Deck 11: Nonverbal Delivery

Question 1

Nonverbal communication is reversible.

Answer 1

False

Question 2

The single most important facial gesture in mainstream U.S.culture is smiling.

Answer 2

False

Question 3

In a classical speech presentation,positions on the stage serve to guide both the speaker and the audience through transitions.

Answer 3

True

Question 4

One way to improve clarity in a PowerPoint presentation is to limit the number of words to 15 per slide.

Question 5

There is some truth to the notion that people prefer asymmetrical faces over symmetrical faces.

Question 6

Your nonverbal communication includes both intentional and unintentional messages,but since it all happens so fast,the intentional ones can contradict what you know you are supposed to say or how you are supposed to react.

Question 7

A well-chosen gesture can help make a point memorable or lead the audience to the next point.

Question 8

The normative expectations for space are similar in all cultures.

Question 9

People tend to pay more attention to what you actually say than how you say it.

Question 10

Expressive gestures are not appropriate.

Question 11

Increased rate of speech is a behavior people often display when they are being deceptive.

Question 12

Nonverbal communication can help or hinder the clear understanding of your message,but it does not reveal what you are really thinking.

Question 13

Tattoos are still controversial in the workplace.

Question 14

When a speaker and the audience first meet,nonverbal communication in terms of space,dress,and personal characteristics can contribute to assumed expectations.

Question 15

Speaking to a visual aid is not an effective strategy.

Question 16

Handout rule number one is to give handouts to the audience at the beginning of your speech.

Question 17

Paying attention to a customer's artifacts can give you a sense of the self they want to communicate.

Question 18

In social contexts,time often reveals social status and power.

Question 19

Always stop speaking before the audience stops listening.

Question 20

Ekman and Friesen found that our body movements communicate to others our feelings,but our facial features often reveal how intensely we experience those feelings.

Question 21

Most audiences are far more likely to glance at the screen and assess the information you present in relation to your discussion.

Question 22

An adaptor is:

A)a nonverbal gesture that carries a specific meaning.
B)something that reinforces a verbal message.
C)something that helps us feel comfortable or indicates emotions or moods.
D)a nonverbal expression that controls,encourages,or discourages interaction.
E)a nonverbal expression that reinforces a verbal message.

Question 23

When preparing your presentation,use large,bold fonts that the audience can read from at least 20 feet from the screen.

Question 24

An)_____ involves adapting something about yourself in way for which it was not designed or for no apparent purpose.

A)illustrator
B)self-adaptor
C)object-adaptor
D)regulator
E)affect display

Question 25

In your PowerPoint slides,the title size should be at least 48 points,and the body text should be at least 36 points.

Question 26

Analogous colors are called complementary and they contrast,creating a dynamic effect.

Question 27

Your skills as an effective business communicator will be called upon when you contemplate your appearance.

Question 28

The most important visual aid is your pictures.

Question 29

If someone is telling you a message that is confusing,you may hold up your hand,a commonly recognized _____ that asks the speaker to stop talking.

A)emblem
B)affect display
C)illustrator
D)regulator
E)adaptor

Question 30

Use PowerPoints as a read-aloud script for your speech.

Question 31

Secondary colors are made from combinations of primary and tertiary colors.

Question 32

An)_____ involves the use of an object in a way for which it was not designed.

A)illustrator
B)self-adaptor
C)object-adaptor
D)regulator
E)affect display

Question 33

An)_____ is a nonverbal expression that reinforces a verbal message.

A)emblem
B)regulator
C)illustrator
D)affect display
E)adaptor

Question 34

Which of the following about nonverbal communication is false?

A)It is universal.
B)It is confusing and contextual.
C)It can be intentional or unintentional.
D)It communicates feelings and attitudes.
E)It cannot add to or replace verbal communication.

Question 35

Which of the following statements is not true about nonverbal communication?

A)It is the process of conveying a message without the use of words.
B)It is a reversible process.
C)It can help or hinder the clear understanding of your message.
D)It involves not only what is not said,but how it is not said.
E)It can include tone of voice,timing,posture,and where you stand as you communicate.

Question 36

An emblem is:

A)the use of an object for a purpose other than its intended design.
B)the expression of emotion or moods.
C)a nonverbal expression that controls,encourages,or discourages interaction.
D)a nonverbal expression that reduces the effect of a verbal message.
E)a nonverbal gesture that carries a specific meaning and can replace or reinforce words.

Question 37

_____ involves the substitution of appropriate nonverbal communication for nonverbal communication you may want to display.

A)Signaling
B)Replacing
C)Complementing
D)Masking
E)Affect display

Question 38

Most communication in business and industry involves groups and teams,even if the interpersonal context is a common element.

Question 39

An)_____ that might accompany holding up your hand for silence would be to frown and shake your head from side to side.

A)affect display
B)emblem
C)adaptor
D)regulator
E)illustrator

Question 40

The more you practice before your speech,the more comfortable you will be with your visual aids and the role they serve in illustrating your message.

Question 41

Which of the following about facial gestures is false?

A)They involve using your face to display feelings and attitudes nonverbally.
B)People often focus more on what we actually say than how we say something.
C)They may reinforce,or contradict,the spoken word,and their impact cannot be underestimated.
D)Giving your facial gestures due thought and consideration can keep you aware of how you are communicating the nonverbal message.
E)Facial gestures should reflect the tone and emotion of your verbal communication.

Question 42

_____ is the study of body movements.

A)Pragmatics
B)Proxemics
C)Chronemics
D)Haptics
E)Kinesics

Question 43

Which of the following is false regarding increasing the effectiveness of a presentation?

A)Customers and audiences respond well to speakers who are comfortable with themselves.
B)Give emphasis to what your audience expects and what you yourself would find more engaging.
C)If you are speaking at a formal event,you may be expected to stay in one spot.
D)Audiences are most likely to respond positively to open,dynamic speakers.
E)Focus on a list of behaviors and their relationship to environment and context.

Question 44

The _____ step involves raising the hand slightly to signal a nonverbal foreshadowing.

A)implementation
B)relaxation
C)completion
D)evaluation
E)anticipation

Question 45

_____ is the study of the human use of space and distance in communication.

A)Pragmatics
B)Haptics
C)Proxemics
D)Kinesics
E)Chronemics

Question 46

Touch in communication interaction is called _____.

A)pragmatics
B)haptics
C)chronemics
D)proxemics
E)kinesics

Question 47

_____ is the study of how we refer to and perceive time.

A)Kinesics
B)Pragmatics
C)Haptics
D)Proxemics
E)Chronemics

Question 48

_____ involves the physical and psychological aspects of the communication context.

A)Paralanguage
B)Haptics
C)Kinesics
D)Chronemics
E)Environment

Question 49

_____ is the "bubble" of space surrounding each individual.

A)Social space
B)Public space
C)Intimate space
D)Personal space
E)Physical space

Question 50

Which of the following about gestures is false?

A)Gestures involve using your arms and hands while communicating.
B)You want to come across as comfortable and natural,and your use of your arms and hands contributes to your presentation.
C)For professional speakers,deliberate movement can regulate an audience's response to their verbal and nonverbal messages.
D)Gestures provide a way to channel your physical energy into a neutral activity.
E)A well-chosen gesture can help make a point memorable or lead the audience to the next point.

Question 51

The _____ step involves lowering your hand past your waistline and away from your body.

A)implementation
B)anticipation
C)relaxation
D)preparation
E)introduction

Question 52

Paralanguage:

A)involves verbal aspects of speech with the intent of giving more depth to the words with which they are associated.
B)refers to constructed language to be spoken and understood by most people.
C)involves verbal and nonverbal aspects of speech that influence meaning,including tone,intensity,pausing,and silence.
D)involves the physical and psychological aspects of the communication context.
E)is a silence between verbal messages that is full of meaning.

Question 53

Artifacts are forms of decorative ornamentation that are chosen to represent _____.

A)self-concept
B)self-awareness
C)self-esteem
D)self-efficacy
E)self-regulation.

Question 54

The _____ step involves holding one hand at waist,level pointing outward,and raising it up with your palm forward,as in the "stop" gesture.

A)implementation
B)relaxation
C)anticipation
D)preparation
E)introduction

Question 55

According to Miron Zuckerman,Bella DePaulo,and Robert Rosenthal,there are several behaviors people often display when they are being deceptive.Which of the following is not one of them?

A)Reduction in eye contact while engaged in a conversation
B)Increased rate of speech
C)Increased delay in response time to a question
D)Increased body movements like changes in posture
E)Higher pitch in voice

Question 56

_____ means the space you claim as your own,are responsible for,or are willing to defend.

A)Territory
B)Personal space
C)Chronemics
D)Framing
E)Gatekeeping

Question 57

What is the single most important facial gesture in mainstream U.S.culture?

A)Smiling
B)Raised eyebrows
C)Wrinkled nose
D)Eye contact
E)Jaw drop

Question 58

According to the text,a handshake is a type of _____ touch.

A)social-polite
B)friendship-warmth
C)functional-professional
D)love-intimacy
E)sexual-arousal

Question 59

A _____ is a silence between verbal messages that is full of meaning.

A)white space
B)modifier
C)paralanguage
D)pregnant pause
E)paraphrase

Question 60

According to Albert Mehrabian,in terms of verbal and nonverbal messages,55 percent is associated with _____.

A)facial gestures
B)tone of voice
C)words
D)listening skills
E)intonation

Question 61

Which of the following about analogous colors is false?

A)They create a dynamic effect.
B)They promote harmony.
C)They promote continuity.
D)They promote a sense of unity.
E)They are located next to each other.

Question 62

Which of the following about visual aids is false?

A)The purpose for each visual aid should be clear,and almost speak for itself.
B)They can significantly develop the message of a speech.
C)They can provide necessary support for your position.
D)Your audience will want to know why you are presenting the visual aid.
E)They may be used for a general purpose that the audience does not know much about.

Question 63

Nonverbal communication is an important aspect of business communication,from the context of an)_____ interaction to a public presentation.

A)task
B)intrapersonal
C)intangible
D)interpersonal
E)organizational

Question 64

Which of the following is a helpful tip to be followed for visual aids?

A)Keep visual aids simple.
B)Use a maximum of three key ideas per slide.
C)Use clip art with permission and liberally.
D)Use copies of your visuals available as handouts before your presentation.
E)Use analogous colors to create a dynamic effect.

Question 65

As a speaker,your goal is to _____.

A)create common ground and reduce the distance between the audience and yourself
B)anticipate the audience's needs and wants
C)look for trends across a specific type of nonverbal communication
D)have your appearance establish and reinforce your credibility
E)sporadically learn about verbal communication and its impact on your interactions

Question 66

Which of the following about poster boards is false?

A)Given a poster board's often one-time use,it is losing out to the computer screen.
B)It allows you a large "blank page" with which to express your ideas.
C)It is a common way of organizing your visual aids before a speech.
D)It is used to show a three-dimensional rendering of the areas most likely to find your product attractive.
E)It is portable.

Question 67

_____ colors represent a combination of two primary colors.

A)Additive
B)Subtractive
C)Secondary
D)Tertiary
E)Primary

Question 68

If your speech is about how to use the product,_____ may just be the best visual aid.

A)your demonstration
B)histograms
C)slides
D)PowerPoint presentations
E)videos

Question 69

_____ colors are made from combinations of primary and secondary colors.

A)Additive
B)Pastel
C)Secondary
D)Tertiary
E)Primary

Question 70

Which of the following about eye contact is false?

A)It is not culturally influenced.
B)It can vary in degree and length.
C)It refers to the speaker's gaze that engages the audience members.
D)The speaker's expectations and the audience member's notion of what is appropriate will influence normative expectations for eye contact.
E)When giving a presentation,try to give as much eye contact as possible across the audience.

Question 71

Why is nonverbal communication key in the speaker/audience relationship?

Question 72

Colors that are opposite each other are called _____ and they contrast,creating a dynamic effect.

A)analogous
B)complementary
C)parallel
D)corresponding
E)comparable

Question 73

If you have been asked to give a presentation on a new product idea that a team within your organization is considering,you will need to do all of the following except _____.

A)consider a chronological organization pattern,starting with background,current market,and a trend analysis of what is to come
B)if you have access to the Internet and a projector,use a topographical map showing a three-dimensional rendering of the local areas most likely to find your product attractive
C)to get into the actual decision-making process that motivated your team to design the product,use decision trees
D)to help make a transition to current content areas of questions,use a pie graph to show the percentage of competing products in the market
E)to represent information visually,use a nonlinear regression model to show a timeline of events to date

Question 74

Most communication in business and industry involves _____ and_____,even if the interpersonal context is a common element.

A)nurturing;stewardship
B)missions;goals
C)marketing;selling
D)ethics;values
E)groups;teams

Question 75

Which of the following about handouts is false?

A)Handouts may serve to communicate complex information to the audience.
B)Handout rule number one is to give handouts to the audience at the beginning of your speech.
C)People will listen to the words from the handout in their minds and tune you out.
D)Handouts divert and divide the audience's attention if provided at the start.
E)Handouts provide detailed information to the audience.

Question 76

_____ is/are often the hardest part of any speech as the audience can get off track.

A)Introductions
B)The speech body
C)Transitions
D)Conclusions
E)Preambles

Question 77

What is the most important visual aid?

A)The speaker
B)Your pictures
C)The PowerPoint presentation
D)Handouts
E)Diagrams

Question 78

_____ colors are the colors from which other colors are made through various combinations.

A)Neutral
B)Pastel
C)Secondary
D)Tertiary
E)Primary

Question 79

Which of the following about clarity is false?

A)Clarity is key in the use of visual aids.
B)One way to improve clarity is to limit the number of words on a PowerPoint slide.
C)No more than 15 words per slide in a PowerPoint is a good rule of thumb.
D)Key images that have a clear relationship to the verbal message can improve clarity.
E)The font should be large enough to be read at the back of the room or auditorium.

Question 80

Why is nonverbal communication confusing and contextual?