Deck 1: Organizational Behavior

Question 1

Michael is an auditory learner.He learns best by actually doing things and from trial and error.

Answer 1

False

Question 2

Organizational behavior is the systematic study and application of knowledge about how individuals and groups act within the organizations where they work.

Answer 2

True

Question 3

Les Schwab Tires,Inc.has built a reputation of stellar customer service.

Answer 3

True

Question 4

Financially there is little incentive to attain a higher level degree.

Question 5

The discipline of organizational behavior is simply common sense.

Question 6

Close-ended survey questions can be very time consuming to summarize and very hard to interpret.

Question 7

Journaling is a technique that helps you chart your progress as you learn new skills.

Question 8

If I am examining how my manager's behavior influences my work group,I am looking at the organizational level of analysis in the organizational behavior discipline.

Question 9

Those firms that are categorized as successful tend to pay employees well,train employees,and reduce status differences.

Question 10

Today under the Dick Borgman era (2008-present),Les Schwab Tires,Inc.maintains an unwavering commitment to promoting from within the organization.

Question 11

Current research suggests that the average employee will change jobs 11 times in their career.

Question 12

Research shows that those organizations that are more effective limit the amount of feedback they provide employees,limit the amount of information shared,and allow roles to be ambiguous.

Question 13

Organizational behavior matters because it analyzes what you care about,what employers care about,and what organizations care about.

Question 14

The unemployment rate decreases as the level of education attained increases.

Question 15

A kinesthetic (tactile)learner is very likely to avoid taking once a week classes as they require too much sitting and listening time.

Question 16

In general,the more training you have,the more financial success you will achieve.

Question 17

Emile is seated in a lecture where the instructor is discussing personality.She is most likely in a sociology class.

Question 18

The three levels of analysis examined by organizational behavior research are individual,organization,and society.

Question 19

Les Schwab Tires,Inc.attributes their success to the ability to maintain a strong organizational culture.

Question 20

Successful organizations tend to limit the amount of information shared by maintaining a centralized structure.

Question 21

Meta-analysis has shown that the relationship between job satisfaction and job performance is moderately strong.

Question 22

One of the major challenges facing organizations today is how to reconcile the accountability publicly owned firms have in generating wealth for shareholders while attending to the triple bottom line.

Question 23

Reliability refers to consistency of measurement,while validity assesses whether the measurement accurately captures what it was intended to measure.

Question 24

Organizational behavior provides organizations the tools to address the technological,societal,and cultural issues arising today and create an environment that is mutually beneficial to the firm and its employees.
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Question 25

A primary challenge to be addressed by organizational behavior is managing people of different generations who have different values with regard to teamwork,rewards,and work-life balance.

Question 26

Employee engagement has a significant impact on the corporate bottom line.

Question 27

The federal government passed the Sarbanes-Oxley Act as a long-term solution to dealing with unethical behavior.

Question 28

Most of management research addresses causation.

Question 29

Outsourcing is becoming an increasingly common practice in many organizations.

Question 30

A "shamrock organization" is comprised of one-third regular employees,one-third temporary employees,and one-third consultants and contractors.

Question 31

Access to information has led to an increase in innovation and a "flattening of the world."

Question 32

Moore's Law suggests that computing power doubles every two years.

Question 33

The triple bottom line refers to evaluating organizations against the three performance criteria of social viability,economic viability,and demographic viability.

Question 34

Les Schwab Tires,Inc.believes it is able to create and maintain a strong customer service culture through:

A)new employee onboarding that stresses the "Les Schwab way of doing things".
B)regular performance feedback that reinforces a focus on customer service.
C)bonuses that are awarded for good customer service.
D)all of the above.

Question 35

A primary criticism of case studies is that the results of one organization may not be generalizable to other situations and organizations.

Question 36

Offshoring and the development of a shamrock organization structure challenges organizational behavior to manage teams made up of employees separated by culture,language,time and space.

Question 37

In general terms,the American workforce is growing younger.

Question 38

Research by Gallup indicates that only 20% of employees are disengaged from their organization.

Question 39

Because of information overload,some organizations,like Intel,have introduced "No e-mail Fridays" as a way to address the issue.

Question 40

Glen is interested in finding out how effective a new incentive program might be in an organization.He chooses two departments to focus on in a company.One department works under the incentive program,one does not.This is an experimental design study.

Question 41

Organizational behavior is an interdisciplinary field that draws on all of the following areas except:

A)psychology.
B)sociology.
C)economics.
D)all of the above.

Question 42

A recent National Association of Colleges and Employers survey indicated all of the following are important skills for evaluating job candidates EXCEPT:

A)Ability to verbally communicate.
B)Ability to dress the part.
C)Ability to work in a team structure.
D)Ability to analyze data.

Question 43

Rosario is examining a summary chart on four firms' organizational characteristics.She feels which of the organizations below is most likely to have the greatest chance to be successful in the next year?

A)Organization A uses self-managed teams,pays its workers a little above the average for the industry and has regular "state of the business meetings."
B)Organization B has a pay policy that matches the industry average for each job category,maintains special parking,cafeteria,and restroom facilities for its managers,and conducts performance appraisals every two years.
C)Organization C has gone through regular quarterly lay-offs the last few quarters,established a policy last month where all decisions involving the expenditure of fifty dollars or more must be approved by two managers and has temporarily suspended all performance evaluations for the year.
D)Organization D maintains a training program that is very selective with regard to employee involvement.They recently instituted a large-scale job flexibility program that "blurs" the lines between job duties and passed a strict pay secrecy policy last month.

Question 44

Organizational behavior draws heavily on personality and motivation studies from what other discipline?

A)Psychology
B)Physiology
C)Economics
D)Political Science

Question 45

Research indicates that all of the following characteristics produce healthy organizations EXCEPT:

A)role clarity.
B)participative decision making.
C)information sharing.
D)limited feedback.

Question 46

Organizational behavior is:

A)common sense.
B)a systematic approach to understanding human behavior.
C)only relevant for large businesses.
D)most important for executives.

Question 47

During the first day of an organizational behavior class at your university,the instructor tells the students that during the term they will learn all of the following EXCEPT:

A)How to work effectively on team projects.
B)How to make more effective decisions about their academic and social lives.
C)How different organizations interact with each other.
D)How to cope with the stress of finals week.

Question 48

Which of the following best describes how psychology can be applied to enhance our understanding of organizational behavior?

A)Psychology is primarily focused on society,so it helps us understand how organizations influence the world we live in.
B)Psychology is primarily focused on individuals,so it helps us understand how the work environment impacts employees' experiences and behavior.
C)Psychology is primarily focused on group processes,so it helps us understand how teams of employees interact with one another.
D)Psychology is primarily focused on systems,so it helps us understand how organizations impact other organizations.

Question 49

The systematic study and application of knowledge about how individuals and groups act within the organizations where they work is

A)clinical psychology.
B)organizational behavior.
C)sociology.
D)economics.

Question 50

Unemployment and Earnings for Workers 25 and older by Educational Attainment,2012

Which is likely,given the data in the preceding table?

A)The more training an individual has,the more financial success he enjoys.
B)There is a negative financial return to higher-level degree attainment.
C)Unemployment levels increase as educational level increases.
D)Financially,there is little incentive to achieve a higher-level degree.

Question 51

Which of the following is likely to help produce an effective organization?

A)A firm that controls its labor costs by limiting training opportunities to only a few employees.
B)A firm that maintains two separate cafeterias for employees; one for executives and managers and one for everyone else.
C)A firm where information is shared on a "need-only" basis.
D)A firm that employs selective hiring practices.

Question 52

According to the authors of Organizational Behavior,a company's greatest asset is

A)its product.
B)its financial resources.
C)its people.
D)its location.

Question 53

Which of the following is a key level of analysis investigated in Organizational Behavior

A)industry.
B)individual.
C)meta.
D)society.

Question 54

Maurice is enrolled in a career development class at his university.Which of the following statements best reflects important themes in the course?

A)All students have common experiences and capabilities so an organization's career development activities should look the same for everyone.
B)Learn as much as you can in as many areas as you can in college because you will not learn much more throughout your worklife.
C)Once individuals choose their first job and the organization in which they work,they make very few changes in either throughout the rest of their worklives; so choose carefully.
D)Career paths will look different for different people,so it's best to focus on transferrable skills,such as the ability to diagnose situations,ask tough questions,evaluate answers,and act in effective and ethical manners.

Question 55

Work on decision making has been conducted in what area?

A)Anthropology
B)Humanities
C)Economics
D)Philosophy

Question 56

Les Schwab Tires,Inc.differentiates itself from other tire companies because of its focus on:

A)low profit margins.
B)high quality customer service.
C)reducing errors.
D)reducing costs whenever possible.

Question 57

Research indicates that effective organizations tend to

A)centralize their entire decision making.
B)have a very large differential in pay between the lowest paid employee and the CEO.
C)hire the first person available for any job opening.
D)provide training and other developmental opportunities to employees.

Question 58

Which of the following is accurate according to organizational behavior research?

A)Successful companies are more centralized.
B)Successful companies emphasize the status differences between their employees.
C)Successful companies have very simple and informal hiring systems.
D)Successful companies treat their employees well.

Question 59

Unemployment and Earnings for Workers 25 and older by Educational Attainment,2012

The information on the preceding table indicates
a.the higher the educational level,the higher the pay.
b.there is a negative return to investment in education.
c.the level of educational degree does not matter,it is whether you have a degree or not.
d.unemployment rates increases as you increase educational attainment level.

Question 60

Work on team processes has been carried out in what area?

A)Sociology
B)Finance
C)Economics
D)Physics

Question 61

Research conducted in an actual organization and with real employees is

A)a field study.
B)a survey.
C)a lab study.
D)a meta-analytic study.

Question 62

Which of the following statements about case studies is true?

A)They involve a study conducted under controlled conditions.
B)They offer the researcher a very simple and effective way to generalize what worked in a single situation to many other situations.
C)They are a technique employed by researchers to summarize what other researchers found on a topic.
D)They are a way to gather data and explain a single event or situation in detail.

Question 63

To be effective in keeping up your skill set in the future,make sure to

A)purchase and use every new technological gadget that comes out on the market.
B)make as many connections as you can on Facebook,MySpace or LinkedIn.
C)avoid change as much as you can.
D)excel at something so it sets you apart.

Question 64

Marcus wants to thoroughly understand the issues that created the severe economic straits General Motors currently finds itself experiencing.He should consider what kind of a research study?

A)A case study.
B)A survey.
C)A field study.
D)A laboratory study.

Question 65

Which of the following statements about surveys is INCORRECT?

A)Either open-ended or close-ended questions can be used in surveys.
B)Close-ended question responses are difficult to summarize.
C)Surveys involve asking individuals to respond to questions.
D)Many effective online survey tools are available free of charge.

Question 66

A visual learner

A)learns by retaining information from reading and seeing diagrams.
B)has a preference for doing things and learning by trial and error.
C)learns best based upon the circumstances of the situation.
D)learns primarily by listening to others.

Question 67

An entity that takes on different values is

A)a hypothesis.
B)a variable.
C)a survey.
D)a field study.

Question 68

A student who needs to take breaks during his study sessions and who needs to move around after reading a chapter in his textbook is likely a(n)___________ learner.

A)visual
B)auditory
C)kinesthetic (tactile)
D)emotional

Question 69

Hypotheses are

A)entities that take on different values.
B)research tools that elicit respondents' reactions to specific questions.
C)the process of writing out thoughts and emotions on a regular basis.
D)tentative guesses for expected observations that can be tested.

Question 70

Journaling is an effective developmental technique.Which of the following is true about the process of journaling?

A)Writing your thoughts down increases your stress level as you re-live the events you write about.
B)Thinking about your day is as effective as writing it down.
C)You must write down your thoughts a minimum of 30 minutes a day to derive any benefits from the process.
D)Tracking changes in yourself can be motivating.

Question 71

Auditory learners

A) draw pictures to help them understand material.
B) take notes during lectures to force them to pay attention.
C) use charts to summarize the main points of class material.
D) record lectures to refer back to them later.

Question 72

To facilitate his learning in a college course,a visual learner would likely

A)join a study group.
B)tape his professor's lectures.
C)take notes during class.
D)avoid scheduling classes that meet for long time periods.

Question 73

A control group

A)receives experimental manipulation.
B)is an entity that can take on different values.
C)receives no experimental manipulation.
D)is a tentative guess on an observation that can be tested.

Question 74

A kinesthetic learner

A)has a preference for doing things and learning by trial and error.
B)retains information by reading and seeing diagrams and flow charts.
C)learns primarily by listening to others.
D)learns best by attending videotaped lectures.

Question 75

One Big Ten University wanted to determine whether a Wellness Program that focused on walking to enhance employee health would cut down on employees' use of health benefits.Employees in the Liberal Arts department were invited to participate and received a $25 gift card to Best Buy for taking part in the program.Employees in the Engineering department did not participate in the program.Health benefits data was examined for both departments. The scenario described above represents which type of research study?

A)A case study.
B)A survey.
C)An experimental field study.
D)A laboratory study.

Question 76

An auditory learner

A)learns primarily by taking tests.
B)learns primarily by listening to others.
C)learns by reading and seeing diagrams and graphs.
D)learns best by trial and error.

Question 77

One Big Ten University wanted to determine whether a Wellness Program that focused on walking to enhance employee health would cut down on employees' use of health benefits.Employees in the Liberal Arts department were invited to participate and received a $25 gift card to Best Buy for taking part in the program.Employees in the Engineering department did not participate in the program.Health benefits data was examined for both departments. In the scenario described above,the Liberal Arts school employees are

A)the treatment group.
B)the control group.
C)the survey group.
D)the case group.

Question 78

Research that is conducted outside the workplace and performed under very controlled conditions is called

A)a case study.
B)a survey.
C)a field study.
D)a lab study.

Question 79

Tom Peters,management expert,suggests individuals think of themselves like a brand to be managed.Such brand management might include all of the following actions EXCEPT:

A)Appreciate new technology.
B)Avoid uncertainty.
C)Master something.
D)Network.

Question 80

Which of the following is accurate according to Organizational Behavior research?

A)We all have excellent perception and readily attend to those things we should.
B)We all understand and use the logical approach to decision making.
C)People perform better if goals are difficult rather than easy.
D)Brainstorming in a group is more effective than brainstorming alone.