Deck 5: Social Interaction

Question 1

Backstage, people are able to completely drop their role playing and impression management.

Answer 1

False

Question 2

Role distancing creates the impression that we are seriously committed to a given role.

Answer 2

False

Question 3

Interaction based on domination ultimately rests on trust.

Answer 3

False

Question 4

Conflict theories of social interaction stress that some people are able to carry out their will despite resistance.

Question 5

In a cooperative system, efficiency is low.

Question 6

Ethnomethodologists focus on the understandings that precede interaction and are usually unstated.

Question 7

The emotion of disgust is evoked through history quite constantly.

Question 8

Role strain occurs when incompatible role demands are placed on a person in a single status.

Question 9

A cluster of roles attached to a single status is called a role set.

Question 10

Cultural scripts are part of the process of emotional management.

Question 11

People with higher status get fewer laughs.

Question 12

Breaching experiments aim to gather information about extraordinary events and situations.

Question 13

The way people sit in chairs provides the observer with important information, particularly in connection with gender.

Question 14

According to the textbook, "no fail" school policies foster empathy toward students with all skill levels.

Question 15

Teachers, sales clerks, nurses, and flight attendants must be experts in emotional labour.

Question 16

High level of trust is a routine consequence of a fair and competitive society.

Question 17

Laughter is completely spontaneous.

Question 18

Expressions of grief have remained constant through history.

Question 19

North Americans typically try to shift the attention in conversation onto themselves.

Question 20

Status cues provide visual indicators of a person's social position.

Question 21

The commonsense understanding of emotions as natural and spontaneous is quite true.

Question 22

According to the textbook, what is the main cause of empathy?

A)gender
B)religious conviction
C)socialization
D)practice of social interaction

Question 23

Since Cheryl moved from Canada to Scotland for doctoral work, she and her best friend Janet chat online once per week, to keep up with each other's news.What are Cheryl and Janet engaging in?

A)norms
B)emotion labour
C)emotion management
D)social interaction

Question 24

What types of workplaces are the most efficient?

A)domination-based
B)competitive
C)cooperative
D)egalitarian

Question 25

According to the textbook, what purpose do status uses serve in social interaction?

A)gather information to help define the situation
B)activate emotions to help define the situation
C)distract participants from an inappropriate situation
D)compensate for inadvertent back-stage behaviour

Question 26

In recent years, what emotion have people increasingly been called upon to manage?

A)fear
B)joy
C)anger
D)grief

Question 27

According to the textbook, why has people's ability to experience emotions spontaneously and authentically decreased in recent years?

A)because of changes in the economy
B)because cultural scripts have changed
C)because people are socialized differently than in the past
D)because human adaptation has resulted in biochemical changes

Question 28

Police officers rely on nonverbal cues to estimate truthfulness and guilt.This ability cannot be taught.

Question 29

Which sociologist is most likely to agree with Shakespeare's line, "All the world's a stage, and all the men and women merely players"?

A)Mead
B)Goffman
C)Hochschild
D)Garfinkel

Question 30

Lucille and Lisa are recently engaged.Every time Lucille tries to say how she feels about their upcoming wedding, Lisa interrupts her and interjects statements about her terrible work situation.According to Charles Derber, what is Lisa doing?

A)losing the competition for emotional support
B)losing the competition for attention
C)winning the competition for emotional support
D)winning the competition for attention

Question 31

Role conflict occurs when two or more statuses held at the same time place contradictory role demands on a person.

Question 32

Sociological theory of emotions was initially developed by generalizing from the behaviour of which demographic category?

A)children
B)the elderly
C)women
D)men

Question 33

Derber's analysis of conversations is influenced by conflict theory.Which of the following statements best reflects this?

A)Social interaction is influenced by people's level of appropriate socialization.
B)Conversations are socially constructed and individually interpreted.
C)Social interactions involve competition over scarce resources.
D)Conversations involve complex sets of symbols, both verbal and nonverbal.

Question 34

Conflict theory fails to account for many forms of social interaction.

Question 35

What do we call the ability to actualize one's own will even in the face of resistance?

A)authority
B)power
C)rational choice
D)competition

Question 36

When people are in public, they attempt to have others see them as favourably as possible.What is this behaviour called?

A)acting
B)impression management
C)status enforcement
D)dramaturgy

Question 37

Why are humans better language translators than computers?

A)because meaning is context dependent
B)because humans understand more words than do computers
C)because computers are only as knowledgeable as the humans who input data into them
D)because humans translate language through emotions while computers cannot

Question 38

Carlo works at an insurance call centre.A customer calls to place a claim for an Armani suit; he states that the suit was in his luggage during a recent trip and must have been stolen by luggage handlers.The caller has no airline report of the loss and no purchase receipt for the suit.After trying to explain why the claim would not be honoured, Carlo finally yells at the customer and hangs up.What has Carlo failed at?

A)sympathy management
B)sympathy manipulation
C)emotion management
D)emotion labour

Question 39

Which of the following is a culturally appropriate response to the breakup of a long-term love relationship in Canada today?

A)feelings of sadness
B)quickly moving on to another relationship
C)feelings of fear
D)a complete lack of feelings

Question 40

Many young male African-Americans complain of being stopped by police for "driving while black." This experience illustrates degeneration of status cues into which of the following?

A)norms
B)role cues
C)stereotypes
D)values

Question 41

Sarita works as a clerk in a dental office.Her employer expects her to persuade patients to accept inconvenient appointment times, while giving them an impression that they are her first priority.What is Sarita likely to experience?

A)role strain
B)role distancing
C)role conflict
D)role performance

Question 42

According to the textbook, which of the following people is most likely to monopolize a conversation?

A)Alice, a 20-year-old woman, in conversation with Robert, a 30-year-old man
B)Robert, a 30-year-old man, in conversation with Alice, a 20-year-old woman
C)a child, in conversation with an adult
D)an adult, in conversation with a child

Question 43

Niamh is a waitress.She is serving lunch to customers when one of them asks, "Why don't you smile, honey?" What is the customer demanding from Niamh?

A)role making
B)role management
C)emotion labour
D)emotion management

Question 44

Khalil holds the door open for another university student, who is following closely behind him and carrying a large stack of books.What is Kahlil engaged in?

A)playing a role
B)following a norm
C)recognizing a status
D)managing his emotions

Question 45

Sabrina is a blues musician, a lawyer, a mother, and a Buddhist.What is each of these things known as?

A)a role
B)a status
C)a context
D)a norm

Question 46

Sabrina is a blues musician, a lawyer, a mother, and a Buddhist.What are these things, taken together, known as?

A)a role collection
B)a stratification system
C)a mesostructure
D)a status set

Question 47

Which of the following modes of interaction is characterized by a medium level of inequality?

A)domination
B)competition
C)cooperation
D)altruism

Question 48

Pat is annoyed with those who stand on the left, rather than the right, side on escalators in shopping malls.Sam is not.How does Sam define the social context of a shopping mall?

A)as tight
B)as loose
C)as productive
D)as symbolic

Question 49

Doctors at the hospital typically wear white lab coats and carry stethoscopes around their necks.What do sociologists call these things?

A)role sets
B)status cues
C)role performance
D)cultural scripts

Question 50

Every time Rachel gets together for coffee with Mike, he talks only about himself and ignores any attempts she makes to talk about her own situation.What is likely to happen to this pair of friends?

A)They will continue being friends because Rachel will ignore her need for attention.
B)They will continue being friends because Mike will realize that he is being unfair.
C)They will cease being friends because Rachel's need for attention continues to be unmet.
D)They will cease being friends because Mike will need a new audience to give him the attention he craves.

Question 51

Which of the following situations during a first date is least likely to lead to a second date?

A)both people agree on which film to see on the first date
B)one person decides which film they will see on the first date
C)both people are careful to speak about the same amount of time
D)one person speaks nearly all the time

Question 52

Which theory focuses on the role that gender plays in structuring social interactions?

A)symbolic interactionism
B)ethnomethodology
C)conflict theory
D)feminism

Question 53

A person is a unique individual whose uniqueness is captured in his or her "personality." Which of the following theories of social interaction is most likely to assign "personality" importance?

A)conflict theory
B)feminist theory
C)structural-functional theory
D)symbolic-interactionist theory

Question 54

Which theory focuses on the interpretation and negotiation of meaning in social interactions?

A)symbolic interactionism
B)ethnomethodology
C)conflict theory
D)feminism

Question 55

According to the textbook, which of the following is the conventional "feminine" body language meant to achieve?

A)occupation of minimal space
B)maximal height
C)the lightest colouring
D)the brightest colouring

Question 56

According to the textbook, which of the following people is most likely to be the one who laughs more in a conversation?

A)Alice, a 20-year-old woman, in conversation with Robert, a 30-year-old man
B)Robert, a 30-year-old man, in conversation with Alice, a 20-year-old woman
C)a child, in conversation with an adult
D)an adult, in conversation with a child

Question 57

Role strain is to status as role conflict is to which of the following?

A)role set
B)role organization
C)status set
D)status organization

Question 58

According to the textbook, which of the following categories shows the lowest level of empathy?

A)women
B)the poor
C)the elderly
D)Generation Me

Question 59

Damien smiles and greets passengers as they board the aircraft on which he is employed as a flight attendant.When an elderly person passes him, he looks at his co-workers and rolls his eyes.What do his smiles and friendly greetings exemplify?

A)role management
B)emotion management
C)front-stage behaviour
D)back-stage behaviour

Question 60

Larry and Kris are commonly seen standing close together, almost but not quite touching.As seen through North American eyes, what is their relationship most likely to be?

A)lovers
B)friends
C)acquaintances
D)strangers

Question 61

Daniel and Sukumar are talking about where one can find the best deal on a brand of very expensive shoes.However, whenever Sukumar talks, Daniel either responds with "hmmmm" or does not respond at all, and then gives his opinion of the best stores.What is Daniel doing?

A)He is attempting to be a good listener.
B)He is attempting to shift the conversation to another topic.
C)He is attempting to shift the conversation to himself.
D)He is attempting to provide emotional support.

Question 62

What caused participants in the We Live in Public experiment to behave outrageously?

A)inability to retreat from a role
B)acting inability
C)exhibitionism
D)anonymity

Question 63

According to the textbook, which of the following best describes what most social interaction typically involves?

A)verbal messages
B)nonverbal messages
C)both nonverbal and verbal messages
D)verbal, nonverbal, and spiritual messages

Question 64

Which of the following theorists is well known for his work on ethnomethodology?

A)Charles Derber
B)Erving Goffman
C)Harold Garfinkel
D)George Herbert Mead

Question 65

Carol works as a general floor manager in a high-end restaurant, ensuring that all customers are happy with the service and content by the end of their meals.What is she engaged in?

A)emotion management
B)emotion distancing
C)emotion labour
D)emotion displacement

Question 66

What does Charles Derber's research conclude about conversations among North Americans?

A)They subtly try to steer conversations toward others.
B)They subtly try to steer conversations toward themselves.
C)They aggressively try to steer conversations toward others.
D)They aggressively try to steer conversations toward themselves.

Question 67

According to the textbook, when are grief responses to a child's death most likely to be intense and long lasting?

A)when life expectancy is high and infant mortality is low
B)when life expectancy is low and infant mortality is high
C)when both life expectancy and infant mortality are high
D)when both life expectancy and infant mortality are low

Question 68

Judith and Callie are roommates.At what level of social life do their interactions take place?

A)the microstructural level
B)the mesostructural level
C)the macrostructural level
D)the global level

Question 69

Matthew decides to try an experiment to see how people react when he walks beside them, slowing his pace when they do and speeding up when they do.What is likely to be a common reaction to Matthew's experiment?

A)The person he is walking beside will give him strange looks and ask him what he is doing.
B)The person will not even notice what Matthew is doing.
C)The person he is walking beside will begin to mimic his behaviour.
D)The person will stop walking altogether, then turn and walk in the opposite direction.

Question 70

What is the sociological term for the visual signs that give information about a person's social position?

A)stereotypes
B)front-stage props
C)ethnomethodological markers
D)status cues

Question 71

Which of the following statements reflects a feminist sociologist's perspective on emotions?

A)They are uncontrollable.
B)They are irrational.
C)Their importance is overrated.
D)They follow cultural scripts.

Question 72

Which of the following changes had the greatest influence on anger control in family life?

A)political revolutions
B)industrialization
C)scientific revolution
D)Protestant Reformation

Question 73

Patrick is riding the elevator to his apartment when he hears a noise and then notices a foul smell being emitted from a fellow passenger.He does not say anything, but quietly holds his breath until they reach his floor, where he smiles and nods respectfully at the person and steps off the elevator.What is Patrick engaging in?

A)impression management
B)civil inattention
C)role distancing
D)rational choice

Question 74

Which theory focuses on competition for valued resources as a means for structuring social interactions?

A)symbolic interactionism
B)ethnomethodology
C)conflict theory
D)feminism

Question 75

According to the textbook, which of the following people is likely to be the one who interrupts more in a conversation?

A)Alice, a 20-year-old woman, in conversation with Robert, a 30-year-old man
B)Robert, a 30-year-old man, in conversation with Alice, a 20-year-old woman
C)a child, in conversation with an adult
D)an adult, in conversation with a child

Question 76

Matthew decides to try an experiment to see how people react when he walks beside them, slowing his pace when they do and speeding up when they do.What kind of experiment is he engaged in?

A)a dramaturgical one
B)a breaching one
C)an anomic one
D)an impression management one

Question 77

Sitting beside Benjamin at the cinema on their third date, Shoshanna feels the overwhelming urge to kiss him but instead waits for him to make the first move.Which of the following is she doing?

A)role-playing
B)role-making
C)role-denying
D)role-developing

Question 78

When police stop people in their cars for "driving while black," what would sociologists argue has happened with the social cue of skin colour?

A)It has become a dangerous stereotype.
B)It has become a useful indicator of criminal behaviour.
C)It has become a useful tool for people wanting to manage impressions of themselves.
D)It has turned into emotional labour for police officers.

Question 79

How does emotion management work?

A)People create a less volatile character in their minds and then play the role of that character.
B)People obey conventional "feeling rules" about what is appropriate in a given situation.
C)People bring their back-stage behaviour to the front stage.
D)People rationally select a non-emotional response.

Question 80

According to the textbook, what do "status subordinates" typically do with their emotions?

A)become immersed in them
B)highlight them
C)ignore them
D)control them