Deck 2: Stakeholder Relationships, Social Responsibility, and Corporate Governance

Question 1

Shareholders provide resources to an organization that are critical to long term success.Which of the following does the book suggest that suppliers offer?

A)The promise of customer loyalty
B)Material resources and/or intangible knowledge
C)Infrastructure
D)Revenue
E)Leadership skills

Answer 1

B

Question 2

Which of the following is not a benefit that primary stakeholders tend to provide to organizations?

A)Supplies of capital and resources.
B)Expertise and leadership
C)Word-of-mouth promotion
D)Infrastructure
E)Pro-bono bookkeeping

Answer 2

E

Question 3

Public health and safety and support of local organizations are issues most relevant to which stakeholder group?

A)Investors
B)Community
C)Suppliers
D)Customers
E)Employees

Answer 3

B

Question 4

The idea that the mission of business is to produce goods and services at a profit,thus maximizing its contribution to society is associated with

A)Adam Smith.
B)Theodore Levitt.
C)Norman Bowie.
D)Herman Miller
E)Milton Friedman.

Question 5

When unethical acts are discovered in a firm,in most instances

A)they are caused by unwilling participants.
B)the cause is due to external stakeholders.
C)the perpetrators are caught and prosecuted.
D)there was knowing cooperation or complicity from within the company.
E)the cause is a corrupt Board of Directors.

Question 6

Which of the following industries tends to generate a high level of trust from consumers and stakeholders?

A)Insurance
B)Technology
C)Banks
D)Mortgage lenders
E)Financial services

Question 7

Those who have a claim in some aspect of a firm's products,operations,markets,industry,and outcomes are known as

A)shareholders.
B)stockholders.
C)stakeholders.
D)claimholders.
E)special-interest groups.

Question 8

Stakeholders' power over businesses stems from their

A)ability to withdraw or withhold resources.
B)ability to generate profits.
C)media impact.
D)political influence.
E)stock ownership.

Question 9

A stakeholder orientation can be viewed as a(n)

A)necessity for business success.
B)continuum.
C)polarizing concept.
D)good marketing ploy.
E)expensive proposition.

Question 10

Which of the following is not a method typically employed by firms when researching relevant stakeholder groups?

A)Surveys
B)Focus groups
C)Internet searches
D)Press reviews
E)Guessing

Question 11

The originator of the idea of the invisible hand,which is a fundamental concept in free market capitalism,was

A)Adam Smith.
B)Theodore Levitt.
C)Norman Bowie.
D)Herman Miller
E)Milton Friedman.

Question 12

A stakeholder group that is absolutely necessary for a firm's survival is defined as

A)direct.
B)tertiary.
C)secondary.
D)special-interest.
E)primary.

Question 13

The degree to which a firm understands and addresses stakeholder demands can be referred to as

A)a stakeholder orientation.
B)a shareholder orientation.
C)the stakeholder interaction model.
D)a two-way street.
E)a continuum.

Question 14

In ascending order,Carroll's four levels of social responsibility are

A)ethical,legal,economic,philanthropic.
B)economic,ethical philanthropic,legal.
C)economic,legal,ethical,philanthropic.
D)legal,ethical,economic,philanthropic.
E)ethical,legal,moral,economic.

Question 15

The first of the three activities that are associated with the stakeholder orientation is the

A)organization-wide generation of data.
B)organization's responsiveness to intelligence.
C)set of consumer attributes identified.
D)organizational strategy of target markets.
E)human relations department's set of priorities.

Question 16

Which of the following do not typically engage in transactions with a company and thus are not essential for its survival?

A)Employees
B)Secondary stakeholders
C)Primary stakeholders
D)Investors
E)Customers

Question 17

The term used to express how a firm meets its stakeholder expectations of its economic,legal,ethical,and philanthropic responsibilities is

A)reputation.
B)corporate citizenship.
C)corporate ethical audit.
D)ethical citizenship.
E)fiduciary duties.

Question 18

Some economists believe that if companies address economic and legal issues,they are satisfying the demands of society,and that trying to anticipate and meet additional needs would be almost impossible.Which economist's theory are they following most closely with this belief?

A)Adam Smith.
B)Theodore Levitt.
C)Norman Bowie.
D)Herman Miller
E)Milton Friedman.

Question 19

Which of the following is not associated with the stakeholder interaction model?

A)Involves a two-way relationship between firm and stakeholders
B)Recognizes the input of investors,employees,and suppliers
C)Explicitly acknowledges dialogue with a firm's internal environment
D)Explicitly acknowledges dialogue with a firm's external environment
E)Identifies the mass media,special interest groups,competitors,and trade associations as primary stakeholders

Question 20

Minimizing the use of energy and reducing emissions and waste are issues of importance to which stakeholder?

A)Environmental groups
B)Suppliers
C)Employees
D)Industry leaders
E)Investors

Question 21

Why do critics argue that high compensation for boards of directors is a bad thing?

A)It is too expensive for the organization.
B)It could cause conflicts of interest between the directors and the organization.
C)It is not fair to poorly compensated employees.
D)High pay will render the board less complacent.
E)Board of director compensation is not a major issue.

Question 22

Accountability,oversight,and control all fall under the definition and implementation of corporate

A)profit.
B)loyalty.
C)care.
D)governance.
E)diligence.

Question 23

Discuss the difference between primary and secondary stakeholders in the stakeholder interaction model and give examples for each type.

Question 24

Which of the following are not typically secondary stakeholders?

A)Television news anchors
B)Special-interest groups
C)Customers
D)Trade associations
E)Journalists

Question 25

What are the four levels of social responsibility?

A)Financial,religious,ethical,and philanthropic
B)Ethical,philanthropic,selfish,and short-sighted
C)Economic,long-term,ethical,and philanthropic.
D)Legal,economic,ethical,and philanthropic
E)Economic,compliance,legal,and philanthropic

Question 26

Board members being linked to more than one company is an example of

A)strategic philanthropy.
B)stakeholder commitment.
C)interlocking directorate.
D)conflict of interest.
E)an illegal activity.

Question 27

What is the first step in implementing a stakeholder perspective in an organization?

A)Identifying resources and determining urgency
B)Identifying stakeholder groups
C)Identifying stakeholder issues
D)Assessing the corporate culture
E)Assessing organizational commitment to social responsibility

Question 28

Major corporate governance issues normally involve decisions.(Choose the response that is most correct)

A)strategic-level
B)tactical-level
C)divisional-level
D)marketing-level
E)accounting-level

Question 29

A stakeholder orientation is not complete unless it includes

A)clear accounting procedures.
B)major financing activities.
C)marketing strategy.
D)feedback from special-interest groups.
E)activities that actually address stakeholder issues.

Question 30

Why do some businesspeople and scholars question whether ethics should have a role in business?

Question 31

The model is founded in classic economic precepts.

A)economic
B)shareholder
C)stakeholder
D)board
E)ISO

Question 32

One policy to address the issue of executive pay was implemented by J.P.Morgan,it stated that

A)there should be no limit on what top executives can earn.
B)managers should earn no more than twenty times the pay of other employees.
C)top managers should make the same amount as other employees.
D)employees can determine how much managers make.
E)the government should determine the worth of each manager's service.

Question 33

The specific steps for implementing the stakeholder perspective do not include which of the following?

A)Identifying stakeholder groups
B)Identifying stakeholder issues
C)Identifying and gaining stakeholder feedback
D)Identifying and gaining government feedback
E)Assessing organizational commitment to social responsibility groups

Question 34

Compare and contrast the stakeholder and shareholder models of corporate governance.

Question 35

Which of the following is a major ethical concern among corporate boards of directors?

A)Compensation
B)The non-traditional directorship approach
C)Dividend reporting
D)Corporate social audits
E)Debt swaps

Question 36

Discuss three corporate governance issues,why they are defined as issues,and how you would solve them.Use examples in your answer.

Question 37

In corporate governance,is the process of auditing and improving organizational decisions and actions.

A)profit
B)loyalty
C)accountability
D)control
E)diligence

Question 38

Why is ethical misconduct more difficult to overcome than poor financial performance?

Question 39

Which of the following are not typically primary stakeholders?

A)Customers
B)Trade associations
C)Employees
D)Shareholders
E)Suppliers