Deck 11: Teamwork, Motivation, and Leadership

Question 1

________ is the extra excitement that occurs when people are truly working together as a team.

A) Leadership
B) Synergy
C) Spark
D) None of the above

Answer 1

B

Question 2

In the ________ stage of team development, team members accept other members and overcome conflict.

A) Acceptance
B) Norming
C) Performing
D) Storming

Answer 2

B

Question 3

________ teams are comprised of individuals who get together outside of the formal organizational structure to accomplish a goal.

A) Semiformal
B) Multifunctional
C) Informal
D) Functional

Answer 3

C

Question 4

Formal teams include:

A) Functional and cross-functional
B) Functional and dysfunctional
C) Functional and multifunctional
D) None of the above

Question 5

During the performing stage:

A) Every member finally accepts all others
B) The team has finally completed the task
C) The team works on accomplishing the team goals
D) None of the above

Question 6

A ________ is two or more people taking responsibility and ownership for a goal.

A) Group
B) Company
C) Team
D) Department

Question 7

In the ________ stage of team development, team members begin working on the team task.

A) Performing
B) Adoption
C) Working
D) Norming

Question 8

In a team situation, you are accountable to:

A) Yourself
B) Your boss
C) Your team members
D) All of the above

Question 9

The two primary types of teams are:

A) Formal and informal
B) Informal and functional
C) Formal and functional
D) None of the above

Question 10

________ teams are comprised of individuals from different departments.

A) Multifunctional
B) Functional
C) Crossfunctional
D) Dysfunctional

Question 11

In the ________ stage of team development, the team has completed the task and brings closure to the project.

A) Adjourning
B) Finale
C) Closing
D) Ending

Question 12

A good team member is one who:

A) Does his or her job in a manner that is productive toward the end goal
B) Focuses exclusively on the objectives and team goal
C) Both A and B
D) None of the above

Question 13

In the ________ stage of team development, team members are initially meeting and forming opinions about fellow team members.

A) Norming
B) Opening
C) Forming
D) Staging

Question 14

________ and a willingness to lead are what make employees valuable to a team.

A) Determination
B) A strong drive
C) Good people skills
D) Aggressiveness

Question 15

________ teams are comprised of individuals from the same department.

A) Multifunctional
B) Dysfunctional
C) Functional
D) Cross-functional

Question 16

In the ________ stage of team development, some team members begin to have conflict with other members.

A) Storming
B) Opening
C) Conflict
D) Anger

Question 17

Three of the five stages of team development are:

A) Forming, storming, and performing
B) Forming, norming, and closing
C) Storming, staging, and closing
D) Storming, staging, and performing

Question 18

A ________ is one or more people assigned to reaching a goal.

A) Team
B) Department
C) Group
D) Company

Question 19

When serving on a team with someone you don't like:

A) Behave in a professional manner
B) Warn others on the team that the two of you do not get along
C) Request to be assigned to another team
D) Confront the individual

Question 20

Good human relations is all about:

A) Attitude and getting along with others
B) Motivating others
C) Learning to be a leader
D) None of the above

Question 21

The first item needed to be agreed upon in a team presentation is the:

A) Goal
B) Responsibility of each team member
C) Outline
D) None of the above

Question 22

The parliamentary procedures of a meeting follow:

A) The meeting chair's rules
B) Robert's Rules of Order
C) Company policy
D) None of the above

Question 23

Each team member must:

A) Focus on the team goal
B) Have individual responsibilities to the team
C) Participate, share with, and support the team
D) All of the above

Question 24

________ is a key element of effective teamwork.

A) Aggressiveness
B) Skill
C) Leadership
D) All of the above

Question 25

Good team members are:

A) Fast, aggressive, and good communicators
B) Trustworthy, fast, and effective
C) Trustworthy, efficient, and good communicators
D) Trustworthy, aggressive, and good communicators

Question 26

If a team make a wrong decision:

A) Let the team member that made the decision know he or she was wrong
B) Do not place blame
C) Both A and B
D) None of the above

Question 27

________ is a way of identifying alternatives to a problem while withholding judgment.

A) Brain-teaming
B) Brainstorming
C) Symantics
D) Synetics

Question 28

If a team makes a decision that you do not agree with:

A) If a team makes a decision that you do not agree with:
B) Do not assist the team with its poor decision
C) Demand that team members follow your lead
D) None of the above

Question 29

When dealing with team conflict, do not allow one team member to:

A) Quit the team
B) Ruin the synergy of the team
C) Run the team
D) Resolve the conflict

Question 30

When dealing with a poor team member:

A) Remain calm and logical in identifying a resolution
B) Confidentially speak with the team member to discuss the conflict
C) Not allow the negative member to negatively affect the team
D) All of the above

Question 31

Teams set goals so that they DO NOT:

A) Agree on the team's purpose
B) Waste time and money
C) Both A and B
D) None of the above

Question 32

Each activity you perform for your team should:

A) Meet your personal objective and goal
B) Meet the objectives of your customers
C) Meet the quality standards of your customers
D) Support the team's objective and goal

Question 33

An outline of a major topic and activities to be addressed at a meeting is:

A) An agenda
B) Presentation
C) Minutes
D) All of the above

Question 34

Brainstorming is:

A) A way of identifying alternatives to a problem
B) A common method of problem-solving
C) Often criticized because it is slow and prevents all members from participation
D) All of the above

Question 35

If you do not agree with your team's objectives:

A) Speak up and persuade the team that your objectives are better
B) Quit the team
C) Remain quiet and continue serving on the team
D) None of the above

Question 36

In a meeting, if you are the meeting chair person, your assistant would sit:

A) Any where
B) To the left of you
C) Across from you
D) To the right of you

Question 37

An effective team member is able to:

A) Gracefully pull poor performers off the team
B) Ignore poor performance
C) Work with everyone on a team
D) All of the above

Question 38

If you are a member of a team that is filled with conflict:

A) Attempt to resolve the conflict in a positive, respectful manner
B) Immediately kick the problem member off the team, then move on
C) Ignore the conflict and focus on the team goals
D) Immediately notify your boss

Question 39

A good team member is one who does his or her job in a ________ manner.

A) Open
B) Productive
C) Fast
D) Aggressive

Question 40

A common form of team interaction and workplace communication is:

A) A phone call to a customer
B) A social workplace event
C) A meeting
D) None of the above

Question 41

An event that would affect employees in the "safety" level of Maslow's hierarchy includes:

A) A cancelled vacation
B) Recent layoffs
C) A cancelled company picnic
D) A salary freeze

Question 42

Self-actualization needs include:

A) Titles and awards
B) Job security
C) Workplace relationships
D) Assisting others in meeting their needs

Question 43

Physiological needs include:

A) Titles and awards
B) Workplace relationships
C) Job security
D) Basic wages

Question 44

________ is the process of one person guiding one or more individuals toward a specific goal.

A) Communication
B) Motivation
C) Teamwork
D) Leadership

Question 45

Key elements to serving on a team include:

A) Accountability
B) Communication
C) Participation and sharing
D) All of the above

Question 46

Safety needs include:

A) Job security
B) Titles and awards
C) Workplace relationships
D) Basic wages

Question 47

Signs of job burnout include:

A) Theft, gossip, and poor quality
B) Frequent tardiness or absence
C) Clock-watching and being easily distracted
D) All of the above

Question 48

Esteem needs include:

A) Wages
B) Job security
C) Titles and awards
D) Workplace relationships

Question 49

________ created a hierarchy of needs theory.

A) Fredrick Taylor
B) B. F. Skinner
C) Frederick Hertzberg
D) Abraham Maslow

Question 50

________ is an internal drive that causes people to behave a certain way to meet a need.

A) Communication
B) Motivation
C) Quality
D) Leadership

Question 51

Lowest-level of needs include:

A) Physiological, safety, and esteem
B) Social, safety, and actualization
C) Physiological, esteem, and actualization
D) Physiological and safety

Question 52

Social needs include:

A) Workplace relationships
B) Job security
C) Basic wages
D) Titles and awards

Question 53

Making assumptions about what fellow team members think is a:

A) Sign of poor synergy and good communication
B) Common cause of group conflict
C) Sign of good synergy and communication
D) Common cause of team success

Question 54

An event that affects the "social" need of Maslow's hierarchy includes:

A) Securing a full-time job
B) Receiving a promotion
C) Assisting a coworker
D) Working closely with a coworker

Question 55

Trust and respect:

A) Are earned
B) Are elements of ineffective teams
C) Are the same
D) All of the above

Question 56

Maslow's theory is used today to explain:

A) Why employees dislike work
B) How best to pay employees
C) What motivates employees
D) None of the above

Question 57

________ is a desire to no longer work.

A) Job burnout
B) Depression
C) Stress
D) None of the above

Question 58

The ________ states that throughout a person's lifetime, as his or her lower needs are met, he or she will move up a pyramid until self-actualization is achieved.

A) Five-needs theory
B) Self-actualization theory
C) Hierarchy of needs theory
D) None of the above

Question 59

Motivation comes from:

A) The company's culture
B) The immediate boss/supervisor
C) Within an individual
D) The company's leadership

Question 60

Leaders motivate others:

A) Through their legitimate power
B) Through relationships
C) By their actions
D) All of the above

Question 61

Effective leaders:

A) Have excellent communication skills
B) Stand out from others
C) Earn the trust of others
D) All of the above

Question 62

In regard to leadership:

A) Not all managers are leaders
B) All leaders are managers
C) All bosses are leaders
D) Leaders delegate all work

Question 63

A boss who is NOT a leader will:

A) Show others mutual respect
B) Order others to do whatever jobs need to get done
C) Teach others how to get a job done
D) Guide and motivate

Question 64

Teams should strive toward creating synergy.

Question 65

There are four stages of team development.

Question 66

A leader who allows team members to make decisions without input is:

A) Republic
B) Autocratic
C) Democratic
D) None of the above

Question 67

Formal teams include functional and dysfunctional teams.

Question 68

Signs of job burnout include:

A) Listening to workplace gossip
B) Being a perfectionist a work
C) Continual complaining
D) Coming to work early

Question 69

A leader who makes decisions without input from others is:

A) Republic
B) Autocratic
C) Democratic
D) None of the above

Question 70

The three primary leadership styles are:

A) Democratic, republic, laissez-faire
B) Autocratic, democratic, republic
C) Laissez-faire, autocratic, democratic
D) None of the above

Question 71

Successful employees:

A) Think and act like leaders
B) Continuously learn new skills
C) Be prepared to lead at all times
D) All of the above
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.

Question 72

The two major types of teams are formal and informal.

Question 73

Workplace relationships are based on:

A) Mutual respect
B) Trust
C) Professionalism
D) All of the above

Question 74

A team occurs when each member takes responsibility for reaching a goal.

Question 75

A good leader knows:

A) When to quit
B) Who to trust
C) It all
D) When to follow

Question 76

Leaders need to know how to:

A) Teach others
B) Empower others
C) Mentor others
D) All of the above

Question 77

A leader who makes decisions based on input from others is:

A) Republic
B) Democratic
C) Autocratic
D) None of the above

Question 78

The first stage of team performance is the storming stage.

Question 79

Synergy is the extra excitement that occurs when people are not working together.

Question 80

Effective leaders:

A) Do not do all the work themselves
B) Watch others work in teams
C) Do all the work themselves
D) None of the above