Deck 11: Organizational Conflict

Question 1

There are five types of conflict behavior that were created by Thomas (1985). True or False

Answer 1

True

Question 2

_________ conflict occurs when groups within an organization compete for valuable and limited resources.

Answer 2

Intergroup

Question 3

When a person feels a great deal of personal conflict because he cannot reconcile his own expectations with those of his superiors is known as cognitive dissonance. True or False

Answer 3

True

Question 4

Which are forms of intra-organizational conflict:

A) Vertical
B) Horizontal
C) Line-staff
D) Role
E) All of the above

Question 5

__________ conflict is typically rooted in competition for scarce resources, drives for autonomy, or divergence of subunit goals.

A) Group
B) Horizontal
C) Role
D) Latent

Question 6

________ occurs in organizations when individual members disagree on some point of common interest.

Question 7

____________ behavior (assertive, uncooperative) occurs when one person is willing to place his or her own concerns above the concerns of the other person.

Question 8

__________ occurs when a subordinate perceives that information about the required tasks of the job is unclear and inconsistent.

Question 9

____________ is when conflict continues and the episode becomes serious until the relationship is irretrievably broke.

Question 10

There are two types of group conflict, task conflict and relationship conflict. True or False

Question 11

All of these are considered types of conflict except for?

A) Personal
B) Intra-organizational
C) Inter-organizational
D) Gender

Question 12

Conflict is defined as a dynamic process in which two or more individuals in an organization interact in such a way as to produce conflict episodes that may or may not lead to hostile behavior. True or False

Question 13

___________ conflict occurs when a party personalizes the conflict situation.

Question 14

Which type of conflict is considered to be healthy for organizations?

A) Intra-group conflict
B) Intra-organizational conflict
C) Inter-organization conflict
D) None of the above

Question 15

This conflict exists within the individual and usually is some form of cognitive conflicts?

A) Personal
B) Group
C) Inter-organizational
D) Intra-organizational

Question 16

___________ conflict occurs when at least one of the two parties recognizes that a conflict situation exists.

Question 17

Intra-organizational conflict is generated by the structural makeup of an organization. True or False

Question 18

___________ conflict is characterized by overt and covert behavior to bring out the conflict.

Question 19

____________ behavior satisfies the concerns of the other individual rather than one's own concerns in a conflict situation.

Question 20

There are ____types of conflict in organizations each of which require different adjustment mechanism.

A) 5
B) 3
C) 4
D) 7

Question 21

Under process intervention which stage suggests that active projects develop that support the common good and other party growth?

A) Collaboration
B) Cooperation
C) Integration
D) Interdependence

Question 22

Avoiding behavior neglects both the person's own concerns and the concerns of the other person. True or False

Question 23

Contextual modification interventions attempt to change the context within which parties interact such as forceful management and leadership in policy development process. True or False

Question 24

____________ behavior attempts to satisfy the demands and concerns of both parties in a conflict situation.

A) Collaborating
B) Competing
C) Accommodating
D) Avoiding

Question 25

Under structural interventions, ____________ interventions use screening procedures to choose the people best suited for the organization and the job.

Question 26

Under process intervention which stage suggests that each party assumes ill intent by the other party?

Question 27

There two ways to deal with conflict situations: process interventions and structural interventions. True or False

Question 28

Collaborating behavior is when an individual seeks the middle ground. True or False

Question 29

__________ interventions attempt to alter the conditions in an organization that influence the direction of conflict episodes.

Question 30

__________ interventions attempt to become directly involved in the ongoing sequence of events.