Deck 14: Change and Innovation

Question 1

_______ _______ is when decision makers have limited knowledge and a finite amount of time and resources to dedicate to the decision-making process.

Answer 1

Bounded Rationality

Question 2

Turnover of personnel will lead to different collective behaviors of organizational members, regardless of official agency goals. True or False

Answer 2

True

Question 3

_______ change is inadvertent or unplanned, independent of organization's control, and may come about in spite of organizational efforts at self-direction.

A) Random
B) Purposive
C) Crescive
D) None of the above

Answer 3

C

Question 4

The ____________ basically gave law enforcement agencies greater authority and ease in wiretapping, searching homes of suspects, and, in particular greater arrest powers.

A) Patriot Act
B) Federal Reform Act
C) Intelligence Reform and Terrorism Act
D) None of the above

Question 5

A lack of clarity about the organization's mission and goals will make it difficult for the agency to promulgate policies and procedures and provide training that relates to current constraints on and expectations of its operational personnel. True or False

Question 6

The analysis for a successful change is based on:

A) Formulating the problem
B) Selecting Objectives
C) Designing Alternatives
D) Collecting data
E) All of the above

Question 7

Criminal justice practitioners were both trained to work with criminal offenders and mental patients. True or False

Question 8

Planned Organizational Change consists of a set of activities designed to change individuals, groups, and organization structure and process. True or False

Question 9

Since the rise of computer crimes criminal justice agencies have acquired new techniques that, has assisted in the prevention of this new white collar crime. True or False

Question 10

A performance gap is when an agency is performing improperly or below capacity and is recognized by agency executives, personnel, clients, or other constituencies. True or False

Question 11

A community mental health system was created to lock up mental patients in prison that had been previously released. True or False

Question 12

In the 1970's criminal defendants who suffered from mental illness were becoming a problem for law enforcement, courts, local jails, and prisons because they were released en masse from state mental institutions. True or False

Question 13

________ change results from conscious, deliberate, and planned efforts by organizational members, typically managers.

A) Random
B) Purposive
C) Crescive
D) None of the above

Question 14

Rational Planning requires that an agency's goals are:

A) Congruent
B) Clear and known to agency members
C) Means-ends relationships are understood
D) All of the above

Question 15

Garbage Can Theory, which suggests that organizational changes are typically less than a deliberate, rational process. True or False

Question 16

Strict sentences have made it easier for prisons to release inmates who have completed the majority of their sentence and imprison newer offenders. True or False

Question 17

Change in criminal justice organizations occurs after a problem gets everyone's attention and it becomes apparent to decision makers that we are not expending our resources wisely. True or False

Question 18

The criminal justice workforce is rapidly becoming diverse because of the inclusion of women and minorities. True or False

Question 19

__________ can be thought of as the systematic application of the concept of planned change.

Question 20

Kotter (1996) states that there are steps toward the process of change which include:

A) The leader must develop a vision that relates the results of the change
B) Short term victories must be achieved
C) Successes should become the bases for the next set of short-term wins
D) All of the above

Question 21

Unions serve as powerful ally in planning and implementing change in criminal justice agencies. True or False

Question 22

A natural resistance to change exists in almost all organizations. True or False

Question 23

Innovative policing is preferred by community members versus traditional police operations. True or False

Question 24

Hage and Aiken (1970) found that change ready organizational share the following characteristics:

A) Low formalization
B) High decentralization
C) High level of job satisfaction among organizational members
D) All of the above

Question 25

Obstacles and sources of resistance to change must be identified and eliminated or controlled if planned change is to be successful. True or False

Question 26

Fatal remedies are the result of the natural regressive effects of social engineering. True or False

Question 27

Organizational development is made up of various objectives which include:

A) To increase incidence of confronting problems rather than ignoring them.
B) To increase the level of personal satisfaction among organizational members.
C) To increase open communication within organization
D) All of the above

Question 28

Police officers often resort to arrest rates as a benchmark for success. True or False

Question 29

An agency's modern practices have influenced the traditional values, structure, or leadership in order to implement change successfully. True or False

Question 30

____________ ______________ focuses on the environmental influences of an organization.