Deck 9: Writing With Professional Excellence

Question 1

Linda's organization has just changed their policy on reporting overtime. Linda should include the information about the new policy in a(n) _____________.

A) process directive
B) internal letter
C) external memo
D) proactive memo

Answer 1

A

Question 2

What type of people should you use for letters of recommendation?

A) teachers
B) previous employers
C) business professionals
D) all of the above

Answer 2

D

Question 3

How far in advance should letters of recommendation be requested?

A) 1 week or less
B) at least 2 weeks
C) at least a month
D) 2 months or more

Answer 3

B

Question 4

Message clarity within written communication begins with __________.

A) organization
B) purpose
C) proofreading
D) outlining

Question 5

Which of the following should not be included on a business letter with price quote?

A) scope of work
B) clarifications
C) deadline for payment
D) breakdown of costs

Question 6

What is the purpose of a business letter for employee downsizing?

A) to inform other businesses about skilled employees available for employment
B) to inform employees they are being downsized
C) to motivate employees to increase value and production
D) to inform shareholders about company business

Question 7

It is important to strive for written communication and professional excellence when using e-mail because _____________.

A) email usage is prevalent
B) people working in businesses and professional organizations increasingly rely on their e-mail systems to communicate with colleagues and accomplish their work
C) it will contribute to professional excellence
D) all of the above

Question 8

An employee's positive performance should be documented in a(n) __________.

A) employee review
B) internal memo
C) business letter
D) thank-you letter

Question 9

Which of the following would likely be included in an external communication plan?

A) employee orientation
B) meeting agenda
C) company update
D) proactive media strategy

Question 10

The most professional thank-you letters are ______________.

A) e-mailed for quick delivery
B) sent with a full letter
C) hand-written
D) delivered in person

Question 11

Proactive media writing is a form of written communication similar to a press release that emphasizes an organization's commitment to ___________.

A) safety and compliance
B) harming the environment
C) industry standards
D) city governments

Question 12

Press releases are used to ___________.

A) apologize to the public
B) announce job openings to agencies
C) make announcements to the media
D) assure the public that the company is in compliance

Question 13

"Dr. Black's teacher evaluation scores ranked in the top 2% of the entire University results" is an example of using ___________.

A) general language
B) a summary
C) a vivid illustration
D) specific language

Question 14

Ted is writing a business request for his boss and is worrying about whether he should send his message by hard copy or e-mail. Also, Ted is not sure when to send his request. Ted is worrying about the _________ of his message.

A) timing
B) delivery
C) purpose
D) language

Question 15

Which of the following is not part of the components of a writing startup sheet?

A) purpose
B) audience
C) delivery
D) proofreading

Question 16

Dan was recently fired from his job after it was found out that he borrowed heavily from another coworker on his business proposal (without giving proper credit). Dan crossed the ethical boundary of _________.

A) copying
B) plagiarism
C) stealing
D) none of the above

Question 17

Luke tells his team that they need to be more productive. Which is the best statement Luke could make to clarify that request?

A) "Each of you need to generate 3 reports per week."
B) "Be more productive or you will be demoted."
C) "More productivity will increase the chance of a bonus."
D) "Each of you need to work harder."

Question 18

Cover letters should be written in the form of a ___________.

A) business report
B) business memo
C) personal letter
D) business letter

Question 19

Memos should be sent ____________.

A) to everyone in the company
B) as frequently as possible
C) for critical information only
D) to reprimand employees

Question 20

Which of the following is a type of quantitative data?

A) interview transcript
B) survey results
C) open-ended comments
D) phrases

Question 21

E-mail communication carries less formal expectations than written communication.

Question 22

Thank-you notes should be sent after you have received a job offer.

Question 23

When would you want to use qualitative data in a business proposal?

A) when highlighting consumer feedback on a product
B) when outlining the sales growth percentage for a product
C) when comparing the gross versus net profits of a product
D) when identifying the highest sales via customer demographics on a product

Question 24

Describe a situation in which a company would be advised to release proactive media writing.

Question 25

Job applicants should use the business letter format of written communication to write cover letters for job applications.

Question 26

What should be included in employee reviews?

Question 27

What does strategic planning encourage the development of?

A) goals
B) initiative
C) strategies
D) all of the above
True/False

Question 28

Written proposals should only include bulleted lists of objectives.

Question 29

Which of the following is an example of a networking note?

A) a note expressing appreciation to a coworker
B) a note thanking a customer for their business
C) a note offering new products and services to a community
D) a note reminding an employer about your interview and qualifications

Question 30

Using general language in written communication can often lead to misunderstandings.

Question 31

Writing startup sheets are used for employees to begin outlining press releases.

Question 32

Why is written communication important?

Question 33

Interview data is a type of qualitative information included in business reports.

Question 34

Process directives are a form of written communication that addresses changes in company policies.

Question 35

John recently assessed several important issues facing his department and sent his findings to his superior. This is an example of a(n):

A) proposal
B) report
C) planning document
D) assessment

Question 36

Anyone being asked to write a letter of recommendation should be specifically asked if they would be willing to write a favorable letter.

Question 37

Which of the following is an example of an external communication plan?

A) a company-wide e-mail explaining how to file a grievance with a superior
B) an employee drafting a new communication chart for the department
C) a department's new outline on drafting press releases
D) a memo detailing the company's policy on internet use

Question 38

Excellent written communication begins by reflecting on the general purpose.