Deck 6: Action Skills

Question 1

Discuss the steps to using reflection of meaning.Create a helper-client dialogue to help explain the process.

Answer 1

no answer

Question 2

When formulating questions,it is important for the helper to have a clear ________ for the question.

A)purpose
B)expectation
C)plan
D)outcome

Answer 2

A

Question 3

The purpose of using reflection of meaning is to help clients

A)explore issues.
B)recognize that their story is not a fact,but a perception.
C)confront their core assumptions.
D)all of the above.

Answer 3

D

Question 4

Questioning can be uncomfortable for clients because

A)they may feel pressured to share before they are ready.
B)they feel they don't have the correct answer.
C)they were not expecting to answer questions.
D)questions disrupt their thinking processes.

Question 5

To avoid using accusatory questions a help should avoid using the word

A)what
B)how
C)when
D)why

Question 6

Action skills are used by helpers to

A)establish rapport.
B)listen to clients.
C)affect change.
D)challenge client's thinking.

Question 7

The challenge response must be used carefully to avoid client

A)defensiveness.
B)anxiety.
C)termination.
D)mistrust.

Question 8

The key to using challenge responses ethically is to

A)carefully think out the wording of the response.
B)terminate with the client immediately after issuing the response.
C)know your client and carefully tailor the challenge to best help them.
D)seek supervision before issuing a challenge response.

Question 9

A major decision in using action skills involves

A)the timing of use.
B)the skill used.
C)how many times to use the skill.
D)how firm to be when using the skill.

Question 10

A reflection of meaning response differs from other responses in that

A)it is a more advanced response than reflection of feelings.
B)it conveys more than just content,and instead looks at the meaning a client ascribes to life.
C)recognizes that what a client perceives goes beyond facts and feelings.
D)all of the above.

Question 11

Clients may avoid looking at meaning because they are

A)aware of the potential meaning.
B)not sure they can trust the helper.
C)not sure they can trust their interpretation.
D)fearful of having to confront their truth.

Question 12

If an action skill is used too soon there is a risk that the client will:

A)become reactive.
B)become resistant.
C)leave counselling prematurely.
D)all of the above.

Question 13

While __________________ questions are recommended,there are uses for ________________ questions as well.

A)closed;open-ended
B)open-ended;closed
C)focused;closed.
D)open-ended;focused

Question 14

___________________ questions tend to further the helper's agenda.

A)leading
B)focused
C)stacking
D)accusatory

Question 15

Kinds of discrepancies to challenge include all the following EXCEPT

A)nonverbal and nonverbal
B)verbal and behavior
C)thinking and feeling
D)verbal and verbal

Question 16

All EXCEPT which of the following apply to open-ended questions?

A)They permit the helper to assume responsibility for the content of the interview.
B)They invite more than minimal responses from the client.
C)They generally begin with what,where,when,or how.
D)They are subject to overuse in an interview.

Question 17

The kinds of questions include:

A)open-ended.
B)closed.
C)focused.
D)all of the above.

Question 18

Stacking questions are problematic because they

A)are grouped together to influence the client's thinking and give advice.
B)don't get to the root of the problem quickly enough.
C)don't allow enough time for client's to process information and respond.
D)encourage shame and defensiveness in clients.

Question 19

An issue with using questions is that clients can find them

A)disconcerting.
B)difficult to answer.
C)intrusive.
D)upsetting.

Question 20

Open-ended questions are useful for all of the following EXCEPT

A)starting a session.
B)encouraging client elaboration.
C)eliciting a specific piece of information.
D)eliciting additional information.

Question 21

Compare and contrast the following types of questions: open-ended and closed.Comment on their verbal structure,purpose,and relevant cultural considerations.

Question 22

Egan (2010)states that "all effective helping is some kind of mixture of support and challenge" .Explain ways you can effectively support and challenge your clients.