Deck 13: Multicultural Teams

Question 1

________ refers to an individuals' level of conscious cultural awareness and executive processing during cross-cultural interactions.Managers and leaders high in this cultural intelligence factor are more likely to develop trusting relationships with people from different cultures and have a higher likelihood of successful fusion teamwork and creativity.

A)Metacognitive CQ
B)Cognitive CQ
C)Motivational CQ
D)Behavioral CQ

Answer 1

A

Question 2

A business owner based in a developed country refuses to do business with a supplier based in a developing country because he believes that the people and business in the developing country are inferior to the people and businesses in his country.This biased belief is best called:

A)collective narcissism.
B)implicit group metafavoritism.
C)ethnocentrism.
D)racism.

Answer 2

C

Question 3

When meeting someone from a different culture it is more useful to focus on ________,or central tendencies and patterns within a culture which recognize that there are variations of beliefs,behavior and values within that culture.

A)prototype
B)stereotype
C)halo bias
D)fundamental attribution error

Answer 3

A

Question 4

Consider two types of relational focus when it comes to teamwork.People with an ________ outlook focus on the extent to which they are autonomous and unique; in contrast,people with an ________ outlook focus on the extent to which they are embedded within a larger social network.

A)elite; egocentric
B)autocratic; authoritarian
C)independent; interdependent
D)interdependent; independent

Question 5

In regard to cultural values,in ________ cultures,members of high- and low-status groups communicate frequently,and do not go to great lengths to perpetuate differences.In ________ cultures and organizations,status differences are not easily permeated.

A)individualized; collective
B)direct; indirect
C)egalitarian; hierarchical
D)schmoozing; exclusive

Question 6

People in high ________ cultures express their ideas and would endorse statements such as,"People must always be ready to defend their reputation," and "If a person gets insulted and they don't respond,they will look weak."

A)relational
B)face
C)dignity
D)honor

Question 7

Cultural intelligence is best described as:

A)the capability to adapt effectively to new cultural contexts.
B)reliability capital.
C)egalitarianism.
D)collectivism.

Question 8

The tendency for people of a culture to see a large social distance between those in the upper part of a social or organizational structure and those in the lower part is best known as a culture's ________.

A)illusion of transparency
B)flexibility
C)power distance
D)degrees of separation

Question 9

Cultural intelligence is made up of several factors,one of which focuses on a person's intelligence to be cognizant of the appropriate times to modify their verbal and non-verbal behavior.A person with this type of cultural intelligence would endorse statements such as: "I change my use of pause and silence to suite different cultural situations," and "I modify how close or far apart I stand when interacting with people from different cultures."

A)Metacognitive CQ
B)Cognitive CQ
C)Motivational CQ
D)Behavioral CQ

Question 10

People from individualistic cultures are more likely to use ________ pronouns; people from collectivistic cultures are more likely to use pronouns such as ________.

A)I,me,mine; we,us,ours
B)he,it,who; me,we,her
C)us,our,we; mine,me,I
D)which,none,some; herself,they,my

Question 11

People from different cultures can differ in many ways.The cultural value of egalitarianism refers to ________; the cultural value of hierarchy refers to ________.

A)the pursuit of personal welfare and self-interest; the maximization of the welfare of the group
B)the belief that status differences are permeable; the belief that social order is not easily permeated
C)the use of explicit,direct information exchange; the use of indirect,tacit messages
D)cognitive cultural intelligence; emotional and motivational cultural intelligence

Question 12

________ is the belief that the concepts and valuesof a culture and its people cannot be fully translated into,or fully understood in,other languages; that a specific cultural artifact (e.g.,a ritual)has to be understood in terms of the larger symbolic system of which it is a part.

A)Ethnocentrism
B)The iceberg model of culture
C)Cultural relativism
D)Cultural contagion

Question 13

Exhibit 13-2 in the text reveals where different countries are positioned in terms of their culture's degree of individualism and power distance.The matrix position of countries like the United States,Great Britain and Australia would:

A)be similarly positioned to countries like Guatemala,Iran,and China.
B)be high in collectivism and high in power distance.
C)be highly individualistic,low in power distance.
D)be low in cultural intelligence and high in independence.

Question 14

One model of culture is based on a tripartite model of three cultural prototypes: face,dignity,and honor.People in high ________ cultures seek to maintain group harmony and not insult others.Communication in these cultures is highly context dependent,meaning that people do not bluntly make requests or demands,but rather signal information subtly.

A)relational
B)face
C)dignity
D)honor

Question 15

The personality and unique character of a group is best known as its ________ and includes the group's assumptions,values,beliefs,norms,ideologies,and the structure of its social,political,economic,and religious institutions.

A)group potency
B)group entitativity
C)group identity
D)culture

Question 16

When learning about a culture,a person can observe the cultural traits of a handful of people and form a ________,which is a generalized and usually faulty belief that everyone from a given culture is the same.

A)prototype
B)stereotype
C)halo bias
D)fundamental attribution error

Question 17

Airbnb hosts in Japan deliberately keep quiet about their involvement with the online bed and breakfast site,concerned that their neighbors might have one bad interaction with a foreigner - more noise than is acceptable,leaving shoes where they are not permitted,or a trampled flowerbed - that might lead to problems with their landlord or police.This example of a conservative cultural outlook on behavior norms makes Japanese culture a ________ culture.

A)loose
B)dignity
C)honor
D)tight

Question 18

The ________ self is realized by differentiating ourselves from others; the ________ self is achieved by assimilating with significant others; and the ________ self is achieved by inclusion in large,social groups.

A)relational; individual; collective
B)individual; relational; collective
C)me-centered; we-centered; mixed-motive
D)independent; interdependent; codependent

Question 19

Broadly speaking,people's self-concepts consist of three fundamental representations.One such self-concept is achieved by assimilating with significant others,and is based on personalized bonds of attachment.This is best termed as:

A)individual self.
B)relational self.
C)collective self.
D)cognitive identity.

Question 20

When assessing cultural intelligence,there are four factors that are considered when looking at behavior,awareness,and knowledge.Which of the following factors reflects a person's self-efficacy to adjust to different cultures?

A)Metacognitive CQ
B)Cognitive CQ
C)Motivational CQ
D)Behavioral CQ

Question 21

Countries that have collectivistic cultures also tend to be high in social power distance.

Question 22

The more culturally diverse a team,the more that network density negatively affects team potency and the more network centralization is required for optimal team performance.

Question 23

Cultural awareness of one's own and others' values is the first step toward becoming an effective member and leader of a multicultural team.People have four choices when it comes to adapting in multicultural context.All of the following are one of these behavior choices,EXCEPT:

A)integration.
B)consistency.
C)assimilation.
D)separation.

Question 24

When members of different cultures interact,a mutual adaptation process takes place,however,some people might be either unwilling or incapable to making changes and adaptations necessary for effective cross-cultural teamwork.In this regard,cultural inertia means:

A)the ability to bounce back from problems and challenges with energy,effectiveness,and positive action.
B)the degree to which people perceived themselves to be a unified,single team or collective.
C)a resistance to cultural change,unless change is occurring already.
D)the ability to cope with,and even welcome conflicting ideas,paradoxes,ambiguity,and doubt.

Question 25

Collectivism focuses on how people define themselves in relation to others and how they seek to further group goals.For people in collectivist cultures,the focus is on the social group or unit.

Question 26

People from high-dignity cultures do not immediately trust outsiders,rather they build trust slowly.Because people from dignity cultures are so concerned that others are never insulted and that group harmony is maintained,a person from a dignity culture would endorse a statement such as,"People should control their emotions and behavior in front of others."

Question 27

One's own cultural values influence whether one uses competence or warmth to attain status and to judge the status of others.Collectivistic cultural orientation influences people's tendency to view high status people as competent,as opposed to warm.Conversely,the more individualistic people are,the more they view high status people as warm.