Deck 5: Individuals in Organizations

Question 1

Which of the following motivation approaches suggests that human behavior can be motivated and is influenced by rewards in the
individual's environment?

A)Maslow's approach
B)Skinner's approach
C)Herzberg's approach
D)Salancik and Pfeffer's approach

Answer 1

B

Question 2

A network member who is a member of one group and transmits information from that group to another is known as a(n)

A)liaison.
B)bridge.
C)gatekeeper.
D)isolate.
E)participant.

Answer 2

B

Question 3

That job attitudes are a matter of fit between a person's individual needs and the specific characteristics of a given job are both
tenets of

A)Social Informational Processing theory.
B)Maslow's Hierarchy of Needs theory.
C)Motivation-Hygiene theory.
D)Skinner's positive reinforcement theory.

Answer 3

A

Question 4

Organizational influences and individual characteristics interact with which of the following to contribute to organizational
outcomes such as organizational identification,job performance,
communication,and job satisfaction?
A)interpersonal experiences

A)personal needs
B)small-group experiences
C)interpersonal and small-group experiences

Question 5

When one individual in a network gives more information than another,we describe their link as

A)symmetrical.
B)asymmetrical.
C)strength.
D)reciprocity.

Question 6

Network members who are positioned in networks to control the flow of information through a communication chain are known as

A)liaisons.
B)bridges.
C)gatekeepers.
D)isolates.
E)participants.

Question 7

Communication apprehension

A)could be expressed in the level of stage fright or nervousness exhibited by a novice public speaker.
B)can predispose a person to accept or refuse an occupation choice.
C)both a and b
D)neither a nor b

Question 8

The Motivation-Hygiene theory by Herzberg

A)proposes that satisfaction and dissatisfaction are opposites.
B)explains how to achieve motivation through communication about hygiene factors.
C)contends that a lessening of dissatisfaction does not necessarily improve motivation.
D)all of these

Question 9

In a communication network,when persons interacting are equally exchanging information we describe their link as

A)symmetrical.
B)asymmetrical.
C)strength.
D)reciprocity.

Question 10

Which of the following needs are satisfied in organizations through performance evaluation,job titles,status symbols,and the pride individuals feel in their work contributions?

A)self-actualization
B)esteem and prestige
C)love and social belonging
D)safety and security
E)physiological

Question 11

Which of the following motivation theories suggests that satisfaction and dissatisfaction are not polar opposites?

A)Hierarchy of Needs theory
B)Social Information Processing theory
C)Motivation-Hygiene theory
D)Stimulus-Reward theory

Question 12

Maslow's Hierarchy of Needs identifies which of the following needs?

A)love,social belonging
B)safety and security
C)communication satisfaction
D)two of these

Question 13

Network members who link or connect groups with common information without being a member of either group are known as

A)liaisons.
B)gatekeepers.
C)isolates.
D)participants.
E)nonparticipants.

Question 14

Which of the following needs has been identified by Maslow as describing our desire for self-respect and the respect of others?

A)self-actualization
B)esteem and prestige
C)love and social belonging
D)safety and security
E)physiological

Question 15

Which of the following organizational relationships can be described as the primary interpersonal relationship structured by the
organization?

A)top management
B)supervisory-employee
C)peer relationships
D)group relationships

Question 16

According to Skinner,

A)the individual's needs are more important than attempts to influence individual behavior.
B)communication must be directed to specific behaviors in order to influence that behavior.
C)satisfaction and dissatisfaction on the job are prime areas of concern.
D)all of these

Question 17

Which of the following needs has been identified by Maslow as the belief that one has satisfied his or her full potential and is
engaged in activities for which he or she is uniquely suited?

A)self-actualization
B)esteem and prestige
C)love and social belonging
D)safety and security
E)physiological

Question 18

Which of the following predispositions for organizational communication behavior has been associated with individuals in
jobs with low communication requirements,who believe themselves
less competent than others,who exhibit lower job satisfaction than
their counterparts,and who do not advance in their organization as
their technical skills might suggest they could?

A)communication apprehension
B)leadership preferences
C)conflict preference
D)communication apprehension and leadership preferences

Question 19

Peer relationships in an organization

A)are secondary in importance to supervisor-employee relationships.
B)have not received much attention by researchers.
C)are an important part of the individual's organizational experience.
D)all of these
E)both a and c

Question 20

Communication competency

A)as perceived by an individual about him/herself can influence the types of responsibilities he or she will accept in an organization.
B)is related to communication apprehension.
C)may be described as a summation of preferences and predispositions for organizational communication behavior.
D)both a and b
E)all of the above

Question 21

Interpersonal attraction typically results from

A)perceived similarity and proximity.
B)positive reinforcement and reward.
C)some degree of complementarity characteristics.
D)all of these.

Question 22

The following is an example of which kind of message tactic(s)? "Some of us think you haven't been yourself lately."

A)message ownership
B)descriptive language
C)ineffective
D)all of these

Question 23

The term cultural intelligence refers to an individual's ability to understand the behaviors of other people in regard to which factor(s)?

A)those that are specific to an individual
B)those that are universally human
C)behaviors that are rooted in culture
D)all of the above

Question 24

Which of the following is NOT a myth?

A)Listening and hearing are the same thing.
B)Listening and hearing are physiological processes.
C)Everyone listening to the same message receives the same message.
D)All of these are myths.

Question 25

Barriers to valuing diversity include

A)inaccuracies between perceptions of behaviors and actual behaviors.
B)inaccurate perceptions about others.
C)stereotyping,prejudice,and stylistic differences in communication.
D)all of these.

Question 26

Diversity in the workforce is resulting from

A)the workforce growing at a slower rate and the number of young workers declining.
B)women and minorities increasing in the workforce.
C)the number of immigrants in the workforce increasing.
D)all of these are true.

Question 27

Trust in ones supervisor is related to

A)timely feedback
B)confidence in leadership
C)information flow
D)all of the above