Deck 15: Section 1: Managing Communication

Question 1

_____control regulates workers' performances on the job, while of their efforts.

A) Input; behavior
B) Motivation; output
C) Concertive; normative
D) Behavior; output
E) Input; output

Answer 1

Behavior; output

Question 2

Control is an intermittent activity that requires periodic attention from managers once or twice a month.

Answer 2

False

Question 3

According to the text, which of the following levels of waste minimization produces the greatest minimization of waste?

A) waste prevention and reduction
B) recycle and reuse
C) waste treatment
D) waste disposal
E) waste remarketing

Answer 3

A

Question 4

One significant advantage of economic value added (EVA) is that it clearly specifies what managers should or should not do to improve financial performance.

Question 5

In terms of the basic methods of control,_____ control is an improvement over _____control because it attempts to eliminate or shorten the delay between performance and feedback about the performance.

A) feedback; concurrent
B) concurrent; feedback
C) feedback; feedforward
D) feedforward; feedback
E) concurrent; stasis

Question 6

Normative controls should be used when:

A) cause-and-effect relationships are clear
B) workers have been taught self-control skills
C) responsibility for task accomplishment is given to autonomous work groups
D) it is necessary to standardize all operations
E) organizational culture, values, and beliefs are strong

Question 7

The only dimension needed to measure quality is its conformance to expectations.

Question 8

Concertive control produces less stress for workers than bureaucratic control.

Question 9

_____is a control method that encourages managers to look beyond traditional measures to evaluate four different perspectives on company performance.

A) Optimization
B) Customer churn
C) Balanced scorecard
D) Customer defection
E) Financial ratio analysis

Question 10

The basic control process begins with:

A) either benchmarking or keystoning
B) the establishment of clear standards of performance
C) the comparison of actual performance to expected performance
D) problem identification
E) determining what corrective action will be if actual performance does not equal or exceed expected performance