Deck 1: Introducing Strategic Management

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Question
Business strategy operates as a zero-sum game in which one firm's wins represent another firm's losses.
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Question
A conglomerate is a business that is so diversified it does not fit into one specific industry category.
Question
Strategy implementation is generally less important than strategy formulation for business success.
Question
The process of implementing strategy should provide information that can be used to modify a firm's strategy.
Question
The big-picture perspective of a business strategy differs significantly from the tactics used to implement the strategy.
Question
Corporate strategies are used by businesses that compete in a single industry or business segment.
Question
Strategy formulation is a part of strategic management that focuses on the specific actions that a firm uses to achieve strategic goals and objectives.
Question
Firms that compete in some aspects of business may actually cooperate in other business areas.
Question
Corporate-level strategies are most appropriate for diversified businesses that compete in many different and unrelated businesses and industries.
Question
Successful strategies are often formulated without input from those who will later implement the strategies.
Question
The term arena is defined as what a firm wants to become in the future.
Question
Strategy implementation is defined as the process of deciding what a firm should do.
Question
Vision statements tend to be very general, while arenas are identified very specifically.
Question
Effective strategies always arise out of unplanned decisions and actions.
Question
The company Under Armour was originally successful at charging higher prices for t-shirts because its products gave the consumer tangible benefits.
Question
Successful strategies are usually formulated by focusing on a single functional business area.
Question
Most business industries are relatively stable, because significant industry changes take many years to implement.
Question
Customization of products and services is a major way to exploit various targeted arenas.
Question
Business-level strategies are focused on developing and pursuing goals and objectives within specific markets or industry segments.
Question
Research suggests that U.S. managers are better at strategy implementation than strategy formulation.
Question
JetBlue's decision to secure a home base at JFK Airport when the New York Port Authority was anxious to attract more air traffic is an example of a decision regarding the "arenas" element of strategy.
Question
Economic logic is the means by which a firm will earn a profit by implementing a strategy.
Question
A goal of implementation is to ensure that strategy formulation is comprehensive and well informed.
Question
Systems consist of the organizational processes and procedures that a firm uses in its daily operations, such as controls and incentives, resource-allocation procedures, budgets, and distribution.
Question
A major goal of strategy implementation is to translate good ideas into action and translate actions into good ideas.
Question
A firm that achieves competitive advantage can usually maintain it over time.
Question
The external perspective on competitive advantage is based on the assumption that differences in competitive advantage are a function of the uniqueness of the firm.
Question
Strategy implementation results when a firm performs specific tasks that are required to achieve the goals and objectives described in the strategic plan.
Question
Identifying and exploiting differentiators demonstrates that a firm is successful at making tough choices and deciding on tradeoffs.
Question
The external perspective indicates that differences in competitive advantage are more often a function of industry attractiveness than a function of the firm's position in the industry.
Question
The competitive advantage held by one firm over its competitors tends to change more slowly in stable markets.
Question
Organizational structure is the least important of all three major strategic levers.
Question
The internal perspective assumes that firms can create a competitive advantage by having resources that are rare or costly to imitate.
Question
Acquisition of other businesses is a main vehicle that firms can use to enter new market or industry segments.
Question
Major differentiators include services that help a business outperform their competitors, including brand image, customization, technical superiority, price, quality, and reliability.
Question
Staging refers to the timing and pace of strategic moves that are influenced by how a firm uses available resources such as cash, human capital, and knowledge.
Question
Staging decisions are typically driven by a single factor, such as resources, urgency, credibility, or the need for early wins.
Question
Competitive advantage occurs when a firm has more resources than its competitors.
Question
Differentiators are defined as areas where a firm chooses to compete in the marketplace.
Question
In most businesses, the information necessary to formulate strategy can be found with a small group of leaders.
Question
Which statement about the strategic management process is most accurate?

A) Strategic management explains why firms translate their vision into actions.
B) Strategic management should be focused on both strategy formulation and implementation.
C) Strategic management is determined by forces in the firm's external environment.
D) Strategic management is a formula used to develop strategies.
Question
Business-level and corporate-level strategies are least likely to share which of the following elements?

A) focus on profit maximization
B) focus on cash flow maximization
C) breadth of focus
D) focus on quality and efficiency
Question
Which of the following maintains the ultimate responsibility for strategy within an organization?

A) senior management
B) lower-level managers
C) mid-level executives
D) employee teams
Question
The degree of environmental stability of industries and markets is a major factor in determining a firm's competitive advantage.
Question
Which concept describes how a firm determines the objectives and tasks that are required to put a plan into action?

A) strategy alignment
B) strategy implementation
C) strategy formulation
D) strategy integration
Question
A conglomerate is best described as ________.

A) a business that fits into a specific market or industry category
B) a business that is not diversified
C) a business that sells only one product
D) a highly diversified business that does not fit into one specific category
Question
Which of the following describes the most appropriate use of business-level strategies?

A) pursuing opportunities within a specific business
B) outsourcing production to overseas divisions
C) managing diversified businesses
D) competing in hypercompetitive markets
Question
In markets that are dominated by only a few firms, the degree of industry stability has no effect on competitive advantage.
Question
The dynamic perspective looks at how a firm arrived at its current market position to predict future competitive advantage.
Question
The dynamic perspective is useful as a tool for examining industries in which firms tend to encounter the same competitors in multiple markets.
Question
The dynamic strategy perspective is particularly useful for analyzing markets that change rapidly and unpredictably.
Question
The dynamic perspective tends to explain the medical products industry more accurately than it explains the computer industry.
Question
Which of the following concepts describes the process used to decide what a firm should do?

A) strategy integration
B) strategy implementation
C) strategy formulation
D) strategic alignment
Question
The dynamic perspective indicates that the current market position of a firm is not an accurate predictor of its future performance.
Question
A firm that is characterized by multimarket competition encounters the same competitors in many different markets.
Question
Which of the following strategy components was most helpful for Under Armour's early success in the sports apparel industry?

A) The company started in two market segments, t-shirts and footwear, at the same time.
B) The company's first t-shirt product was highly differentiated from existing products.
C) Instead of starting with the U.S. domestic market, the company began its sales effort in Europe.
D) The company increased sales by offering t-shirts at lower prices than the competition.
Question
The competitive advantage of a firm over its competitors tends to change more slowly in unpredictable markets.
Question
Research shows that few firms persist with their competitive advantage over prolonged periods of time.
Question
Which type of firm would most likely use corporate-level strategies?

A) firms that compete in only a single business or market segment
B) firms that possess superior capabilities
C) firms that compete in many diversified or unrelated businesses and industries
D) firms that choose to compete in an attractive industry
Question
A business market that experiences rapid and unpredictable change is known as a "high-velocity" market.
Question
A business utilizing the "people and rewards" implementation lever would most likely carry out which of the following?

A) providing on-the-job training programs
B) instituting just-in-time inventory control
C) reorganizing the company's management hierarchy
D) decentralizing the company's business operations
Question
A company makes a decision to expand only by developing new stores internally. The company can best be described as using which of the following?

A) the vehicle of organic growth
B) the vehicle of acquisition
C) the differentiator of alliances
D) the economic logic of customization
Question
Which of the following factors relates to staging as described in the business strategy diamond?

A) market segments
B) speed of expansion
C) product styling
D) business alliances
Question
Which of the following is not an example of a vehicle as described in the strategy diamond?

A) internal development
B) customer service
C) joint ventures
D) licensing
Question
A company executive makes a presentation to the company's shareholders regarding the major components of the company's business strategy. Which of the following is the executive least likely to mention when explaining the component of economic logic?

A) Superior service
B) Internal development
C) Economies of scale
D) Proprietary product features
Question
The concept of strategic alignment can best be described as ________.

A) the way that firms choose to use their resources
B) the need for the firm's activities to compliment each other and support the overall strategy
C) the way that firms choose to develop their capabilities
D) the need to increase competitive advantage by selecting an attractive industry
Question
_____ is/are not a vehicle described in the business strategy diamond.

A) Joint ventures
B) Reputation
C) Acquisitions
D) Franchising
Question
A senior manager is reviewing the components of the strategy diamond with her staff. When naming the five major components, she lists all of the following except ________.

A) competitors
B) vehicles
C) differentiators
D) staging
Question
A company hires a business consultant to help identify key differentiators that may increase the company's competitive advantage. In discussing possible differentiators, the consultant is least likely to mention which of the following?

A) product categories
B) image
C) price
D) speed to market
Question
All of the following are aspects of organizational structure except ________.

A) units
B) hierarchy
C) budgeting
D) authority
Question
_____ is/are not one of the levers used to achieve strategic alignment.

A) Reward systems
B) Profitability
C) Processes
D) Organizational structure
Question
Which of the following is not a key component of strategy included as part of the strategy diamond?

A) staging
B) differentiators
C) evaluation
D) vehicles
Question
A company decides to expand its business operations overseas. It plans to enter Asia first, followed by Europe and then Africa. This type of planning is an example of which of the following aspects of business strategy?

A) economic logic
B) arenas
C) vehicles
D) staging
Question
_____ are not an arena described in the business strategy diamond.

A) Delivery channels
B) Product and service categories
C) Mergers and acquisitions
D) Market segments
Question
Which of the following would be least likely to drive a company's staging decision regarding expansion into a particular market?

A) a brief, time-bound window of opportunity for the expansion
B) the need for early wins in the proposed expansion market
C) a sense of urgency posed by technological advances in the market
D) significant financial resources made available for the expansion
Question
Acme Wholesale Supply is considering expanding its sales operations overseas. Which of the following factors is most likely to have a major impact on Acme's decision regarding staging of the expansion?

A) Prices
B) Channels
C) Resources
D) Locations
Question
A research associate is requested by his boss to write a report identifying potential new arenas in which the business might launch overseas operations. Which of the following categories is the associate least likely to include as a potential arena in his report?

A) customers
B) channels
C) product categories
D) technologies
Question
A company plans to maximize its profits by charging premium prices for superior customer service. This plan represents an example of which of the following aspects of strategy?

A) arenas
B) vehicles
C) economic logic
D) staging
Question
In the perceptions of consumers, low prices tend to be associated with ________.

A) fast ship times
B) low quality
C) state-of-the-art technology
D) wide availability
Question
The initial plan behind a strategy is best described as the ________ strategy.

A) unrealized
B) realized
C) emergent
D) intended
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Deck 1: Introducing Strategic Management
1
Business strategy operates as a zero-sum game in which one firm's wins represent another firm's losses.
False
2
A conglomerate is a business that is so diversified it does not fit into one specific industry category.
True
3
Strategy implementation is generally less important than strategy formulation for business success.
False
4
The process of implementing strategy should provide information that can be used to modify a firm's strategy.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
5
The big-picture perspective of a business strategy differs significantly from the tactics used to implement the strategy.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
6
Corporate strategies are used by businesses that compete in a single industry or business segment.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
7
Strategy formulation is a part of strategic management that focuses on the specific actions that a firm uses to achieve strategic goals and objectives.
Unlock Deck
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k this deck
8
Firms that compete in some aspects of business may actually cooperate in other business areas.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
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k this deck
9
Corporate-level strategies are most appropriate for diversified businesses that compete in many different and unrelated businesses and industries.
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k this deck
10
Successful strategies are often formulated without input from those who will later implement the strategies.
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11
The term arena is defined as what a firm wants to become in the future.
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12
Strategy implementation is defined as the process of deciding what a firm should do.
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k this deck
13
Vision statements tend to be very general, while arenas are identified very specifically.
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14
Effective strategies always arise out of unplanned decisions and actions.
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k this deck
15
The company Under Armour was originally successful at charging higher prices for t-shirts because its products gave the consumer tangible benefits.
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Unlock for access to all 107 flashcards in this deck.
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k this deck
16
Successful strategies are usually formulated by focusing on a single functional business area.
Unlock Deck
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k this deck
17
Most business industries are relatively stable, because significant industry changes take many years to implement.
Unlock Deck
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k this deck
18
Customization of products and services is a major way to exploit various targeted arenas.
Unlock Deck
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k this deck
19
Business-level strategies are focused on developing and pursuing goals and objectives within specific markets or industry segments.
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k this deck
20
Research suggests that U.S. managers are better at strategy implementation than strategy formulation.
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k this deck
21
JetBlue's decision to secure a home base at JFK Airport when the New York Port Authority was anxious to attract more air traffic is an example of a decision regarding the "arenas" element of strategy.
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k this deck
22
Economic logic is the means by which a firm will earn a profit by implementing a strategy.
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k this deck
23
A goal of implementation is to ensure that strategy formulation is comprehensive and well informed.
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24
Systems consist of the organizational processes and procedures that a firm uses in its daily operations, such as controls and incentives, resource-allocation procedures, budgets, and distribution.
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k this deck
25
A major goal of strategy implementation is to translate good ideas into action and translate actions into good ideas.
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k this deck
26
A firm that achieves competitive advantage can usually maintain it over time.
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k this deck
27
The external perspective on competitive advantage is based on the assumption that differences in competitive advantage are a function of the uniqueness of the firm.
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k this deck
28
Strategy implementation results when a firm performs specific tasks that are required to achieve the goals and objectives described in the strategic plan.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
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k this deck
29
Identifying and exploiting differentiators demonstrates that a firm is successful at making tough choices and deciding on tradeoffs.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
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k this deck
30
The external perspective indicates that differences in competitive advantage are more often a function of industry attractiveness than a function of the firm's position in the industry.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
31
The competitive advantage held by one firm over its competitors tends to change more slowly in stable markets.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
32
Organizational structure is the least important of all three major strategic levers.
Unlock Deck
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k this deck
33
The internal perspective assumes that firms can create a competitive advantage by having resources that are rare or costly to imitate.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
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k this deck
34
Acquisition of other businesses is a main vehicle that firms can use to enter new market or industry segments.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
35
Major differentiators include services that help a business outperform their competitors, including brand image, customization, technical superiority, price, quality, and reliability.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
36
Staging refers to the timing and pace of strategic moves that are influenced by how a firm uses available resources such as cash, human capital, and knowledge.
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Unlock for access to all 107 flashcards in this deck.
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k this deck
37
Staging decisions are typically driven by a single factor, such as resources, urgency, credibility, or the need for early wins.
Unlock Deck
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k this deck
38
Competitive advantage occurs when a firm has more resources than its competitors.
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k this deck
39
Differentiators are defined as areas where a firm chooses to compete in the marketplace.
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k this deck
40
In most businesses, the information necessary to formulate strategy can be found with a small group of leaders.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
41
Which statement about the strategic management process is most accurate?

A) Strategic management explains why firms translate their vision into actions.
B) Strategic management should be focused on both strategy formulation and implementation.
C) Strategic management is determined by forces in the firm's external environment.
D) Strategic management is a formula used to develop strategies.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
42
Business-level and corporate-level strategies are least likely to share which of the following elements?

A) focus on profit maximization
B) focus on cash flow maximization
C) breadth of focus
D) focus on quality and efficiency
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
43
Which of the following maintains the ultimate responsibility for strategy within an organization?

A) senior management
B) lower-level managers
C) mid-level executives
D) employee teams
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
44
The degree of environmental stability of industries and markets is a major factor in determining a firm's competitive advantage.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
45
Which concept describes how a firm determines the objectives and tasks that are required to put a plan into action?

A) strategy alignment
B) strategy implementation
C) strategy formulation
D) strategy integration
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
46
A conglomerate is best described as ________.

A) a business that fits into a specific market or industry category
B) a business that is not diversified
C) a business that sells only one product
D) a highly diversified business that does not fit into one specific category
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
47
Which of the following describes the most appropriate use of business-level strategies?

A) pursuing opportunities within a specific business
B) outsourcing production to overseas divisions
C) managing diversified businesses
D) competing in hypercompetitive markets
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
48
In markets that are dominated by only a few firms, the degree of industry stability has no effect on competitive advantage.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
49
The dynamic perspective looks at how a firm arrived at its current market position to predict future competitive advantage.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
50
The dynamic perspective is useful as a tool for examining industries in which firms tend to encounter the same competitors in multiple markets.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
51
The dynamic strategy perspective is particularly useful for analyzing markets that change rapidly and unpredictably.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
52
The dynamic perspective tends to explain the medical products industry more accurately than it explains the computer industry.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
53
Which of the following concepts describes the process used to decide what a firm should do?

A) strategy integration
B) strategy implementation
C) strategy formulation
D) strategic alignment
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
54
The dynamic perspective indicates that the current market position of a firm is not an accurate predictor of its future performance.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
55
A firm that is characterized by multimarket competition encounters the same competitors in many different markets.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
56
Which of the following strategy components was most helpful for Under Armour's early success in the sports apparel industry?

A) The company started in two market segments, t-shirts and footwear, at the same time.
B) The company's first t-shirt product was highly differentiated from existing products.
C) Instead of starting with the U.S. domestic market, the company began its sales effort in Europe.
D) The company increased sales by offering t-shirts at lower prices than the competition.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
57
The competitive advantage of a firm over its competitors tends to change more slowly in unpredictable markets.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
58
Research shows that few firms persist with their competitive advantage over prolonged periods of time.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
59
Which type of firm would most likely use corporate-level strategies?

A) firms that compete in only a single business or market segment
B) firms that possess superior capabilities
C) firms that compete in many diversified or unrelated businesses and industries
D) firms that choose to compete in an attractive industry
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
60
A business market that experiences rapid and unpredictable change is known as a "high-velocity" market.
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
61
A business utilizing the "people and rewards" implementation lever would most likely carry out which of the following?

A) providing on-the-job training programs
B) instituting just-in-time inventory control
C) reorganizing the company's management hierarchy
D) decentralizing the company's business operations
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
62
A company makes a decision to expand only by developing new stores internally. The company can best be described as using which of the following?

A) the vehicle of organic growth
B) the vehicle of acquisition
C) the differentiator of alliances
D) the economic logic of customization
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
63
Which of the following factors relates to staging as described in the business strategy diamond?

A) market segments
B) speed of expansion
C) product styling
D) business alliances
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
64
Which of the following is not an example of a vehicle as described in the strategy diamond?

A) internal development
B) customer service
C) joint ventures
D) licensing
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
65
A company executive makes a presentation to the company's shareholders regarding the major components of the company's business strategy. Which of the following is the executive least likely to mention when explaining the component of economic logic?

A) Superior service
B) Internal development
C) Economies of scale
D) Proprietary product features
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
66
The concept of strategic alignment can best be described as ________.

A) the way that firms choose to use their resources
B) the need for the firm's activities to compliment each other and support the overall strategy
C) the way that firms choose to develop their capabilities
D) the need to increase competitive advantage by selecting an attractive industry
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
67
_____ is/are not a vehicle described in the business strategy diamond.

A) Joint ventures
B) Reputation
C) Acquisitions
D) Franchising
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
68
A senior manager is reviewing the components of the strategy diamond with her staff. When naming the five major components, she lists all of the following except ________.

A) competitors
B) vehicles
C) differentiators
D) staging
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
69
A company hires a business consultant to help identify key differentiators that may increase the company's competitive advantage. In discussing possible differentiators, the consultant is least likely to mention which of the following?

A) product categories
B) image
C) price
D) speed to market
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
70
All of the following are aspects of organizational structure except ________.

A) units
B) hierarchy
C) budgeting
D) authority
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
71
_____ is/are not one of the levers used to achieve strategic alignment.

A) Reward systems
B) Profitability
C) Processes
D) Organizational structure
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
72
Which of the following is not a key component of strategy included as part of the strategy diamond?

A) staging
B) differentiators
C) evaluation
D) vehicles
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
73
A company decides to expand its business operations overseas. It plans to enter Asia first, followed by Europe and then Africa. This type of planning is an example of which of the following aspects of business strategy?

A) economic logic
B) arenas
C) vehicles
D) staging
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
74
_____ are not an arena described in the business strategy diamond.

A) Delivery channels
B) Product and service categories
C) Mergers and acquisitions
D) Market segments
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
75
Which of the following would be least likely to drive a company's staging decision regarding expansion into a particular market?

A) a brief, time-bound window of opportunity for the expansion
B) the need for early wins in the proposed expansion market
C) a sense of urgency posed by technological advances in the market
D) significant financial resources made available for the expansion
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
Unlock Deck
k this deck
76
Acme Wholesale Supply is considering expanding its sales operations overseas. Which of the following factors is most likely to have a major impact on Acme's decision regarding staging of the expansion?

A) Prices
B) Channels
C) Resources
D) Locations
Unlock Deck
Unlock for access to all 107 flashcards in this deck.
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77
A research associate is requested by his boss to write a report identifying potential new arenas in which the business might launch overseas operations. Which of the following categories is the associate least likely to include as a potential arena in his report?

A) customers
B) channels
C) product categories
D) technologies
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78
A company plans to maximize its profits by charging premium prices for superior customer service. This plan represents an example of which of the following aspects of strategy?

A) arenas
B) vehicles
C) economic logic
D) staging
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79
In the perceptions of consumers, low prices tend to be associated with ________.

A) fast ship times
B) low quality
C) state-of-the-art technology
D) wide availability
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80
The initial plan behind a strategy is best described as the ________ strategy.

A) unrealized
B) realized
C) emergent
D) intended
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Unlock Deck
Unlock for access to all 107 flashcards in this deck.