Deck 21: Enterprise Resource Planning Erp Systems

Question 1

________ is a suite of applications,a database,and a set of inherent processes for consolidating business operations into a single,consistent,computing platform.

A)Customer relationship management
B)Warehouse management system
C)Enterprise resource planning
D)Supply chain management

Answer 1

C

Question 2

The ERP training sessions in which the implementing organisation's employees teach the ERP trainers about the organisation's processes are called train the trainer.

Answer 2

False

Question 3

What is the primary purpose of an ERP system?

Answer 3

The primary purpose of an ERP system is integration.An ERP system allows the left hand of the organisation to know what the right hand is doing.This integration allows real-time updates,globally,whenever and wherever a transaction takes place.Critical business decisions can then be made on a timely basis using the latest data.

Question 4

Stored procedure is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.

Question 5

Which of the following statements is true of ERP application programs?

A)During the ERP development process,the development team sets configuration parameters that specify how ERP application programs will operate.
B)There are virtually no limits to how much configuration can be done in an ERP application program.
C)In order to meet varying customer requirements,development teams must often change the program code of ERP application programs.
D)Custom programming of ERP application programs is economical both initially and for long-term maintenance.

Question 6

Which of the following is an example of a supply chain activity?

A)sales prospecting
B)procurement
C)cash management
D)scheduling

Question 7

An ERP solution includes a database design,initial configuration data,and the company's operational data.

Question 8

Which of the following is a manufacturing activity that must be included in a true ERP product?

A)benefits administration
B)customer support
C)quality control
D)inventory management

Question 9

Maintaining a general ledger is a(n)________ activity that must be integrated into applications in order to form a true ERP product.

A)human resources
B)supply chain
C)manufacturing
D)accounting

Question 10

As an element of an ERP solution,supply chain includes scheduling,capacity planning,quality control,bill of materials,and related activities.

Question 11

ERP vendors design application programs to be configurable so that development teams can alter them to meet customer requirements without changing program code.

Question 12

What is a stored procedure?

A)It is a computer program stored in a database that is used to enforce business rules.
B)It is an area of memory that is used for dynamic memory allocation.
C)It is a software program that houses and serves business logic for use by multiple applications.
D)It is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.

Question 13

Payroll,time and attendance,and benefits administration are examples of ________ activities that must be integrated into applications in order to form a true ERP product.

A)accounting
B)supply chain
C)manufacturing
D)human resources

Question 14

The primary purpose of an ERP system is integration.

Question 15

CRM,as an application that must be included in a true ERP product,includes ________.

A)sales prospecting
B)commission calculations
C)quality control
D)supplier management

Question 16

Which of the following statements is true of an ERP database?

A)A trigger is a computer program code stored in an ERP database that is used to enforce business rules.
B)An ERP solution contains the company's operational data.
C)A stored procedure is a computer program code stored within an ERP database that runs to keep the database consistent when certain conditions arise.
D)An ERP solution includes initial configuration data.

Question 17

ERP training includes topics such as obtaining top-level management support.

Question 18

Which of the following statements best describes a trigger?

A)It is a set of inherent procedures in an ERP solution that implement standard business processes.
B)It is a programming paradigm that describes computation in terms of statements that change a program state.
C)It is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.
D)It is a computer program stored in a database that is used to enforce business rules.

Question 19

An example of a stored procedure would be never to sell certain items at a discount.

Question 20

Process blueprints are the inherent processes in an ERP solution that implement standard business processes.

Question 21

Which of the following aspects that impact ERP differs among companies of different sizes?

A)availability of skilled IT staff
B)relevance of ERP systems
C)value chains
D)basic business processes

Question 22

Explain how organisations of different sizes use ERP differently.

Question 23

Explain ERP application programs.

Question 24

Which of the following statements is true of Microsoft's ERP products?

A)Nav is likely to continue as a general-ledger program in the future.
B)Dynamics CRM is a true ERP product used by large organisations.
C)AX was developed in-house by Microsoft.
D)GP is the easiest of Microsoft's ERP products to install.

Question 25

Small organisations employ only one or two IT specialists who not only manage the ERP system,but the entire IS department as well.

Question 26

Explain briefly the steps for implementing ERP systems.

Question 27

Which of the following statements is true of the impact of ERP on the IT staff of small organisations?

A)The chief information officer obtains the backing of the entire executive group for ERP implementation.
B)The IT staff in small organisations is isolated from senior management.
C)IT specialists in small organisations are dedicated to managing only the ERP system.
D)IT specialists in small organisations are spread very thin and often are in over their heads during an ERP implementation.

Question 28

In midsized organisations,the IT staff is often isolated from senior management.

Question 29

The differences between as-is processes and the blueprint should be reconciled after the ERP system has been implemented.

Question 30

A new ERP implementation process cannot be carried out if a business is running on an old system.

Question 31

ERP was initially adopted by government and public service agencies to handle complex administrative tasks.

Question 32

Which of the following statements is true about the types of organisations that use ERP?

A)Availability of IT personnel does not have an impact on ERP implementation.
B)ERP vendors started selling ERP solutions to distributors after their success with the manufacturing industry.
C)Implementing ERP to organisations of different scales is difficult due to the differences in their basic business processes.
D)ERP procedures are uniform in large organisations operating in multiple countries.

Question 33

Which of the following statements is true of Oracle's ERP products?

A)Oracle traditionally does not develop its ERP products in-house.
B)Oracle's ERP products are not available on mobile devices.
C)Oracle's ERP products are not designed according to SOA principles,and hence are non-customisable.
D)Oracle has never been known to create easy-to-use ERP products.

Question 34

For implementing ERP systems,the first task is to create a model of current business procedures and practices,which is called the as-is model.

Question 35

Which of the following statements is true of the effect of ERP on the IT staff of midsized organisations?

A)Midsized organisations employ only one or two IT specialists.
B)In midsized organisations,the IT staff is often isolated from senior management.
C)IT specialists in midsized organisations are spread very thin and often are in over their heads during an ERP implementation.
D)ERP implementation in midsized companies will be part of a strategic process and,once begun,will have the full backing of the entire executive group.

Question 36

In the future,which of the following Microsoft products is likely to be a true ERP product for larger organisations?

A)Nav
B)Solomon
C)AX
D)GP

Question 37

________ offers ERP software particularly for businesses in construction and real estate,and for non-profit organisations.

A)Infor
B)SAP
C)Sage
D)Oracle

Question 38

Which of the following should be considered while implementing an ERP application?

A)compare as-is model to blueprint processes and note differences
B)modify every existing practice to match blueprint models
C)model all current practices "as-is" and implement them on ERP application
D)plunge the organisation into the new system

Question 39

Which of the following statements is true of ERP products offered by SAP?

A)Classic SAP uses thick-client,client-server architecture.
B)SAP HANNA is a SaaS (software as a service)cloud offering.
C)SAP's ERP products are more expensive than those from other companies.
D)Because of its installed base,SAP can make a rapid move to cloud-based solutions.

Question 40

An ERP implementation depends primarily on the backing of a departmental manager.

Question 41

Which of the following statements is true of ERP software in the cloud?

A)It is safe to provide mobile systems access to ERP systems.
B)Mobile systems using cloud-based ERP require thin-client applications.
C)Customers of thick-client,client-server ERP software can move to the cloud at low costs.
D)Cloud-based ERP software is more expensive for customers.

Question 42

SAP's ERP products are relatively economical compared to other companies' products.

Question 43

PeopleSoft is an HR product developed in-house by Oracle.

Question 44

Infor Business Cloud is an ERP solution that can be installed on a customer's servers and managed by Infor personnel.

Question 45

Give a brief description of Infor's ERP products.

Question 46

Microsoft relies heavily on its network of independent software vendors to create customer solutions using the Dynamics platform.

Question 47

Sage offers some components of its ERP products on the cloud as SaaS.

Question 48

Oracle's ERP products are designed according to SOA principles and hence are adaptable and customisable.

Question 49

Give a brief description of Microsoft's ERP products.

Question 50

Infor Business Cloud is available as IaaS (infrastructure as a service).