Deck 15: Personal Productivity and Stress Management

Question 1

Burnout takes place in response to

A) long-term exposure to stressors
B) being a Type-A personality.
C) handling a crisis.
D) job insecurity and job loss.

Answer 1

A

Question 2

After a downsizing, office manager Jackie has to perform her job plus that of her former supervisor. Jackie is likely to experience stress from role

A) underload.
B) conflict.
C) overload.
D) ambiguity.

Answer 2

C

Question 3

Breaking a task down into manageable chunks is aimed at overcoming procrastination due to

A) dislike of an overwhelming task.
B) dislike of a task with several components.
C) looking to punish oneself.
D) craving the excitement of rushing to make a deadline.

Answer 3

A

Question 4

A distinguishing characteristic of Type A personalities is that they are

A) confused and disoriented.
B) impatient and demanding.
C) relaxed and happy.
D) laid back and quiet.

Question 5

Which step is NOT a part of Attitudes and Values that increase personal productivity?

A) Play the inner game of work
B) Address procrastination only when you know you can handle it.
C) Value orderliness.
D) Avoid being a workaholic.

Question 6

At the heart of every time-management system is

A) techniques for overcoming procrastination
B) a method of work streamlining.
C) developing a mission and vision.
D) list-making.

Question 7

A problem with accumulating a number of minor annoyances from a stress perspective is that

A) 10 minor annoyances typically result in cardiac disease.
B) a handful of minor annoyances usually results in burnout.
C) a person loses the ability to cope with significant stress.
D) small amounts of stress add together to create large stress.

Question 8

The fight-or-flight response is the body's

A) battle against a stressor.
B) difficulty in coping with pressure.
C) internal struggle to replace lost blood sugar.
D) struggle to maintain a chemical equilibrium.

Question 9

The "WIFO" principle stands for

A) worst in, first out.
B) works in foreign office.
C) why invest for others.
D) worst in, fastest out.

Question 10

People with negative affectivity are likely to

A) blame other people for their problems.
B) think that co-workers are pessimists.
C) aspire toward goals beyond their capability.
D) frequently experience emotional stress.

Question 11

Whether or not a given activity is a timewaster depends on the

A) purpose of the activity.
B) the results of the activity.
C) person performing the activity.
D) how rapidly it is carried out.

Question 12

Which of these NOT a key component to combating procrastination?

A) Break the task into manageable chunks.
B) Calculate the cost of procrastination.
C) Make a commitment to other people.
D) Cut back on the tangible rewards you are giving yourself for procrastinating.

Question 13

A major purpose of work streamlining is to

A) minimize duplication of effort and waste.
B) increase the speed at which you work.
C) get your to-do list down to fewer than 10 items per day.
D) share your responsibilities with others.

Question 14

Studies involving 9,000 workers found that employees who were late

A) were usually above-average performers.
B) were among the most creative workers.
C) also tended to have poor absenteeism records.
D) tended to have superior absenteeism records.

Question 15

An analysis of procrastination suggests the condition is a

A) type of immature behaviour that is readily controllable.
B) profound, debilitating problem.
C) simple problem calling for an attitude adjustment.
D) indication of brain dysfunction.

Question 16

Working smarter, not harder means the person

A) goes to helpful seminars to learn better skills.
B) spends very little time planning.
C) finds imaginative solutions to problems.
D) avoids perfectionist attitudes.

Question 17

Your susceptibility to job stress decreases when you have

A) low perceived control.
B) high perceived control.
C) a Type A personality.
D) a low tolerance for frustration.

Question 18

Concentrating on only one important task at a time will

A) make the overall job take longer.
B) lead to crisper judgment and analysis and minimize major errors.
C) eliminate the need for multi-tasking.
D) increase absent-mindedness.

Question 19

A key feature of a virtual office is that it

A) is set up in the home.
B) does not have a fixed physical location.
C) is wireless.
D) is linked to other offices by satellite.

Question 20

Role ambiguity occurs when you are

A) given two conflicting directions.
B) uncertain of your true responsibilities.
C) placed under heavy job stress.
D) asked to carry out unethical tasks.

Question 21

Leah participates in deliberate practice, so she is likely to

A) neglect her major job responsibilities.
B) keep working on areas for improvement.
C) procrastinate a good number of tasks.
D) develop a repetitive motion disorder.

Question 22

The visualization technique for stress reduction requires the stressed person to

A) imagine what life would be without stress.
B) create a mental scenario of a highly charged, exciting experience.
C) think of a pleasant, relaxing experience.
D) imagine that he or she can conquer any problem.

Question 23

Ergonomic problems refer to

A) an inability to adequately understand technology.
B) a poor fit between the physical and human requirements of a job.
C) the breathing issues caused by a sick building.
D) issues surrounding the stress of commuting to work.

Question 24

The most important strategy for coping with job-related stress is to

A) talk out your problems.
B) learn how to relax.
C) eliminate or modify the stressor.
D) have your job redesigned.

Question 25

Carpal tunnel syndrome takes place when the

A) neck aches from staring at the monitor.
B) muscles in the wrist deteriorate from overuse.
C) main tendon in the hand ruptures from overuse.
D) median nerve in the wrist is trapped and pinched.