Deck 7: Managing Stress and Emotions

Question 1

The human brain responds to outside threats to individual safety with a "fight or flight" message.

Answer 1

True

Question 2

Blemishes and other skin problems can be outward manifestations of stress.

Answer 2

True

Question 3

John's company downsized,and John is now performing his own job plus most of his former coworker Sidney's job.John is now experiencing role ambiguity.

Answer 3

False

Question 4

Stress,or the body's response to a change that requires a physical,mental or emotional response,is always bad for the individual.

Question 5

Downsizing or the expectation of downsizing is related to greater absence in the workforce.

Question 6

The General Adaptation Syndrome looks at how events on the job cause different kinds of people to feel different kinds of emotions.

Question 7

Role conflict is a result of contradictory demands at work.

Question 8

The link between stress and heart disease has been proven by the American Heart Association to be strong.

Question 9

On the Holmes-Rahe scale,the most stressful life event is the death of a spouse.

Question 10

Information overload negatively impacts employee efficiency and creativity.

Question 11

In the resistance phase of stress,an outside stressor jolts an individual insisting that something must be done.

Question 12

Persistent stress has the potential to place vulnerable individuals at an increased risk for depression.

Question 13

Role conflict is the strongest predictor of poor performance on the job.

Question 14

Overall,work-family conflict is more problematic for men than women.

Question 15

The amygdala section of the brain is responsible for stimulating fear responses.

Question 16

Eustress is "good" stress.

Question 17

Eighty percent of all American workers report they feel workplace stress at least some of the time.

Question 18

The outcomes of stress are only psychological in their orientation.

Question 19

A Health magazine survey indicates that the most stressful job in 2008 was that of police officer.

Question 20

There are a variety of ways to lessen stress in the workplace.

Question 21

Marissa is generally a few minutes late for class.She feels that "class will be there,why rush?" Marissa always thinks through how to address problems that arise for her rather than responding first and thinking later.Marissa has a Type A personality.

Question 22

Men rely upon stronger social networks to address stressful situations,so men are more likely to be depressed than women.

Question 23

The customer service representative at the department store who keeps smiling as she listens to the customer bitterly complain about her newly purchased product is engaging in deep acting.

Question 24

Research shows that excessive stress is related to higher turnover and lower job performance.

Question 25

According to Affective Events Theory,the six emotions of anger,fear,joy,love,sadness and surprise inspire actions that can benefit or harm others.

Question 26

Stress-related issues cost companies billions of dollars annually due to absenteeism,lost productivity,and accidents.

Question 27

The "Corporate Athlete" approach to dealing with stress is a reactive approach.

Question 28

Organizations can help employees reduce stress by offering them greater autonomy in their jobs,making their job duties clear,and providing employee assistance programs.

Question 29

Both positive and negative emotions can be contagious,but the spillover from positive emotions lasts longer than negative ones.

Question 30

Firms like Apple are interested in how products are perceived emotionally because strong positive emotions make individuals more likely to use a product and recommend it to others.

Question 31

Flow is the state of consciousness where individuals are totally absorbed in an activity.

Question 32

What is Camden Property Trust's motto:

A)Have fun!
B)Work hard!
C)Money is the most important thing!
D)You can never work too hard!

Question 33

Fish contains dopamine,which can increase a person's brain functions and thus produce feelings of alertness.

Question 34

Physically active work breaks lead to reduced mental concentration levels and increased mental fatigue.

Question 35

The old adage "Have a good cry" is great advice to deal with stress that has built up in an individual.

Question 36

Americans enjoy much greater leisure time than their European counterparts.

Question 37

Individuals with a strong social network are more stressed than individuals who do not have such networks because of the increased interpersonal demands of large social networks.

Question 38

Recognizing that customers' negative emotions were eroding sales representatives' morale,American Express used emotional resonance to identify employees' feelings about their work.

Question 39

American Express' emotional awareness training program probably raised overall life insurance sales because sales representatives began to view their jobs from the customer's viewpoint.

Question 40

Most American adults get the appropriate amount of sleep each night.

Question 41

Stress is

A)a fact of nature.
B)decreasing in the American workplace.
C)a mental barrier,but not a physical one.
D)always negative.

Question 42

Role overload is

A)inability to reconcile the demands of one's work and home life.
B)facing contradictory demands at work.
C)having insufficient time and resources to complete a job.
D)vagueness in relation to what job responsibilities are.

Question 43

Fight or flight responses include all of the following physical aspects but

A)wide-eye focus.
B)digestion interruption.
C)decreased heart rate.
D)shallow breathing.
It is finals week at State University and Agnes has five finals in three days.What phase of the stress process is she experiencing in each of the scenarios below?

Question 44

Which of the following is not a type of response to stress?

A)physical
B)mental
C)emotional
D)societal

Question 45

Which of the following statements about the stress process is correct?

A)The amygdala area of the brain is key to managing stress as it helps distinguish the different reactions to deadlines and emergencies.
B)Reactions to stress are mental but not physical in their orientation.
C)Jans Kelly's General Adaptation Syndrome is a well-substantiated approach to dealing with stress in the workplace.
D)Eustress is stress that is healing.

Question 46

Which region of the brain is responsible for stimulating the fear response?

A)hippocampus
B)basal ganglia
C)temporal lobe
D)amygdala

Question 47

Role ambiguity is

A)vagueness in relation to job responsibilities.
B)insufficient time and resources to complete a job.
C)contradictory demands at work.
D)processing demands that exceed the supply of time for such processing.

Question 48

Agnes glances at the clock and notes it is three hours until her first final of the week.She still has two chapters to study.She feels a slight pain in the pit of her stomach.Agnes is experiencing symptoms of what stress phase?

A)exhaustion phase
B)alarm phase
C)resistance phase
D)stressor phase

Question 49

Mary is a new employee in the handbag department of a major department store.She is not entirely sure whether she is to simply stay on the sales floor and sell purses to customers,or if she is to sell the items and then go back into the stockroom to replenish them.Mary is experiencing

A)information overload.
B)role ambiguity.
C)role overload.
D)role conflict.

Question 50

Omar is sitting at his computer writing his organizational behavior term paper using Internet research while he e-mails his friends and watches the NFL Thursday night football game.His phone just rang and now he is also talking to his girlfriend.Omar is likely experiencing

A)role conflict.
B)information overload.
C)role ambiguity.
D)role overload.

Question 51

Joe was diagnosed with cancer six months ago.He is back at work between chemotherapy treatments but is unable to work more than four hours per day.Diego has been covering all Joe's assignments that extend beyond Joe's four-hour day as well as covering the regular tasks of his own eight-hour shift.Diego is likely experiencing

A)role ambiguity.
B)role overload.
C)role conflict.
D)information overload.

Question 52

In what stress phase does the body release cortisol and begin to adjust to the demands of the stress?

A)alarm phase
B)exhaustion phase
C)adaptation phase
D)resistance phase

Question 53

General Adaptive Syndrome is

A)how events on the job cause different kinds of people to feel different emotions.
B)the hypothesis that stress plays a general role in disease.
C)the body's response to good news.
D)the mismatch among emotions,attitudes,beliefs and behavior.

Question 54

Hans Selye's work on stress suggests all the following physical diseases could result from stress EXCEPT:

A)high blood pressure.
B)infertility.
C)depression.
D)ulcers.

Question 55

Stressors are

A)demands to perform interactions and internal calculations that exceed the supply or capacity of time available for processing.
B)states of consciousness in which a person is totally absorbed in an activity.
C)events on the job which cause different people to feel different emotions.
D)events or contexts that cause a stress reaction by elevating levels of adrenaline and forcing a physical or mental response.

Question 56

Which of the following statements about stressors is INCORRECT?

A)An American Psychological Association survey suggests that money,work,and housing are at the top of stressful issues.
B)No matter how they are categorized,stressors are always bad for individuals.
C)Stressors cause stress by elevating adrenaline levels and forcing a response.
D)Stress is a cumulative process.

Question 57

Facing contradictory demands at work is a form of

A)role ambiguity.
B)role conflict.
C)role overload.
D)information overload.

Question 58

Agnes just went through the kitchen cupboards and found a chocolate bar loaded with caramel.She is experiencing the

A)exhaustion phase.
B)alarm phase.
C)resistance phase.
D)adaptation phase.

Question 59

Rodney is experiencing a real dilemma.His boss just called him and told him that he had to attend a dinner meeting Wednesday night with some important out-of-town clients.Rodney's daughter just called and told him she will be dancing a solo at her dance recital on Wednesday evening.Rodney is experiencing

A)role conflict.
B)role overload.
C)information overload.
D)role ambiguity.

Question 60

Information processing demands that exceed the supply or capacity of time available for such processing is

A)role conflict.
B)role ambiguity.
C)role overload.
D)information overload.

Question 61

Gordon is not focused on his work but has a great deal of energy.He is most likely to

A)be disengaged at work.
B)be distracted at work.
C)be a procrastinator.
D)be totally absorbed in work.

Question 62

Which of the following statements regarding work-family conflict is INCORRECT?

A)Work demands and family demands may be incompatible.
B)Escalating stressors are found where stress in one area of life spills over into other parts of life.
C)Work-family conflict is greater for men than for women.
D)Dual career families have created situations where there is no parent who has sole responsibility for childcare or household duties.

Question 63

Research on downsizing indicates all of the following to be true about downsizing EXCEPT

A)since 1980,the service industry has accounted for the largest average percentage of firms which downsized five or more percent of their workforces.
B)downsizing and job insecurity are related to greater alcohol use.
C)downsizing leads to other stressful events such as financial insecurity.
D)creativity in the work environment declines significantly during downsizing.

Question 64

Which of the following statements regarding work-family conflict is correct?

A)Work-family conflict increases job and life satisfaction.
B)Organizations that have programs to assist employees in achieving work-family balance accept that these programs will reduce productivity while increasing retention.
C)Recent surveys show that Americans rarely work overtime.
D)Work-family conflict occurs when the demands of work and family negatively impact each other.

Question 65

All of the following are key stressors for Health magazine's "Ten Most Stressful Jobs" EXCEPT

A)knowledge demands.
B)time demands.
C)emotional demands.
D)physical demands.

Question 66

Research on crying as a stress reliever suggests

A)the old adage is true: "Let it all out with a good cry."
B)criers are less depressed,less anxious and less tired than those who wept less.
C)crying is much more successful than humor at combating stress.
D)crying may intensify negative feelings because it is a social signal that the individual weeping is very upset.

Question 67

Research on individual differences in the type of stress experienced by employees indicates all of the following EXCEPT

A)babies may be predisposed to a more stressful life from birth if mothers experience a great deal of stress during pregnancy.
B)due to their stronger social networks,women process stress more effectively than men.
C)men become depressed more often than women.
D)individuals with Type A personalities are more likely to experience negative organizational outcomes.

Question 68

Which of the following statements regarding life changes is INCORRECT?

A)Stress results from negative life changes but not from positive ones.
B)The Holmes-Rahe scale ascribes stress values to life events based upon incidences of illness and death in the 12 months after such events.
C)Stressors are cumulative so the greater number of stressors you experience,the more prone you are to negative consequences of those stressors.
D)Life events can have varying impacts on our health and well-being.

Question 69

Which of the following statements regarding life stressors is correct?

A)Work-family conflict is slightly greater for men than women.
B)Expectations of future downsizing leads to greater absenteeism in the workplace.
C)Stress results only from negative life events; positive life events increase feelings of satisfaction.
D)Organizations cannot aid employees in dealing with work-family conflicts as any interference from the firm would be seen as an invasion of privacy.

Question 70

A Type B personality displays which of the following characteristics?

A)impatience.
B)deep levels of job involvement.
C)high level competitiveness
D)logical decision making.

Question 71

Research on stress in the workplace indicates all of the following EXCEPT

A)stress is related to higher turnover.
B)stress is related to decreased job performance.
C)stress is related to lower job commitment.
D)stress is related to higher organizational citizenship behaviors.

Question 72

Anita seems to take life as it comes.When the refrigerator and washing machine broke down in the same day flooding the kitchen,she laughed it off saying,"It could always be worse." She then went and called the appliance repair service.Anita has a _________________ personality.

A)Type A
B)Type B
C)pessimistic.
D)neurotic

Question 73

Which is the most stressful job in America as noted in a 2008 Health magazine?

A)miner
B)inner city high school teacher
C)police officer
D)judge

Question 74

The "corporate athlete approach" to stress is

A)a reactive approach to the problem
B)to avoid challenges so as not to be overwhelmed by them.
C)to train mind and body to perform at peak levels by using better nutrition,and positive action.
D)a technique to change eustress into distress.

Question 75

Marcus is a student at State University.He seems to run to each of his classes and is very upset with the professor if class does not begin exactly on time.He studies until the late hours of the night and will argue with his professor for every possible point on a multiple choice exam.Marcus would be classified as having

A)Type A personality.
B)Type B personality.
C)pessimistic personality.
D)neurotic personality.

Question 76

A manager with low focus and low energy would

A)procrastinate at work.
B)be distracted at work.
C)be disengaged at work.
D)be totally absorbed in work.

Question 77

Flow is

A)applying the principles of athletic performance to workplace performance.
B)a state of consciousness where a person is totally absorbed in an activity.
C)the regulation of feelings and expressions for organizational purposes.
D)ongoing negative emotional states resulting from dissatisfaction.

Question 78

Which of the following is not a physiological outcome of stress?

A)heart disease
B)immune system suppression
C)skin problems
D)headaches

Question 79

Research on workplace stressors indicates

A)role conflict is the strongest predictor of poor performance.
B)when role ambiguity is low,new employees have a difficult time fitting into their new organizations.
C)role conflict hurts job performance,but role overload has little impact on job performance.
D)the fragmented fashion in which we work due to information overload impacts mental acuity and creativity.

Question 80

Which of the following is not an established psychological outcome of stress?

A)emotional problems
B)anxiety
C)phobias
D)depression