Deck 6: Communicating With the Health Team

Question 1

The agency allows you to record on paper charts.Which is incorrect?

A)Ink is used,not pencil.
B)Only agency-approved abbreviations are used.
C)Errors are erased.
D)All entries are signed with your name and title.

Answer 1

Errors are erased.

Question 2

These statements are about charting.Which is incorrect?

A)You can chart a procedure before completing it.
B)You should use the person's exact words whenever possible.
C)You need to avoid terms with more than one meaning.
D)You need to record facts.

Answer 2

You can chart a procedure before completing it.

Question 3

A patient asks to see his chart.What should you do?

A)Give it to him.
B)Tell the nurse.
C)Tell the doctor.
D)Make a copy for him.

Answer 3

Tell the nurse.

Question 4

Which of the following are used to record frequent measurements or observations?

A)Kardex
B)Flow sheets
C)Progress notes
D)Health history sheets

Question 5

These statements are about medical records.Which is incorrect?

A)Each page must have the person's identifying information.
B)They are legal documents.
C)They are used to communicate information about a person.
D)All agency staff can access them.

Question 6

Which does not promote communication

A)Being brief and concise
B)Giving information in the order the events occurred
C)Presenting facts
D)Talking about two subjects at once

Question 7

Anyone who reads your charting should know the following except

A)What you observed
B)What you did
C)What your co-workers did
D)The person's response

Question 8

The health team exchanges information.They send and receive messages.This is

A)Gossip
B)Communication
C)Reporting
D)Resolving conflict

Question 9

Which of the following is a type of card file?

A)The admission sheet
B)The progress notes
C)Activities-of-daily?-living flow sheet
D)Kardex

Question 10

When recording,you should do the following except

A)Write neatly
B)Use correct spelling,grammar,and punctuation
C)Skip lines
D)Record only what you did yourself

Question 11

You are charting changes in the person's condition.You also need to chart the following except

A)That you informed the nurse of the changes
B)What you told the nurse about the changes
C)When you reported the changes to the nurse
D)When you called the doctor about the changes

Question 12

Which has the same meaning for everyone?

A)Hot
B)Warm
C)Elevated temperature
D)Temperature of 99*F

Question 13

You are working in a nursing center.Where would you record information about the person's hygiene,elimination,and sleep?

A)The admission sheet
B)The progress notes
C)Activities-of-daily-living flow sheet
D)Kardex

Question 14

Agencies have policies about what color ink may be used in the medical records.

Question 15

When should you report changes in the person's condition?

A)At once
B)At the end of your shift
C)Before you take your lunch break
D)During the end-of-shift report

Question 16

The nurse uses a medical term that you do not understand.What should you do?

A)Pretend to understand.
B)Look the word up in a medical dictionary.
C)Look the word up on the internet when you get home that day.
D)See if you can locate other uses of the word within the medical record.

Question 17

You are reporting to the nurse.Which is incorrect?

A)Be prompt,thorough,and accurate.
B)Give the person's name,room and bed number,and the time you gave care of made observations.
C)Report what co-workers did.
D)Use your notes.

Question 18

Health care agencies have policies about medical records.Policies generally cover the following except

A)Medical terms
B)Abbreviations
C)Signing entries
D)Correcting errors

Question 19

Which form has the person's identifying information

A)The admission record
B)The progress notes
C)Activities-of-daily-living flow sheet
D)Kardex

Question 20

Communication is

A)The verbal account of care and observations
B)The written account of care and observations
C)The medical record
D)The exchange of information

Question 21

Myo-means

A)Spinal cord
B)Eye
C)Muscle
D)Straight,normal,correct

Question 22

Gastro-means

A)Stomach
B)Large intestine
C)Small intestine
D)Intestines

Question 23

Poly-means

A)Many,much
B)Before,in front of
C)Around
D)Large

Question 24

The clock shows 12:00 noon.In 24-hour clock time,this is

A)12:00 noon
B)12:00
C)1200
D)Noon

Question 25

A suffix is

A)Placed at the beginning of a word
B)The main part of the word
C)Placed after a root
D)A shortened form of a word or phrase

Question 26

The clock shows 11:42 AM.In 24 -hour clock time,this is

A)11:42
B)1142
C)2342
D)11:43 AM

Question 27

Gluco-means

A)Blood
B)Water
C)Stone
D)Sweetness

Question 28

Cyano-means

A)Heart
B)Skin
C)Sugar
D)Blue

Question 29

Angio-means

A)Heart
B)Artery
C)Vein
D)Vessel

Question 30

Derma-means

A)Water
B)Stone
C)Tongue
D)Skin

Question 31

When charting,you should record

A)Safety measures performed
B)What co-workers observed
C)What co-workers did
D)What the doctor said

Question 32

Osteo-means

A)Spinal cord
B)Joint
C)Bone
D)Nerve

Question 33

Olig-means

A)Half
B)Under,deceased,less than normal
C)Small,scant
D)Many,much

Question 34

Tachy-means

A)Bad,difficult,abnormal
B)Normal,good,well,healthy
C)Slow
D)Fast,rapid

Question 35

Hemo-means

A)Artery
B)Heart
C)Vein
D)Blood

Question 36

Dys-means

A)Without,not,lack of
B)Slow
C)Difficult
D)Inners,inside

Question 37

Which term means located at or toward the front of the body or body part?

A)Anterior
B)Distal
C)Medial
D)Posterior

Question 38

Arthro-means

A)Rib
B)Joint
C)Bone
D)Head

Question 39

Hydro-means

A)Bladder
B)Water
C)Kidney
D)Air

Question 40

The clock shows 7:29 PM.In 24-hour clock time,this is

A)7:29 PM
B)729.
C)0729
D)1929

Question 41

You should answer a phone by the

A)Second ring
B)Fourth ring
C)Sixth ring
D)Eighth ring

Question 42

The suffix-algia means

A)Condition
B)Pain
C)Enlargement
D)Disease

Question 43

The suffix-rrhage means

A)Discharge
B)Stitching
C)Excessive flow
D)Drooping

Question 44

After taking a message,which is correct?

A)Repeat the message and phone number back to the caller.
B)Put the caller on hold.
C)Transfer the caller.
D)Lay the phone down.

Question 45

A phone message should contain the following information except

A)The caller's name and phone number
B)The caller's social security number
C)The date and time
D)The message

Question 46

The suffix-stomy means

A)Removal of
B)Cutting into
C)Stomach
D)Creation of an opening

Question 47

These statements are about computer use in health care agencies.Which is incorrect?

A)You should share your password with co-workers.
B)You should use correct spelling,punctuation,and grammar.
C)You should prevent others from seeing what is on the screen.
D)You should double-check your entries

Question 48

Toxico-and-toxo-mean

A)Poison
B)Heat
C)Chest
D)Clot

Question 49

The suffix-plegia means

A)Paralysis
B)Swallowing
C)Speaking
D)Sagging

Question 50

The suffix-phagia means

A)The study of
B)Destruction of
C)Disease
D)Swallowing

Question 51

Stomato-means

A)Stomach
B)Opening
C)Narrow,constriction
D)Mouth

Question 52

Vaso-means

A)Artery
B)Vein
C)Blood vessel
D)Dilate

Question 53

Proximal means

A)At or near the front of the body or body part
B)The farthest from the center or from the point of attachment
C)Away from the midline
D)The part nearest to the center or to the point of origin

Question 54

You have access to the agency's computer system.Which is correct?

A)You can use another person's password to open e-mail.
B)You can use the computer to send personal e-mail.
C)You can use the computer to send confidential information to the nurse.
D)You can change your password following agency policy.

Question 55

Before transferring a call,you should

A)Explain that you are going to transfer the call
B)Lay the phone down and find out where to transfer the call
C)Take a message
D)Find out the reason for the call

Question 56

The abbreviation ADL means

A)Abdomen
B)Before meals
C)Activities of daily living
D)As desired

Question 57

The suffix-phasia means

A)Swallowing
B)Speaking
C)Paralysis
D)Fear

Question 58

These statements are about computer use in health care agencies.Which is correct?

A)You should use the computer to send information that requires immediate reporting.
B)You should use the computer to send jokes and other entertainment material.
C)Authorized staff can retrieve deleted computer files.
D)You should use the computer to post your opinions and messages on the Internet.

Question 59

The suffix-emia means

A)Removal of
B)Blood condition
C)Inflammation
D)Tumor

Question 60

Pnea-means

A)breathing,respiration
B)Lung,air,gas
C)Nose
D)Lung

Question 61

You have a conflict with a co-worker.In resolving the conflict,you should

A)Discuss the problem in front of a witness
B)Focus on facts and specific behavior
C)Ask your supervisor to talk to the person
D)Give the problem time to go away

Question 62

The first step in problem solving is to

A)Define the problem
B)Collect information
C)Identify possible solutions
D)Ask your supervisor for time to talk

Question 63

Which statement is incorrect?

A)Incomplete information can harm the person.
B)Patient and resident information is confidential.
C)When communicating,you must protect the person's right to privacy.
D)To save time,record treatments and procedures before you complete them.

Question 64

Before putting a caller "on hold" you should

A)Find out if the call is about an emergency
B)Thank the person for calling
C)Take a message
D)Ask how long the caller can wait

Question 65

When answering the phone in a patient's home,you should

A)Give the patient's name and you name
B)Identify yourself by name and title
C)Simply answer with "hello"
D)Give your name and the name of the agency you work for