, Knute Rockne, Joe Paterno, Eddie Robinson, and Paul Bear Bryant?

A) Each coach achieved success by intimidation tactics and by threatening players with poor performance.
B) Each coach had different styles but followed universal principles of leadership that brought out the best performance in their players.
C) Each coach was only passively involved in his team's performance and each achieved success by delegating authority to his assistants.
D) None of these.

Question 55

When people come together to accomplish something, certain questions are on their minds. These include:

A) What is expected of us?
B) How will we work together?
C) What constitutes great performance?
D) How will we be rewarded?
E) All of these

Question 56

Factors that can lead to groupthink include:

A) Pressure to conform to the majority view
B) Group cohesiveness
C) Isolation
D) Stress
E) All of these

Question 57

Extrinsic factors that are important for work satisfaction include all but one of the following:

A) Fair and adequate pay
B) Opportunity and decision-making
C) Job security
D) Benefits
E) Due process

Question 58

Peter Drucker believed all of the following statements except one:

A) Effective leadership can be learned
B) Trust is the glue that binds leaders and followers
C) Leadership is not rank, it is responsibility
D) Leadership style is important

Question 59

In the face of virtuality of work relationships brought on by advances in information technology, the effective leader will follow two principles.

A) refuse to participate in e-mail communication; continue to use traditional means of spoken and written communication.
B) phase out traditional communication methods - fact-to-face, telephone, letters, meetings; phase in electronic communication whenever and wherever possible.
C) maintain high standards of written and spoken communication; take advantage of the speed, convenience and cost of electronic communication while maintaining as much face time as possible.
D) None of these

Question 60

All but one of the following are principles of effective listening that apply in all human relations.

A. capitalize on thought speed
B. listen for ideas
C. reduce emotional deaf spots
D. find an area of interest
E. judge content, not delivery
F. hold your fire
G. work at listening
H. resist distractions
I. hear what is said
J. think before you speak
K. challenge yourself

Question 61

James Collins states teams on the rise address the truth, use evidence-based problem solving, emphasize two-way communication, have a one-team attitude, show mutual respect, are cause-focused, and are:

A) talented
B) experienced
C) learning-centered
D) None of these

Question 62

For most employees, high morale is a predictor of creativity, problem solving, task persistence, co-worker support, and organizational commitment.

Question 63

A team should be:

A) Large enough to provide competencies and perspectives, and small enough to maintain involvement and coordination
B) Used in all problem solving and decision making
C) The method of last resort for making important decisions
D) Formed when a speedy decision is needed
E) None of these

Question 64

Research shows _______ of all employees feel management isn't listening to them.

A) One-forth
B) Two-thirds
C) Ninety percent
D) One-third
E) Fifty percent

Question 65

Peter Drucker identifies responsibilities of leaders to be all but one of the following:

A) Focus on opportunities rather than problems
B) Listen first, speak last
C) Take responsibility for decisions
D) Think and say "we" rather than "I"
E) Know the rules of the game

Question 66

Effective group rules or norms of behavior include all but one of the following:

A) Start and stop meetings on time
B) One person talks at a time
C) Every idea is given a hearing
D) Honesty is the best policy
E) Vote early, vote often

Question 67

The need for cross-cultural and virtual teams has been caused by globalization and the changing nature of work.

Question 68

In "The Real Leadership Lessons of Steve Jobs," Walter Isaacson identified: 1) the package is important; 2) use good wood, even if it doesn't show; and 3) stay hungry, stay foolish.

Question 69

Abraham Lincoln used _______ to stay in touch with the people.

A) Newspaper editorials
B) The telegraph
C) Hearsay and rumor
D) Theater and plays
E) Public opinion baths

Question 70

_______ is a good term used to describe positive and helpful employee behavior; and ________ is a term used to describe negative and harmful employee behavior.

A) Organizational citizenship behavior (OCB); counter productive work behavior (CWB)
B) Low maintenance behavior (LMB); high yield behavior (HYB)
C) Never a problem behavior (NPB); always a problem behavior (APB)
D) Call on me behavior (CMB); not my job behavior (NJB)
E) None of these

Question 71

The ________ rule for team size means ________.

A) Critical mass; size is important
B) Less is more; power comes from a few
C) Democratic; the leader chooses the participants
D) 3 meetings; any problem can be solved with 3 meetings
E) Two pizzas; if a team can't be fed by 2 pizzas, it is too big

Question 72

The four key areas that impact work morale are: the job itself, the work group, management practices, and economic rewards.

Question 73

According to Brad Bird, director of Ratatouille:

A) "Morale and performance are correlated negatively."
B) "Morale is the responsibility of the individual worker."
C) "If you have low morale, for every dollar you spend, you get 25 cents of value. If you have high morale, for every dollar you spend, you get 3 dollars of value, not to mention a beautiful product."
D) "Morale is the responsibility of management."
E) None of these

Question 74

In The Five Dysfunctions of a Team, _______ identifies five dysfunctions that are lethal for team success, including all but one of the following:

A) Avoidance of accountability
B) Inattention to results
C) Lack of commitment
D) Absence of trust
E) Failure to accommodate

Question 75

Nothing demonstrates respect more than a pay raise and new title.

Question 76

Psychologist Kurt Lewin developed _______ as a tool to better understand organizational change.

A) Force Field Analysis
B) Brainstorming
C) Blue Sky Thinking
D) Appreciative inquiry
E) Program review technique

Question 77

Executive coach Marshall Goldsmith identifies the importance of listening as a sign of respect and as a leadership skill.

Question 78

The following business leader said, "There's a temptation in our net worked age to think ideas can be developed by e-mail and ichat. That's crazy. Creativity comes from spontaneous meetings, from random discussions. You run into someone, you ask what they're doing, you say 'wow', and soon you are cooking up all sorts of ideas."

A) Alan Mulally
B) Ann Fudge
C) Indra Nooyi
D) Steve Jobs
E) Herb Kelleher

Question 79

In How to Win Friends and Influence People, Dale Carnegie prescribed all but one of the following principles:

A) Show interest in others
B) Don't be a complainer
C) Study psychology
D) Remember peoples' names
E) Help people feel important

Question 80

Wendy Leebov identifies twelve principles for obtaining good human relations, including all but one of the following:

A) Respect differences
B) Listen to understand
C) Admit mistakes
D) Think positive
E) Use absolute statements