Deck 14: Section 3: Leadership

Question 1

Managers with better listening skills are rated as better managers by their employees and are much more likely to be promoted.

Answer 1

True

Question 2

In the model of the communication process, _____makes senders aware of possible miscommunications and enables them to continue communicating until the receiver understands the intended message.

A) encoding
B) noise
C) transmission
D) Feedback to sender
E) the communication medium

Answer 2

Feedback to sender

Question 3

The first thing that managers need to recognize when communicating feedback one-on-one to employees is that feedback can be:

A) constructive or destructive
B) bureaucratic or participative
C) regulated or unregulated
D) formalized or unformalized
E) extrinsic or intrinsic

Answer 3

A

Question 4

In which of the following cases would written communication be preferable to oral communication?

A) when immediate feedback is needed
B) when messages are complex and ambiguous
C) when messages are emotion laden
D) when messages are very simple
E) when paralanguage is required

Question 5

The three formal communication channels in organizations are categorized as:

A) downward, horizontal, and upward
B) hierarchical, functional, and organizational
C) horizontal, vertical, and grapevine
D) upward, dyadic, and downward
E) vertical, horizontal, and dyadic

Question 6

_____is a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior.

A) Downward guidance
B) Coaching
C) Counseling
D) Leading
E) Supportive supervision

Question 7

One of the best ways for top managers to hear what others feel and think is through:

A) company hotlines
B) surprise visits
C) survey feedback
D) frequent informal meetings
E) participative management

Question 8

_____is the tendency to overestimate our value by attributing successes to ourselves (internal causes) and attributing failures to others or the environment (external causes).

A) Closure
B) A defensive bias
C) A self-serving bias
D) The fundamental attribution error
E) Overreward

Question 9

The steps in the basic perception process include all of the following EXCEPT:

A) attention
B) organization
C) analysis
D) interpretation
E) retention

Question 10

In the perceptual process, apprehension is the process of remembering interpreted information.

Question 11

The_____is the system of official channels that carry organizationally approved messages and information.

A) downward communication channel
B) upward communication channel
C) horizontal communication channel
D) formal communication channel
E) informal communication channel

Question 12

_____is the withholding of information about organizational problems or issues by employees.

A) Organizational silence
B) Organizational filtering
C) Negative grapevining
D) Lower-level filtering
E) Communication shutdown

Question 13

In the __________ type of grapevine communication network, one "highly connected" individual shares information with many other managers and workers.

A) star chain
B) gossip chain
C) cluster chain
D) leader chain
E) linear