Deck 9: Communicating in Organizations

Question 1

The metaphor used to explain the communication process model is that information is like fruit on a tree that needs to be carefully picked.

Answer 1

False

Question 2

The introduction of e-mail in organizations tends to increase the volume of communication.

Answer 2

True

Question 3

The encoding and decoding process is enhanced when both parties have similar "passbooks."

Answer 3

False

Question 4

In order to communicate more effectively people should avoid relying on "codebooks."

Question 5

One limitation of e-mail is that both sender and receiver need to coordinate the communication session.

Question 6

E-mail removes problems of social status in the communication process.

Question 7

E-mail is no longer the medium of choice in most workplaces.

Question 8

One function of communication is to change behaviour.

Question 9

Codebooks are symbols used to convey message content, whereas mental models are knowledge structures of the communication setting.

Question 10

Effective communication potentially improves knowledge management and decision making.

Question 11

One reason that people communicate with each other is to fulfill their drive to bond

Question 12

According to the communication process model, communication begins with encoding the message, then sending it.

Question 13

People who experience social isolation are more susceptible to physical and mental illnesses

Question 14

The effectiveness of the encoding-decoding process is dependent on the sender and receiver's motivation and ability to use the selected communication channel.

Question 15

One function of communication is to change behaviour.

Question 16

There are two main types of communication channels:

Question 17

Intended feedback is encoded, transmitted, received, and decoded from the receiver to the sender of the original message.

Question 18

In the communication process model, encoding the message refers to the first step in the process.

Question 19

People who use assertive speech are judged to be less competent and more combative by negotiation counterparts.

Question 20

Communication aids employee well-being

Question 21

Emotional contagion represents nonconscious behaviour.

Question 22

Italy was the first country in the world to pass "Right to Disconnect" laws.

Question 23

France is the first country in the world to pass legislation requiring employers with more than 50 workers to create a policy stipulating hours when staff should not send or answer work emails.

Question 24

E-mail is an inefficient medium for communicating in ambiguous, complex, and novel situations.

Question 25

Nonverbal communication is less rule-bound than is verbal communication.

Question 26

Emotional contagion fulfils our drive to bond with others.

Question 27

E-mail is usually developed and sent so quickly that it increases the risk of transmitting an emotionally charged message before the sender has time to reconsider sending the message.

Question 28

Some employees use ''emoticons'' in electronic mail messages to clarify the emotional meaning of their messages.

Question 29

Most information is communicated verbally rather than nonverbally in quiet settings.

Question 30

One of the main problems with social networking is that it is now a more popular medium than e-mail in work organizations.

Question 31

Mimicking the nonverbal behaviours of other people seems to help us receive the emotional experience of the people we mimic.

Question 32

Social acceptance refers to how well the communication is approved and supported by the organization.

Question 33

Companies have been reluctant to introduce communications tools such as social media.

Question 34

Twitter and Facebook are two examples of social media.

Question 35

One advantage of e-mail is that it is very easy to interpret the emotional tone of the sender's message.

Question 36

Mimicking the sender's behaviour is considered rude in North America.

Question 37

Wikis can provide common space for collaborative content development

Question 38

Mimicking the sender's behaviour is a central part of emotional contagion.

Question 39

E-mail is a very good medium for communicating emotions

Question 40

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Question 41

Omitting and buffering strategies help employees to reduce the amount of information they must process (i.e. information load).

Question 42

The social presence effect occurs when the sender and receiver are sensitized to their relative status during the communication process.

Question 43

Filtering and jargon are two types of noise in the communication process

Question 44

It is recommended that we use lean media when the communication situation is nonroutine and ambiguous.

Question 45

Spoken communication is more persuasive than e-mails and other forms of written communication.

Question 46

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

Question 47

Multi-communicating is possible because of the reduced sensory demand for most forms of computer-mediated communication.

Question 48

Written messages have the advantage of presenting more technical detail than can occur through conversation.

Question 49

Media richness refers to the financial cost of using the medium relative to its frequency of use in the organization.

Question 50

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

Question 51

Ambiguous language is sometimes necessary to describe situations or concepts that are ill-defined or lack agreement between sender and receiver.

Question 52

Employees increase their information-processing capacity by temporarily reading faster and scanning documents.

Question 53

When sending a message, the choice of medium also communicates information from the sender to receiver.

Question 54

Face-to-face interaction has higher media richness than a telephone conversation.

Question 55

Filtering is less likely to occur when corporate leaders create a "culture of candour."

Question 56

One social acceptance factor is the symbolic meaning of a channel to convey a message.

Question 57

People are persuaded more under conditions of high social presence than low social presence.

Question 58

Empathy, emotional contagion, and anger are three types of noise in the communication process.

Question 59

People experienced with a particular communication medium can "push" the amount of media richness normally possible through that information channel.

Question 60

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Question 61

The three components of listening are encoding, decoding, and interpreting

Question 62

One problem in communication between men and women is that most women don't know how to engage in ''report talk''.

Question 63

The responding stage of active listening includes showing interest and clarifying the message.

Question 64

When working in Brazil, colleagues expect you to be silent for several seconds after the other person has spoken before beginning your reply.

Question 65

Research has found that women are generally more sensitive than are men to nonverbal communication.

Question 66

When communicating with another person, you should avoid repeating your message in different ways.

Question 67

Management by walking around potentially minimizes the problem of filtering in the communication process.

Question 68

Shaking one's head from side to side is universally understood to mean "No."

Question 69

In Japan, shared understanding is demonstrated without using words.

Question 70

In grapevine communication, most employees serve as both sender and receiver.

Question 71

If you have to communicate negative information, the other person is more likely to listen if you focus on the problem rather than the person.

Question 72

Wikis are collaborative web spaces in which anyone in the group can write, edit, or remove material from the site.

Question 73

One advantage of e-zines is that stories are longer than those typically found in hard-copy company magazines.

Question 74

The sensing stage of active listening includes empathizing and organizing information.

Question 75

Active listeners constantly cycle through the three components of listening.

Question 76

Language differences represent one of the most obvious cross-cultural communications challenges.

Question 77

Researchers suggest that open-office designs potentially reduce employee stress, because their sense of isolation is reduced.

Question 78

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employees' need for privacy.

Question 79

A workspace characterized by "hoteling," describes an environment where employees book workstations or meeting rooms, as opposed to being assigned dedicated individual offices.

Question 80

Management by walking around occurs whenever senior executives get out of their offices and communicate face-to-face with employees.