Deck 15: Managing Groups and Teams

Question 1

Brittney is bringing muffins to her next team meeting as a friendly gesture to help them get off to a good start. Brittney is performing a group satisfaction role.

Answer 1

True

Question 2

Self-managed teams function in an independent manner.

Answer 2

True

Question 3

One negative aspect about group norms is that being part of a group can increase an individual's antisocial actions.

Answer 3

True

Question 4

Small groups consistently get better results than larger ones when the groups are engaged in problem solving.

Question 5

When the forming stage is complete, there will be a relatively clear hierarchy of leadership within the group and agreement on the group's direction.

Question 6

Performing is the last stage in the development process of permanent work teams.

Question 7

An individual's role in a group is not defined by the internal structure of the group.

Question 8

Carly is compiling the notes from her team members into one document to help them complete the project on time. Carly is performing a task-accomplishment role.

Question 9

In the group development process, the forming stage is complete when members begin to think of themselves as part of a group.

Question 10

Groupthink has the ability to undermine critical thinking in the group and harm the quality of decision making.

Question 11

A group's performance potential depends to a large extent on the individual resources its members bring to the group.

Question 12

Groupthink occurs only when group members have a negative image of the group or the leader.

Question 13

Formal groups occur naturally in the workplace in response to the need for social contact.

Question 14

Cross-functional teams are composed of people from different work areas.

Question 15

To be considered a group, there must be at least three people.

Question 16

Task groups are permanent teams that take on special projects.

Question 17

Command groups, cross-functional teams, self-managed teams, and task forces are all examples of informal groups.

Question 18

The first stage of team development is storming.

Question 19

Social loafing is the tendency for an individual to expend less effort when working collectively than when working individually.

Question 20

Once a work group has been formed, its operation is not affected by external conditions.

Question 21

Social networks among team members have no impact on the goal attainment of the team.

Question 22

Team building training and exercises do not add value to high performance work teams.

Question 23

In global teams, cohesiveness is often more difficult to achieve because of higher levels of mistrust, miscommunication, and stress.

Question 24

Problem-solving teams consist of managers and employees from different departments or functional areas who are involved in efforts to improve work activities or to solve specific problems in the organization.

Question 25

Research has shown that highly cohesive groups are always more productive than less cohesive ones.

Question 26

Effective team leaders are increasingly taking the role of coach and facilitator.

Question 27

Work teams interact primarily to share information and to make decisions to help each member do his or her job more efficiently and effectively.

Question 28

Which of the following would be considered a formal group?

A) employee birthday celebration committee
B) reading group
C) bowling team
D) task group
E) lunch group

Question 29

A self-managed team is a formal group of employees who operate without a manager and are responsible for a complete work process or segment.

Question 30

Social loafing is a greater problem in collectivist societies.

Question 31

The human relations view of conflict held that conflict must be avoided because it indicates a problem within the group.

Question 32

Goal setting is not as important for teams as it is for individual employees.

Question 33

The challenge of creating team players is greatest when the national culture is highly collectivist.

Question 34

Virtual teams use computer technology to link physically dispersed members in order to achieve a common goal.

Question 35

Compromising is both the most assertive and cooperative approach to conflict resolution.

Question 36

A manager attempts to resolve a conflict by seeking an advantageous solution for all the parties involved. This conflict management technique is called accommodating.

Question 37

Global teams are associated with high levels of groupthink.

Question 38

Conformity to social norms tends to be higher in individualistic cultures than in collectivist cultures.

Question 39

Group cohesiveness is the degree to which members are attracted to one another and share the group's goals.

Question 40

The interactionist view of conflict holds that some conflict is absolutely necessary for effective group performance.

Question 41

Temporary groups created to accomplish a specific task are termed _____.

A) command groups
B) cross-functional teams
C) self-managed teams
D) task groups
E) business unit alliances

Question 42

When the __________ stage is complete, there will be a relatively clear hierarchy of leadership within the group and agreement on the group's direction.

A) forming
B) storming
C) norming
D) performing
E) conforming

Question 43

________ occurs when a supervisor earns less than his or her subordinates.

A) Job enrichment
B) Status breakdown
C) Role ambiguity
D) Status incongruence
E) Deviant norm

Question 44

Grace has agreed to conduct market analysis and bring the results to the next project meeting. Grace is performing a(n) __________ role.

A) socio-emotional
B) relationship-oriented
C) maintenance
D) instrumental
E) task-accomplishment

Question 45

Which of the following formal groups are essentially independent groups, which, in addition to their regular duties, take on tasks such as hiring, planning, scheduling, and performance evaluations?

A) business unit alliances
B) command groups
C) self-managed teams
D) cross-functional teams
E) task groups

Question 46

The __________ stage is complete when members begin think of themselves as part of a group.

A) forming
B) storming
C) norming
D) performing
E) adjourning

Question 47

Which formal group is determined by the organization chart and composed of individuals who report directly to a given manager?

A) command groups
B) cross-functional teams
C) self-managed teams
D) business unit alliances
E) task groups

Question 48

Which stage of team development is characterized by conflict over leadership and the controls that the group places on individuals?

A) storming
B) conforming
C) forming
D) norming
E) performing

Question 49

Which of the following refers to a prestige grading, position, or rank within a group?

A) role
B) status
C) ownership
D) membership
E) norm

Question 50

Since Maria is now a manager, she is expected to wear professional attire, take her breaks in the managers' lounge, and eat lunch at the restaurants where the other managers eat. This expected behaviour pattern is an example of __________.

A) synergy
B) a role
C) groupthink
D) conformity
E) cohesiveness

Question 51

Juan is encouraging some of the quieter team members to express their thoughts about the new proposal. Juan is performing a(n) group member __________ role.

A) socio-emotional
B) interactionist
C) satisfaction
D) instrumental
E) task-oriented

Question 52

A strong sense of group identity and camaraderie develop in the __________ stage of team development.

A) storming
B) conforming
C) forming
D) performing
E) norming

Question 53

In comparison to large groups, small groups ________.

A) have shorter group tenure
B) are faster at completing tasks
C) have longer norming processes
D) are better at obtaining diverse input
E) have less conflict

Question 54

Which of the following is an accurate statement regarding status systems?

A) Anything can have status value if others in the group evaluate it that way.
B) Status is a weak employee motivator even though it has behavioral consequences.
C) Status can only be formally conferred on individuals.
D) Status systems are independent of aspects such as prestige and grading.
E) Individuals status is determined before he/she is assigned to the group.

Question 55

For permanent work groups, __________ is the last stage in their development.

A) storming
B) adjourning
C) forming
D) norming
E) performing

Question 56

The __________ stage is complete when the group structure solidifies and the group has assimilated a common set of expectations of what defines correct member behaviour.

A) storming
B) forming
C) performing
D) norming
E) conforming

Question 57

A set of expected behaviour patterns attributed to someone who occupies a given position in a social unit is called __________.

A) a role
B) social status
C) conformity
D) cohesiveness
E) a norm

Question 58

Which of the following is a negative aspect of group norms?

A) Being part of a group has the ability to increase an individual's antisocial actions.
B) The most widespread norms are those related to dress codes.
C) Groups become dysfunctional when they maintain strict norms.
D) Norms do not influence employees' performance.
E) Norms determine who is not assigned to the group.

Question 59

The acceptable standards or expectations that are shared by a group's members are referred to as ________.

A) a role
B) social status
C) conformity
D) cohesiveness
E) a norm

Question 60

In the __________ stage, high levels of task performance are no longer the group's top priority.

A) storming
B) adjourning
C) forming
D) norming
E) conforming

Question 61

According to the interactionist view, __________ conflicts support the goals of the organization.

A) goal-oriented
B) strategic
C) natural
D) functional
E) relationship

Question 62

In which of the following conflict resolution techniques are conflicts resolved by seeking an advantageous solution for all the parties involved?

A) collaborating
B) compromising
C) forcing
D) accommodating
E) avoiding

Question 63

Large groups consistently get better results than smaller ones, when the group is involved in ________.

A) groupthink
B) routine tasks
C) problem solving
D) long-term projects
E) assigning roles

Question 64

__________ conflict relates to the content and goals of the work.

A) Formal
B) Informal
C) Process
D) Relationship
E) Task

Question 65

The view that conflict can be a positive force in an organization and that some conflict is absolutely necessary for an organization to perform effectively is known as the __________ view.

A) human relations
B) traditional
C) interactionist
D) reactionist
E) instrumental

Question 66

Francine's team has developed some very innovative solutions to the problems facing the company, but they feel there is still room for improvement in their report. Francine's team appears to be operating at which level of conflict?

A) none
B) low
C) optimal
D) high
E) very high

Question 67

Which of the following is true about group decision making?

A) Groups tend to foster equal participation in decision making.
B) The pressure to conform is low when working in groups.
C) Groups take more time to arrive at a decision.
D) Groups usually make decisions based on incomplete information.
E) Group norms influence the decision outcomes.

Question 68

Which of the following best describes the group's internal characteristics at optimal levels of conflict?

A) stagnant
B) apathetic
C) unresponsive to change
D) self-critical
E) uncooperative

Question 69

The __________ view of conflict sees it as absolutely necessary for effective organizational performance.

A) contemporary
B) collaborative
C) human relations
D) interactionist
E) reactionist

Question 70

Which of the following statements is true about group decision making?

A) It generates more complete information and knowledge.
B) It takes lesser time to reach a solution than it would an individual.
C) It prevents any one minority from dominating or influencing the final decision.
D) It is most suitable for matters that need to be critically evaluated.
E) It generates more accommodating decisions

Question 71

The __________ view of conflict argues that conflict must be avoided because it indicates a problem within the group.

A) human relations
B) traditional
C) interactionist
D) reactionist
E) functional

Question 72

Which of the following best describes the group's internal characteristics at very low levels of conflict?

A) stagnant
B) disruptive
C) viable
D) self-critical
E) uncooperative

Question 73

__________ conflict refers to how the work gets done.

A) Formal
B) Informal
C) Process
D) Relationship
E) Task

Question 74

What is the reason that a low-to-moderate level of task conflict consistently has a positive effect on group performance?

A) It stimulates discussion of ideas that help groups be more innovative.
B) It helps the organization identify employee skills gaps.
C) It helps groups to alter the nature of the work according to the individual needs of team members.
D) It helps group members identify their individual strengths and weaknesses.
E) It consistently supports the organizational goals.

Question 75

Studies demonstrate that a low-to-moderate level of __________ conflict consistently demonstrates a positive effect on group performance because it stimulates discussions of ideas that help groups perform better.

A) formal
B) interactionist
C) process
D) relationship
E) task

Question 76

Studies demonstrate that __________ conflicts are almost always dysfunctional.

A) Formal
B) Informal
C) Process
D) Relationship
E) Task

Question 77

__________ is the tendency for individuals to expend less effort when working collectively than when working individually.

A) Social loafing
B) Groupthink
C) Synergy
D) Instrumental cohesiveness
E) Socio-emotional cohesiveness

Question 78

If group cohesiveness is __________ and goals are __________, productivity decreases.

A) high; supported
B) low; not supported
C) low; supported
D) high; not supported
E) moderate; supported

Question 79

__________ is the degree to which group members are attracted to a group and share the group's goals.

A) Social conformity
B) Groupthink
C) A norm
D) A role
E) Group cohesiveness

Question 80

The __________ view of conflict argues that conflict is a natural and inevitable outcome in any group.

A) human relations
B) traditional
C) interactionist
D) reactionist
E) functional