Deck 10: Leadership and Conflict Management

Question 1

Excellent leaders assess each situation and then select the leadership style and accompanying communication style that best fits the situation using three factors: the leader-follower relationship, the task structure, and the position power. This is a situational leadership theory called _______________.

A) Blake and Mouton's Managerial Grid
B) Contingency Theory
C) Hersey and Blanchard's Situational Leadership Theory
D) being a transformational leader

Answer 1

B

Question 2

Kyler did not finish his task and is unable to report on it for the meeting. What should the leader of his team do?

A) give the task to someone else to finish
B) tell Kyler to skip the meeting in order to work on the task
C) move Kyler to the agenda for the next meeting
D) require Kyler to attend and report on his unfinished work

Answer 2

D

Question 3

Leaders should give their positive feedback __________.

A) in private, and sometimes publicly
B) on a regular basis
C) in public, but never privately
D) in written form only

Answer 3

B

Question 4

Organizations that pass the leadership roles onto the children of former leaders most likely view leadership as a(n) ____________.

A) trait
B) socially based characteristics
C) inherited personality
D) birthright

Question 5

Theory Y managers believe _____________.

A) employees are not motivated
B) employees are underutilized
C) employees need to be directed
D) employees do not seek responsibility, but accept it

Question 6

Sheryl believes her role as a leader is to facilitate the group. Sheryl is what type of leader?

A) telling
B) selling
C) participating
D) delegating

Question 7

Early researchers believed leadership ability was a(n) ____________.

A) inherited gene
B) trait
C) socially based characteristic
D) myth

Question 8

Negative feedback should be given __________.

A) in private only
B) during a meeting
C) publicly
D) in written form only

Question 9

What should a leader do in between meetings?

A) allow their employees to work independently
B) send reminders of upcoming work to be discussed at the next meeting
C) take over a task that is not being completed in a timely manner
D) allow workers to switch tasks if they think it will benefit the group

Question 10

Ryan is a manager whose only concern is for his employees. Ryan is a ______ leader.

A) team
B) compassionate
C) country club
D) middle of the road

Question 11

Managerial functions include important duties such as being in charge of and responsible for various goals and functions in an organization while leadership functions include _________________ followers as opposed to subordinates.

A) influencing and guiding
B) being in charge and delegating tasks to
C) speaking in front of
D) having the job title of manager or supervisor in charge of the

Question 12

A manager who takes away a promotion offer as punishment for an employee's behavior is exercising her _______ power.

A) legitimate and coercive
B) legitimate and reward
C) legitimate
D) coercive

Question 13

A supervisor's authority to approve a timesheet is what kind of power?

A) coercive power
B) authority power
C) legitimate power
D) superior power

Question 14

What belief is held by Theory X managers?

A) the average employee likes work
B) employees should be self-directed
C) employees prefer to not be told what to do
D) employees value job security above all else

Question 15

Lucinda cares a lot about the amount of work being produced by her team, but she is also concerned about her employees' job satisfaction. Which style describes Lucinda?

A) team leader
B) compassionate leader
C) country club leader
D) theory X leader

Question 16

Mutual influence, common purpose, and collaboration are marks of ___________.

A) leadership
B) team-based skills
C) groups
D) team goals

Question 17

When should a leader meet a new employee?

A) during the interview
B) sometime before they are hired
C) on their first day on the job
D) after they have been through an orientation

Question 18

Giving team members homework or tasks at meetings __________.

A) allows the team members to be more involved in each task
B) is a way to assert authority
C) helps maintain the line between subordinate and superior
D) will cause employees to forget the other points of the meeting

Question 19

A company hires a consultant to give a presentation to the staff because she is a co-creator of the customer relations management software the company uses. The consultant has ___________.

A) a freelance position
B) subordinate status
C) expert power
D) a management connection

Question 20

The idea that workers are for working and managers are for thinking is characteristic of which leadership style?

A) theory X
B) theory Y
C) authoritative
D) democratic

Question 21

McGregor's Theory X managers utilize a top-down approach to communication.

Question 22

Which of the following is an example of healthy face-saving behavior?

A) blaming a coworker for a missed deadline
B) offering to take the blame for a failed project
C) blaming a budget cut for poor project results
D) saving negative feedback for a private setting
True/False

Question 23

Matt recently landed a job at a successful company after he linked up with a former fraternity member who was now the hiring manager. Matt's case is an example of:

A) fraternal power
B) connection power
C) friend power
D) networking power

Question 24

Alex recently began working for a new manager who motivates him to work for the good of the company instead of for himself. Alex's manager is an example of a(n) ________ leader.

A) motivational
B) inspirational
C) transformational
D) psychological

Question 25

Which of the following is an appropriate use of reward power?

A) giving a good schedule to an employee for consistent timeliness
B) taking away a raise opportunity for an employee's poor performance
C) giving a good office to a favorite employee
D) all of the above

Question 26

List and describe at least 5 types of "Difficult People" you may encounter in the workplace. Give an example from your own experience in which you encountered one or more of these types of individuals.

Question 27

Performance evaluations should occur more often than once a year.

Question 28

Being charismatic, charming, tactful, and popular are examples of _________ traits.

A) personality
B) social background
C) social
D) physical

Question 29

Leaders should publicly give team members credit for successes.

Question 30

Skipping over under prepared employees during meetings is the best way to maximize everyone's time.

Question 31

Describe Blake and Mouton's Managerial Grid, its two dimensions, and five styles that are included.

Question 32

Part of the role of a manager is to make sure vacant positions are filled as quickly as possible.

Question 33

How should a leader make criticism constructive? List and describe at least five strategies.

Question 34

Being well-connected in the business world gives you a type of power known as connection power.

Question 35

Although assistants may not have a manager title, they still retain power in an organization.

Question 36

One of the most effective ways to motivate employees is to develop shared goals.

Question 37

In the laissez-faire leadership style, leaders make decisions based on the will of the people.

Question 38

The most effective communication style for leaders with low readiness followers is the selling approach.