Deck 1: Phlebotomy and the Health-Care Delivery System

Question 1

A patient calls the laboratory to schedule an appointment for a chest x-ray. The phlebotomist should:

A) record the patient's name and phone number.
B) tell the patient to call radiology.
C) put the call on hold and call radiology.
D) give the caller radiology's number and transfer the call.

Answer 1

D

Question 2

All of the following organizations provide a phlebotomist certification examination except:

A) American Society of Clinical Pathology (ASCP)
B) American Medical Technologists (AMT)
C) American Society of Phlebotomy Technicians (ASPT)
D) The Joint Commission (JC)

Answer 2

D

Question 3

Before placing a call on hold, a phlebotomist should:

A) record the caller's name.
B) check to see if it is an emergency.
C) transfer the call to the phlebotomy supervisor.
D) tell the caller his or her name.

Answer 3

B

Question 4

A laboratory that performs highly specialized laboratory testing is a:

A) reference laboratory.
B) physician's office.
C) wellness clinic.
D) long-term care facility.

Question 5

A competent professional demeanor is shown by:

A) neatness and cleanliness.
B) courtesy and cheerfulness.
C) pleasantness.
D) all of the above.

Question 6

The goal of patient-focused care is to:

A) facilitate collection of acceptable blood specimens.
B) increase the efficiency of personnel.
C) provide additional phlebotomy training.
D) increase the number of personnel on the nursing unit.

Question 7

All of the following are components of communication except:

A) body language.
B) verbal skills.
C) technical skills.
D) listening skills.

Question 8

When answering the telephone, phlebotomists should state:

A) their names.
B) the telephone number.
C) the department name.
D) both A and C.

Question 9

A phlebotomist who takes an examination offered by a professional phlebotomy organization is seeking:

A) certification.
B) registration.
C) accreditation.
D) licensure.

Question 10

When communicating with a patient who is hearing impaired, it is important to:

A) use medical terminology.
B) look directly at the patient.
C) locate a family member.
D) perform the procedure without talking.

Question 11

The most important characteristic to ensure job security and advancement in phlebotomy is:

A) speaking slowly and clearly.
B) flexibility.
C) smiling.
D) speaking a second language.

Question 12

A phlebotomist who does not make eye contact with the patient is:

A) using negative body language.
B) being professional.
C) making sure all the phlebotomy equipment is present.
D) worried that the patient will faint.

Question 13

Duties of a phlebotomist include all of the following except:

A) transporting specimens.
B) interacting with hospital personnel.
C) transporting patients.
D) processing specimens.

Question 14

A phlebotomist who is authorized to place the initials PBT(ASCP) after his or her name has been:

A) licensed.
B) accredited.
C) registered.
D) certified.

Question 15

A phlebotomist who is teaching members of the nursing service how to correctly perform phlebotomy is participating in:

A) accreditation.
B) certification.
C) cross-training.
D) both A and C.

Question 16

A phlebotomist working in a laboratory that has decentralized the phlebotomy department may be required to:

A) work primarily on a patient-care unit.
B) transport patients from a hospital unit to the laboratory.
C) perform point-of-care testing.
D) both A and C.

Question 17

The specimen collected by a phlebotomist is:

A) amniotic fluid.
B) cerebrospinal fluid.
C) synovial fluid.
D) blood.

Question 18

The health-care setting in which most phlebotomists are employed is:

A) blood donor center.
B) physician office laboratory.
C) reference laboratory.
D) hospital.

Question 19

Phlebotomy is defined as:

A) the collection of blood specimens.
B) a technique for performing venipuncture.
C) an incision into a vein.
D) the practice of "bloodletting".

Question 20

Increased employment of phlebotomists in home health care can be attributed to:

A) diagnostic related groups.
B) wellness screening.
C) specialty clinics.
D) alternative medicine.

Question 21

The health-care professional who provides rehabilitating activities for patients with physical and mental disabilities is a(an):

A) oncologist.
B) occupational therapist.
C) respiratory therapist.
D) nuclear medicine therapist.

Question 22

The department of the hospital that specializes in diagnostic x-rays is:

A) respiratory therapy.
B) radiology.
C) electrocardiography.
D) pharmacy.

Question 23

The physical therapy department specializes in:

A) treating with water, heat, and exercise.
B) performing arterial blood gases.
C) dispensing medications and drugs.
D) performing biopsies.

Question 24

Traditional duties of the phlebotomist include all of the following except:

A) correct labeling of all specimens with the required information.
B) selection of the appropriate specimen containers for the specified tests.
C) perform tests on patient samples in the laboratory.
D) collection of the appropriate amount of blood by venipuncture or dermal puncture.

Question 25

In the hospital setting, the clinical laboratory is part of:

A) nursing services.
B) professional services.
C) fiscal services.
D) support services.

Question 26

Upon entering a patient's room to draw several blood specimens, the phlebotomist learns that the patient is not there but is instead in another area of the hospital receiving radiation therapy. The nursing staff members ask the phlebotomist to draw the patient's samples as soon as possible instead of waiting for the patient to return to his or her room. The phlebotomist should first look for the patient in which of the following areas of the hospital?

A) Radiology
B) Intravenous team
C) Occupational therapy
D) Nuclear medicine

Question 27

Name the hospital department that uses radionucleotides in diagnosing and treating disease.

A) Radiation therapy
B) Nuclear medicine
C) Pharmacy
D) Electroencephalography

Question 28

Which of the following is a valid reason to discourage phlebotomists from wearing long or dangling jewelry, including earrings:

A) patients may confuse these with religious symbols and become uncomfortable.
B) reflections from these may interfere with patient monitoring equipment.
C) these kinds of jewelry may contribute significantly to fatigue in the phlebotomist.
D) such jewelry can be grabbed by a patient or become tangled in printers.

Question 29

Phlebotomists should observe radiation precautions in all of the following departments except:

A) physical therapy.
B) nuclear medicine.
C) radiation therapy.
D) diagnostic imaging.

Question 30

Phlebotomists act as liaisons between the laboratory, patients, and hospital staff.

Question 31

The department of the hospital that treats breathing disorders is:

A) nuclear medicine.
B) physical therapy.
C) occupational therapy.
D) respiratory therapy.

Question 32

A phlebotomist who encourages a patient to express his or her concerns is:

A) exhibiting good listening skills.
B) demonstrating positive body language.
C) having difficulty finding a vein.
D) avoiding returning to the laboratory.

Question 33

The hospital department that performs computerized axial tomography is:

A) physical therapy.
B) radiology.
C) nuclear medicine.
D) cardiovascular testing.

Question 34

Phlebotomists may be employed in a physician's office laboratory (POL).

Question 35

Nontraditional or newer duties for the phlebotomist include all of the following except:

A) collection of arterial blood specimens.
B) performing validation studies of point-of-care (POC) testing.
C) monitoring the quality of specimens collected.
D) performing patient tests using Point of Care (POC) testing.

Question 36

Laboratory personnel who analyze specimens do not perform phlebotomy.

Question 37

A phlebotomist should minimize his or her use of perfumes and colognes because:

A) patients may be allergic to certain fragrances.
B) perfumes and colognes may be prohibited by certain religions.
C) laboratory instruments may be affected by some fragrances.
D) perfumes and colognes may interfere with blood gas analysis results.

Question 38

In which of the following patient care areas would the phlebotomist encounter the youngest patient?

A) Pediatrics
B) Dialysis unit
C) Nursery
D) Neonatal nursery

Question 39

The department of the hospital that is the consultant on drug therapy is:

A) radiology.
B) physical therapy.
C) electrocardiography.
D) pharmacy.

Question 40

Upon the successful completion of a structured phlebotomy education program, the phlebotomist will have the opportunity to become:

A) accredited.
B) validated.
C) certified.
D) inspected.

Question 41

Match the following patient care areas with its description.
a.Acute cardiac disorders
b.Children
c.Newborns experiencing difficulty
d.Postoperative patients
e.Renal disorders
Critical care unit (CCU)

Question 42

Respiratory therapists may perform arterial punctures.

Question 43

Diagnosis-related groups (DRGs) are used to determine the type and amount of hospital care a patient should receive.

Question 44

Match the following patient care areas with its description.
a.Acute cardiac disorders
b.Children
c.Newborns experiencing difficulty
d.Postoperative patients
e.Renal disorders
Recovery room

Question 45

Match the following hospital departments with the service area in which they are located.
a.Fiscal services
b.Nursing services
c.Professional services
d.Support services
Admitting

Question 46

The emergency department (ED), intensive care unit (ICU), and operating room (OR) are part of professional services.

Question 47

Phlebotomists may collect specimens in long-term care facilities.

Question 48

Match the following patient care areas with its description.
a.Acute cardiac disorders
b.Children
c.Newborns experiencing difficulty
d.Postoperative patients
e.Renal disorders
Dialysis unit

Question 49

Match the following hospital departments with the service area in which they are located.
a.Fiscal services
b.Nursing services
c.Professional services
d.Support services
Purchasing

Question 50

Phlebotomists are not required to attend staff meetings.

Question 51

Match the following patient care areas with its description.
a.Acute cardiac disorders
b.Children
c.Newborns experiencing difficulty
d.Postoperative patients
e.Renal disorders
Pediatrics

Question 52

The health information management department is part of nursing services.

Question 53

A health maintenance organization (HMO) provides patient services for a specific amount of time for a set prepaid fee.

Question 54

The oncology patient care area treats patients with cancer.

Question 55

A hospital that does not adhere to diagnosis-related group (DRG) guidelines will make a profit.
Matching

Question 56

Match the following hospital departments with the service area in which they are located.
a.Fiscal services
b.Nursing services
c.Professional services
d.Support services
Physical therapy

Question 57

Match the following hospital departments with the service area in which they are located.
a.Fiscal services
b.Nursing services
c.Professional services
d.Support services
Operating room

Question 58

Match the following patient care areas with its description.
a.Acute cardiac disorders
b.Children
c.Newborns experiencing difficulty
d.Postoperative patients
e.Renal disorders
Neonatal nursery

Question 59

The food service and housekeeping departments are part of nursing services.