Deck 6: Adapting to Others: Diversity and Communication

Question 1

A learned system of knowledge, behavior, attitudes, and norms shared by a group of people is a(n) _____.

A) stereotype
B) race
C) culture
D) globalized world

Answer 1

C

Question 2

Which of the following cultures would be considered a low-context culture?

A) United States
B) Japan
C) Mexico
D) Iraq

Answer 2

A

Question 3

A person's racial classification is typically based on _____, which are the visible physiological attributes such as skin color.

A) phenotypes
B) stereotypes
C) religion
D) language

Answer 3

A

Question 4

Ethnicity is considered a _____ classification.

A) moral
B) psychological
C) physiological
D) social

Question 5

Which of the following statements correctly reflects your book's definition of gender?

A) It is based upon genetics only.
B) It's a person's sex.
C) It is a psychologically-based perception.
D) Social experiences have little influence upon gender.

Question 6

Cultural context refers to additional information about a message that is provided through _____ cues.

A) language
B) social
C) nonverbal
D) oral

Question 7

Greg's new job required that he make a sales presentation in Korea. When he arrived, he was stressed due to the differences in language, customs, and food. How would you best describe what Greg was feeling?

A) Globalization
B) Culture shock
C) Difference in worldviews
D) Exposure to co-cultures

Question 8

A fear or aversion toward gay and lesbian people is called _____.

A) heterophobia
B) homophobia
C) agoraphobia
D) hominophobia

Question 9

It is estimated that by the year _____, more than 50% of the U.S. population will be nonwhite.

A) 2020
B) 2050
C) 2080
D) 3020

Question 10

People from the United States often think that individual choice and achievement is important. This would be an example of _____.

A) cultural context
B) a cultural value
C) culture shock
D) a co-culture

Question 11

Which of the following is a characteristic of a collectivistic culture?

A) Individuals only feel responsible for taking care of themselves.
B) A high value is placed on individual achievements.
C) Group achievement is valued over individual achievement.
D) Teamwork is difficult to put into place.

Question 12

The term often used to describe people born between 1943 and 1960 is_____.

A) millennials
B) matures
C) Generation X
D) baby boomers

Question 13

People born between 1982 and 2002 are known as _____.

A) millennials
B) baby boomers
C) Generation X
D) Generation Y

Question 14

Which of the following is a characteristic of a high-context culture?

A) Little emphasis is placed on nonverbal cues in the communication process.
B) Knowledge is an important commodity.
C) Information tends to be segmented and compartmentalized.
D) Unspoken cues are a rich information source.

Question 15

The perceptions shared by a group of people about their key beliefs and issues are called their _____.

A) cultural context
B) masculine culture
C) worldview
D) individualistic culture

Question 16

A cultural group within a larger culture is referred to as a _____.

A) trans-culture
B) bi-culture
C) semi-culture
D) co-culture

Question 17

Jessica works for an American-based electronics firm and is visiting a company in Japan that makes similar products. Her interaction with people at the Japanese company will be an example of _____.

A) culture shock
B) cultural resources
C) worldview
D) intercultural communication

Question 18

Research discussed in your book on gender suggests that men take a more content-orientation approach to communication. This means that they _____.

A) value communication as a way to build friendships
B) have bigger vocabularies than women
C) talk longer and more assertively than women
D) view communication as a means of information exchange

Question 19

_____ is the unfair or inappropriate treatment of people based on their group membership.

A) Individualism vs. collectivism
B) Distribution of power
C) Ethnocentrism
D) Discrimination

Question 20

The sense of confusion, anxiety, stress, or loss experienced when encountering a culture different from one's own is referred to as _____.

A) intercultural communication
B) culture shock
C) transcultural anxiety
D) low self-esteem

Question 21

The opposite of being other oriented is to be _____.

A) collectivistic
B) egocentric
C) assertive
D) adaptive

Question 22

Which of the following is a characteristic of an individualist culture?

A) Group achievement is rewarded more than individual achievement.
B) Individuals strive for their own achievement.
C) Individuals expect a great deal of loyalty and support from others in a group.
D) Team collaboration is more important than individual effort.

Question 23

Which of the following most clearly describes the difference between empathy and sympathy?

A) In empathy you acknowledge feelings; in sympathy you don't.
B) In empathy, you feel sorry; in sympathy you don't.
C) In empathy, you experience a similar emotional reaction; with sympathy you acknowledge someone's feelings.
D) There are no differences-empathy and sympathy are the same thing.

Question 24

Social decentering is described as the _____.

A) process of mentally verbalizing messages that help a person become more mindful
B) cognitive process through which we take into consideration another person's thoughts, values, background, and perspectives
C) emotional reaction that is similar to the reaction being experienced by others
D) focusing on oneself in the midst of a social situation

Question 25

One technique described in your book for becoming more mindful is_____.

A) egocentric communication
B) stereotyping
C) sympathy
D) self-talk

Question 26

A judgment based on the assumption that we already know all the information we need to know about a person is called _____.

A) stereotype
B) prejudice
C) cultural value
D) worldview

Question 27

Which of the following is a characteristic of a culture that values a decentralized approach to power?

A) There is a more even distribution of power in government.
B) Most of the decisions are made by one or two people.
C) There are clear lines of authority in who reports to whom.
D) It is assumed that some people have more power and influence than others.

Question 28

According to Hofstede's research, which of the following is a typical value of a masculine culture?

A) Caring for the less fortunate
B) Traditional roles for men and women
C) Building relationships is more important than the task
D) Being sensitive toward others

Question 29

Cultures that tend to be future-oriented and value perseverance and thrift are said to have a _____ orientation to time.

A) short-term
B) futuristic
C) long-term
D) social

Question 30

Which of the following is a characteristic of a culture that values a centralized approach to power?

A) There are clear lines of authority in who reports to whom.
B) Leadership is spread out among a number of people.
C) Power and influence are shared by many people.
D) Decisions are made by consensus.

Question 31

A(n) _____cultural perspective requires an appreciation for and sensitivity to cultural differences.

A) ethnocentric
B) ethnorelative
C) egocentric
D) individualistic

Question 32

Stephanie felt uncomfortable when she gave her first speech in class. She was the only African American in her class; all the other students were white. She had been raised in a neighborhood in St. Louis that was predominantly African American, and she was accustomed to frequent audience responses that meant involvement with and support of the speaker. Before her second speech, she continually told herself, "They don't mean to be rude or disinterested, they just have different cultural rules for appropriate behavior during a speech." Stephanie was using which method of adapting to the audience?

A) Bafflegab
B) Self-talk
C) Empathizing
D) Visualization

Question 33

According to Hofstede's research, which of the following is a typical value of a feminine culture?

A) Traditional roles for men and women are valued
B) Personal high achievement
C) Assertiveness
D) Enhancing the overall quality of life

Question 34

To be _____is to be aware of what you are doing and how you communicate with others.

A) egocentric
B) ethnocentric
C) mindful
D) prejudiced

Question 35

The attitude that one's own cultural approaches are superior to others is called _____.

A) intercultural reactions
B) ethnocentrism
C) individualism
D) global differences

Question 36

According to Hofstede's research, which of the following is a characteristic of a culture that has a high level of uncertainty avoidance?

A) People have relaxed, informal expectations of others.
B) Ambiguity is valued.
C) Elaborate codes of conduct are enforced.
D) People don't mind not knowing what is going to happen next.

Question 37

A strategy for becoming other oriented in which you feel the emotional reaction the other person is experiencing is _____.

A) ethnocentrism
B) adaptation
C) sympathy
D) empathy

Question 38

When Tyler met Heidi for the first time, he immediately assumed she was just another "dumb blonde" and didn't bother to ask her anything about herself. If he had, he would have found out she had just been nominated to be a Rhodes scholar. Tyler's assumptions about Heidi are an example of _____.

A) ethnocentrism
B) gunny-sacking
C) stereotyping
D) culture shock

Question 39

Which of the following statements is TRUE concerning the process of finding similarities in people we meet?

A) An accurate way to assess similarities is to focus on appearance and clothing.
B) It is important to explore a person's background and cultural values.
C) Finding similarities cannot enhance communication.
D) Once we find similarities, we can assume the other person will have similar views on most issues.

Question 40

Which of the following is a characteristic of a culture that has a greater tolerance for uncertainty?

A) People like to know what will happen next.
B) Rigid rules for behavior are enforced.
C) Elaborate codes of conduct are enforced.
D) People have more relaxed, informal expectations for others.

Question 41

In a low-context culture, language and the meaning of words is not as important as subtle contextual cues such as facial expressions and voice.

Question 42

The term sexual preference is preferred over the term sexual orientation.

Question 43

Essentially, men often communicate to report and women often communicate to establish rapport.

Question 44

A culture in which people derive much information from nonverbal and environmental cues is described as a co-culture.

Question 45

Cultures that tend to have equal distribution of authority and control have a decentralized approach to power.

Question 46

A masculine-based culture is typically less assertive than a feminine-based culture.

Question 47

In the framework for the stages of interpersonal communication competence, the first stage is called denial.

Question 48

Stereotyping helps us to consider the uniqueness of others.

Question 49

The concept of race is based on the genetically transmitted physical characteristics of a group of people who are also classified together because of a common history, nationality, or geographical location.

Question 50

Social decentering is viewing the world only from within your own perspective.

Question 51

During his job interview, Randall was careful to notice the expressions on the face of his interviewer as this helped him to verify the meaning of the words he heard. Randall is being aware of cultural context.

Question 52

An ethnorelative cultural perspective reflects the view that one's own culture is superior to all other cultures.

Question 53

An expressive orientation toward communication values assertiveness and action.

Question 54

Globalization is the spread of one culture around the globe.

Question 55

A collectivistic culture recognizes the importance of the individual.

Question 56

A co-culture is a group that lives near, but not in, a larger culture.

Question 57

Feminine cultures value such things as being sensitive toward each other and enhancing the overall quality of life.

Question 58

Culture shock refers to the ability of people who visit another country to understand the historical value of the country's culture.

Question 59

Sympathy is an acknowledgement that someone is feeling a certain emotion.

Question 60

Stereotyping is the judgment of others based on the assumption that we already know all we need to know.

Question 61

Describe some characteristics of a masculine approach to communication.

Question 62

Briefly explain at least two differences between a masculine and a feminine culture.

Question 63

Explain why listening and asking questions is valuable for adapting to people from different cultures.

Question 64

To adjust your behavior in response to the other person or persons you are communicating with is to _____.

Question 65

Being _____ is to be aware of what you are doing and how you are communicating with others.

Question 66

_____ is the cognitive process in which we take into account another person's thoughts, values, background, and perspectives.

Question 67

Define what it means to have a long-term time orientation.

Question 68

_____-context cultures are those that emphasize nonverbal cues and the immediate environment over words when interpreting messages.

Question 69

Review the six stages of the intercultural communication framework.

Question 70

A culture that values teamwork over individual accomplishment would be known as a(n) _____ culture.

Question 71

Briefly explain two characteristics of an individualistic culture.

Question 72

Define a high-context culture.

Question 73

The belief that one's own cultural traditions are superior to those of other countries is called ____.

Question 74

Define self-talk. How can it help you to become more mindful?

Question 75

A culture that values personal accomplishment would be known as a(n) _____ culture.

Question 76

Explain how ethnicity and race are related but different.

Question 77

Cultures that value having power in the hands of a smaller number of people accept an approach to power known as _____.

Question 78

What is globalization? How is it affecting our ability to communicate?

Question 79

_____ is the process of developing an emotional reaction that is similar to the reaction being experienced by another person.

Question 80

Explain the concept of worldview and offer one example of your own.