Deck 4: Verbal Communication

Question 1

Identify the communication behaviors one should demonstrate in therapeutic listening.

Answer 1

In therapeutic listening, the listener should create a supportive environment allowing the sender to speak openly. The listener should also provide verbal encouragement, approval, and positive nonverbal communication and listen with empathy. Finally, the listener should help the speaker identify desired goals, as well as recognize one's own personal limitations in giving help to the speaker.

Question 2

Define one context in which listening is important in your life, and explain why it is important.

Answer 2

Listening is important in educational, personal, relational, and work-related contexts. Listening helps to build peer and mentor relationships, master course content, build personal knowledge and competency, advance in careers, and create rewarding and successful personal relationships.

Question 3

Listening is the most frequently-taught communication skill at all educational levels.

Answer 3

False

Question 4

Listening is the most frequently used communication skill in secondary and college education.

Question 5

Feedback given in response to a message is exclusively verbal.

Question 6

Noise in a cell phone connection, problems with audio in a teleconference, or internet difficulties with an online videoconference are typical of:

A)Environmental listening distractions
B)Medium distractions
C)Source distractions
D)Semantic diversion

Question 7

The most likely outcome of critical listening is:

A)Enjoyment or appreciation
B)Comprehension of information
C)Deciding whether or not a message is valuable and useful
D)Enabling someone to talk about a problem or concern

Question 8

Relational listening is best characterized as the ability to:

A)Accurately paraphrase a message
B)Understand how communication affects the relationship
C)Receive sensory stimuli
D)Perceive and focus on sensory stimuli

Question 9

According to research, listening is the communication activity in which we engage most frequently.

Question 10

In relational listening, a key question the listener might ask himself/herself would be:

A)Does this message correspond with my understanding of this relationship?
B)Am I able to accurately paraphrase this message?
C)Am I able to receive sensory stimuli?
D)Am I able to attend to and process sensory stimuli?

Question 11

Define the difference between engaged and disengaged listening.

Question 12

Give a definition of critical listening.

Question 13

The most likely outcome of therapeutic listening is:

A)Enjoyment or appreciation
B)Comprehension of information
C)Deciding whether or not a message is valuable and useful
D)Enabling someone to talk about a problem or concern

Question 14

Physical location, room temperature, and activity or movement of other people are typical of:

A)Environmental listening distractions
B)Medium distractions
C)Source distractions
D)Semantic diversion

Question 15

Interpreting, the third step in the listening process, consists of:

A)Receiving sensory stimuli
B)Perceiving and focusing on sensory stimuli
C)Assigning meaning to sounds and symbolic activity
D)Reacting or responding to a message

Question 16

Critical listening focuses on finding fault or disagreeing with messages.

Question 17

Listening is rarely done for aesthetic reasons.

Question 18

Identify the difference between hearing and listening.

Question 19

According to your text's authors, active listening is sufficient for effective communication.

Question 20

Active and passive listening require different skills and levels of concentration.

Question 21

Being distracted by unfamiliar or offensive words in a speaker's message is typical of:

A)Environmental listening distractions
B)Medium distractions
C)Factual diversion
D)Semantic diversion

Question 22

Failing to listen attentively to a speaker because you believe you know more than the speaker does is typical of:

A)Content or representational listening
B)Selective listening
C)Egocentric listening
D)Experiential superiority

Question 23

Being told by your friends that you need to attend a big party or risk being thought of as a 'loser' is typical of:

A)Red herring
Alternatives
C)Composition and division
D)Post hoc ergo propter hoc

Question 24

Flashy jewelry, an accent you are not familiar with, or frequent verbal nonfluencies such as 'um' and 'you know' are typical of:

A)Environmental listening distractions
B)Medium distractions
C)Source distractions
D)Semantic diversion

Question 25

If you ask your partner how he/she is doing and he/she responds "Fine," but is teary-eyed, you need to probe for the deeper levels of meaning to avoid this listening problem:

A)Content or representational listening
B)Selective listening
C)Egocentric listening
D)Experiential superiority

Question 26

A speaker who argues that all Americans should support freedom, but never really defines what he or she means, is capitalizing on the ambiguity of language, also known as:

A)Composition and division
B)Red herring
C)Equivocation
D)Hasty generalization

Question 27

Using the statistic 'Four out of five families prefer Toothpaste X' to persuade buyers that they should buy Toothpaste X is typical of:

A)Appeal to relationships
B)Post hoc ergo propter hoc
C)Argument against the source
D)Appeal to people (bandwagon)

Question 28

When you hear an ad promising a 'lifetime warranty' on a product and doubt whether or not the offer is 'for real,' you are using critical listening to evaluate the message's:

A)Plausibility
B)Source
C)Argument
D)Evidence

Question 29

Listening to a conversation only to find opportunities to talk about yourself and your own experiences is typical of:

A)Content or representational listening
B)Selective listening
C)Egocentric listening
D)Experiential superiority

Question 30

When you critically examine the consistency, appropriateness, and adequacy of the support for a speaker's argument, you are using critical listening to evaluate the message's:

A)Plausibility
B)Source
C)Argument
D)Context

Question 31

Hearing a politician attack another politician's religious beliefs to prove that he/she would be a poor choice for voters would be typical of:

A)Appeal to authority
B)Appeal to relationships
C)Post hoc ergo propter hoc
D)Argument against the source

Question 32

Taking notes and being attentive to a lecture only when your instructor says, "This will be on the next quiz," is typical of:

A)Content or representational listening
B)Selective listening
C)Egocentric listening
D)Experiential superiority

Question 33

Listening to and trying to get down every single point and fact a speaker shares is typical of:

A)Environmental listening distractions
B)Medium distractions
C)Factual diversion
D)Semantic diversion