Deck 1: Foundations of Human Communication

Question 1

1-2 The process of acting upon information is the definition of _____.

A) intrapersonal communication
B) communication
C) interpersonal communication
D) human communication

Answer 1

B

Question 2

1-9 Dr.Johnson posts an announcement on her course web page that she is administering an exam on Thursday.On Thursday,she is surprised to find that over half of her students did not prepare for the exam or did not study the correct material.This misunderstanding illustrates what aspect of communication competence?

A) The message should be ethical.
B) Emotions are expressed unintentionally.
C) Communication is a linear process.
D) The message should achieve its intended effect.

Answer 2

D

Question 3

1-6 According to the textbook,human communication is _____.

A) is the process of making sense out of the world and sharing that sense with others by
Creating meaning through the use of verbal and nonverbal messages.
B) is the process of making sense out of the world and sharing that sense with others by
Creating meaning through the use of verbal messages.
C) is the process of making sense out of the world and sharing that sense with others by
Creating meaning through the use of nonverbal messages.
D) is the process of making sense out of the world and sharing that sense with others by
Creating meaning through the use of intrapersonal messages.

Answer 3

A

Question 4

1-11 Noshin is listening to Leah tell a story about what happened in class yesterday.The two are engaging in which actions?

A) Noshin is encoding and Leah is decoding
B) Noshin and Leah are both encoding
C) Noshin is decoding and Leah is encoding
D) Noshin and Leah are both decoding

Question 5

1-8 Symbols can be

A) words
B) sounds
C) gestures
D) all of these

Question 6

1-13 The terms feedback and context are introduced in which of the communication models?

A) communication as action
B) communication as interaction
C) communication as reaction
D) communication as transaction

Question 7

1-16 The model of communication referred to as 'human communication as action' may be summarized with the phrase _____.

A) communication takes place when messages are sent and received
B) communication takes place when messages are exchanged
C) communication takes place when meanings are created and maintained
D) communication takes place when human beings are affected by each other

Question 8

1-10 Another word for decoding is _____.

A) interpretation
B) speaking
C) creating
D) noise

Question 9

1-5 According to the textbook,in its broadest sense,communication is the process or which of the following?

A) Thinking about information.
B) Sending information.
C) Acting on information.
D) Making sure grammar is correct.

Question 10

1-19 The fact that we communicate with others nonverbally even when we may not intend to do so demonstrates that communication is

A) inescapable.
B) irreversible.
C) emphasizing content.
D) emphasizing relationships.

Question 11

1-7 Kimesha listens privately to her iPod on the way to campus and wears her university T-shirt to class for her Friday lab.Kimesha is expressing her thoughts and feelings through which of the following?

A) music
B) art
C) clothing
D) hair-do

Question 12

1-12 Prior to class,Ralitza received a phone message alerting her to call home immediately.As a result of receiving this message,Ralitza is unable to focus on the class discussion.Which component of the communication process does this describe?

A) receiver
B) feedback
C) noise
D) context

Question 13

1-17 Billie received a series of email messages from an address with which she was not familiar.She tried to track down the sender,but could not determine who he/she was.The sender of these emails to Billie was using which characteristic of mediated communication?

A) anonymity
B) personal appearance
C) distance
D) time
E) relationship

Question 14

1-3 In the textbook,the primary distinction between the definition of communication and human communication involves _____.

A) acting upon information
B) managing relationships
C) interacting simultaneously
D) making sense out of the world

Question 15

1-4 When we interpret,which of the following may be involved?

A) sight and sound
B) thoughts,feelings and words
C) touch,smell and taste
D) all of these can be included in interpreting experiences

Question 16

1-15 Jenny is speaking to Madina about her ideas for a speech.While Jenny is speaking,Madina simultaneously shakes her head and has a puzzled look on her face.Jenny notices this response and stops and explains her ideas in another way.This example is most closely related to which model of communication?

A) communication as action
B) communication as feedback
C) communication as interaction
D) communication as transaction

Question 17

1-20 Gilberto makes a negative comment about Kristen's new haircut.He quickly recants saying,"I'm sorry,Kristen.You know I didn't mean it." Unfortunately,Kristen still feels hurt.This example demonstrates that communication is _____.

A) inescapable
B) intentional
C) irreversible
D) complicated

Question 18

1-18 When you use Facebook to send a message to a friend,you are utilizing _____ communication.

A) mass
B) moderated
C) presentational
D) mediated
E) printed

Question 19

1-1 The study of communication is important because of which of the following?

A) We can become more employable
B) We can improve our interpersonal relationships
C) We can improve our health
D) All of the above are reasons to study communication

Question 20

1-14 On the day Janet was scheduled to give her speech,her class was relocated into an auditorium.Janet couldn't quite overcome the feeling of isolation she felt as she spoke to her twenty classmates in a room that could seat 500.Which of the following elements is most responsible for Janet's reaction?

A) feedback
B) context
C) information source
D) channel

Question 21

1-28 Sondra is conscious of her tendency to be soft-spoken and withdrawn in communication situations.Based on this example,what characteristic of a competent communicator does Sondra have?

A) She effectively interprets verbal messages.
B) She appropriately adapts her communication.
C) She is aware of her own communication.
D) She listens and responds thoughtfully.

Question 22

1-30 According to the textbook,which of the following statements is most accurate about nonverbal communication?

A) Cultural differences have little impact on the way we interpret nonverbal messages.
B) People are more likely to believe your verbal communication than your nonverbal.
C) Nonverbal messages have a clear-cut beginning and ending point.
D) Nonverbal messages may be intentional or unintentional.

Question 23

1-32 Kara's friend states that she did not understand what Kara meant by her previous statement.Kara restates her message by giving an example that is personally relevant to her friend.Kara's behavior best illustrates which of the principles of communication?

A) Effectively using and interpreting nonverbal messages.
B) Appropriately adapting your messages to others.
C) Being aware of your communication.
D) Effectively adapting to the context of the communication.

Question 24

1-35 Which of the following could best be described as an example of impersonal communication?

A) Asking the teller at the bank to cash a check.
B) Discussing skydiving with your English professor after class.
C) Reviewing your notes for your history exam.
D) Talking to your best friend about your job interview.

Question 25

1-34 Which of the following is an attribute of interpersonal communication?

A) Interpersonal communication is linear.
B) Interpersonal communication is a monologue.
C) Interpersonal involves responding to people's roles.
D) Interpersonal communication involves mutual influence.

Question 26

1-24 The aspect of communication that focuses on HOW something is communicated,and refers to emotions,attitudes,and power,is describing the _____.

A) content of the message
B) context of the message
C) interaction dimension
D) relationship dimension

Question 27

1-23 The aspect of communication that focuses on WHAT is said,including new information,ideas,and suggested actions,is referred to as _____.

A) content
B) relational
C) intention
D) implication
E) context

Question 28

1-21 Dean Barnlund suggested that when we communicate with one other person,there are at least six other "people" involved.This statement suggests that communication is _____.

A) relational
B) complicated
C) governed by rules
D) inescapable

Question 29

1-31 Which of the following statements is accurate concerning listening?

A) Psychological noise helps make effective listening possible.
B) Listening is primarily a passive task.
C) Listening is the easiest communication skill to develop.
D) Effective listeners are other-oriented.

Question 30

1-37 The textbook describes small group communication as a transactional process among three to fifteen people who

A) meet often.
B) work in the same context.
C) are "in sync" with each other.
D) share a common goal.

Question 31

1-25 All communication involves rules that define appropriate behavior.What factors influence these rules?

A) The people involved.
B) The placement of the people involved.
C) The culture in which people are communicating.
D) The length of the message.
E) Both A and C

Question 32

1-22 According to communication scholar Wiio,which of the following is/are true about communication?

A) communication cannot fail
B) if a message can be understood in different ways,it will be understood in just the
Way that does the least harm
C) there is never anyone who knows better than you what you meant by your
Message
D) the more communication there is,the more difficult it is for communication to
Succeed

Question 33

1-26 Chinh knows that when he visits his friend,Rob,he must always call ahead.Rob has never directly told Chinh to do this.This example illustrates a(n)_____.

A) explicit rule
B) implicit rule
C) content rule
D) relational rule

Question 34

1-36 Frank and Jesse are involved in a team project at work.During a break from the team meeting,Frank and Jesse move to the hallway and discuss what it is the two of them wish to bring up in the next session.This conversation between Frank and Jesse would be considered what?

A) Small group communication
B) A presentation
C) Mediated communication
D) Egocentric communication
E) A dyad

Question 35

1-38 Which of the following is an example of presentational communication?

A) a radio talk show
B) Oprah Winfrey delivers a graduation speech.
C) A faculty awards committee meets to select scholarship recipients.
D) muttering to yourself as you study your French

Question 36

1-39 Ted is a communication researcher working at a local hospital.He studies how patients and their nurses and doctors communicate.He also studies how the hospital communicates about its new weight loss campaign,"Drop It!" Ted is directly involved in researching which area of communication?

A) team communication
B) small group communication
C) health communication
D) mediated communication

Question 37

1-40 Aristotle's definition of rhetoric includes _____.

A) the process of discovering the available means of persuasion in a given situation.
B) the use of gimmicks to get what you want.
C) another term for public communication.
D) the process of learning about language and symbols.

Question 38

1-33 Which of the following is included in the definition of interpersonal communication as discussed in the textbook?

A) managing relationships
B) impersonal
C) one-to-many
D) common goal

Question 39

1-29 Language consists of _____.

A) symbols and sounds
B) rules and sounds
C) context and rules
D) symbols and rules

Question 40

1-27 Which of the following is an example of intrapersonal communication?

A) talking to a friend about biology class
B) telling your roommate about a personal problem
C) mentally reviewing what you have to do that day
D) ordering a pizza over the phone

Question 41

2-9 According to the textbook,the key problem with the "communication as action" model of communication is that it overlooks the various channels of communication.

Question 42

2-8 Someone who is distracted by the thought of an upcoming exam and misses the professor's advice on how best to study is experiencing literal noise.

Question 43

2-1 Personnel managers cite oral communication skills as a top factor in helping graduating college students obtain employment.

Question 44

2-5 The other-oriented perspective is essential for a message to achieve its desired effect.

Question 45

2-18 According to the textbook,an important aspect of a successful group is having a sense of belonging among its members.

Question 46

2-10 The "communication as transaction" model fails to take into account the simultaneous nature of communication.

Question 47

2-16 Verbal messages are more believable than nonverbal messages.

Question 48

2-11 When Filiberto returns home from his classes,he finds that there are three emails from his friend Paolo that were sent at various times of the day.These emails illustrate that mediated communication is synchronous.

Question 49

2-14 A nonverbal message may contradict a person's verbal message.

Question 50

2-4 According to the textbook,a characteristic of competent communication is to achieve a common understanding of the message.

Question 51

2-12 The relationship dimension of a message offers cues about the amount of power and control the speaker feels toward the other person involved in the communication.

Question 52

2-15 You spend more time listening than performing any other communication activity.

Question 53

2-19 Bert,Ernie,and Oscar are in a serious discussion about their highway trash pickup contract.This is an example of dyadic communication.

Question 54

2-6 The Pascal quotation,"There are truths on this side of the Pyrenees,which are falsehoods on the other," suggests that there is not a universal code of ethics that is followed by all cultures.

Question 55

2-13 The relationship aspect of communication is usually explicit in a person's verbal messages.

Question 56

2-7 Brad is angry with Angie,so while she tells him why she wants to go out to a specific restaurant for dinner,he sits perfectly still and makes no eye contact with her.In these ways,Brad is able to confuse Angie by not sending any feedback to her.

Question 57

2-3 According to research cited in the textbook,communication plays a role in maintaining your emotional,but not your physical health.

Question 58

2-17 A dyad must have at least three people interacting.

Question 59

2-20 Presentational communication occurs when a speaker addresses a gathering of people to inform,persuade,or entertain.

Question 60

2-2 When seeking employment,it is good to know that the top-ranked factor that human resources professionals desire in applicants is the ability to have experience in resume writing.

Question 61

4-7 Rules that are not specifically spelled out are _____ rules.

Question 62

3-3 What three criteria should be used to judge communication competence?

Question 63

4-11 The process of using symbols to influence or persuade others is _____.

Question 64

3-2 What is the definition of human communication as discussed in the textbook?

Question 65

4-1 The beliefs,values,and moral principles by which we determine what is right or wrong are called our _____.

Question 66

3-7 Explain and give an example of what is meant by the term 'context'.

Question 67

4-4 Thoughts,worries,and feelings that distract us from the communication process are called _____.

Question 68

3-10 Define a dyad.

Question 69

3-1 List and explain the three reasons why we study communication as outlined in the text.

Question 70

3-8 Explain the basic assumption of the "human communication as transaction" model.

Question 71

4-8 A followable prescription that indicates what behavior is obligated,expected,preferred,or prohibited in a specific situation is a _____.

Question 72

3-9 Briefly list and explain the three communication contexts discussed in the text.

Question 73

4-3 The written,spoken,and unspoken elements of communication to which we assign meaning are called _____.

Question 74

4-6 _____ communication often occurs when a time delay occurs between the sending of an email message and the receipt or reading of that message.

Question 75

4-10 To be _____ is to consider the needs,motives,desires,and goals of our communication partners while still maintaining our integrity.

Question 76

3-4 Explain the concept that meaning is co-created.

Question 77

3-6 Explain the concept of feedback.What are some possible sources for feedback?

Question 78

4-9 Communication that occurs within yourself is referred to as _____ communication.

Question 79

3-5 Explain the criteria for ethical communication by defining ethics and explaining some sources for ethical views.

Question 80

4-2 The pathway through which messages are sent is the _____.