Deck 2: Workplace Skills

Question 1

A job application is a legal document.

Answer 1

True

Question 2

All the following are considered technical skills EXCEPT:

A) ability to use a computer
B) ability to work with people
C) ability to play video games
D) ability to solve puzzles

Answer 2

B

Question 3

The same cover letter should be sent out to all potential employers.

Answer 3

False

Question 4

Even if you've never had a job, you may still have skills to offer an employer.

Question 5

Symptom-based diagnostic charts focus on a definition of the problem and offer a list of possible causes of the problem.

Question 6

Ideally, a résumé should be _____ pages long.

A) one to two
B) two to three
C) three to four
D) four to five

Question 7

An automobile is usually one of the largest expenses a customer has.

Question 8

A cover letter should have _____ paragraph(s).

A) one
B) two
C) three
D) four

Question 9

Résumés are being discussed. Technician A says it is best to drop off a résumé in person. Technician B says to call back after three days to make sure they received it. Who is correct?

A) A only
B) B only
C) both A and B
D) neither A nor B

Question 10

The flat rate system favors technicians who work in small shops.

Question 11

A social security number can be applied for on line.

Question 12

All of the following are considered soft skills EXCEPT:

A) ability to work independently
B) ability to persuade people
C) ability to do math problems
D) ability to negotiate with others

Question 13

When explaining a repair to a customer, you should always use precise and complex technical terms to impress the customer of your technical abilities.

Question 14

All previous jobs should be listed on a résumé.

Question 15

New rules and regulations, supervisors, fellow employees, vehicle systems, and vehicles are not considered potential sources of stress.

Question 16

A résumé must be typewritten.

Question 17

Nonverbal communication includes body language and tone.

Question 18

Technician A says to include references on a résumé. Technician B says to state that references are available upon request. Who is correct?

A) A only
B) B only
C) both A and B
D) neither A nor B

Question 19

A reference can be anyone, including a family member.

Question 20

Which of the following would NOT make a good reference?

A) teacher
B) pastor
C) adult friend
D) uncle

Question 21

Working in an automotive facility requires communication with ____________________, ____________________, and ____________________.

Question 22

The withholding allowance certificate form is also called a ______.

A) W-1
B) W-2
C) W-3
D) W-4

Question 23

A technician turns in 50 hours of work in a 40-hour workweek. He is being paid $20 per flat rate. How much is he actually making per hour?

A) $20 per hour
B) $50 per hour
C) $25 per hour
D) none of these answers is correct

Question 24

All the following are employers' responsibilities EXCEPT:

A) wages
B) productivity
C) instruction
D) fringe benefits

Question 25

Quitting a job is being discussed. Technician A says to send a letter of resignation in the mail. Technician B says give two weeks notice. Who is correct?

A) A only
B) B only
C) both A and B
D) neither A nor B

Question 26

All the following demonstrate positive behaviors EXCEPT:

A) initiative
B) honesty
C) experience
D) self-esteem

Question 27

The first step in a logical diagnostic approach is to ______.

A) gather information
B) verify the problem exists
C) research the information
D) none of these answers is correct

Question 28

A(n) ____________________ is an honest appraisal of yourself and your career hopes.

Question 29

Cover letters should be addressed to ______.

A) the title of the person
B) the name of the person
C) "to whom it may concern"
D) no one

Question 30

A thank-you letter should be sent within _____ of an interview.

A) a week
B) three days
C) hours
D) five days

Question 31

A(n) ____________________ and ____________________ are considered personal marketing tools.

Question 32

The meaning of words can be altered significantly by changing the ____________________ of your voice.

Question 33

Which of the following are considered part of effective communications?

A) listening
B) reading
C) writing
D) all answers are correct

Question 34

Technician A says a former employer or manager is not a good reference to put on your resume. Technician B says only people who work in the automotive service industry should be used as references. Who is correct?

A) A only
B) B only
C) both A and B
D) neither A nor B

Question 35

Critical thinking is being discussed. Technician A says it is a way to evaluate something with bias. Technician B says good critical thinkers begin the process of problem solving by observation. Who is correct?

A) A only
B) B only
C) both A and B
D) neither A nor B

Question 36

Technician A says getting ready for an interview should include learning about the company. Technician B says getting ready for an interview should include making a list of questions that might be asked. Who is correct?

A) A only
B) B only
C) both A and B
D) neither A nor B

Question 37

Which of the following is NOT an employee responsibility?

A) following directions
B) loyalty
C) attendance
D) opportunity

Question 38

Technician A says a bad driving record can prevent you from getting a job. Technician B say once you are hired, your employer cannot legally fire you if you lose your drivers license. Who is correct?

A) A only
B) B only
C) both A and B
D) neither A nor B

Question 39

Diagnostic aids include ______.

A) decision trees
B) symptom-based diagnostics
C) a combination of "decision trees" and "symptom-based diagnostics"
D) none of these answers is correct

Question 40

____________________ is a pay system in which a technician is paid for the amount of work done based on the time an average technician needs to be able to perform the job.

Question 41

What is the purpose of a personal skills inventory?

Question 42

Name five things that should be contained in a résumé.

Question 43

Name three things that an employment plan should contain.

Question 44

Explain the commission system for paying technicians.

Question 45

Describe the flat rate system.