Deck 1: Organizational Communication: a Competency-Based Approach

Question 1

"Skills," in an organizational communication sense,may be defined as

A)the ability to accurately analyze organizational situations and to effectively initiate and consume organizational messages.
B)taking responsibility for more skillful organizational communication.
C)analysis of organizational sending and receiving skills regarding communication messages.
D)none of these.

Answer 1

A

Question 2

Little john and Jabusch believed competency arises out of

A)process understanding.
B)interpersonal sensitivity.
C)communication skills.
D)ethical responsibility.
E)all of these.

Answer 2

E

Question 3

Organizational communication can be best described as

A)process and people.
B)messages,people,and meaning.
C)meaning and purpose.
D)all of the above.

Answer 3

D

Question 4

When we consider organizational communication as purpose:

A)it is organizing,decision making,planning,controlling,and coordinating.
B)it is the process through which individuals and organizations attempt goal-oriented behavior.
C)both of these are true.

Question 5

The competency components which the text seeks to develop are

A)theory,practice,and communication.
B)knowledge,sensitivity,skills,and values.
C)attitudes,outcomes,and ethical responsibility.
D)all of these.

Question 6

Organizational communication can best be described as

A)the process through which organizations create and shape events.
B)interpersonal communication in an organization.
C)formal communication systems in organizations.
D)informal and formal communication systems in organizations.

Question 7

In their discussion of communication competency,Jablin and Sias suggested an ecological model that revolves around which of the following components?

A)Microsystems
B)Mesosystems
C)Macrosystems
D)Exosystems
E)All of the above

Question 8

"Values," in an organizational communication sense,may be defined as

A)taking responsibility for effective communication,thereby contributing to organizational excellence.
B)taking a responsible and value-oriented attitude.
C)analysis of organizational beliefs and values.
D)none of these.

Question 9

When we consider organizational communication as a process:

A)it is an ongoing process without distinct beginnings and endings.
B)the process includes patterns of interactions among organizational members and those external to the organization.
C)the process is evolutionary and culturally dependent.
D)all of the above.

Question 10

"Knowledge," in an organizational communication sense,may be defined as

A)the ability to understand the organizational communication environment.
B)taking responsibility for effective communication in an organizational setting.
C)analysis and practice of organizational sensitivities.
D)none of these.

Question 11

Organizational excellence depends mainly upon

A)managers and executives who are committed to improving and upgrading the organization.
B)a clear understanding of what an "information" society is.
C)process understanding and interpersonal sensitivity among coworkers.
D)the communication competencies of all organizational members.

Question 12

"Sensitivity," in an organizational communication sense,may be defined as

A)the ability to accurately sense organizational meanings and feelings.
B)taking responsibility for more sensitive communication in the organization.
C)analysis of organizational processes in a sensitive way.
D)none of these.

Question 13

Human communication can best be described as

A)interpersonal communication in a variety of contexts.
B)a natural process.
C)the process through which we construct shared realities.
D)none of the above.

Question 14

When we consider organizational communication as meaning:

A)it creates and shapes organizational events.
B)it is the process through which organizational meanings are generated.
C)it creates multiple perceptions of events and realities.
D)all of the above.

Question 15

When we consider organizational communication as message:

A)the communicators are linked together by channels and messages.
B)message fidelity is important.
C)message symbols are important.
D)all of the above.