Deck 4: Time and Stress Managementorganizational Skills

Question 1

Appropriate items for a woman's work wardrobe include:

A) Closed-toe shoes
B) Blazers
C) Solid-colored skirts
D) All of the above
E) None of the above

Answer 1

D

Question 2

Overstated fingernail polish and nail art is acceptable at work:

A) If it is in holiday style
B) Any day of the year
C) If it is for a special occasion
D) None of the above

Answer 2

D

Question 3

At work, men should:

A) Match socks to shoes or pants
B) Tuck in shirts
C) Wear clothes that fit appropriately
D) All of the above
E) None of the above

Answer 3

D

Question 4

Dress tips for women at work include:

A) Wearing understated and minimum jewelry
B) Wearing shoes in good condition
C) Wearing hair in a natural color
D) All of the above
E) None of the above

Question 5

In a professional office environment:

A) Jewelry should not draw attention
B) Nose rings should not be worn
C) Body jewelry should not be visible
D) All of the above
E) None of the above

Question 6

Appropriate men's attire in a professional workplace includes:

A) Baggy pants and T-shirts
B) Jeans and polo shirts
C) Dress slacks, dress shirts, and ties
D) All of the above

Question 7

Having the attitude of an executive at the workplace is referred to as:

A) Ethics
B) Professionalism
C) Executive presence
D) All of the above
E) None of the above

Question 8

Dress tips for men at work include:

A) Wear polo shirts untucked
B) Shave off all facial hair
C) Clean and well-groomed hands
D) All of the above
E) None of the above

Question 9

Which of the following are not appropriate for a professional work setting?

A) Tennis shoes
B) Sweat pants
C) Expensive flip flops
D) All of the above
E) None of the above

Question 10

The majority of first impressions are made through your:

A) Speaking ability
B) Contacts
C) Visual appearance
D) All of the above
E) None of the above

Question 11

When choosing clothing for work, opt for:

A) Fashion trends
B) Properly fitting clothing
C) Suggestive clothing
D) All of the above
E) None of the above

Question 12

When preparing to go to work, a woman should:

A) Shower daily
B) Always wear a dress
C) Wear heavy perfume
D) All of the above
E) None of the above

Question 13

In an office setting, you do not need to worry about tattoos as long as:

A) You don't have too many
B) They are small
C) They are not offensive
D) All of the above
E) None of the above

Question 14

The basic rule of thumb for dressing at work is:

A) Dress like your coworkers
B) Check the fashion magazines
C) Dress one position higher than your current position
D) All of the above
E) None of the above

Question 15

Appropriate items for a man's work wardrobe include:

A) T-shirts
B) Sandals
C) Dark slacks
D) All of the above
E) None of the above

Question 16

An individual's maturity and the importance the individual places on his or her job is reflected in the way he or she:

A) Behaves at work
B) Dresses at work
C) Both A and B
D) None of the above

Question 17

You are expected to display professional behavior at work in the following areas:

A) Attire
B) Technology usage
C) Social etiquette
D) All of the above
E) None of the above

Question 18

Entry-level positions:

A) Provide endless learning opportunities regarding social behavior
B) Do not require extensive knowledge or use of business etiquette
C) Are often excused if they lack knowledge of basic workplace behavior
D) All of the above

Question 19

An employee dress code is a:

A) Suggested guideline for dressing at work
B) Formal policy
C) Both A and B
D) None of the above

Question 20

A workplace dress code may address:

A) Jewelry
B) Required attire
C) Hairstyles
D) All of the above
E) None of the above

Question 21

Rules of thumb regarding dining etiquette include:

A) If your cell phone rings, excuse yourself from the table
B) After pouring your water, offer to pour everyone else's water
C) Eat only chicken legs with your fingers
D) None of the above

Question 22

When leaving a telephone message:

A) Speak clearly and slowly
B) State your name and return phone number twice in the message
C) Messages should be brief
D) All of the above

Question 23

A proper handshake:

A) Should always be initiated by the more "senior" person
B) Conveys self-confidence and professionalism
C) Should include a hard squeeze of the other person's hand
D) All of the above

Question 24

A standard of social behavior is called:

A) Policy
B) Culture
C) Etiquette
D) None of the above

Question 25

Thank-you notes should be sent only when:

A) You receive a gift valued at $20 or more
B) Someone has spent money on you
C) Both A and B
D) None of the above

Question 26

When you are introducing two people who don't know each other:

A) First introduce a man to a woman
B) Let them tell each other their names
C) First introduce the most-important person to the least-important person
D) None of the above

Question 27

If you see a stranger in the hallway at work:

A) Ignore the person
B) Always stop and introduce yourself
C) Make eye contact and smile
D) None of the above

Question 28

A good handshake will convey:

A) Importance
B) Strength
C) Confidence
D) All of the above

Question 29

When dining in a business situation:

A) It is acceptable to begin eating as soon as your food is served to you
B) If you leave your seat during a meal, always place your napkin on your chair
C) It is acceptable to use your fingers if your main course can be eaten without utensils
D) None of the above

Question 30

When dining with business partners and your meal arrives:

A) Start eating, but make sure you keep talking to the other people
B) Do not begin eating until everyone at your table has been served
C) Only eat a small amount until all others are served
D) None of the above

Question 31

When you attend a social function:

A) Hold you plate with both hands at all times
B) Refrain or limit the consumption of alcohol
C) Fill up on hors d'oeuvres
D) All of the above
E) None of the above

Question 32

When shaking hands:

A) Discretely wipe your palms if they are sweaty
B) Do not pat the other person's hand
C) Do not squeeze the other person's hand too firmly
D) All of the above.

Question 33

An RSVP is:

A) Normally a suggestion, not required behavior
B) A French term asking you to respond to an invitation
C) Both A and B
D) None of the above

Question 34

In regard to ear/body rings:

A) Nose rings are appropriate for work if tasteful
B) Three earrings worn on each ear is acceptable
C) Both A and B
D) None of the above

Question 35

A day when companies relax their dress code is referred to as:

A) A holiday
B) Casual workdays
C) Dress-down day
D) None of the above

Question 36

Casual workdays are:

A) A good time to wear flip flops
B) Good days to express your personal fashion style (suggestive, punk, etc.)
C) Opportunities to wear jewelry that you wouldn't normally wear to work
D) None of the above

Question 37

Visible tattoos at work:

A) May be a violation of company policy
B) Are difficult to conceal and painful to remove
C) May be offensive to some individuals
D) All of the above

Question 38

When scheduling an appointment:

A) State the desired appointment time
B) State your name
C) Let the individual know the purpose of the meeting
D) All of the above

Question 39

When you are exercising manners, respect, and consideration toward others, you are displaying:

A) Courtesy
B) Culture
C) Social graces
D) All of the above

Question 40

Make it a habit to write a thank-you note when someone:

A) Agrees to be a job reference
B) Gives you a gift
C) Does something for you that takes more than five minutes
D) All of the above

Question 41

When answering a phone call:

A) Tell others to leave your work area
B) Leave an individual on hold until you finish communicating with the individual in your work area
C) Answer on the third ring
D) None of the above

Question 42

Your appearance should be viewed as a frame to your desired image.

Question 43

When utilizing a speakerphone at work:

A) It is acceptable to make small noises that may or may not be heard by those on the other end of the communication line
B) It is not necessary to introduce other participants who are in the room with you
C) Only use it when you are alone
D) None of the above

Question 44

Women should not wear skirts above the knee in the professional workplace.

Question 45

The more professional you dress, the more professional you tend to behave.

Question 46

Appearance does not have an impact on how you perform at work.

Question 47

Basic rules for the appropriate use of mobile communication devices during business include:

A) Leaving the devices in your pocket during a meeting to lower the volume of the alert tone
B) Turning off your communication device when you are attending a meeting
C) Answering your device quickly and quietly if it alerts during a meeting and letting the caller know you cannot talk
D) All of the above

Question 48

If you are anticipating an important call/message during a business meeting:

A) You should never take a call/message during a business meeting
B) If possible, inform all in attendance of the situation
C) If possible, inform the leader of the meeting of the situation
D) None of the above

Question 49

Basic etiquette to keep in mind while at work includes:

A) Putting others first
B) Not dominating a conversation
C) Knocking before entering an office
D) All of the above
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.

Question 50

Text message etiquette:

A) Makes it acceptable to use improper spelling and grammar for brief messages
B) Makes it acceptable to use text slang, text shorthand, and acronyms
C) Makes it acceptable to discreetly text while with others
D) None of the above

Question 51

Always dress in current trends when dressing professionally.

Question 52

Your maturity is reflected in the way you behave at work.

Question 53

One of the biggest concerns employers have when hiring is the employee's lack of knowledge about basic workplace behavior.

Question 54

When using e-mail at work:

A) Emoticons are acceptable as long as you do not include more than one in each e-mail message
B) You may exclude a subject line if you are sending a message to your boss
C) You may ignore a message if it is not important to you
D) None of the above

Question 55

Most organizations do not have policies about dress at work.

Question 56

You should not dress in current fashion trends when dressing professionally.

Question 57

Executive presence is a term used when the CEO is present in your work area.

Question 58

One of the first steps toward determining appropriate attire for work is identifying your company's dress code.

Question 59

The way you look and behave is a reflection of the organization for which your work.

Question 60

Men should not have beards in the professional workplace.

Question 61

When choosing clothes for your work wardrobe, make your selection based on fit and comfort.

Question 62

On casual dress days it is acceptable to wear any clothing, including torn jeans if they are in style.

Question 63

Your work wardrobe should only consist of suits.

Question 64

A daily element of business is making and keeping appointments.

Question 65

Jewelry that makes noise is acceptable to wear to a professional workplace.

Question 66

Shoes should be in good condition, which means that you should replace them every two months.

Question 67

If you accidentally burp while dining, laugh out loud and continue eating.

Question 68

In an office setting, more than two earrings worn on each ear is considered unprofessional.

Question 69

If you are putting others' needs before your own, you are showing respect.

Question 70

When dining, always place your napkin on your lap as soon as you are seated.

Question 71

Some offices will allow jeans on a day when casual dress is allowed.

Question 72

Respect is defined as holding someone in high regard.

Question 73

Nose rings and tongue rings should not be worn in the professional workplace.

Question 74

No matter what the current fashion trends are, undergarments should not be visible at work.

Question 75

With a handshake you do not have to worry about making eye contact.

Question 76

If you run late to an appointment, call and let the other party know you are running late.

Question 77

When invited to special company functions, follow the basic head-to-toe tips for dress.

Question 78

With the exception of casual workdays, jeans are inappropriate in a professional office.

Question 79

A woman's work outfit should be a reflection of her style and personality-within reason.

Question 80

One of the biggest wardrobe blunders that a person can make is to wear clothes that are not clean and/or pressed.