Deck 8: Technology in the Workplace

Question 1

Which of these statements is true regarding spam e-mail?

A) Spam recipients are never random.
B) All spam contains viruses designed to hack your computer.
C) Spammers often steal sensitive passwords.
D) Spammers buy your information from companies you have given your e-mail address to.

Answer 1

D

Question 2

Which of the following is true concerning workplace surveillance systems?

A) Employers are allowed to track information being accessed from their computers.
B) Work computers are more secure than personal computers.
C) Employees can hide their online activity by clearing their search history.
D) Systems that track web activity are illegal without the consent of the employee.

Answer 2

A

Question 3

Computer-mediated communication takes place via

A) computers.
B) cell phones.
C) pagers.
D) all of the above

Answer 3

D

Question 4

When you receive an e-mail written in all caps with lots of exclamation points, the tone of the message is changed. The change in tone is a characteristic of what type of communication?

A) verbal
B) nonverbal
C) non-professional
D) computer-mediated

Question 5

Which strategy is a way to avoid e-mail information overload?

A) Ignore and delete what you can.
B) Read and respond to messages that are important.
C) Block out some time to delete inbox clutter.
D) all of the above

Question 6

The goal of workplace surveillance is to alleviate productivity concerns and discourage employees from looking up personal banking information or viewing pornography at work?

A) alleviate productivity concerns
B) discourage employees from looking up personal banking information
C) discourage employees from viewing pornography at work
D) all of the above

Question 7

Why do most companies find it necessary to have a written policy regarding electronic communication?

A) Employers need a paper trail on employees' activities in case they want to fire them.
B) Issues such as viruses, misuse of the system, and e-mail etiquette need to be clearly spelled out to employees.
C) Finding out if job candidates can understand the policy is critical to the hiring process.
D) Employers want a legally binding contract in place to protect against lawsuits.

Question 8

What type of e-mail should you avoid sending while at work or from a work account?

A) forwards
B) jokes
C) e-mails containing emoticons
D) all of the above

Question 9

Which of the following text messages should have been communicated with a phone call or in person?

A) "see you there."
B) "meeting @ 10"
C) "you got the promotion!"
D) none of the above

Question 10

When you communicate by using any form of technology, you are taking part in

A) computer-mediated communication.
B) current communication practices.
C) secondary communication.
D) inferior communication.

Question 11

According to the authors of this text, if you want to excel and get promoted to a higher position in leadership, you need to

A) improve your communication with technology.
B) avoid text messaging altogether.
C) stay away from social media.
D) all of the above

Question 12

Why is it especially important to be careful about the messages you send via electronic communication?

A) Due to the lack of cues, misunderstandings can lead to electronic conflicts.
B) Almost anyone can look into your private e-mails.
C) The same rules apply for electronic communication as paper communication.
D) all of the above

Question 13

Which term correctly identifies the study of time as communication?

A) oculesics
B) linguistics
C) proxemics
D) chronemics

Question 14

Which e-mail address example is the most appropriate to use for professional use such as business connections?

A) [e-mail]
B) [e-mail]
C) [e-mail]
D) [e-mail]

Question 15

Electronic bulletin boards can be accessed

A) by joining a listserv first.
B) by subscribers.
C) by anyone.
D) through company channels.

Question 16

Private communication online can be made public.

Question 17

Stacy has a Facebook account and uses it as a sounding board for her frustration with her personal life and company. Which of the following statements is true?

A) Stacy should only delete anything on her Facebook page that is work related.
B) Stacy should be mindful about what others can retrieve about her on the Internet and should refrain from posting things that may show her in a negative light.
C) She can post negative comments about the company as it is her right to exercise her right to free speech and because of this nothing negative will happen.
D) As long as she is not "friends" with her boss, she should be fine.

Question 18

Computer-mediated communication occurs in

A) synchronous time.
B) asynchronous time.
C) synchronous and asynchronous time.
D) neither synchronous nor asynchronous time.

Question 19

What kinds of work teams are designed to help companies connect their employees in different locations and save on time and travel?

A) teleconferences
B) Skype
C) virtual work teams
D) none of the above

Question 20

What is a question you should take into consideration when attempting to include motivational language in your e-mails?

A) Would I pass this information on in hard copy?
B) Would I repeat this in person?
C) Am I communicating professionalism to my colleagues?
D) all of the above

Question 21

Sometimes it is okay to send a joke through company-wide e-mail as long as it is not offensive.

Question 22

The way you communicate when using technology influences the impressions other people have of you.

Question 23

It's important that you become a more reflective communicator if you want to achieve professional excellence.

Question 24

What is the purpose of workplace surveillance?

Question 25

Using a network e-mail address is the only way to ensure its security.

Question 26

Communication through any type of technology is referred to as computer-mediated communication.

Question 27

Why is it important to understand the drawbacks of technology in the workplace?

A) to learn to avoid electronic communication whenever possible
B) to understand that misinterpretation, employee surveillance, and information overload can hinder your professional excellence
C) to make sure that no one has access to your personal information
D) to create a workplace culture that is not greatly influenced by electronic communication

Question 28

____________ is even more difficult to analyze because of the lack of cues in computer mediated communication.

A) Verbal communication
B) Professionalism
C) Competence
D) Nonverbal communication

Question 29

One way to avoid electronic aggression is to ask yourself if you would say the same thing to someone in person.

Question 30

For the purposes of organization, all e-mail should be sent to one inbox and then filtered into separate folders within that inbox.

Question 31

What is a reason why e-mail dialogues can lead to electronic aggression?

A) People are often times frustrated by the overload of e-mail they receive.
B) E-mail dialogues often have glitches which make them difficult to read.
C) The lack of face-to-face cues can lead to misinterpretation and can be construed as offensive.
D) E-mail dialogues can detract from other important work someone might be doing.

Question 32

Searching social networking sites to view an employee's personal activities is illegal once an employee is hired.

Question 33

What are the advantages and disadvantages of technology in terms of time management?

Question 34

Spam is a term used to describe the practice of sending fraudulent e-mails in an attempt to steal sensitive information from the user.

Question 35

Because of the distance a message has to travel, computer-mediated communication occurs in asynchronous time.

Question 36

Which of the following is an example of an e-mail flame?

A) Jon sending an e-mail that is blunt, insensitive, and rude to another coworker
B) Susan sending an off-color joke to the entire company
C) Alice using Facebook to complain about a customer
D) Daniel using his company e-mail address for personal business

Question 37

Communication and technology help you establish contact and maintain professional networks and relationships with coworkers, leaders, and clients.

Question 38

Information overload occurs when information, requests for feedback, taking on new projects, responding to questions, answering the phone, and completing required online classes for work on top of taking care of loved ones, children, pets, and other family matters leaves us feeling as though things are spinning out of control.

Question 39

What kind of technological distractions lead to information overload?

Question 40

Sending authentic-looking but fraudulent e-mails in order to steal sensitive personal information is known as

A) spam.
B) phishing.
C) mimicking.
D) miming.

Question 41

Blogs are being used by executives to share information and

A) launch new initiatives.
B) establish company policy.
C) justify internal decisions.
D) none of the above

Question 42

Companies are now asking employees to waive their privacy rights when it comes to using work-related e-mail.

Question 43

Employees have the right to expect privacy in the workplace.

Question 44

The _______ process will help you bridge professional excellence with communication and technology and help you excel in the workplace.

A) interview
B) KEYS
C) evaluation
D) none of the above

Question 45

People generally put the same level of professionalism into their electronic communication as they do their face-to-face communication.

Question 46

Communication and technology lead to a number of obstacles that can hinder professional excellence.

Question 47

Sara doesn't enjoy interacting with people. Because her organization requires her to work in team situations, she is the first to sign up for virtual teams so she can at least minimize her face-to-face interactions with her colleagues. What does Sara's approach reflect?

A) someone who isn't able to excel in the workplace
B) an example of why computer- mediated communication is so important to the workplace
C) an example of a technology creating a barrier to effective communication
D) none of the above

Question 48

The following contribute to information overload:

A) e-mail forwards.
B) spam.
C) phishing.
D) all of the above

Question 49

E-mail systems and other forms of communication technology make employees more efficient while simultaneously

A) increasing their workload.
B) slowing them down.
C) complicating their work.
D) none of the above

Question 50

_________ are exchanges of messages about a particular topic using e-mail, professional blog space, and other electronic tools to encourage participation that will ideally lead to new ideas, strategic planning, and sound decision making.

A) Blogs
B) E-mail dialogues
C) Listservs
D) none of the above