Deck 8: Cross-Cultural Relations and Diversity

Question 1

A person with high cultural sensitivity is likely to

A) have gone to seminars to learn specific steps for gauging cultural nuances.
B) be too sensitive to criticism from people from different cultures.
C) recognize nuances in customs among cultures.
D) speak in very subtle politically correct language.

Answer 1

C

Question 2

A possible cultural difference between men and women is found in their

A) height-to-weight ratios.
B) communication patterns.
C) sex differences.
D) prejudices.

Answer 2

B

Question 3

A "materialistic" culture does not emphasize

A) assertiveness.
B) concern for others.
C) acquisition of money and material objects.
D) competition.

Answer 3

B

Question 4

An important implication of the diversity umbrella is that

A) many types of differences should be understood and appreciated.
B) job discrimination is widespread in the workplace.
C) some differences should be tolerated, whereas others should be appreciated.
D) the least desirable differences relate to individual factors.

Question 5

A major aspect of cultural sensitivity is a willingness to investigate

A) the reasons why people from another culture act as they do.
B) why one dislikes people from another culture.
C) opportunities for overseas work.
D) opportunities for overseas travel.

Question 6

Individual factors, such as a person's weight-to-height ratio,

A) lie outside the diversity umbrella.
B) are the primary target of efforts toward valuing differences.
C) account for most of the job discrimination in industry.
D) can also be sources of job discrimination.

Question 7

Which is NOT listed as a key value in the North American workplace?

A) Time is to be controlled.
B) Cooperation
C) Short-term emphasis
D) Personal Privacy.

Question 8

An example of a cultural blooper would be for a Canadian to

A) pressure an Asian job applicant to brag about personal accomplishments.
B) de-emphasize organizational rank when conducting business in Scandinavia.
C) upon first contact, address a French executive by title and last name.
D) give a small gift to a Japanese business associate.

Question 9

Cultural fluency includes

A) using a computer program to translate from one language into another.
B) wearing latex gloves to avoid germs when visiting other countries.
C) getting homesick on long visits overseas.
D) knowledge of the international business environment.

Question 10

Which aspect of behaviour is NOT a part of cultural intelligence?

A) Physical (The Body).
B) Emotional/Motivational (Heart).
C) Spiritual (Soul).
D) Cognitive (the Head).

Question 11

People from a culture with a formality orientation are likely to

A) place high value on social rules.
B) have little hierarchy in the workplace.
C) not value the importance of "saving face".
D) value individualism.

Question 12

A key difference noted between North American values and those of people from other countries is that North Americans are more likely to

A) have a long-term emphasis.
B) value individual competition.
C) emphasize formality.
D) emphasize hierarchy and authority.

Question 13

A basic strategy for achieving cross-cultural understanding is to

A) ignore differences in cultural customs for the sake of the company's vision.
B) establish a ranking of preferred cultures.
C) hire people from different cultures.
D) respect others in the workplace.

Question 14

A person from a high-context culture is likely to

A) attempt to conduct business without first building a relationship.
B) overlook the circumstances surrounding an event.
C) make more extensive use of body language.
D) make less extensive use of body language.

Question 15

Which one of the following values is likely to be strongly held by Americans?

A) casual time orientation
B) urgent time orientation
C) high importance to the context of an event
D) concern for others

Question 16

An important implication of workplace diversity for the career-minded person is that

A) being able to relate to different cultural groups is important for success.
B) the best jobs are going overseas.
C) the best career choice is international business.
D) majority group members will have many fewer job opportunities.

Question 17

Rhonda is culturally fluent, which means that she can

A) conduct business in a diverse, international environment.
B) speak three languages fluently.
C) make friends with people from different cultures.
D) conduct business in different regions of her own country.

Question 18

The national value opposite to individualism is

A) materialism.
B) power distance.
C) collectivism.
D) uncertainty avoidance.

Question 19

The true meaning of valuing diversity is to

A) tolerate and treat fairly people from many different groups.
B) establish quotas for hiring and promoting minority group members.
C) recognize the major way in which one is different.
D) enjoy a wide range of cultural and individual differences.

Question 20

The diversity umbrella is supposed to include

A) men as well as women.
B) everybody in an organization.
C) all members of the work force except top management.
D) members of all groups who have been discriminated against in the past.

Question 21

A key part of cultural intelligence training is

A) Learning about the heart of a business
B) Determining how much money is necessary to be viewed as important in another culture
C) Knowing how to treat coworkers under stressful situations
D) Learning strategies for sizing up one's environment to determine the best course of action

Question 22

Stating "All kids deserve toys at Christmas" is an example of

A) the Christmas spirit.
B) ethnocentrism.
C) empathy.
D) good marketing sense.

Question 23

Maria joins the local division of an international company, as is placed in a cross-gender mentoring program. She is likely to be mentored by

A) an experienced manager who is male.
B) coworker who is female.
C) two women from the human resources department. d a group of individuals, both male and female.

Question 24

The major purpose of cross-generational awareness training is to

A) teach younger workers to become more patient about promotions.
B) teach older workers to adapt better to information technology.
C) develop mentoring relationships between younger and older workers.
D) help older and younger workers get along better with each other.

Question 25

A recommended tactic for overcoming cross-cultural communication barriers would be to

A) use the same nonverbal communication signals from one culture to another.
B) make extensive use of idioms and figures of speech.
C) use complicated language to capture the attention of the person from another culture.
D) be sensitive to differences in nonverbal communication.

Question 26

In terms of diversity, tolerance means

A) putting up with someone different from you and complain to your manager.
B) ignoring differences.
C) being aware of and acknowledging that cultural differences exist.
D) avoiding someone from a different culture so that you do not accidentally show how you really feel.