Deck 7: Emotional Messages

Question 1

Although Donna has a lot of coworkers and acquaintances, she doesn't have anyone she can relate to on an intimate level. Donna is experiencing

A) disconfirmation.
B) emotional contagion.
C) emotional isolation.
D) static evaluation.

Answer 1

C

Question 2

Blowing up a small problem into a large one is called

A) catastrophizing.
B) beltlining.
C) emotional contagion.
D) enhancing.

Answer 2

A

Question 3

In the James-Lange theory of emotions, which of the following comes first?

A) You experience an emotion.
B) You respond physiologically.
C) An event occurs.
D) You interpret the emotion.

Answer 3

C

Question 4

Every time Amy wants to leave the relationship, Luke threatens to harm himself. This is an example of

A) emotional contagion.
B) strategic emotionality.
C) display rules.
D) dyssemia.

Question 5

Which of the following is NOT an example of a primary emotion?

A) disgust
B) jealousy
C) anticipation
D) acceptance

Question 6

Robert feels as if he can't express his true emotions in public for fear of appearing weak. This is an example of

A) the cowboy syndrome.
B) the ventilation hypothesis.
C) emotional repression.
D) emotional intelligence.

Question 7

Which of the following is NOT an influence on emotion?

A) cultural context
B) bodily reactions
C) mental evaluations
D) paralanguage

Question 8

In regard to emotional expression, women have a tendency to

A) cry more than men.
B) use fewer facial expressions than men.
C) talk less about emotions than men.
D) smile less than men.

Question 9

The belief that "other people can hurt you physically, but only you can hurt yourself emotionally" is evidenced in the ________________ theory of emotions.

A) James-Lange
B) emotional contagion
C) physiological responses
D) cognitive labeling

Question 10

Which of the following is NOT an example of a blended emotion?

A) anticipation
B) awe
C) contempt
D) remorse

Question 11

Another term for "emotional intelligence" is

A) social intelligence.
B) emotive competence.
C) empathy.
D) interpersonal competence.

Question 12

According to the emotion wheel, ________________ is a combination of joy and trust.

A) liking
B) enthusiasm
C) love
D) respect

Question 13

Which of the following is an example of an emotional appeal?

A) pity
B) guilt
C) enthusiasm
D) all of the above are examples

Question 14

Which of the following is NOT an obstacle to expressing emotions?

A) the cowboy syndrome
B) organizational pressure to be cheerful
C) inability to feel emotion
D) inadequate interpersonal skills

Question 15

Jessie used an example of a family in need to get his listeners to give money to his charity. Jessie used ____________

A) a display rule.
B) an emotional appeal.
C) emotional contagion.
D) dysemmia.

Question 16

According to the ________________ theory, an event occurs, you respond physiologically, you interpret this arousal, and you experience the emotion.

A) James-Lange
B) emotional contagion
C) cognitive labeling
D) emotional expression

Question 17

The theory of emotional _____________ says that emotions can spread from person to person.

A) leakage
B) appeals
C) contagion
D) blending

Question 18

The inability to engage in emotional communication is called

A) dyssemia.
B) dysphasia.
C) reticence.
D) shyness.

Question 19

In regard to emotions, _________________ determine what is permissible in a situation.

A) display rules
B) phatic rules
C) context norms
D) expression

Question 20

Which of the following steps is NOT in the James-Lange theory of emotional arousal?

A) You interpret the arousal.
B) You respond physiologically.
C) An event occurs.
D) You experience an emotion.

Question 21

Which of the following is true in relation to the ventilation hypothesis?

A) Venting anger is always healthier than bottling it up.
B) Venting anger can actually make you feel angrier.
C) Women express more anger than men.
D) Anger is a maladaptive emotion that should be avoided.

Question 22

Which of the following is NOT true in relation to fear as an obstacle to emotional expression?

A) You may fear to hurt the other person.
B) You may fear to cause a conflict with the other person.
C) Fear is never a good reason to not share your emotions.
D) Fear often comes from not wanting to be vulnerable to attack.

Question 23

Which of the following is NOT an example of a primary emotion?

A) sadness
B) joy
C) fear
D) optimism

Question 24

Experts agree it is healthy to express all of our emotions.

Question 25

When applying the fundamental attribution error to emotional expression, we know all of the following to be true EXCEPT

A) a woman's anger is most often attributed to internal factors such as personality.
B) a man's anger is more often judged as justifiable.
C) a woman's anger is more often seen as unjustified.
D) a man's anger is most often attributed to internal factors such as personality.

Question 26

Emotional contagion can be unconscious or a conscious process.

Question 27

Research has shown that men are reluctant to provide sensitive emotional support because they

A) don't want to get involved in someone else's problems.
B) don't want to appear feminine.
C) aren't inherently nurturing.
D) lack the appropriate interpersonal skills to be supportive of one another.

Question 28

Catastrophizing refers to

A) reacting with too much anger.
B) seeing something in a negative light.
C) blowing up a small problem into a large one.
D) the theory that emotions can't be controlled.

Question 29

The most common reason workers cry on the job is

A) personality conflicts with coworkers.
B) being overloaded with work.
C) stress from home.
D) conflict with supervisors.

Question 30

The biological theory of emotional expression claims that differences in brains and chemistry account for the differences in how emotions are expressed and detected.

Question 31

The belief that expressing anger is healthier than bottling it up is called

A) emotional contagion.
B) the anger management hypothesis.
C) the ventilation hypothesis.
D) emotional catharsis.

Question 32

In regard to expressing emotions, "owning feelings" means

A) knowing you can't influence the emotions of others.
B) taking responsibility for your feelings.
C) taking control of your negative emotions.
D) finding the root cause of your emotions.

Question 33

Our interpretations of an event have a greater impact on our emotions than the actual event has.

Question 34

Which of the following should you NOT do when responding to the emotions of others?

A) evaluate the other person's feelings
B) focus on the other person
C) remember that communication is irreversible
D) focus on nonverbal cues to interpret feelings

Question 35

People who are poor senders and receivers of emotions are likely to have relationship problems.

Question 36

The ________________ theory of emotional expression claims that emotional expression was basic to survival and those who were good at it lived while those who weren't often died early.

A) evolutionary
B) contagion
C) socialization
D) biological

Question 37

Men are more likely to express ______________ and _______________ than women.

A) disgust; sadness
B) jealousy; fear
C) anger; aggression
D) contempt; disgust

Question 38

According to a study on emotions in the workplace, which of the following is TRUE?

A) Women were more disapproving of those who cry on the job.
B) Men were more disapproving of those who cry on the job.
C) Women and men reported crying on the job in approximately equal amounts.
D) Women tend to feel better after crying while men feel worse.

Question 39

Which of the following is NOT a guideline for dealing with someone who is grieving?

A) Confirm the other person and his or her emotions.
B) Try to help the person focus on the bright side.
C) Give the person permission to grieve.
D) Be sensitive to leave-taking cues.

Question 40

Which of the following is an example of the use of an emotional appeal?

A) Making someone feel guilty for not sharing something.
B) Showing an image of a hungry child to generate pity.
C) Generating fear in someone to sell them a home security system.
D) All of the above are examples of emotional appeals.

Question 41

Recall a time you experienced an intense emotional reaction. Describe the experience by explaining how mind, body, and culture played a part.

Question 42

When expressing emotions, it is important to avoid getting too specific.

Question 43

Flexibility is very important when conveying your emotions.

Question 44

Many obstacles can stand in the way of someone clearly communicating his or her feelings. Discuss two obstacles to emotional expression and give examples to illustrate each.

Question 45

An example of a primary emotion is surprise.

Question 46

Everyone in the meeting was tense and angry. After joining the group, Josilyn found herself feeling tense and angry as well. This is an example of catastrophizing.

Question 47

Women talk more about emotions than men do.

Question 48

Only men fall victim to the "cowboy syndrome."

Question 49

Fear can be both adaptive and maladaptive.

Question 50

When responding to the emotions of others, it helps to redirect attention to your own similar experiences.

Question 51

When managing anger, SCREAM stands for Self, Context, Restraint, Effect, Aftermath, and Meaning.

Question 52

In describing your feelings, it is important to use "you messages" instead of "I-messages."

Question 53

Darwin believed that expressing anger can increase it.

Question 54

Explain the process of emotional contagion. Give an example of how this can occur in a small group setting.

Question 55

Discuss three ways that men and women differ in their expression of emotions.

Question 56

A better strategy for handling anger is to reduce it rather than vent it.

Question 57

Many people do not express their emotions because of fear of conflict.

Question 58

When responding to someone who is grieving, it is important to distract the person from his or her grief.

Question 59

Explain how one single emotion (such as fear or anger) can be adaptive and maladaptive. Be sure to give examples.

Question 60

"Always express your emotions" is a guideline for achieving "emotional happiness."