Deck 19: Crisishostage Negotiation

Question 1

The crisis stage of a hostage taking is the most critical because it sets the tone for the remainder of the situation.​

Answer 1

True

Question 2

The S.A.F.E.is a communications model that can be interfaced with the REACT task model of crisis negotiation.​

Answer 2

True

Question 3

If you are a hostage one ploy is to attempt to strike up a conversation so that the Stockholm syndrome can develop.​

Answer 3

False

Question 4

​Expressive behavior in hostage taking has to do with weak individuals becoming powerful by taking hostages.

Question 5

Political terrorists account for the largest majority of hostage situations in the United States.​

Question 6

REACT is a hostage negotiation task model that starts with the recognition of the conditions needed to make an incident negotiable and ends with what will happen after a surrender is made.​

Question 7

The alarm stage of a hostage taking is usually the calmest because the hostage takers wish to keep the hostages under control.​

Question 8

Crisis intervention and hostage negotiation often go hand-in-hand.

Question 9

Instrumental-type hostage takers are what the human service worker is likely to encounter.​

Question 10

Police departments who use mental health professionals as consultants have more hostage situations end by negotiated surrender rather than tactical assault.​

Question 11

The behavioral dynamics of battered women and hostages after their escape are much alike.​

Question 12

Crisis intervention techniques are at the core of hostage negotiation.​

Question 13

The S.A.F.E.model is the default protocol for armed intervention after a hostage has been harmed.​

Question 14

If put in the role of negotiator,you will likely be able to promise that the cops won't storm the building.​

Question 15

The Stockholm syndrome is created when the hostage taker falls in love with his or her victim.​

Question 16

In a hostage situation,the first thing that needs to be done is to determine who the hostage taker is and obtain a profile.​

Question 17

Aggrieved or wronged hostage takers are typically the type the human service worker is most likely to run into.​

Question 18

Instrumental behavior in hostage taking has some recognizable goal such as escape from a crime scene.​

Question 19

Negotiators do best when they can establish a continuous state of interdependence between themselves and the hostage takers.​

Question 20

With psychotic or emotionally disturbed individuals,a rational,calm,cool,and collected problem-solving style of negotiating is best.​

Question 21

Which statement best describes the depressed hostage taker?​

A)He/She has a false system of beliefs with hallucinations and delusions.
B)He/She is confused and unable to make a decision,with generally reduced energy and affect.​
C)He/She is narcissistic,attention-seeking.​
D)He/She conflicts with society,blames others,is concerned only for him-/herself.​

Question 22

If taken hostage,which of the following should a hostage not attempt to do?​

A)Lighten the seriousness of the situation by injecting a bit of humor into it.
B)Be very compliant and servile to instructions from the hostage takers.​
C)Be highly observant of what is happening so as to give a valid report to the authorities.​
D)Make suggestions or speak without first being spoken to.​

Question 23

Post incident debriefing includes giving people a warm receptions and assuring them they acted properly and their symptoms are common.​

Question 24

Which of the following negotiator statements would seem best for a hostage taker diagnosed as a paranoid schizophrenic?

A)Yes,I can hear the voice too and it really is foul-mouthed.
B)​Look,I know you're really hurting,but there really aren't any little brimstone demons in here so let's get you some help.
C)​It must be really difficult to get any sleep at all when you're frightened to death that those giant roaches will come back.
D)OK ! I really do understand that the medicine makes you feel bad,but do you really want to get shot out here when you're acting crazy?

Question 25

Which statement best describes the estranged hostage taker?​

A)He/She has a false system of beliefs with hallucinations and delusions.
B)He/She is confused and unable to make a decision with reduced energy and affect.​
C)He/She is aggrieved by the system,bears many "crosses," and has iron-clad belief system.​
D)He/She conflicts with society,blames others,is concerned only for him-/herself.​

Question 26

In attempting to persuade the hostage taker to give up,the negotiator should:

A)never agree with any of the hostage taker's ideas.
B)​ask about the health and well-being of the hostages to deflect the hostage taker from his or her demands.
C)​at some point use closed questions to force "yes' and "no" answers.
D)bring friends or relatives to the scene to help in negotiating.

Question 27

Post-incident interviews and CISD are essentially the same procedure.​

Question 28

The Stockholm syndrome is possible in hostage situations if all of the following are present,except:

A)positive feelings are generated toward the captors from the hostages.
B)​negative feelings are generated toward the authorities by the hostages.
C)​positive feelings are generated toward the hostages by the captors.
D)negative feelings are generated toward the hostages by the authorities.

Question 29

Which of the following negotiator statements would seem best for a depressed hostage taker?

A)It's time for you to come out,because it won't get you your job back in there.What you really want is your job back,or one just like it,so come out right now and let's work on that.
B)​You really seem kind of down at the moment.
C)​Have you been on anti-depressants?
D)If you want,we can set you up for suicide by cop.

Question 30

Immediately after their release hostages should be:​

A)allowed to rest and obtain food and drink.
B)given psychotropic medication to calm them down while they are debriefed.​
C)carefully allowed to be interviewed by the media so that catharsis may occur.​
D)told who their hostage takers were so the Stockholm syndrome can be extinguished.​

Question 31

The stages of a hostage situation are:​

A)alarm,crisis,accommodation,and resolution.
B)alarm,containment,negotiation,and resolution.​
C)seizure,terrorizing,control,and resolution.​
D)demonstration,bargaining,and resolution.​

Question 32

Of the following types of hostage takers,which would be viewed as an expressive act?

A)A father who felt his son had died a wrongful death at the hands of a hospital.
B)​A car jacker who wanted to take the hostage to an ATM to get money.
C)​A robber of a convenience store who couldn't get away before the police.
D)A religious cult that wanted their leader freed.

Question 33

Which of the following is not part of the S.A.F.E.acronym?

A)Substantive issues
B)​Action statements
C)​Face saving
D)Emotion

Question 34

The taking of hostages really simply boils down to attention-seeking behavior by the takers.​

Question 35

Human services workers who serve as consultants to hostage negotiators should:​

A)never assess the mental status of the hostage taker as well as the negotiator.
B)not become directly involved in the negotiations so as to remain objective.​
C)step in when the primary negotiator becomes fatigued.​
D)always take charge of the scene,even when more experienced law enforcement negotiators are present.

Question 36

Which statement best describes the antisocial hostage taker?​

A)He/She has a false system of beliefs along with hallucinations and delusions.
B)He/She is confused and unable to make a decision along with reduced energy and affect.​
C)He/She is narcissistic and attention-seeking.​
D)He/She conflicts with society,blames others,is concerned only for him-/herself.​

Question 37

Of the following,which is nottrue of hostage takers?​

A)They have reached an acute level of frustration.
B)They are attempting to problem-solve.​
C)They want to harm the hostage so as to show the world they mean business.​
D)They are seeking attention.​

Question 38

In gathering information,a hostage negotiator would first:​

A)attempt to determine who the hostage taker is so as to obtain a profile.
B)determine the reason the hostages were taken so as to know how to negotiate.​
C)find out who the hostages are so the Stockholm syndrome could be used.​
D)know the physical layout of the site so as to determine the best and safest route of attack if necessary.​

Question 39

In attempting to stabilize a hostage situation,the negotiator should stay calm and:

A)allow the hostage taker to ventilate thoughts and feelings if necessary.
B)​attempt to carefully enter the "psychological space" of the hostage taker.
C)​attempt to distract the angry hostage taker by speaking about the negotiator's own personal problems.
D)allow the hostage taker to escalate their hostility.

Question 40

The typical sequence of a Critical Incident Stress Debriefing is:

A)Fact-Thought-Feeling.
B)​Suppression-Catharsis.
C)​Feeling-Thought-Fact.
D)Regression-Breakdown-Integration.

Question 41

What are the REACT and S.A.F.E.models and how can you employ them when negotiating with a hostage taker in a school setting?

Question 42

Crisis intervention with the negotiator involves:

A)some type of instant replay through both tactical and psychological debriefing.
B)​thought field processing of subconscious trauma.
C)​returning to the scene and use of traumatic image flooding to desensitize the negotiator.
D)going out for a beer and talking about some other than the hostage situation.

Question 43

Which of the following negotiator statements would seem best for an inadequate-type hostage taker?

A)"Face it,this is another in a long line of screw-ups,do you want to wind up dead over it? Because that's a high probability if you don't come out now."
B)​"You seem really frustrated,could it be that overall,life hasn't treated you very well?"
C)​"I understand you're an important man and you want the world to know it.I believe I can get you an appointment with the mayor,but I'll need for you to set some meeting times."
D)"It seems like you're really upset about something.Is this usually how you handle being upset?"

Question 44

If taken hostage,which of the following should you do?

A)Engage in fantasy and daydreaming to make time pass
B)​Interject some humor into the situation to lighten the mood
C)​Be assertive so as not to lose face with the captors
D)Make suggestions about how the situation can be improved for both the hostages and their captors

Question 45

The hostage can make use of the dynamics of the Stockholm syndrome to improve their survival odds by:

A)appearing to agree with the hostage taker's beliefs.
B)​sharing the more personal aspects of one's life and eliciting the same from the hostage taker.
C)​currying favor with the hostage taker by complimenting him or her.
D)ignoring the hostage taker's personal queries and thus making him or her more subservient.

Question 46

Which of the following is not part of the REACT model acronym?

A)Recognition of the conditions needed to make an incident negotiable
B)​Engagement that builds rapport
C)​Contracting/Controlling in facilitating an agreement on how to resolve the incident
D)Attunement to the degree of trust

Question 47

Compare and contrast hostage negotiation with persons from a low-context and high-context culture.

Question 48

Of the following types of hostage-taking,which would be viewed as an instrumental act?

A)A bank robber to aid an escape
B)​A suicidal person who wants the police to kill her
C)​A person who was fired from a job of twenty years
D)A jilted lover who wants a reconciliation

Question 49

You are a crisis worker with the local crisis intervention team.Law enforcement was called to a hostage situation at a nearby state park.They want you to negotiate a peaceful end to the situation.What points do you want to keep in mind,and why would they be important?

Question 50

In post intervention,hostages receive:

A)CISD.
B)​psycho-education,CISD components,support group,positive reinforcement,follow-up.
C)thought-behavior-feeling processing,stress reduction exercises,sick leave,bonuses,appointments with behavioral health management organizations,good supervisor consults and stress reduction coaching.
D)psychological autopsies,EMDR,and CISD.

Question 51

Acute Stress Disorder:

A)occurs when people don't do anything about a traumatic event.
B)​is early and acute in its onset but does not predict PTSD.
C)invariably happens when people are held hostage.
D)has symptoms that may be alleviated by a post-incident interview.