Deck 5: Team Identity, Emotion, and Development

Question 1

Of the following, which is the best example of the concept of retroactive pessimism?

A) The Acme Corporation attributes their team successes to excellent teamwork, while team failures are attributed to external, uncontrollable factors.
B) The Arrow Company has failed on several occasions to secure lucrative contracts from a national retailer. Arrow's competitor received those contracts instead. The team at The Arrow Company has become increasingly pessimistic about their chances for future contract acquisition after every loss.
C) The Bellewood Company team has a strong sense that they can perform successfully, and set more challenging goals for themselves.
D) The Blue Star Company is pessimistic about their business outlook for the coming year.

Answer 1

B

Question 2

Implicit trust refers to how people put their trust in others even in the absence of rational reasons to do so. All of the following might lead to the development of implicit trust EXCEPT:

A) distinctiveness--focusing on how the group members are distinct from one another in terms of diversity.
B) mere exposure--the more we see someone, the more we like and trust them.
C) mirroring--mimicking the body posture of another person.
D) flattery--complementing the other person.

Answer 2

A

Question 3

Group cohesion refers to the attraction that group members have to their group and its members. All of the following statements are true about group cohesion EXCEPT:

A) members of cohesive teams sit closer together, and show signs of coordinated patterns of behavior.
B) members of cohesive teams are more likely to participate in team activities and stay on the team.
C) members of cohesive teams have more old-timers as members than members of non-cohesive teams.
D) members of cohesive teams are more productive than members of non-cohesive teams.

Answer 3

C

Question 4

Group identity refers to the extent to which people feel their group membership is an important part of who they are. Relational identity refers to __________; collective identity refers to __________.

A) the emotional aspect of identity; the cognitive aspect of identity
B) the cognitive aspect of identity; the emotional aspect of identity
C) being a member of a particular group; having a relationship with a particular person
D) having a relationship with a particular person; being a member of a particular group

Question 5

Group socialization refers to the:

A) amount of time a group spends together professionally and personally.
B) way a group works together to complete a task or meet a goal.
C) process by which a person becomes a full member of a team.
D) process of gaining trust with new members of a team.

Question 6

When a team member modifies their behavior to coordinate or synchronize with another team member's behavior, this is called:

A) vicarious affect.
B) emotional contagion.
C) behavioral entrainment.
D) shared emotion.

Question 7

Group entitativity refers to the degree to which people perceive themselves to be a unified team. The greater the level of entitativity, the more that people feel the group fills their needs, the more identification people have with their group, and the more __________.

A) the person would advocate for extreme behaviors on behalf of their group
B) the person assumes they should act in accord with the principles of the team
C) that person judges their own group, and therefore themselves, to have a lower status
D) that person feels their identity is distinct from that of the group

Question 8

Groups with a weak sense of collective efficacy will:

A) set less challenging goals for themselves.
B) set more challenging goals for themselves.
C) persist in the face of difficulty.
D) be more likely to succeed.

Question 9

Which of the following is the best example of social embeddedness?

A) A Vice President of a restaurant chain knows the owner of a brewery from their time in college. They team up and open a restaurant featuring artisanal beers.
B) The manager of operations is introduced to a new employee who went to a highly regarded business school.
C) A business owner signs a contract with a new supplier.
D) Employees within an established team work with a new team member for several weeks.

Question 10

The average lifespan of a team is approximately:

A) 6 months.
B) 12 months.
C) 24 months.
D) 36 months.

Question 11

Why is emotional intelligence in teams important?

A) Team members with high emotional intelligence are more likely to take up the slack for under-performing team members.
B) It is positively linked to team aggression.
C) Employees with higher emotional intelligence are more effective team members, and have higher job performance.
D) Team members with high emotional intelligence seek confrontational solutions when faced with conflict.

Question 12

With regard to building cohesion in groups, of the following, which is the best way to facilitate this type of group bonding?

A) Physical proximity
B) Focus on the diversity and differences of the group
C) Encourage members to pursue personal projects
D) Encourage the group to interact virtually

Question 13

People consider two types of cues when assessing status of team members: real status and pseudo status. An example of real status is __________; an example of pseudo status is __________.

A) experience with a task; gender
B) gender; experience with a task
C) gender; ethnicity
D) experience with a task; a title in an organization

Question 14

Team members bring their individual-level emotional experiences, such as their chronic moods, emotions, and emotional intelligence, to team interactions. The group's affective state that arises from a combination of these components is called group emotion. Of the following reasons, what is the best reason why group emotion serves such an important role in teams?

A) Emotions that are felt and displayed within the group coordinate the group's behaviors and foster group bonds.
B) It defines the group's base pay.
C) It establishes a measuring point for team financial performance.
D) It defines the diversity of the team.

Question 15

Three critical activities occur during group socialization that affect the productivity of teams, and they are:

A) perceptions of status, status competition, and mirroring.
B) flattery, a focus on similarities, and behavior modified to synchronize with another person's behavior.
C) the sharing of hardship stories, conveyance of social norms, and establishing goals.
D) evaluation, commitment, and role transitions.

Question 16

Regarding team development and group socialization, three key predictors of newcomer performance are:

A) rewards, group cohesion, and team interdependencies.
B) newcomer empowerment, team expectations, and team performance.
C) newcomer's ego, experience, and ambition.
D) newcomer confidence, a network of connections with upper management, and high-performance orientation.

Question 17

When a person's emotions are induced or caused by another person's emotions, and the strength of the emotional experience is often a function of how similar or well liked the source of the emotion is, this phenomenon is called:

A) behavioral entrainment.
B) vicarious affect .
C) emotional aperture.
D) affective tone.

Question 18

If a group believes they can be successful, and takes on a "we can" attitude, this represents:

A) identity fusion.
B) group potency.
C) group superiority complex.
D) group-serving judgments.

Question 19

When an arrangement, such as a legal contract, is made amongst team members to ensure compliance, this is an example of which type of trust?

A) Familiarity
B) Similarity
C) Implicit
D) Incentive-based

Question 20

People with a high sense of identity fusion with their group are less likely to:

A) endorse extreme behaviors on behalf of their group.
B) fight or die for their group.
C) feel disconnected from their group.
D) act speedily for their group.

Question 21

As a newcomer to a group, what is one of the best behaviors to show in order to reduce old-timer resistance and increase acceptance?

A) The newcomer criticizes their workplace.
B) The newcomer distances themselves from their previous group.
C) The newcomer is a temporary employee for the group.
D) The newcomer shows emotions of confidence, shares their opinions, is independent, and pushes the team to do things in different ways.

Question 22

During the commitment phase of the group socialization process, the key factor that affects commitment, both for the individual and for the team, is the:

A) high costs of including and joining.
B) high rewards of joining and including.
C) alternatives that are available to the individual and the team.
D) sense of trust and respect shared between the two parties.

Question 23

Members of a team go through a process called role transition as members of a group. This process involves several phases and transitions. The typical ordering of these phases are:

A) socialization, investigation, resocialization, maintenance, and remembrance.
B) investigation, socialization, maintenance, resocialization, and remembrance.
C) investigation, socialization, remembrance, resocialization, and maintenance.
D) maintenance, socialization, resocialization, investigation, and remembrance.